We needed the pilot light to work on our gas water heater 08/21/2018, and plumbing repair was…read moreneeded too, so we heard good things about Roto-Rooter and gave them a call and they sent someone out that same day. His name is Eric Lovelady and he did a very professional job and explained what needed to be done too. He gave us his card as well and the price for repair was very affordable and very fair. We highly recommend that anyone who needs plumbing, drains, water cleanup, etc, to give Roto-Rooter 1-800-GET-ROTO (438-7686), or 205-518-7072 in Birmingham or surrounding locations. Ask for Eric Lovelady and my family and I promise you'll be as satisfied as we are. God bless! Mark N Tim Elders

Tech was professional and hardworking, cleared the clog in the kitchen sink. To do so, he used a…read morelarge machine that he had to drag up a set of steps to get to the kitchen. Damaged every step dragging the machine. To use or carry that machine should be a two person job, so not to cause this type of damage.

Good Communications with Laura and Cody from beginning to the end. Fair prices, they give you…read moreseveral quotes and you choose. We had a kitchen sink that was stopping up. Clean the pipes 3 years ago. They listen to me and brought a larger routter. It worked, we are happier and pleased with their service. Thanks Mr Drippy

I cannot say enough great things about Mr. Drippy Plumbing off Lorna Road in Hoover, Alabama! From…read morestart to finish, the experience was absolutely top-notch. I was scheduled for a service window between 8:30-10:00 AM this past Friday, and right at 8:00 AM I received a confirmation call from Laura, which I really appreciated. Even better, Pierce arrived promptly, just after 8:30AM and appeared extremely professional and ready to get to work. Pierce was extremely respectful, knowledgeable, and easy to talk to. I showed him the issues I was having with a toilet and two sinks, and he carefully explained what was going on in a way that made complete sense. He stepped back out to his van to coordinate with Laura on pricing, and within minutes had clear, straightforward options with numbers for me on how we could approach the problems. The pricing was very reasonable, and they even offered bundling discounts, which made it an incredible value! (Especially for the level of professionalism and quality service they provide.) It is rare to find a company where you genuinely feel comfortable having someone in your home, but that's exactly how I felt with Pierce. From the moment you meet him, you know you can trust him -- supervised or unsupervised -- to do the job correctly and with integrity. Going forward, I will absolutely be requesting Pierce Winkler as our on-site plumber every time. If you need plumbing inspection, repair, installation, or replacement at a fair price and want a team that truly values professionalism and customer service, I highly recommend Mr. Drippy Plumbing. Pierce and Laura were outstanding!

We had Aqua Systems from Birmingham Al. install water softener/ purification system and a tankless…read morehot water heater in our house. The installers- Brandon, Landon, Gavin and Patrick did a thorough , efficient job and were polite and explained every step of the way. Extra kudos to Patrick who dug a trench with a smile on his face! Brandon Smith the salesman who first came to our house also was great explaining how the system works and it's benefits and I was able to call him on several occasions with questions before the installers came. We are enjoying our delicious clean water straight from the facet ( no more bottled water ) and my hair, our laundry, the dishes from the dishwasher , everything involving water is so much better now. Thank you Aqua Systems!

One of the worst companies I've ever dealt with. We had a service appt cancelled 3 times. All…read morethey do is make excuses. Offer no solutions other than to reschedule. Use them at your own risk

Clogged toilet. $48 just to see the problem. My wife was at home and felt like she had to accept…read moretheir estimate just because she was already out $50. They spent 15 minutes with a snake and charged an additional $130. We were out nearly $180 for a very simple service that cost them nothing in additional material. My wife felt ripped off and trapped. I will do my best to make sure NO ONE I speak to ever uses their services. UPDATE: Shortly after posting this, management at Ben Franklin Plumbing contacted me to discuss the situation. They seemed genuinely troubled that this pricing was not in accordance with an ongoing special they have had for drain cleaning. We contacted them and they apologized and refunded nearly $80. While I still will probably now invest in an auger (relatively inexpensive as I quickly investigated) and not call another service for a clogged toilet again, this gesture was greatly appreciated and speaks well for the company. It shouldn't have been necessary, but was handled well afterward.

I called Benjamin Franklin to replace my garbage disposal and to take a look at my shower head…read morewhich wasn't operating properly. The technician replaced the garbage disposal with no issues. I thought the price was reasonable. He barely looked at the shower head and told me that he would have to remove the current fixture then possible tear through the wall and that it could possibly cost over $1000 not including the wall repair. I told him no thank you and I got a second opinion. Turned out all I needed to do was turn the knob on the shower head which controls the flow of water.

Great service provided by very knowledgeable team at reasonable prices. I have always been…read morecompletely satisfied. Every employee who has provided service has been professional from the person who answers calls to the person who makes the repairs. Western is the best. Kay O.

Installed new Anerican Standard HVAC, 4 tons on par with Trane for a reasonable amount . Two guys…read moreworked in hot attic all day ! Works great. I called & said I want them back to turn on new heater in the fall. Even sent us a nice thank you note.

I had a new HVAC system installed in Pelham by Douglas Heating and Cooling yesterday. I couldn't be…read moremore impressed with the service and attention to detail I received from my installer Jamie and his helper. Every aspect of my system was improved. My drain line was extended and sealed and improved from the condition it was in from the original time the home was built in 1998. That was not a necessary part of the system install but care was taken to be sure everything connected with the system was in excellent shape. I appreciate the extra care above the standard system install taken to give me a system in perfectly installed condition.

Douglas cooling and heating has installed all 3 of our units, maintained & repaired since we bought…read moreour new house in 2009. When I noticed water underneath the unit in basement last night, I called their office first thing this morning and Josh, a technician, called me back immediately!!! In fact, he is on his way right NOW to assess the situation to repair it and we can all breathe a little easier!! Coming from a background of my father and grandfather owning a heating and air company (both deceased) that was started the year I was born, in 1974, and a brother and cousins that are also in the HVAC business, I feel very confident that Douglas has always gone above and beyond to make sure we are taken care of and that is once again evident by the efforts of Josh so far this morning!!!

It is never a fun situation when you have to call a plumber. It usually means you have messed…read moresomething up so bad that you can't fix it, or something else happened that is way over your level of expertise. This time, it fell as the latter. But I can't get to mad, because I knew our hot water heater would go out at some point with the age it was. And that day finally happened last week. Off I go to Yelp and one of the top places to pop up was Chapman Plumbing. I called and Jason said he would be able to come out that day to check it out. After a wife being forced to take a cold shower that morning, I knew time was going to be key to this. When he came out and took a look, my suspicions were correct that a new water heater had to be put in. Jason was definitely not a fan of our hot water heater being in the attic. But since that wasn't my decision and I agree its kind of stupid, I didn't mind his loathing. He was extremely personable and straight to the point. Which I appreciated. Unfortunately it was the afternoon when they came out. And with this being in the attic, it was going to take longer. So he wasn't able to fix it that day. But he did come out first thing the next morning. I though I was going to be in hot water (pun totally intended) with my wife. But she figured out a solution for that one day. And Jason got it taken care of before noon the next day. Overall the experience was great. I will definitely give them a call if I need a plumber. But crossing my fingers that won't happen anytime soon.

My water heater started leaking. I looked up Chapman and called. Jason went over and above to help…read moreme out, answering questions for a good 1 1/2 hours. When he called me back to schedule a replacment we realize he was in alabama and I was in indiana ! I had called the wrong number. He couldn't have been nicer.....Chapman should be very glad he works for them.......he was my hero for the day. Thank you Jason !!!

We needed our bathtub and fiberglass surround replaced. It is not easy to find a plumber who will…read moredo this. Madden came out when they said, tore out the old fiberglass tub and surround, pointed out the new tub we bought was damaged before starting work so I had time to exchange it. Great! They installed the new tub, faucets, raised the shower head, and helped install the insulation on the outside wall. Great! Chris is a nice guy and easy to work with. They were not great at sweeping up after, and wiping out the tub but that isn't a big deal. I started cleaning up the bathroom today and discovered the hot water in the tub isn't working. So they are coming back out today to fix it. Great!

After a miserable week-long experience with another plumbing company that made a feable attempt to…read moreunclog a kitchen sink and could not keep schedule promises, I call Madden on the reccomendation of another plumber that was too busy. I called Madden's office and this nice lady said she could get someone out that afternoon. As promised, Chris showed up and after me explaining the history got his machine out and had my sink unclogged in less than a half hour. After hooking everything up he checked that everything was draining well, clean up the area and presented me with a bill that was less than the other people told me it would cost. I will be having more plumbing done in the summer and I will be calling Madden.

Bought the parts got into it and couldn't complete the job. Called my normal plumbing company and…read morethey were too busy to come out. Called a half dozen other places. Called John, on his voicemail he gave his cell number and said text him for a quick response. He texted me back with an approximate appointment time within 20 mins. Far quicker than any of the other companies I called. He responded first and could be here today within a few hrs of contact so he got the job. Flat rate for service commensurate with rates I've paid in the past. Nice guy. Finished quickly. I wouldn't hesitate to call him for a plumbing need in the future.

We had a small split in our water meter in the front of our home, UNTIL we called Total Plumbing…read moreServices! Accessibility: called after 4:30p, left a message, and they called right back in less than 10 mins., and if it's an emergency, he can arrive same day Timelines: we agreed on 8a and he arrived 3 mins early...like a professional Friendliness: courteous, down to earth, articulates issue w/out confusion or trickery, very honest Pricing: very reasonable...I used to own a 1926 bungalow so I know home services pricing, and this is a fair company Overall: great company and quality service...thanks John!

We had a couple of issues going on and Dunn's worked through them to get tot he root cause. As with…read moreso many home projects, one thing leads to another and we finally replaced the sump pump at the heart of the matter. Given all the things that had to be done along the way, the manager gave me a good deal on a couple of the other issues that were repaired, which made feel they were very value conscious. Among the firms that I reached out to through Yelp, they were the first on the site and ready to start work. I'd definitely use them again.

I have a property in Anniston and my tenant was experiencing no heat/a broken HVAC system, in this…read morecurrent frigid winter. I reached out to Dunn initially through a Google search (after hours) and received an email and text message reply within 24hrs. I appreciate the prompt reply. I called the next day and their phone system used an automated AI response initially, but I was then rerouted and able to speak with a service person. They dispatched a technician, diagnosed my issues, sent quote estimates to my email, followed up with a confirmed booking, and came out within the next day with the proper part to service my broken system. Before the serviceman arrived, I received text updates with pictures of who to expect and with their estimated time of arrival. The communication, timeliness and efficient service provided by Dunn was exceptional. They charge a standard assessment fee which is factored into the overall cost of service. I would recommend Dunn if you're local to their service areas.