Called to rent a hospital bed for my wife who just had knee replacement surgery. Everything ordered…read moreand completed over the phone and the bed was delivered by a nice driver gentleman who brought the bed in Pieces and set it up in our downstairs room and all went perfectly fine. I will hopefully never need a hospital bed but if I do I know where to go.

This is a wonderful company to rent or buy medical equipment from. We have rented hospital beds…read morefour times over the years. Their service is excellent and their prices are reasonable. I highly recommend them.

Delivery was on time, price is reasonable. Customer service was friendly. The bed we rented was…read moreworking fine.

Based on my personal experience, this organization is below average…read more Delayed Responses: There were consistent, unreasonable delays in obtaining responses to inquiries, significantly prolonging the resolution process. Inadequate Communication: General correspondence lacked clarity and professionalism, contributing to a disorganized client experience. , Incorrect Inputs: Staff provided inaccurate information and formally documented statements that were factually incorrect. Insurance Misrepresentation: Staff incorrectly attributed these errors to external insurance requirements; however, verification confirmed that the insurance provider made no such stipulations. Refusal to Provide Documentation: When I formally requested that the staff substantiate their claims regarding the insurance requirements in writing (outlining the "Who, What, and Why"), the request was met with unfulfilled excuses and refusal. Lack of Accountability: Requests for management intervention or clarification were consistently met with administrative excuses rather than constructive solutions.

The customer service was very friendly and helpful. The bed worked perfectly with no issues during…read moreuse. The delivery person was punctual, friendly, and responsible. Overall, a great experience -- I would definitely recommend this company.

All of it! Delivered on time and picked up on time. The…read morepeople are very nice and efficient to deal with.

Very smooth experience and good selection at short notice. I needed a wheelchair for my mom for a…read moretrip and they recommended a light folding version easy to move in and out of the car. The trip was successful thanks to the wheelchair.

today carlos torres, wonderworker, repaired my irreplaceable scooter that refused to charge.. we…read morehad tried everything without success but within two hours carlos repaired the charger, put on new arm pads and fixed the lights. carlos of mobility city, only twenty-five years old, was trained by his uncle, a mobility technician with twenty years experience. carlos did the work and cheerfully, patiently, answered all my queries about how he had become so talented at such a young age. melissa, the receptionist, was pleasant and helpful as well. in a world with much incompetence and dishonesty, i was delighted to receive true service by mobility city, milpitas. thank you, thank you! sherril

There is a great selection of items. They were very helpful to find the right thing…read more They took good care of me.

We left happy!!!! Nina was very helpful. I went in there ready to raise hell but Nina was super…read morenice super helpful and told us what to do and helped us get the chair we needed and wanted thank you so much we got the right chair and left super happy!!!!!

Honestly, this is one of the worst places I have ever been. Walked in to ask a question about a…read moremedical equipment, the older man walked passed me several times, didnt ask if I needed any help or anything. I asked him if they sold it and the man profiled me real quick. I was in my gym attire... Didnt know that would prevent me from obtaining service. I asked him nicely if they had what I was looking for and he said what do you need it for, who is it for, why do you want it? Sorry didnt know surgical masks were so dear and personal to you. Get this, they sell them for $60 bucks! Gtfoh. Little did he know, I am a doctor and will absolutely refrain any of my patients from going to this money loving greedy man.

Haven't been to the store yet but i called to get some information on products they there. Whoever…read morepicked up the phone is extremely rude. He also hung up on me multiple times before i even got to ask questions. Not sure how they are in store but calling is not a good idea here.

I'm updating my original 1-star review based on what eventually happened…read more My phone experience with Apria was very poor. I was repeatedly told over the phone that I would need to go to the South San Francisco location, and the guidance I received in multiple phone calls was inconsistent and unhelpful. However, my in-person experience at the Santa Clara office (which is much closer to my home) was a completely different story. Someone (Kader, If I remember the name correctly) at the Santa Clara office took the time to actually help. While they were not able to directly provide the compliance report I was asking for, they: - Provided me with the SD card -Clearly explained what needed to be done - Sent instructions that allowed me to download one full year of CPAP compliance data I was able to take that data to my doctor, which helped move my care forward. The contrast between phone support and in-person support was stark. Phone support was frustrating and misleading, but the Santa Clara office staff were helpful, patient, and practical. Because of that in-person help, I'm revising this to 4 stars. Apria would benefit greatly from aligning phone support quality with the level of service provided by their local offices.

Negative 5 stars. These people are the fricken worst to deal with! My newborn needed a bili blanket…read moreand one was provided by Kaiser shortly after discharge. She only needed it for a few nights, so after she was done with the therapy I called Apria for them to pick it up. Then the headaches started. I got one individual on the line that verified our information and they told me they would send a driver to pick it up that day.. and of course that was a lie. Two days went by and I called back again. I got another individual on the line and I asked what the status of the pick up was.. and of course she had no idea what I was talking about and she couldn't find any information in their system. I asked for a call back when she was able to find my information and get this blanket scheduled to be picked up. No call. I have called back 10 times after that and got the run around - 'oh I can't find your information, let me call you back after further digging' was the most common response and every once in a while 'I have found your information and got a pick up scheduled' - and surprise surprise that second prompt was a complete lie. I have even asked to speak to a manager about this after I got a 'oh I can't find your information' response. And of course they couldn't find my info either and they asked me to put on hold so they can do some further investigation. I asked for a call back instead.. nothing. Not even an end of day call saying, 'hey still looking into this for you'. At this point over 3 weeks have gone by and no success. Then I called back again and got this young man that immediately found my information and saw that I called in so many times regarding this that he put in a 'ticket' for a rushed pick up; he was quite confident it would be picked up that day. That was this last Wednesday and of course, nothing. I called back yesterday, Thursday and they said it would be picked up that day and it was assigned a driver but they didn't have a time and that it can be picked up as late as 11PM! And I'm sure if you're still reading this review you probably knew what happened - no pick up! I called back the next day and the operator was wondering why it wasn't picked up the day before, so she put in another rushed ticket to get it picked up. About an hour after that call it was FINALLY picked up. It doesn't surprise me that there are so many negative, 1 star reviews, with this company - I am surprised such a stellar healthcare company, like Kaiser, would choose these incompetent idiots. Apria,if you're reading this: it really isn't that hard: when someone calls in write NOTES in your CRM, follow up with your clients if you don't know the answer, and UNDER promise and OVER deliver. I've seen that this bili blanket is around $3k or more - you aren't dealing with tinker toys - you're dealing with life saving, medical equipment! Get your crap together!!!

Great location and good selection of lab class needs! Highly recommend anyone needing some supplies…read morefor any research lab to give this place a look when it come to glassware and equipment.

Sielyn was helping me process my order, she was very friendly and helpful. I had a great experience…read moreat Lab Pro

They are fast . The staff was so kind enough to wait for me until 6:45 pm although they closed at…read more6:30. Thank you ..

First visit to this small, non-chain neighborhood pharmacy. Highly recommended for kind service. A…read morelittle bit out of our way but had another errand in the area. Convenient if in Milpitas/Fremont. Close to 680/880. Went for COVID booster vaccine*. Called ahead for appointment but was told it wasn't necessary. Walk-in was no problem on mid-weekday, late AM. Short wait. Only two people ahead of us already seated waiting for prescription. Filled out a short form. Pharmacists wore masks by default. *Pfizer. No Novavax as of mid-Sept 2025

We have been clients of Numotion since 2013. We've Never had any problems or issues with the…read morecompany. The process to purchase or renew for a power wheelchair can be long especially when dealing with Medicare or Medicaid to pay their share of the cost. When we need repairs we never have issues getting someone to come to our home or being scheduled to come to the closest repair shop. Thank You Kari and Team! Ken you're a Sweetheart and a Great Asset to Numotion!

Everything bad you read about this company is absolutely true. I'm currently sitting on hold for…read morethe third time (maybe their system won't hang up on me again). The current situation is the wheels are broken on my husband's wheelchair. Can't get an appointment for repairs?