If I could give this business zero stars then I would. Let we start by saying that we have been customers of Nelson Glass before. Now, this was over 10 years ago when, I think, the management was different. Recently, I reached out to them to install another shower glass, and was told that they were very busy but they would be reaching out to me within a week and a half or so. Let me just say it's been over four weeks and I've yet to receive a courtesy call to say that they will be delayed for a measurement. I know that Nelson Glass tends to be quite a bit more expensive than other installers but I thought that their customer service and attention to detail would overcome the price differences. I guess I will never know if their attention to detail is worth their high prices because their customer service has become nonexistent. There are other businesses around Birmingham that value their customer base so I suggest you look around before reaching out to this company. read more

Broken glass in a 50-year-old interior wooden door was replaced promptly by Nelson Glass. After their guys unloaded the door from my pick up, I was directed to the front office for a cost estimate. Minutes later I was given an estimate as to cost and production time. About a week later the door was repaired and ready for pickup. I was particularly pleased that the small wooden mouldings holding the glass in place were not damaged. The door, now reinstalled at my home looks great. Especially important to me is that all of the employees I interacted with were engaged with their tasks but happily gave me time and answered my questions. None of those "insurance regulations prohibit customers in work area signs" either. These guys have been in business for many years and make it look easy to turn out quality work. Locally owned businesses that have long term experienced professional employees are the backbone of the US economy. I am very satisfied with their work and the job cost about half of what I had anticipated. read more

They were quick and throughly repaired my mirror. Would recommend and use again. Thank you .

Can I give zero stars? Called them about replacing a shower door. They were to have someone contact me about measuring the project. A week went by and I called them back. Scheduled someone to measure at 8:00 a.m. one morning. No show. Called the company. Bill said, "I bet he just plum forgot". I will be using another company. read more

Nelson glass mirrored my wet bar 30 years ago and it is still perfect. They also made a glass top for a buffet that fit the curved corners perfectly. I am now going back to them for another project. read more

Super pleased with service and product! Went in to get a broken glass panel replaced. They had it for me in mere minutes. I went home- and realized I didn't measure it correctly (my bad!)- went back the next day and they happily fixed it for me on the spot. Will absolutely use them again. read more

They were so friendly, repaired glass and the price was right! I will definitely use them again!

Called on Monday July 2, 2018 about getting estimate on replacing some windows in my home. The gentleman they transferred me to said he was away from the office and wanted me to give him my name and phone number. On Thursday morning July 5, 2018 I called back because no one had contacted me. I was transferred to the same gentleman and he said that someone was supposed to come out on Monday but I'm not sure how they could've come out when they didn't have my address to set up an appointment. He asked for my address this time so that someone could come out. I told him I wanted to set up an appointment for a date and time as I work and need to know in advance before I gave my address as I have had contractors show up unannounced in the past. He then asked me how many people were giving me estimates. When I asked him what that had to do with anything he said OK let me get your name and number and I will have someone call you back. I never heard from anyone. This is poor customer service in my opinion. Is this reflective of the window and installation job they do? read more

Great, fast, and affordable! I got a piece of glass cut for an end table and it took less than 15 minutes while I waited.