1. Hoover Glass Services

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Birmingham, AL

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Hoover Glass Services

3.8 (17 reviews)
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1 month ago

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1 year ago

I've used Hoover Glass for several projects over the years. They are friendly and reasonably priced.

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1 year ago

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3 years ago

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3 years ago

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3 years ago

Jason of Hoover Glass Service's replaced broken glass in a window at our home this week. Professional, good job!

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8 years ago

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8 years ago

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7 years ago

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14 years ago

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Laurie B.

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8 years ago

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9 years ago

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12 years ago

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10 years ago

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9 years ago

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13 years ago

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10 years ago

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Review Highlights - Hoover Glass Services

“Laurie called me with the quote and I was so thrilled with the price!”

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Pella Windows and Doors Showroom of Birmingham, AL

Pella Windows and Doors Showroom of Birmingham, AL

(8 reviews)

Honestly, our experience with Pella was stellar! I was surprised to see as many negative reviews…read moreout there but then I think lots of things can go wrong with windows and doors no matter who sells and installs them. John Svenson sold us the windows and was lovely. I knew almost the minute he walked in the door i wanted to work with him. We had gotten pitches from Anderson and Champion and one other and we were tired of the whole process--the prices were either ridiculously high or low--the low priced ones were vinyl and clearly lower quality and the quality of the salespeople was poor, although they were all nice. But John came in and he was at the right price and was easy to deal with. We have a 50 year old house and needed 18 windows...we knew at that point we wanted fiberglass and felt Pella offered great quality at a reasonable price so we were an easy sale at that point. The installation included covering all the wood part of the windows outside masterfully, too. I think the installer's name was Aron. There were 5 installers. They worked hard and politely and it only took 2 1/2 days. We were impressed with all of it and the windows are lovely, When i read some of the reviews--maybe I will have problems down the line but that is possible with any window...I am hoping for the best...right now we are very happy with them. Finally, I note that I wish that John had texted or called us at some point in the middle or end of the job or acknowledged us in any way--to ask us about whether we were happy with the work. (Gosh or even showed up at the job!) I'm a marketing professional and study relationship marketing and recommendations--the sales person should go out of their way after the sale to make sure the customer is happy with everything but instead we got no contact. I really feel the company is missing an opportunity for the after-sell by not encouraging the sales rep to recontact the customer after the job. We got a stupid impersonal card from the company, not even from our sales rep. Really dumb.

I love my Pella windows and doors, but the service department is terrible. When I phone for…read moreservice, I must wait on hold 20-30 minutes before someone even picks up my call. After speaking with a very nice agent, I was told to allow 72 hours for the scheduling department to contact me. No one phoned me to schedule the service. I call the Pella number again, wait on hold 25 minutes for someone to answer, then am told to give the scheduling department a few more day. It is exasperatin. As much as I love my Pella products, I will not purchase from Pella again.

Hoover Glass Services - windowsinstallation - Updated October 2026

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