My regular self employed plumber stood me up three times so I called Hope and they were out the next day. The plumber who came out did a very good job....but, he said he had to try to up sell three things and document my refusals. So we did this little dance where he would find things wrong or needed improved, like my water pressure was too high, etc. and I would say no thanks. read more

in marah ji had purchased a garapata disposal. initially, i have difficulty in obtaining a company who does this service. when i called hope they did inform me that they do this service. when the service person arrived, he informed me that the price of the installation was nearl $f00. i was eagera to get this service completed and "we" got the price down to 400 which is more than excessive and the highest quote i had received. but, i needed the disposal. one day the arrive and the next day water was all over the floor. i called but they would not come out that day. when they finally did,after they left,, my floor was flooded from a leak from the attempted installation. they did not arrived until 2 days later and that time after they left , my dishwasher would not work !!!!!! so they messed up completely trice. i have asked to speak to the manager three times but he has never contacted me. i feel strongly that i should be financially compensated for the ineptness and the days i waited no one returns my call. trust me, i have shared my experience with many in hope that they will never use this business. read more

Moving is no fun task for anyone; especially when you experience plumbing issues your first week in the house. To be honest, Hope was the first company that came up when I searched for help regarding our Garbage Disposal, so I called. I was incredibly impressed with their response time. In addition, I wasn't charged for the service. It turns out that the disposal was installed incorrectly. The technician that came out to help taught me how to fix it myself as well as taught me about the plumbing in my house. A1 customer service and experience. We will definitely be using Hope in the future based on this experience alone. read more

We had no flushable toilets at work so we called Hope plumbing. We had a great experience with Elijah Higgins who was the 1st plumber Hope sent. Very polite and professional. We then had Ronald Snelbaker come out he was also a very polite and professional. Ronald was able to replace a grinder pump for us. Very professional and courteous tradesmen. If I could Thank you Hope! read more

I wish I could give zero stars. This is a fraudulent company. After they quoted me $15,000 to repair a plumbing problem I got it fixed by another plumber for under $1000. Several other plumbing companies that I spoke to said this company is a complete joke. Hope has a reputation of telling homeowners the problem is bigger than it really is. Their reputation amongst fellow plumbers is horrible. I think that's why they are pushing out a bunch of advertising and this is a sponsorship on Yelp. I've also spoken to a business in Zionsville that had the same problem. Their quote was five times the amount then what another plumber quoted for them. Stay clear of this company. read more

We had Hope come fix a leaky toilet wax seal. They discovered our old house had some wacky "shortcuts" taken over the years and explained the situation to us very plainly and clearly so we could understand the situation. At first they predicted it would take about 4hrs to complete the job, but it turned into a project spanning 3 days and having 2 plumbers working in tandem to replace a large cast iron drain junction and reinforce the structural connection to the house. At the end of the job we were charged the same price they quoted at the beginning, despite the work being more involved than they predicted. Throughout the work the plumbers were professional and communicated well. I feel like they took great care of us and our house, and were good at adapting their plans to get our house back to working order as fast as possible (the first plumber working with us was involved in a car accident and they had to call in alternates to finish the job). read more

We have a 100+ year old house (like most houses in MK). She needs someone like Jeremy from Hope who knows how to take care of the old gal! We had a new water heater + water softener installed since our old furnace was leaking. While Hope is definitely pricey, the service is great. You get a little biography of your plumber before they come over--for example Jeremy likes to crack dad jokes (and indeed he did). Also, Hope was really flexible and QUICK to get the job done for us. We really appreciate their industry knowledge and great customer service. Although it costs a kidney, you get what you pay for. read more

I will never use Hope Plumbing again or Hope HVAC services (HVAC used to be Service Plus and Hope bought them out). I had Nick out to look at my HVAC system and he told me I needed new control boards - around $2300. He could not tell me the break down for parts and labor and then gave me a long explanation about how when I had the blower motor replaced they didn't upgrade the boards so the motor could not be programmed correctly with the boards. I then had another small business owner come out and he immediately saw a wire that was not connected correctly, changed it and within 5 minutes had a running HVAC system. So, it wasn't the control boards and there was no programming issue. Thank goodness I didn't hire them! When I called to complain, they tried to say the other company was trying to make Hope look bad. Really??? Looks like predatory practices to me. Will be filing a complaint with the State Attorney Generals Office. DO NOT USE!!! read more

I received excellent service. Polite knowledgeable and perfessional staff! I'll continue to do all of my plumbing needs business with this company! read more

Bait and Switch, terrible communication, changed scope in the middle of the project and then wanted $6000 to finish the job they initially promised. VERY DISAPPOINTING. I come from a family of plumbers, so I know how this business works. I would not use them again or recommend to anyone. read more

My bathtub was not draining and I wasn't called able to fix it myself. I called Hope Plumbing. They were able to send a plumber out almost immediately and wow! The plumber was fantastic and did such an amazing job. He took some time to explain to me what was going on and how to ensure it didn't happen again. He was just a truly nice person. I am so glad that I called Hope Plumbing and highly recommend them. read more

This company is AWESOME! From the initial phone call to schedule, to the technicians they send out, these people really know their stuff! I had an issue with my water heater, so I gave them a call. The guy that answered, Acel was very nice. They were able to get me in that same day to get the issue taken care of. With Indiana's hard water, I needed a softener. The buildup was tearing our water heater up. What I really liked was that they gave several options that range depending on your budget. Richard VanDyke explained everything upfront so we felt comfortable with the solution and cost. We haven't had a single issue since. These guys really have a care for their work, and it shows. 10/10 I would recommend HOPE! read more

Hope Plumbing - Plumbing Near Me - Fishers, Indiana

I had a clog in my home's sewer line. Hope came out, tested the line, and said I would need a clean outline installed so they could complete the removal of the obstruction. I was given an estimate for the work. With the estimate I asked for a breakdown of material and labor costs and was told "we don't do that" I stressed that I needed this repair done ASAP as I had sewage backing up in a basement drain. I agreed to the estimate and a 10% deposit was paid as requested. The estimate was done on a Wednesday and the job scheduled for the upcoming Friday morning @ 9am. The Tech from Hope did not show up until @ 3pm. I was not informed at any time earlier that day that there would be a delay. The Tech said it was too late to start the job, and he would be back on Monday. Keep in mind I have sewage backing up in my basement. I asked for a Saturday (next day) start and was told no, it would have to wait until Monday. Before he left, the tech then, without discussing with me, drove a large excavator over my front lawn with the intention of leaving it there all weekend. It was parked away from the repair site and if left there would have further damaged my grass. I asked him to remove it and bring it back on Monday. He complied, but was obviously not happy with having to move the machine back to the trailer it arrived on. This resulted in unnecessary damage to my front yard grass. On Monday the repair was finally done. However, the resulting excavation pile was scattered over a larger area then the excavation dig itself, and contained broken pieces of the dirty sewer pipe on top of the dirt pile (see picture) The smell was pretty bad. I asked the tech to have the debris removed and the dirt pile consolidated and graded to the point where it will settle evenly over time. (see picture) He said that he had to leave, but that Hope would call me to schedule someone else to take care of this cleanup request. He also insisted before he left that he collect my balance due in full because "if I don't, I will be in trouble when I get back to the office" Red flag, and I now understand why this adamant request for payment was made. I was never contacted to complete the worksite cleanup. I called the Hope office 3 times over the next 5 business days to get the work completed. I also sent an email with the "before" pictures contained in this review. I was repeatedly assured I would be contacted by what the Hope main office called an "Excavation Manager" to address my concerns. Not once was ever contacted by phone as requested, or my email or text. I asked to speak with the owner, I was twice told "he is too busy to speak with customers today" I asked that he call or email me when available. He never did. Frustrated, I simply did the cleanup and proper grading of the excavation site myself (see picture captioned "completed") to include collecting up more sewer pipe debris that were supposed to have been removed by Hope. I was very disappointed by the unexplained delays, the shoddy quality and timing of the work, the lack of customer service, and the poor communication and attention to detail that I experienced from Hope Plumbing of Indianapolis. read more

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This is my 2nd time using Hope Plumbing. The first was an okay experience. They came out to hook up a gas line to my Washer/Dryer combo. I even let them put a sign in my front yard.But this most recent experience has not been so pleasant. I believe my most recent experience with Hope Plumbing to be either lazy or uneducated, I'm not sure which. I called them out to look at my tankless water heater that was giving an error code. I agreed (at the time) to pay the hefty $99 service fee. I told them a 30 min window when I would not be available. Guess when the technician showed up? Two minutes before that 30 minute window. What even is the point of having scheduling blocks? Since I was unable to monitor the troubleshooting and work done I have very good reason to believe that the bare minimum was done to diagnose the error code problem for reasons I'll mention later. Rich gave me 3 quotes. 1) Flush the tankless water heater ($300) 2) Repair this current water heater which would include a $600 call to Rheem/Richmond technical support that Hope Plumbing passes the cost along to me, the customer. 3) A completely new system for $7,000. But don't worry, I had to hear about their member program 4 times. Where you set up monthly payments from your bank routing number. No thanks. After I told Rich I'd think about the 3 quotes, I call Rheem/Richmond's customer support line for tankless water heaters (for free). The lady was very nice and sent the troubleshooting guide for my model of water heater that included my error code. That's when I realized that Rich did not know or did not follow the troubleshooting for this error code laid out by Rheem. Lazy? Or uneducated? I called back to Hope to first confirm that I did have a scheduling block set for 10:30. They confirmed I did. I told them Rich showed up right at my scheduling block. They apologized. I asked what was done to diagnose my error code. Carrie with Hope said that she trusts Rich's diagnosis. Based on what? Not the troubleshooting guide by Rheem. She said she would schedule a 2nd technician to come out and take a look at no additional cost. The technician texted that he was 30 mins away at 8:52 AM. That would leave only 30 minutes for diagnosis before another scheduling block. Running in to the exact same problem. I immediately call up Carrie and tell her I was maybe wrongly under the impression that the tech would be here earlier. I suggest we go our separate ways and refund my $99 service fee from the day prior. Carrie transfers me to her manager, Hope and she refunds my service fee. What a waste of time. I've completely lost trust in this plumber and business. Many other reviews here state how Hope Plumbing is pricier than its competitors. If you're going to be more expensive... you'd better be an expert in your field and give much better service than I received. Buyer beware. Look elsewhere. read more

great service and very professional technician. He came in and took care all the needs. Gave us the options of services rendered before any work was charged or perform. Definitely at the top of the list for service calls. read more

My water heater showed an overheat warning. Me being naïve, I called HOPE to come out and check the water heater due to issue. When they came out they gave me a story of how the water softener was broken causing a corroded tank. For reference my tank was 2-3 years old, and there was no way the issue was due to the water softener not functioning. Wanted $4000 for a new water tank and water softener. He didn't check the actual problem of a broken tank thermostat which gave the warning. Replacement part was $100 from manufacturer and I replaced myself. I ended up getting a new water softener separately not with them, since it was an old electromechanical model just in case. What a joke of a plumbing company and I will never call them again for any plumbing problems. They are just salesmen at the end of the day. Stay clear new home buyers and I suggest another company who actually diagnoses the problem not just sells you unneeded parts. I hope they read this and change their ways. read more

called them to repair a shower tub spout. wasn't there 30 minutes, repair incomplete at a cost of $350. never again, a joke called reputable plumber, job done in less than an hour, replaced a couple problem valves in the kitchen as well. All for far less than Hope. Save your money and time, avoid the aggravation and go elsewhere. read more

Called to have them look at source of foul smelling water in house. They showed up, took one look at water heater and water softener and said we needed a new softener. he then quoted just over $3000! Seeing as the softener was no more than 4 years old we passed and paid the house call. For $25 we replaced the anode rod ourselves. Problem solved. read more

After 20 years our Water Heater started to leak from several corroded spots. Yes, after 20 YEARS! A true work horse. The last owner left a Hope gift card, which wasn't actually used (-1 star), but it got the ball rolling. They came out the very next day since we called their after hours lines. After inspecting the leak, standing amazed by the 20 year date, it was decided that a replacement was in order. Our plumbing situation is the work of a true handyman homeowner. He used garden hose valves on our hot water diverter for the washer. Ugh. It works. Anyway, I know the story that so many say. Hope will be your most expensive quote. We didn't get to the second opinion stage, but the final price tag was anything, but cheap. After all, we got the "Cadillac" of water heaters to replace our old one. We also had to add a water softener. Curse you limestone!! But honestly... Hope was great! The whole team was super good. They worked around our handyman issues and even fixed some things that were just a little too strange.They showed up while we were at work and they were in and out before I got home. I got my tankless gas water heater, softener ,and peace of mind for another, fingers crossed, 20 years. Ok, I also guess my hair feels softer and blah blah appliances will last longer. It is pretty easy to feel burned by a service that costs a ton of money (but, like, why leave the gift card??). That's no reason to slight the team that does you the service. I'll use hope again and again. read more

I am selling my house and I went to them for an estimate on my leaky faucet. It came back at $2700. That sounded insane to me so I got a second opinion. The second plumber did the job for $1100. To me this is dishonest price gouging for people that will go with the first estimate. I got it done for 2 1/2 times cheaper than their quote! I'd stay far away from this company. read more

My issue is: Should this job really have cost $935.99 ? There was a 8.75' piece of 1" pipe removed coming from the main to the split where the rust was. There were (2) 3' 1/2" pieces of pipe removed running from the "T" There was a 8.75' piece of 1" plastic pipe replaced from the main to the "T" There were (2) 3' pieces of 1/2" plastic from the T to the other pipes. There was an elbow coupling and extension coupling run to the Hot Water heater. (due to rusty coupling) The total time of actual "labor" for the install was approximately 3 hours. Total ripoff - should have been half that amount maximum. read more

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I purchased a new water softener to replace our old one. The old one has been removed and the new one is in place. I just needed someone to reconnect new water lines to the new softener. Their quote? $1000. And they even tried to justify how that's a reasonable price. read more

I was under contract of purchasing a home at the end of April when I brought Hope Plumbing in to attempt a sewer cleaning and inspection. The camera they used wasn't very good as the video couldn't determine the blockage. They went ahead and quoted to repair the blockage by a spot repair or full line replacement. When I negotiated with the seller, I shared with them the quotes I received. They chose to pay for the spot repair because it was the cheaper of the two options. After closing Hope comes back out and tells me it's going to be 40% more than the original quote. That was 1000s of dollars that could have been negotiated for if they quoted properly. I was told they messed up the quote but won't do the work for the original price. They then refused to offer any other concessions or offer any other options. Lack of customer service and lack of experience deserves a one star. read more

Question the reviews here... ask to provide documents backing their statements... I will!!! I have an $800 receipt to fix a very minor leak... the gasket that would have fixed it was $2.49... read more

I cannot say enough good things about how I was treated by the plumbers sent to my home; Rodolfo Motta and Brian Howard! They were professional, courteous, and personable...which rarely happens these days. They patiently walked me through the repair and installation process...kept me updated throughout the whole process; which speaks to their professionalism as experienced plumbers. When you need repairs at customer service should be a high priority, and they delivered! I highly recommend Hope Plumbing! read more

Hope Plumbing came out to fix my leaking tub faucet. They came out the next day I called to make an appointment. He was extremely nice and not pushy in up selling me. Gave me 3 options and was able to refurbish my existing faucet. The price was very affordable and would def recommend them to everyone. read more

If I could leave 0 stars I would. I had a horrible experience with hope Plumbing. The pushed their appointment back on me 5 times and then said they wouldn't be able to come out that day. I left a message for the owner to call me, but never received a call back from the owner. They finally showed up 9 hours late, and gave me a quote 4 times ($6,000) higher than every other plumbing company we received a quote from. Do yourself a favor and get multiple quotes. I will never call this company again! read more

Awesome service people! Arrived on time, didn't over charge. Took care of all the issues in one trip!

Excellent communication, highly recommend. I appreciate the fast, friendly service.

This is the only company I use for my business and personal plumbing needs. They are the best! I am a real estate broker and I recommend Hope to all my clients. They have always delivered for my clients and myself countless times. Ryan McCormack and his team are true professionals. Thank you! read more

Alex was great. He got right to the problem and explained everything along the way. Send him whenever I have a plumbing issue.

Ripped us off twice now. Their service people are apparently trained to sell. Put two holes in my walls and they do not repair them. Used them the first time. Ripped off. Thought I would give them a 2nd chance. Same results Ripped me off again. Would rate them as -10 if I could. I would never recommend. read more

moved to indy, had a water / heater issue. Called Hope out to repair. Their plumbers are salesman first. Gave me an initial estimate of over $3k (closer to $4). recommended a new tankless water heater on a 2 year old existing heater, then a "ton" of other questionable repairs well beyond my scope of work. Lots of "scare tactics" IMO. I would not, could not recommend this company. Way overpriced. read more

We had a gas leak in our home and a faulty water heater that needed replacing. Hope Plumbing was able to get us what we needed quickly, efficiently, and with great service. Their technician Matt was extremely helpful and was able to answer any questions we had while trying to find ways to make the repairs more affordable for us. We will certainly be using their services again in the future and I highly recommend them to anyone who has plumbing issues whether they are emergencies or not. Hope is extremely reliable and very responsive with great technicians. read more

Hope Plumbing - New water heater installed - Plumbing Near Me - Fishers, Indiana

In the list of sounds you don't want to wake you up in the middle of the night is the sound of water smacking the floor as it pours through the your kitchen ceiling and down into the basement. We scrambled to find buckets and towels and then find where the water was coming from. After figuring out that water heater for our finished attic had a line that erupted, I quickly reached out to Hope Plumbing. Kara was very friendly and empathetic over the phone. Within an hour and half of reaching out, Alex was there to help us tackle this layered problem. I was grateful for the texted picture of the consultant Hope sends prior to their arrival. The money portion is never fun but it helps to have a trustworthy company on the standby during a crisis. read more

There's HOPE in the plumbing business! I had an outstanding experience with Hope Plumbing. I chose Hope, after a botched experience with the company my home warranty company recommended for me. I was searching for a service company, when I recalled that my HS classmate had a plumbing business. How serendipitous! Despite that long-ago connection (our twenty year reunion is approaching - WOW!) I promised myself that I would give an unbiased review of the service. Hope plumbing was speedy, efficient, and did awesome work. I was impressed right off the bat, by the company's fast response in scheduling an appointment. I called for assistance on a Thursday afternoon, and the company was able to get a technician out to me, first thing that Friday morning. I was pleasantly surprised to receive a text message that included my technician's name, a mini-biography, and his photo. As a single woman, that extra step was so important for me. It's super helpful to know exactly who to expect when welcoming service technicians into your home. As far as the service itself, the technician explained exactly what my issues were, how the repair would proceed, and what I could expect. He was able to install my new water heater on the same day, and worked quickly, quietly, and efficiently. This experience was a 180-degree change from my last plumbing experience, and for that I will be eternally grateful. Special thanks to my service tech, Alex and all of the Hope Plumbing team for a stress-free experience! read more

Well....second time out and I think the technician fixed the issue however he created another one that I just spent an hour fixing and cleaning up. After snaking my pipes he didn't put the drain hose from my washer back into the drain. I started my washer and thankfully didn't leave the house or go to bed because suddenly I heard water flowing onto the floor. I rushed to the laundry room to find the hose not replaced in the drain and water flowing from the hose onto the floor in he laundry room and spreading to the kitchen. I had to remove wet padding from underneath my washer and dryer and mop up water and then move out my fridge and stove to clean up water that had spread into the kitchen. I am hopeful that the pads under my flooring didn't get wet so that I don't get warped floors. While everyone from Hope has been nice, you're 0 for 2 in competent technicians. The first technician that came out attempted to fix one of the two issues I stated over the phone and in person, but did not address the second issue and told me to call if it happened again (which water puddled in garage the next day) Like I stated above, everyone was nice and respectful, however lacked all attention to detail, and effort toward fixing the problems. (Dirty washer and floor from snaking ...etc) read more

Hope Plumbing - Water that spread behind the refrigerator and oven. Also most likely soaked into padding under floors. - Plumbing Near Me - Fishers, Indiana

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Quick response and friendly service. They are not cheap but I suppose most plumbers are expensive. We received some quotes for services and the were not pushy at all. I will likely use them in the future. read more

I highly recommend Hope Plumbing. On a Sunday night we realized our basement was flooding from our water heater. They sent someone out Monday morning and we had a new water heater that day. They also fixed other issues in our utility room due to the builder not installing correctly. Hopefully this will save us money in the future. Everyone we worked with were professional and easy to communicate with. read more

Ryan Phillips the technician came to my house to fix a 1/2" copper pipe that burst on me, I had already tried to fix it but wanted it done professionally. He quoted $400+ to fix the pipe that was no longer than 12" long ( yes 12 inches long). He also suggested replacing the other pipe which was about the same length and a shutoff valve for a total of over $750. Wish me luck I went to the hardware store and purchased those shark bite fitting and a piece of 24" pipe fixed it myself for under $80. They are a ripoff , I know who not to call in the future. read more