Wow, what a great company They were fast, efficient and…read moreprices were fair. They also did my daughters house and I have referred several other people They did such a good job. Crew knows what they are doing and they do it right and fast. I have now had them do my 2nd home....

Great pricing without sales pressure. My windows are high quality and the installers were very…read moreprofessional and quick. The stucco person did a great job too.

The Brothers, Randy and Jeff were great. communication was great the guys arrived when expected…read more same things with the sales men

Excellent customer service from start to finish. The crew did an amazing job on our new deck. They…read morewere very professional and polite, kept the mess to a minimum and cleaned up their workspace daily. Durante isn't the cheapest, but you definitely get what you pay for. This is our second project with them and we've been 100% satisfied both times.

08/15/2025: Below is my original review. Pella responded asking me to contact them with an email…read moreprovided. I did so, not one responded. I noticed this replay to others when the review was similar to mine, got the same email. Pella is a good product, they simply need to clean up their customer service act. At this time, I want no further communication to the Pella company. August 4, 2025 post: I rarely write a review as awful as this one. I am known for being fair, balanced, and accurate. I pride myself on being just that. Pella Windows of Birmingham was just awful to work with from pre/during/post experience. Allow me to explain. The property was a Loft in a loft building downtown. When ordering the product, each member of the community had to outline, white or black interior color. I clearly listed black. When the windows were being installed, they were installing white. I stopped the installation and shared my concern. I was told I ordered white. So, I sent the work order that I saved because I keep all documentation especially for contractors. They still said even with the documents that I was wrong. The salesmen were completely out of line and a horrible communicator. I come from a position of strength here, prior to retirement, I wrote curriculum and trained truly professionally sales consultants for fortune 100 and 500 companies. Instead of replacing the windows with black ones, they said they would paint them and give me a refund of 10%. It took four months to have them painted which was horrible, and then I was told no refund because I did not keep the white windows. Strike 2. Strike 3 was that the windows were missing a piece that was cosmetic. I was told it was ordered and would be installed when it came in. That was 6 years ago, and even after following up many times, nothing happens. Then the window seal came out, the locking mechanism on all windows did not work. I called and was asked for a video and the serial number for each window. For the life of me, I could not find that serial number. So, they Charged me $200.00 to have a member of their service staff come to my loft. They agreed the windows needed the seal replaced and the locks were defective. They said they would be put on order and when they came in, I would be notified. That was three years ago. I called several times and was told the parts were not in yet. One year ago, I sold the unit. So why am I writing this review NOW. Because I get emails from Pella sometimes four times a month asking me to buy from them. I have had enough. As a matter of fact, my daughters home needed all the windows replaced. Pella was never, nor would they ever be considered. I hope I helped some of you. To Pella of Birmingham, please get better for those that purchased from you in the future.

Honestly, our experience with Pella was stellar! I was surprised to see as many negative reviews…read moreout there but then I think lots of things can go wrong with windows and doors no matter who sells and installs them. John Svenson sold us the windows and was lovely. I knew almost the minute he walked in the door i wanted to work with him. We had gotten pitches from Anderson and Champion and one other and we were tired of the whole process--the prices were either ridiculously high or low--the low priced ones were vinyl and clearly lower quality and the quality of the salespeople was poor, although they were all nice. But John came in and he was at the right price and was easy to deal with. We have a 50 year old house and needed 18 windows...we knew at that point we wanted fiberglass and felt Pella offered great quality at a reasonable price so we were an easy sale at that point. The installation included covering all the wood part of the windows outside masterfully, too. I think the installer's name was Aron. There were 5 installers. They worked hard and politely and it only took 2 1/2 days. We were impressed with all of it and the windows are lovely, When i read some of the reviews--maybe I will have problems down the line but that is possible with any window...I am hoping for the best...right now we are very happy with them. Finally, I note that I wish that John had texted or called us at some point in the middle or end of the job or acknowledged us in any way--to ask us about whether we were happy with the work. (Gosh or even showed up at the job!) I'm a marketing professional and study relationship marketing and recommendations--the sales person should go out of their way after the sale to make sure the customer is happy with everything but instead we got no contact. I really feel the company is missing an opportunity for the after-sell by not encouraging the sales rep to recontact the customer after the job. We got a stupid impersonal card from the company, not even from our sales rep. Really dumb.

From the initial call, to the quote, to the installation and the final product, these guys are top…read morenotch. They were very responsive to returning calls and delivering an excellent product at a fair price. Would highly recommend.

From the owner: Looking for a custom shower enclosure to complete your bathroom? Contact the top google reviewed…read morecompany in Birmingham!

12 out of 13 windows allowed outside air leak in when windows were closed and locked…read more After multiple attempts to fix ( spacers, windows removed and more insulation added), we were told that they would neither replace windows or give refund (gladly willing to give windows back to them, don't need or want leaky windows) because windows fit the space that they were measured for. Who cares that they leak and old ones did not; they fit the spot. This is office connected to Birmingham and work was done in Huntsville, Alabama area

I would recommend Renewal by Andersen, they provide top notch service combined with a top notch…read moreproduct!!! They walk you through the process from beginning to end.

If I could give this business zero stars then I would…read more Let we start by saying that we have been customers of Nelson Glass before. Now, this was over 10 years ago when, I think, the management was different. Recently, I reached out to them to install another shower glass, and was told that they were very busy but they would be reaching out to me within a week and a half or so. Let me just say it's been over four weeks and I've yet to receive a courtesy call to say that they will be delayed for a measurement. I know that Nelson Glass tends to be quite a bit more expensive than other installers but I thought that their customer service and attention to detail would overcome the price differences. I guess I will never know if their attention to detail is worth their high prices because their customer service has become nonexistent. There are other businesses around Birmingham that value their customer base so I suggest you look around before reaching out to this company.

Broken glass in a 50-year-old interior wooden door was replaced promptly by Nelson Glass. After…read moretheir guys unloaded the door from my pick up, I was directed to the front office for a cost estimate. Minutes later I was given an estimate as to cost and production time. About a week later the door was repaired and ready for pickup. I was particularly pleased that the small wooden mouldings holding the glass in place were not damaged. The door, now reinstalled at my home looks great. Especially important to me is that all of the employees I interacted with were engaged with their tasks but happily gave me time and answered my questions. None of those "insurance regulations prohibit customers in work area signs" either. These guys have been in business for many years and make it look easy to turn out quality work. Locally owned businesses that have long term experienced professional employees are the backbone of the US economy. I am very satisfied with their work and the job cost about half of what I had anticipated.