Will from Honor Carpet Cleaning did a very good job in helping me get rid of the cigarette smell with our townhouse. The price was reasonable and they were able to respond quickly with my questions. They even went above and beyond to make sure everything is good. Will definitely recommend them to my friends. read more

Honor Carpet Cleaning - Thermal Fogger - Carpet Cleaning Near Me - Jacksonville, Florida

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Don't buy this guy's Clipp coupon. I did and can't use it because it's for a minimum of 4 rooms. I only have 3, and they are small. The owner wouldn't honor my coupon and just do my 3 rooms which would be less labor, time, and carpet shampoo for the same price. In other words, he'd do 4 rooms for $49, but NOT 3 for $49. I guess I'd have had to pay MORE for less rooms. I'm not at all surprised at the bad reviews. read more

The Groupon is a scam. Go with another company for sure. 1300 square feet was over 700$.

I bought from LocalFlavor.com 2 certificates for $49 each; one for up to 6 rooms of carpet and one for up to 6 rooms of tile. I only have 6 rooms in my house. When they came out they didn't count rooms, they measured the square footage. They then multiplied that bu 0.65 to get $90 for carpet and 187.35 for tile - Total $366.25. I had already paid 49 x 2 = $98 to LocalFlavor, so the total was .......$464.25. The ad in LocalFlavor led me to believe I was going to pay $98 - this is misleadng, at best, and borders on fraud. read more

Absolutely horrible job cleaning my kitchen floor After the floor there was a white haze all over the floor where I had to scrub off myself That same white haze was all over my kitchen cabinets Finally this was supposed to be a cleaning but yet i had to reseal my floor. If you really want your floors cleaned hire a professional company, not Honor Carpet Cleaning In response to the feedback from Honor carpet cleaning. If you took pictures of my floor and the interior of my home without my consent that is an issue. At no time did I provide my consent to take photos You did not address the damage to my cabinets read more

I am not pleased with services rendered. Do not feel like the Groupon is straightforward but since the owner has already implied legal action for not reviewing the services instead of the promotion; here's that review. Water was left all over my floor and parts of my carpet that I had to clean myself. The owner called me after my husband wrote a review and implied that legal action may be taken against us for reviewing our Groupon experience rather than the service experience. So my two issues with service are customer service and failure to clean up large amounts of water spilled onto floor. The men who came in were respectful and that is the only nice thing i can say at this time. I also don't appreciate being called for a talking to. And then when I hang up being called back TWO additional times including once from a blocked number. If someone hangs up on you, leave them alone. read more

Honor Carpet Cleaning - UP TO 3 rooms of cleaning. Not TOWARDS THE PURCHASE OF. - Carpet Cleaning Near Me - Jacksonville, Florida

Absolutely terrific. Buddy came to our house to clean the home's carpet. Here was professional, polite, courteous, and did a very, very good job. I recommend then to anyone. read more

Ray was great!! I've noticed a major difference in my couch and he took his time and cleaned my area rugs as well. ask for him for your services this guy is the real deal! read more

Honor Carpet Cleaning - Upholstery - Carpet Cleaning Near Me - Jacksonville, Florida

DO NOT USE THIS COMPANY. Shady and completely unprofessional. They left us with over $12k of damage. Would give negative stars if I could. Worst experience we have had with anyone coming into our home. The technician came in to treat a stain on our couch. The next day the spot was bigger and worse than it was originally. Tech came back to fix. Again, made it worse. On top of that, the tech damaged our hardwood floors. Whatever he used on the sofa was so harsh (and clearly chemicals that should not have been used) it completely stripped the stain from our hardwoods! We had to stalk the company to speak to the manager. Then the owner. They refused to remedy the situation or contribute even a dollar towards the damage. We had someone come out to look at the damage and they confirmed it should never look the way it did. And clearly chemicals were used and everything was botched. They ghosted us. Insurance. Everyone. Stay away! read more

Top notch. Our technician Ray was a an absolute pro. Explained the process and the pricing very clearly. The carpets look like they are brand new. I have tried others and they don't compare. I'm a customer for life. read more

Honor Carpet Cleaning - Before and after - Carpet Cleaning Near Me - Jacksonville, Florida

Ironic their name includes honor...nothing honest about them Damaged our furniture and back ally said "oh well that happens some times" they did not test a small part of the couch for potential damage from the chemicals and ruined the couch. We had to replace the couch and they were unwilling to help clean the mess they made. Terrible business I hope this review saves someone else from using them. read more

UPDATE- within minutes of posting the below review, the owner called me, stating it is unfair of me to post a review for a company who did not provide services to me. I would agree, however, my review is not about the quality of their service, it's about the first impression given over the phone. If you want to "protect" your company, as the owner implied, you should really focus on that impression you give off during the first contact with a potential customer. The impression given off would never allow me to feel safe letting this company in my home. Ironic my review was about bullying techniques and then the owner calls me to bully me about leaving my review. You should be able to call a company and get an estimate on pricing. Stating $20 per room but no final numbers until they perform a walk through and measure on the day you schedule service is not reasonable. As a young female, this is typically a bullying technique used by companies because it is frowned upon to cancel a service once they are in your home. Please note- I don't care what the price is, but you should be able to give an idea price to customers. I would never allow someone in my home to try to bully me into over paying for a service. read more

Showed up right on time at the beginning of the two hour window. All my questions were answered very reasonable price for surface cleaning of three rooms and large area rug. Used a promotion from magazine. Finished in an hour and cleaned up footprints. Will use again for next time! read more

Honor Carpet Cleaning - Carpet Cleaning Near Me - Jacksonville, Florida

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They were quick to Book my appointment based on a coupon I used out of a magazine they were prompt upon arrival however it was required that I use the pet odor remover and with the coupons that I had my bill still came to over $200 for one area rug and one couch. The workers were polite professional and efficient I am presently awaiting my carpet to dry so I can further assess to see if pet odor was removed 24 hours later I had to have them come back in the retreat the Pet area because the order was still pungent they were very nice arrived promptly read more

Honor Carpet Cleaning - This am - Carpet Cleaning Near Me - Jacksonville, Florida

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We bought a groupon for $27 for three rooms, but only needed it for two bedrooms. These fools tried to upcharge us $225!! That is not a typo. TWO HUNDRED AND TWENTY FIVE DOLLARS!! LOL we laughed that off real fast -- AND THE GUY WAS HIGH ON SOMETHING SERIOUSLY ALL LOUD AND SNORTING AND SWEATY TOO! Crap job, crap service, crap crap crap. AND they charged me $13.50 on top of my PREPAID service as a "service call". I'm so pissed I even gave them that now! Like what was I thinking? Groupon is prepaid they should show up and do the job and leave in the maximum 20 minutes they were even here sans any extra cash exchanging hands. SUPER DUPER SKETCHY COMPANY!! GROSS!!! I'm filing a report with the authorities just to be on the safe side I can't believe I let these cretins in our house!!! read more

Dani did an amazing job cleaning the wood floors and carpet! The customer service was amazing! Would definitely recommend this service! read more

Honor Carpet Cleaning - Carpet Cleaning Near Me - Jacksonville, Florida

You will think that with this economy, buissness will do whatever it takes to make customers happy. Honor Carpet have no customer service. They are not interested in working with the customer and coming up with a solution. I wonder if they realize that carpet cleaning best advertising is word of mouth. I mean everyone at some point needs this service. The guy on the phone was not interested in explaining and was very short with his answers. His voice honestly made me want to hang up and just call another company with a friendlier person. For you moms with children and in need for this service, dont waste your time. read more

I join the group of people dissatisfied with Honor Carpet Cleaning. I had a Groupon that said "$49 for carpet cleaning for up to 6 rooms (a $150 value)". The fine print said, "Limit 1 per person. Valid only for option purchased. Also includes pre-conditioning, deodorizing, and chemical steam clean. Limit 1 per visit. Limit 1 per household. Appointment required. 24 hr cancellation notice required. Must use promotional value in 1 visit. Additional charges may apply for stain removal, red out, carpet repair, heavy chemical treatments, power scrubbing, pet odor removal, water damages and dry clean fabrics. Valid within 50 miles of 32216". It turned out to be a come-on offer. When the two guys arrived, they walked the rooms (not measured), studyed the condition of the carpets and quickly came to the conclusion that I had 840 square feet and I would need to pay for additional work. I should note three factors: 1) While the carpets were not stained, they were dirty. That was why I called them. 2) I had seven rooms to clean and of course was willing to pay extra for the seventh room. 3) The house is empty of furniture so there would be nothing to move. When I pointed out to the guys that their jobs would be a little easier, they reminded me that the absence of furniture meant more square footage to clean. The upshot was that they said I must pay for heavy chemical treatments and power scrubbing. They offered several options beginning at $298 and then $518 over what I had paid. When it was clear that we couldn't come to agreement, they called the owner and I spoke with him. He let me know we were on a recorded line, "just in case". I asked the simple question, " would you bring your equipment in, pre-condition the carpet, deodorize and chemical steam clean in 6 rooms". He said no he would not. So his guys headed for the door. Oddly, they came back in a moment and asked if they could take some pictures of the inside of my house "for their lawyers", they said. Here is the disturbing part: One of the guys became so agitated that after they left, he could be heard cursing, screaming and slamming truck doors. It was so loud and frightening that my neighbor called the sheriff, thinking there was violence occurring. read more

Worst customer service ever! They put hot pink spots all over my beige carpet, tried to leave without saying anything about it, and the blamed me for the chemical reaction when I tried to get it fixed. They offered no corrective action unless I was going to pay more and it wasn't guaranteed. Do not use them! read more

Honor Carpet Cleaning - One area of the about 5 in my house with hot pink spots - Carpet Cleaning Near Me - Jacksonville, Florida

Buddy and Jason did my grout and carpets. Great job by both! They both worked hard and it shows. Very professional! Buddy explained everything and they made it all happen super quick! He even gave me some great advice. I do not feel the living social deal was as good as it seemed when I bought it but in the end I was satisfied with the job done and the services completed. read more

I bought a Groupon for this service and this company is not reputable. I didn't even have them come out and clean my home due to the fact they were so rude on the phone. They would not give me a straight answer on pricing andI had a gut feeling they would bait and switch me. You get what you pay for so avoid the Groupon and avoid this company. read more

You have to ask for Brad and Veronica. They were very professional, especially Brad. His knowledge and service made me think he owned the business. The guy knows carpets! My only rub like many on here, was that the groupon did not cover the cost of a clean. I ended up paying more than double, but it still was way cheaper than if i didnt have one. 5 star for service, but cost was not as advertised. read more

Great service. Very competitive price. Floor and vent very clean. Go the extra mile to please the customer. I will use them in another house. Carpet, duct vent and wood floor look good. Great job! Buddy you and Jason great team did a great job. read more

I went to Groupon and found a deal to clean 3 rooms for $29. My guess was I would be getting 3 rooms carpet steam cleaned for $29 which is worth up to $75. I unknowingly bought the deal from Groupon and when I called to book an appointment, there was one rude customer service person who was telling me that I would have to pay $75 on top of the $29. I just went with the service just for the heck of it and when the technicians came over to carpet clean, they did not do a good job at all. After the job, I still had some black spots and stains still imprinted on the carpet and their explanation to that was: "Oh we put chemicals in that area and it will take some time to lighten it up". I gave enough time and nothing happened. This is completely misleading advertising and please refrain from using this service from this company. THIS IS A SCAM!! I have reported this to Groupon and I hope that they would take corrective action in removing this listing from their site. read more

Scam! Beware! Purchased the following Groupon. When the technician showed up, late--- after the two hour window that I was scheduled for, I was told it would cost another $144 min. I explained that I just wanted a basic steam clean. No chemical treatment or stain removal. They don't offer that. Clearly a bait and switch. And they know it too. When I called to inquire why they were not honoring their ad, I was immediately met with defensive posturing as opposed to an apology or attempt to make things right. Then there was the condescending accusation that I did not read the fine print. You be the judge: $29 for carpet cleaning for up to 3 rooms (a $75 value) Carpets muffle sounds as a courtesy to downstairs neighbors, who frankly should be proud of you for being able to bounce a basketball between the floor and ceiling so many times. Keep carpets plush with this Groupon. Choose Between Two Options$29 for carpet cleaning for up to three rooms (up to a $75 value)$49 for carpet cleaning for up to six rooms (up to a $150 value) Honor Carpet Cleaning The technicians at Honor Carpet Cleaning use a special chemical steam-cleaning process to oust dirt and stains from carpets. But it doesn't end there. In fact, it doesn't even start there. First, a pretreatment primes carpet to succumb to the steam cleaning. And afterward, applications of deodorizer and Scotchgard provide long-lasting protection. Clients may also solicit the company's expertise to launder other common flooring materials, such as tile, hardwood, cement, or denim. In a Nutshell Technicians pretreat, steam clean, deodorize, and apply Scotchgard to carpets to bring a fresh look to up to six rooms The Fine Print Expires 150 days after purchase. Limit 1 per person. Valid only for option purchased. Also includes: pre-conditioning, deodorizer, and chemical steam clean. Not valid for commercial property. Limit 1 per visit. Limit 1 per household. Appointment required. 24-hr cancellation notice required. Four-room minimum required for six-room option. Must use promotional value in 1 visit. Additional charges may apply for stain removal, red out, carpet repair, heavy chemical treatments, power scrubbing, pet odor removal, water damages and dry clean fabrics. Valid within 50 miles of 32216. Merchant is solely responsible to purchasers for the care and quality of the advertised goods and services. read more

Yesterday, Less than ONE hour service for $596 ($150 prepaid Groupon). Imagine the surprise of being quoted over $446 more on top of the $150 prepaid via GROUPON! The lead technician used an instrument that started beeping, he asked if we were here for Hurricane Irma, which I stated my son was told to evacuate. Oh he is Navy, (ding $) I was a previous EOD, he then related to the beeping of areas as wet (rain) some stains appeared on ceiling other inexplicable but said it showed saturation within can cause mold. Then he questioned does my son rent or own, it's a gated and golf community, (ding $) he told me he would have to pull carpet out to clean and ensure it's properly cleaned to avoid mold. Mind you nothing was wet. He quoted me the price, I called my son who was quite alarmed. We called the property management to alert them of Hurricane damage to add to the initial roof claim. They gave the same spill to them. He said he wouldn't "jip" anyone in the Navy brotherhood. In comes the Insurance adjuster ( so I let the lead technician show him his findings, then technician number #2 starts asking me about PR, how was my family. Kept me "occupied", the adjuster said he would go to the roof ( which was the Hurricane claim) and be done. I asked lead technician what did adjuster recommend. He said to "clean it". So we do it. The property management sends their Technician person, who proceeded to re-inspect the spotted areas in which I was directed to previously. He pulled the "beeping sensor instrument" and same spot the Honor Guys showed me starts beeping..,he pulls the carpet and announces " this is cause by pet urine which it's strong and will read by sensor as wet. So whomever lived before had pets!!! Plus ceiling stains were there before and were dry (checked by another reading instrument) and he also checked the attic. Wow!! Honor guys misrepresented their company by non-disclosure of knowledge (that pet urine can cause the sensor to beep), they misrepresented themselves on lack of integrity, using tag team, they used techniques of alarm and distraction, for their gain. The property management tech came today would have referred their carpet people for a standard $150 because house is empty for move-out. Had there been furniture to move it would have increased. Honor Carpet Cleaning; the only positive of this experience was the citrus smell that lasted one day and the knowledge gained: which we will ensure everyone we know throughout the base and elsewhere knows. Keep gouging, these reviews will add up. I wished we would had check your review rate because it's poorly low. Now we know!! read more

I cannot imagine better service! Called on short notice-Honor arrived exactly on time. Was surprised only one person, as had one very heavy piece of furniture to be moved-no problem as William completed that job in less than 5 minutes! Cleaned carpet and furniture-immaculate and fast! Will be a regular customer from this time on... read more

Please do your research before using this groupon. $29 for $75 worth of grout cleaning. They ran water on my floor left puddles and tried to upcharge. the floor was more messy than before they came.Then I had to pay an additional $13.50. read more

This is the worst business I have ever encountered in my life. First the technician shows up late and drugged. Then he just starts the cleaning says nothing to me. I was quoted for $30 over the phone and when he was finished he handed me an invoice for $175. I then called to complain to the company and was called a liar. That was followed up by sexist insults and racial slurs...only then to find out that the man I'm talking to happens to be the owner. As an attorney and military wife I am absolutely appalled. I DO NOT suggest doing business with these people. read more

The Living Social Promotion offered by Honor Carpet states: $25 for $75 to spend toward a carpet cleaning for up to three rooms This is deceiving if you think you're going to get three rooms of carpet cleaning for the $75.00 coupon. I live alone and my new carpet has no spots. Jason & Buddy came out to clean the carpet in two bedrooms and a sitting area, only 1109 sqft. of open areas as I had already cleared the area and vacuumed the carpet. Companies will to try to upsell you - but I did not want any extras. However, Honor Carpet Cleaning presented me with the following bill: Base $30.00, Dump $4.50, Fuel $9.00, Chem Boost $80.00, Powerscrub $75.00, Sant & Deo $20.00, Teflon $75.00 ... Honor would not clean my carpet - not even the basic bare bones cleaning unless I paid them an extra $75.00 cash/cc, in addition to the $75 Living Social Coupon. They did a good job of cleaning my carpet and put towels on my wood floors, but their Living Social ad should not infer "...for up to three rooms" Buyer Beware... if I knew that I was still going to have to pay an additional $75.00 to clean a small 1100 sqft. area, I would have never purchased the Living Social Coupon. How did the quality compare to your expectations? I think I was duped. You are not giving 3 rooms of carpet cleaning for the Living Social Coupon, so it really wouldn't matter if you cleaned it all with a toothbrush. If I wanted to pay more, I would have not used the Living Social Coupon. Will you use them again? I doubt it... they did a good job but it's more a matter of principle. I was duped, and I'm surely not the first so I'm really wasting my time venting here. read more

Completely unprofessional. Avoid this business at all costs. This company billed for a cleaning and never cleaned our carpet. Still has dust, pet hairs and other debris on top of carpet. Indentations where a light table once stood was still visible.No "lines" as you would normally see with a REAL professional cleaner. I called to discuss with a gentleman that stated he was the owner and he was extremely RUDE and condescending, he had an excuse for everything. I just stated we wanted the carpets cleaned and he stated "Go clean it yourself"! This jackwagon will not be in business long. read more

Just had our carpets cleaned yesterday and we couldn't be happier. They look and smell great! The two gentlemen walked us through the entire process, gave us our options, and then did an efficient and thorough cleaning. Prices were very reasonable and the next time we're due for a carpet cleaning, we will return to Honor. read more

DO NOT USE THIS COMPANY. They do very shady business deals. They refuse to honor coupons & jack you on pricing. The WORST customer service I've ever experienced!!! Sooo RUDE. I said I'll take my business elsewhere & he said it's the best decision I've made all day. The guys literally said, "don't do business with us" !! read more

Found this vendor on Groupon. Thank goodness they gave me a purchase credit. Horrible, rude customer service. Fraudulent prices, hidden fees. Please do not use this vendor. Worst experience ever. I should have checked Yelp reviews first. read more

Very unprofessional company, was not happy with service, I had to call 3 times to finally get them to come back out and re-clean, will never use again! read more

I bought the $27 groupon. Says you get $75 TOWARD carpet cleaning for up to 3 rooms. Hightlight says "Technicians pretreat, steam clean, deodorize and apply Scotchgard to carpets". However, there is an upcharge of $90 per room for "chemical boost", $75 per room for "pet treatment/urine", $75 per room for Scotchgard (Teflon coating) with a base charge of $75 per room. His quote for 3 small rooms was $480!!! At the time I thought I was doing good to get this service for $250 but now I feel like I got ripped off. Not much you can do about it after the fact but I will NEVER call them again. There is no advertising on their white van either which is a little disconcerting. read more

Contacted Honor Carpet cleaning the guy who answered the phone was a JERK!!!!! He was nasty from the beginning their ad is a joke and after seeking clarification regarding their "stair" cleaning process he never responded and proceeded to hang up on me. Its unfortunate a customer can't ask questions without the company being intimidated. With every question he over talked me and would not allow me to finish my question. There are always hidden cost and upon arrival they always want to make your request seem over the moon. It would be nice for an honest carpet company to come on the seen. Be sure to read the fine print and think twice. You should know better than to work with a company who offers service on Living Social its usually a a bait and switch. Love living social, hate the local service providers they "generally" work with. read more

Bait and switch scam. Horrid customer service. Somebody needs to shut them down. I've never in my life had somebody talk to me so rude in customer service. I couldn't even schedule an appointment I was because I was so upset with how they spoke to me. read more

Unprofessional company and employees. They do not stick with their ad prices. They advertised 4 rooms + hallway for $40... Initially they wanted $150 but we had to negotiate to $78. read more

I had never gotten my carpet cleaned before and was severely mislead by their advertisement in the money pages. When they came, i was told the 2 rooms and a hall price of $20 was strictly for consultation and includes no cleaning whatsoever. However the only stipulation on the advertisement states additional charges would be applied for heavily soiled areas. Luckily for them, the man who showed up (Deni/Jeff) was incredibly hospitable and courteous. So i paid for the cleaning anyway. read more

Honor Carpet Cleaning - Nothing heavily soiled about my carpet whatsoever. Just wanted a freshning up which was why i thought 20$ was enough. - Carpet Cleaning Near Me - Jacksonville, Florida