I have officially filed a formal complaint with the Virginia Board of Dentistry against Sterling…read moreDental Center regarding severe malpractice and safety violations by Dr. Thomas Bursich, dental assistant Karla, and office manager Sarah.
I wish I had read the negative reviews thoroughly before ever setting foot in this office. Please don't fall for the high ratings here, if you look closely at the positive reviews, almost all of them come from accounts that have only posted 1 review total, which is a huge red flag for fake accounts.
My real experience here was a nightmare.
On July 23, 2026, Dr. Bursich double-booked my appointment and left me completely in the hands of his assistant, Karla, who removed and replaced my implant healing caps and took impressions without direct dentist supervision. The procedure was excruciatingly painful, caused heavy bleeding, and left me in agony.
By July 27, the throbbing pain and swelling were so severe that I had to rush to an emergency periodontist. The specialist found that an unseated healing cap had been left actively pinching my gum tissue alongside a soft-tissue ulceration from the impression mold, requiring him to remove the hardware, treat the tissue, and reseat everything properly.
To make matters worse, when my permanent crowns were placed in August, they were so improperly fitted that food gets trapped underneath every time I eat, causing constant inflammation. When I asked for my lab records, they handed me a slip with the RX Data left completely blank.
When I brought the specialist's medical report and my terrible pain to the office, manager Sarah was incredibly cold, arrogant, RUDE, and dismissive, claiming everything went "smoothly" and refusing to fix or remake the defective crowns.
Dr. Bursich, Karla, and Sarah showed zero empathy or accountability for the damage done to my mouth. They never even offered an apology.
Please save yourself the pain, trauma, and money, stay far away from this practice!!! Trust the negative reviews!!!