I call to placed order for pick but the person who answer the phone she let me on the 15 minutes on the phone so get there to Hooters she was no has no costumers I told her I call to placed order you let hanging on phone for 15 minutes she ooo can get you order she said nothing read more

This is easily the worst Hooters I've been to. I tried to give them a chance twice but each was a fail. I went on a weekend night and it really upset me that they have a security guard walking up and down the restaurant with a gun on his waist, stopping and watching people eat. Huh?! This isn't a prison, people are here to eat. And if Hooters felt the need to have security, make him sit down somewhere (bar,near entrance). Another time during the week day I went here for lunch. The service was slow. I waited about 10 minutes of girls walking past the table & no waitress until I finally said something. It wasn't busy so there wasn't any reason why it should've taken so long to just get water. The service was slow, the wings were cold, and the crab legs were stingy. We asked to see manager but she never came over. Instead just taking like $5 off the bill. Terrible service. I will not be giving this location any business. read more

Disgusting! I had the boneless combo, it was just chicken nuggets covered in some greasy sauce, the chicken was cold, dry and rubbery. The fries were tiny broken pieces, hard, greasy and cold. I will never return there again. read more

This is my second review due to the owner responding to my first. I bumped the stars up from 2 to 3. My opinion is still the same but I can appreciate her response, however, during Covid-19, I've ordered food through Uber Eats and I've picked up my food....the food is still hit or miss and I've actually had better experiences sitting inside. I don't know who the chef is, but he/she is the problem. I've lived in the suburbs for 34 years....the food used to be better. I had a bad salad with old lettuce and chicken that wasn't fresh on multiple occasions, so I'm honestly afraid to waste my money on this hooters again, but thank you for responding. read more

The food is still Hooters, but everything else has gone to hell! I was big regular at one time and enjoyed many outings and great conversations with the Hooter girls. Now, they just hire ANYBODY, they went from one extreme to the other after the discrimination lawsuit - hey guys, it's about discernment, don't hire a shitty waitress because she fits the extra smart uniform, but damn leave the fat one with the shitty 'tude too! My last 3 and final visits occurred this week, are you selling weed now Hooters? The entire parking lot smells like bud and the inside smells like ass. First two times, shame on me for feeling nostalgic, the last, SHAME on you! The lady manager on duty claims she is aware of "the blunt smoking on the property but don't know what to do..." REALLY!!!!? Patrons catching contact with their guests and kids and you don't have a solution? I do... NEVER RETURN! read more

Terrible. Ordered online, 50 wings, get home and the wings are dry, no sauce. I call and the manager Jennifer says, the sauce probably absorbed in because of the heat, i say no there is no sauce it has no flavor, she tells me our medium sauce doesnt really have a flavor because its a buttery sauce. But if i want to bring them back, they would re sauce them. My reply was, well then they will be cold by the time i get back home to eat them. She would not give me a refund or even offer to comp anything for the inconvenience. This place is a joke, will never order fro.m here again. read more

Hooters - American Near Me - Lansing, Illinois

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Ordered 40.00 worth of food for the fries too be absolutely stone cold when I got home. I want ripening superb very out fries, but they were not edible. Everything else (chicken and shrimp) was good. read more

I was totally upset when I got home. I ordered two 10 PC. Boneless wings and geesh I got meat less! Yes, they gave me nothing to desire and to top it off we barely got fries too. I wouldn't recommend getting take out on a Friday. If I ever have a desire for Hooters, Orland here I come. FYI - I think that takeout orders should get special parking. I didn't see any. read more

Five Stars for the great service and great wings too awesome really! Good job Hooters see you soon!

Hooter's is Hooter's - meh. The wings are wings - meh. The service is meh, too. Nothing is different from any other chain Hooters... Except the girls are really ugly. read more

I love fried chicken! I love chicken! Broil it, bake it, sautee it, fry it, boil it, kabob it- sign me up, I'll eat it up! Put it on a bun, a bed of lettuce, a mound of rice or potatos, you can't go wrong when chicken is involved! With that being said- as I frequently do, I dined alone at the Hooters bar for dinner last night. I find that my food is ALWAYS piping hot and freshly prepared when I order from the bar. The day cook- I think his name is Frank is an awesome fry cook! The night and weekend cooks are a little suspect- their food isn't as good. You get to really see how they cook things and prepare the plates before they send your food off with your "dreamy" Hooters girl... I think they should have to wear GLOVES- just like the cooks- even though I don't necessarily think that of other restuarants- I guess its because of how fast the pace is of the service here I def notice fingers touching food on plates before it is served to the customer. For $13 you can get 6 wings with ranch, a cheese fry, and a large dr. pepper- this fills me up everytime- I never finish my drink and there is always a wing or 2 left over.... The girls look a little broke down- but I guess that is to be expected- it is the south suburbs...Some of the bodies are just wrong, offending my vision in the tight tank and teeny shorts. EWW! I'm almost slightly offended that I am usually asked to apply to be a "Hooters Girl" when I dine here... Um.... No thanks... Overall, this location has WAY better food than the Hooters on Wells street. Wells is ALWAYS packed and their food genuinely sucks. I live closer to the Wells location, but always travel to this location when I need my fix... For that reason, I will add an extra star... read more

All I can say is I visited this location and the food was not good. Naturally I did a TO GO order and online will not accommodate any special requests therefore I contacted the restaurant with my special request, and they took it. Only to get the order home and discover that it was not done. The food just did not taste good I scheduled my order to be ready at a specific time, but I'm guessing maybe it was made earlier and the order just sat. My order of fries were extremely wet and soggy. Maybe I will try again in the future when I can actually have the time to dine in. read more

We dined in and the service was okay. I also placed a to go order which is where the ball was dropped. The waitress brought my food with sauce was all over the inside of the bag and sloppily on the trays. She asked if there was a problem and I said yes my containers look nasty. She blamed it on the cooks, however I'm thinking didn't she have to place them in the bag and couldn't wipe them off. Wow.... read more

Hooters - Blame it on the cooks..... - American Near Me - Lansing, Illinois

Horrible Service! Cashiers & Manager bad attitude during this pandemic. They screwing up people's order. Online process sucks. You think you order one thing and get something else. Can't clarify order to live person! They need a better process. read more

Love hooters but couldn't give them 5 stars because my waiter robin misinformed her manager That I wanted speak to her about a party of 4. She said we were 8 because I knew some people who came In behind me. If you weren't the one who seated me how do u know what I said when I'm sitting at a table with only 4 chairs. read more

Hooters - American Near Me - Lansing, Illinois

We walk into the restaurant and the first thing that caught my attention was the smell of fresh buffalo shrimp and a 10pc buffalo strips (double dip or 911 my personal). The number 1 topnotch restaurant for sports (in my favor) plus the waitress service is out of this world. There are also pros and cons to the restaurant itself. The cons to the restaurant is that it's good for couples as well but... there are some good looking ladies in there. Don't get me wrong but me and my friends have talked to a few of the female workers in there. Majority say, "I like my work. I get paid a nice amount and the food is delicious. Most of the men pull me to the side to just laugh and joke and talk." If your wife is there with you and you spot a good-looking one, somebody won't be pleased tonight. It's a fun place to reminisce about the old days whether back in high school, college, or even those wonderful grade school days where you were a good kid or a class clown that Ms. Franklin hated throughout the day. Last night, me and my family dined at Hooters for the win of my little brother's basketball game. Such a small kid with a big appetite! He ordered a 5pc buffalo shrimp with a side of 10pc buffalo wings. I had to jack some of his pieces when he wasn't looking. Well that's enough for my review. I hope you guys enjoyed it. Oh! And another thing, go out to Hooters as much as possible. read more

The service was fantastic, Ashley took great care of our party. The owner needs to be ashamed of themselves the air conditioning doesn't work and it's at least 85 degrees inside this sweat box. read more

worst location i have ever been to this place is a joke !!!! be aware of the customer service here !!!! your food will arrive cold !!!

My friends and I come here occasionally on Friday nights for dinner, we always browse the menu but end up going for the 50pc chicken wings (911 my personal favorites) The waitress service is always phenomenal and its an awesome place to view sports events. For my friends and I guess especially me it's always beyond an ordinary experience because for some reason we always reminisce about High School and end up our night by talking about how much we miss it and "we wish to go back." read more

Once again reinforces the idea that absolutely noone goes to hooters for the food. The wings seemed straight out of a freezer bag and the server made several mixups with our order. Table was dirty even after the host 'wiped it down' as we sat. Fries were gross. Without naming names there are MUCH better wing chains to attend nowadays... Major props to the 10 year old at the table next to us who was having a birthday party there, though. read more

IF THERE IS ANOTHER HOOTERS GO THERE!!!! I knew it was a reason why i stopped going to this one. Ordered take out, Walk in already a bad sign 2 customers asking for refunds because order got pushed back a hour an half. Luckily my food was ready though but i still ended up in there waiting an hour because they have 1 person that cash out running around and 4 more employees sitting in my face holding my food waiting for the only person who can cash out to finish doing everything else they could have been doing. It's just always a terrible experience at this one. read more

We were just at this place and I couldn't wait to express my disappointment with the customer service from seating to manager Jessica. Excuses were all received when noting our concern about being seated last out of everyone that came in after us. We were only a party of 2. Overall no one expressed an apology or concern about our frustration. Really put a dark cloud on the evening to the point that I couldn't enjoy the meal. read more

The best wings ever and good mixed drinks. A good place to hangout and watch sports! read more

Hooters - American Near Me - Lansing, Illinois

HOOTERS IN LANSING, ILLINOIS I used to love Hooters and I have visited this location on many occasions. However, I do not take kindly to businesses that treat their patrons without regard. I am posting on Yelp because I've called customer service several time and emailed with no response. Long story short. On 2/8/19 I visited this location's "To Go" to purchase gift cards and wings. I wanted to purchase $20 gift cards for five friends who I had introduced to Hooters and they really like it. I was informed that my purchase was too much for me to use a credit card and that I had to use cash. I expressed that this was a debit card which today is like cash and that I've used my debit card to purchase gift cards at other Hooters locations. Plus, $100 is not a lot of money to spend at Hooters. I expressed that I've dined at this location and spent more than $100 on several occasions. The staff and the manager were aloof and just didn't care. As a result, the exchange was humiliating. Several customers came in and asked "what's the problem." I had $60 in cash and offered to use the cash so the purchase would be less. After at least a 30 minutes discussion, Hooters didn't even have the gift cards on hand. After this revelation, another staff member asked in a vary nonchalant way, "Do you still want your food." I decided that I had better leave. I was so humiliated and angry. I called Hooters customer service as I was walking out of the restaurant. Customer service promised a call back. No call. I emailed Hooters online. No call. I called customer service again. No call. It is now March 15th and I have yet to receive a call regarding this ridiculous policy. It is not lost on me that this policy only exists at the location that is in a predominantly African American community. Several things: * The manager and staff's customer service skills were awful. They were not rude or mean. They simply did not care. * Again, I have spent over $100 on meals at this same Hooters location many times and have paid with my debit card. * Who carries cash anymore? People use Apple pay and all kinds of electronic means but not cash. Even vending machine have credit card payment options. * The card was a debit card. Debit card purchases are withdrawn immediately. * Makes no sense that I can purchase gift cards using a debit card on Hooters' website and ship them wherever (which has a more likely chance of fraud), but I can't use my debit card in person where Hooters has the opportunity to ask for identification. * Trustworthy! All people are not scammers. I work my butt off to pay for what I want. I will never set foot in another Hooters. read more

Went and visited my local hooter this evening and disappointment was on the menu. My server, Destiny was friendly and repeated our order back correctly. Unfortunately when we were brought the appetizer and told they didn't have bread for a sandwich. Now this is a 6:00pm on a Friday. So we were told the manager was out getting the bread. So we decided to wait for the bread. While waiting for our food we were told 5-6 min after that the manager just left. So we cancelled the sandwich and told them to just bring the rest of the food. This was a great decision considering all the food was now cold waiting for the manager. Worst wings I've ever had. I've been to hooters around the world. This is the worst. The manager never came to the table to ask how the meal was or to apologize for the issue. I won't be back. Only reason for 2 stars is that Destiny was a good server with bad leadership. read more

I had to give it a Star in order to write a review. It truly suck the food was cold, just terrible..I could go on and on, but I won't..Just did not have a good experience here.. read more

3 stars only for the service because our waitress was really nice but it literally took the kitchen 45 minutes to make 10 boneless wings, two order of fries and buffalo dip. Other tables who sat after us received there food before us. We had to take the food to go and it was soaked in grease and didn't come with any ranch when I paid for it. Very discouraging because we are regulars to this location. read more

Hooters - American Near Me - Lansing, Illinois

Party of seven arrives at 1:10 Pm. Orders made by 1:15 Pm. Drinks came to the table at 1:40 PM. Food came by 2:00Pm. Totally unacceptable. We where ignored and I had to grab the manager to get things rolling. Seriously disappointing. read more

4th visit... 2 dine in 2 take out... ORDER NEVER RECEIVED HOT! Why the long wait, I'll never know

Nothing like Chicago Hooters, still great. All the same staples. Tons of fun when in Indy.

Been there time and time again cause i love hooters and so do my kids but they said they never wanna go there again and flat out refuse and I stand with them on this one. Service is by far thee slowest I've ever experienced and i mean every single time. My lord the servers are about as smart and enthusiastic as a rock! You have to beg for your order, your food and than your check. And you may as well get used to not having a refill cause you wont see your waitress again..its a toss up if you even get your order right and if it isn't you may want to eat it because again your waitress ain't coming back..let's face it you ain't getting rocket scientists who work there but wow , what's the criteria for working there..dumb. read more

My chicken sandwich was cold . The boneless chicken wings were cold. Service was ok! Overall was ok. The place was clean

Attentive food was fresh and very good only thing was the glasses could have been a tad cleaner. Fast service on Tuesday afternoon!

I have read mostly negatives reviews for this location and management should seriously consider properly training managers and staff. I came into the location with my family on Mother's Day only because it was my daughter's 1st Mother's Day as a new mom and this was her choice to dine in. What a nightmare !. It started off bad when the waitress spilled water on my 3 month old grand baby that was in her car seat in the booster seat provided by Hooters. At that point we, should have gotten up and left. 2nd, we asked for them to move us to another area as water had ran all under the table and all around. They refused to move our seat yet stated that someone will be over to clean the area. 3rd, the service was extremely slow and it was obviously clear that our server was having a bad day as she had a melt down at our table and started crying. Although she did apologize, she went further and expressed to my family the stressors she had endured from the busy day and admitted to making several mistakes which it seemed she was quite overwhelmed ( although we listened and even hugged to comfort her, perhaps she should consider a career that is not fast pace ). The manager Matt avoided coming to see us after he was informed that we wanted to move seats or due to the inconvenience which we had to ask for him directly to discuss our experience. He did not seem to care nor was apologetic for all of what took place. He took $14 off our bill and that was that. This Hooters in Lansing has truly gone downhill in professionalism, customer service and quality. I have been in customer service for over 2o years and certainly have made mistakes but made sure that I would have the customer leaving satisfied and with a smile, which we were not. Even though the waitress spilled a drink on my infant grandbaby, my daughter still left her a $10 tip because she felt bad for her. It was a sad experience and a Mother's Day that we will never forget. I will not display the waitress's name nor wish her to be terminated, but rather to properly train staff on all situations including damage control and staff them according to their strengths especially on busy days. I am grateful it was only ice water she spilled and nothing more damaging like hot coffee or soup as there would be a lawsuit in action. Highly disappointed and will not be returning. read more

I live in Lansing; usually always order carry out, spending at least $60 or more for the entire family. This particular time I wanted to dine in to get hot & fresh food! I had a party of 8 with 2 adults & 6 children 14 and under with the youngest being 2 years old. They were very crowded; so to avoid an hour wait we sat at 2 different tables. Stephanie was our waitress, I do understand Bcuz they were crowded it took about 40 min to get our food. We ordered fried pickles & onion rings as an appetizer it came out 10 min after ALL our food arrived. Food was not HOT as if it had been sitting and waiting for everything else to be ready. Bcuz we all were so hungry with kids I didn't want to send back. Once I received bill it was $165 with 20% service charge. Everyone ordered drinks except the 2 year old we still got charged 8 drinks and our waitress had the nerve to say she charged what we ordered. Once she realized she made a mistake she did offer to take off $2.69 but I said don't worry about it Bcuz I had a 2 year old crying and ready to go. In addition we got charged 2 additional ranch sauces for $1.59. My 2 year old starting crying. I had my husband take the kids to the car while I waited for her to get me my receipt to sign. A big security guy stopped my husband at the door Bcuz the manager told him to watch us Bcuz I complaining. WTH. Who does that? Once I saw the 20% service charge and how they treated my husband I asked to speak to a manager to adjust my bill. I'm not trying to go to jail for $165. That really pissed me off. The so-called Manager was Lynard Harris. He refused to credit the ranch sauces that my kids didn't touch or order and said no to the extra drink until I guess Stephanie explained that I said don't worry about it. He took my receipt and claimed he did it. However 2 days later my credit card has not been adjusted. I'll be calling Corporate tomorrow. For $165 bill you have a problem crediting $4.27 for items I didn't get or order????? That's a BIG problem. What happen to customer service or even apologizing for the problems I complained about. If I want hooters I will have to find a new location not the one 5 min from my house. read more

This place is poorly ran. Management mainly Eileen lacks the experience needed to handle the pressure during busy times. I ordered online. Logged in to see my order was ready only for it to be switched to delivered. My order was not found and after waiting for an hour for a salad I asked for my money back. There were MANY people waiting with complaints and wrong orders. Eileen was rude and I was told it would be refunded and I would get an email stating the order was refunded and not picked up, instead I got a text message 20 mins later stating my order had been picked up. I called back and she stated she did not put it in yet and I would need to wait until midnight because I saw what she had going on. So I'm supposed to trust that after a busy night you will remember to refund my order because I'm just that special. No that is not how it works. I will be contacting Corporate. It's the principle behind it. The rudeness is unacceptable behavior for anyone with the title of manager. read more

The food is always good, it's just the wait time and the service that really sucks. We waited about 5 mins for our server then another 5-10 for drinks. The food! We thought she forgot to put it in, because that's how long the wait was. As I said before the food always is good. The only food section that can use some love would be your dessert. Ice cream and a funnel would be a huge improvement for your cakes and pies. I believe I've tried them all and sent them all back because of the taste. Good food and drink!!! read more

My team and I came in to have a late dinner with drinks included. We ordered food and attempted to order drinks. After a few minutes the waitress informed our group that they would not be serving drinks to our table because the security guard assumed we we're too intoxicated already. All 11 of us! We were profiled and treated accordingly simply because of our skin color. Never in my 38 years on this earth have I patronized a restaurant and experienced the great level of disrespect and unkindness as i experienced from this hooters location in Lansing, IL. The security guard was very unprofessional and rude when asked why drinks were not allowed to be served to us being that he was the one who made the call to restrict drinks to our group. I believe we were targeted upon entering this restaurant. I will definitely notify the district manager as well as corporate regarding this inhuman treatment that my group experienced from your unprofessional hooters restaurant. I will no longer support this establishment and I will make sure to spread the word to others about the treatment we received. No one should be able to decide whether they've had too many drinks based on skin color, race or just because the security guard feels his race is superior to another race. read more

Hooters - American Near Me - Lansing, Illinois

Our work crew used to come here a lot for the delicious chicken wings UNTIL I found feathers on the wings. Not just one feather, but a few on each wing! When I called it to the waitresses attention, she said it was normal. I couldn't eat the wings after that...gross, low quality chicken. I complained online on their website and never got a response. Won't go back there again. read more

Food was extremely cold, we asked to speak to a manager. Stephanie came over to our table and did not act as if she was the manager. After we told her what was wrong with our food and the long wait all she said was "so what do u want?" We told her that we would just like hot fresh food and she just walked off. The food came out again and was STILL cold! We asked to speak with her again, and MAN did she have an attitude. I even told her that she never once acknowledged how we felt or empathized with us. And she started to get rude and go back and fourth with us telling us that we were lying about the food because she watched the cooks make it. Stephanie at the lansing location was extremely unprofessional and seemed as if she hates her job. read more