Customer service horrible and she said they don't have bags. Who doesn't have bags. This is why…read morepeople shop online.

Despite Google, store has a paper on door with hours posted closing every night at 6 PM. No less…read morethan 6 cars pulled up to go shop. No wonder brick and mortar retail is dying. Although the reason I was going was to return the wrong shoe that was shipped to me despite the packing slip listing the correct shoe. Maybe it's the entire company. Save your money. The entire experience is frustrating.

They have signs up reflecting shoes are BOGO and at the register refuse to honor it. She walked…read moreover to check and removed their sign claiming it was employee mistakes. False advertisement is illegal. Honestly, would have moved on without a review if the employee wasn't rude and had better communication skills. Do better.

From the owner: Rack Room Shoes has been the trusted footwear retailer of choice for more than 95 years by…read moreconsistently offering quality shoes for men, women and children at value prices. With a wide variety of nationally recognized brands and an assortment of exclusive brands in athletic, comfort, dress and casual, every member of the family will find the shoes they love at the value they need.

They have the worst customer service. I bought these shoes one week ago. Wore maybe twice and…read morestarted to feel like they were too big. Brought them in to exchange the sizes and the manager rudely told me they would not allow me to exchange them. Really frustrating when places like Amazon, target, and footlocker are so amazing with their returns. Will not be shopping here any longer.

I walked in no one said anything just looked at me .the manager looked up and I asked her if she…read morecarried kiziks? She looked at me like I had 3 heads made a face and said NO... And the cashier was rude too... that's all she did was mumble a total So all the shoes that I left a mess from trying them on ......your welcome

Because I cannot find the Academy Sports and Outdoors in Celina, TX which just opened I am leaaving…read moremy review here because I will never be back to another Academy Sports+Outdoors store every again. I had one of the worst experiences in this store on Tuesday evening August 25th that I have ever encountered as a shopper. I spent over 500.00 for this store to sit there and try and sell me on there credit card promising 30.00 off plus and additional 20% with not strings attatched. I hesitated and finally decided for nearly 100.00 off I thought it would be worth it. They came back to me only to tell me I would have to wait 14 days to see if I was approved and couldn't sell me what I bought and would have to come back in 14 days. I didn't want to do that. I asked them to just cancel the credit application and let me pay for it with my credit card. They wouldn't allow me to do that either telling me I would have to come in 14 days later to purchase my stuff. The management was too lazy to work with me and devise a way for me to purchase my stuff after spending an hour and a half in their store. Never shop at the Celina, TX store. I wouldn't advise it. That was the most embarrassing situation I have ever been put in. Lowes did the same thing to me except they accepted by credit application in 30 seconds and allowed me to purchase the stuff as credit on their credit card. I could care less if I was approved or not but they could at least been upfront with me about it. They questioned my 350,000 household income, which I make. I own a home in the community, I have great credit, I work a great job, I'm an accredited investor so there should be no questions of my financial background. Even if they had a question they don't have to go around the store and hounding those of us shopping to get in on their specials and those specials are only good for people applying for their stupid credit card. The store manager had no interest in working with me. I told them they could keep their merchandise, I didn't want it to spend a dime in their store to be treated like that. Again, they would not even allow me to pay for the merchandise with a different method because they would have to back all the sales out of the PLS system, the registers they use. It was going to be too much work with them. I hope it;s worth losing a customer over. Probably not but I'll never be back. This was the Celina, TX store. As soon as it is on Yelp I will make another post about Academy.

I bought a bike for my son's birthday online for in-store pick up. It said it would be ready…read morewithin an hour so we went to pick up the bike at this location. Here we met Serenity, who was rude, unhelpful and unempathetic. First I asked if someone can help me to put the bike into my car. She said no because it was not a curbside pick up. I told her I'm a woman with a child, I need help with putting the bike to the car. She said let her ask someone. This would be the very first store who would not help a customer upload a large item! She later reluctantly said someone may help me upload but they are not required. When I showed her my order number on my phone and she said, "Can you read the number to me?" Then she told me because I just placed the order, the bike was not assembled. I asked why the website said it would be ready within an hour. She said she didn't know. So I said to her I would be back tomorrow to pick up the bike. She said our bike won't be ready until Wednesday (today is Friday, so it turned from a "Ready within an hour" to 5 days in store pick up.) Finally I told her to cancel my order as my son and myself were just disappointed from this experience. She said you can do that yourself online. This is the worst customer service representative I have ever met!

I recently visited Willow House Boutique with a friend for a local shopping day. While we were…read moreinitially greeted warmly and enjoyed the selection, the customer service experience took a sharp turn the following day. I had already heard complaints from other friends, but I love my town and I want to shop local. During checkout, we both purchased travel-sized perfumes. That night, my friend opened hers only to find the bottle completely empty. We returned the next day to exchange the defective item, but were met with a snotty and accusatory attitude from the manager. Rather than a simple "I'm sorry about that," she immediately began telling us stories about customers who buy perfume and return it empty a week later--clearly implying we might be doing the same. There is no way that she used all of the perfume in one night and then had the audacity to return it. We can afford a $28 bottle of perfume and hold ourselves to high morals and values. She also claimed that only managers had the "authority" to handle this, as perfumes are typically "final sale." She insinuated that if we did not have the "luck" to have her or another manager there, we would have had to come back when one was there. What?? She also said on numerous occasions...please call us as soon as you realize there is a problem. Listen, it was like 7 or 8:00 PM, I am sure my friend was already unhappy that she paid for an empty bottle, had to go out of her way to return it...she brought it back the next day. I think that is good timing. Plus...you were closed. Ironically, she then admitted that several boxes in the shipment had arrived damaged, which would explain the empty bottle, yet she still chose to treat us with judgment and excuses rather than professional accountability. Why not check all of the merchandise received if there were damaged boxes? That is what I would have done prior to putting them out for sale. She is saying this all while knowing that they are not returnable. She fully inspected the returned empty bottle, but perhaps she should have taken the time to do this prior to putting them out for sale. I've seen responses to other reviews suggesting customers come speak to them personally about issues, but based on this interaction, doing so only invites unwarranted judgment and accusatory behavior. It is a shame, as there are many other fabulous boutiques on the square that value their customers. I cannot speak for my friend, but I will not be returning.

Love! Love! Love! The most charming little boutique, I wish…read moreI could go every day! They have jewelry, gifts, women's clothing and accessories. I do all my shopping here!

All fast fashion. Many dirty and unusable items. There's very little designer but what items are in…read morestock are separated out and near the front. Most are middle of the road type items like Kate spade and Michael by Michael Kors. These middle of the road designer items are marked way up. Silly prices on stuff that should be $6-10 at a thrift store. I walked out without buying a single thing. That's a first. This store wasn't for me. I like to find bargains.

Grace Bridge Resale in Celina offers a welcoming and well-organized shopping experience, with…read morefriendly staff who make you feel comfortable from the moment you walk in. The store is clean, easy to browse, and filled with a wide variety of gently used clothing, home goods, and unique finds. The overall service stands out, creating a positive and uplifting atmosphere that keeps people coming back. What truly sets it apart is the value and pricing. Items are consistently affordable while still maintaining solid quality, making it easy to find great deals without overspending. Whether you're shopping for everyday essentials or hidden treasures, you get more than what you pay for--and the fact that proceeds support the local community makes every purchase even more meaningful.

Every time I go, the service cannot be better. Feels like family and Selection had countless…read morehigh-quality shirts and shorts all valued at and reasonable price If you haven't been, you need to go McKinney staple in downtown

This is a total must-stop if you visit downtown McKinney. It's been here forever and there's a…read morereason. First, when you walk in, there is the coolest gourmet coffee stand. It's pricey, I think around $12 a pound, but it smells soooo good. To the right are scented candles. The clothes here are cute - women's fasions, not girls - and not outlandish. This is probably one of the most affordable shops on the square. If you go straight back, at least at this time of year, they have a Christmas section in the back with Christmasy stuff like ornaments, decorations and a few gift ideas. Right now, they have the "Any B*tch Can" series ... Can cook, etc. Really cute. Something special (and save one for me, I still haven't gotten mine) , they have Christmas tree ornaments with the likeness of the old courthouse on it (from back when it was pretty).

Just stopped in as I was in shopping center and haven't been in for awhile…read more None of the people working inside (behind counter or walking around) said "BOO" from the moment I walked in until I left. Seemed as if I was a ghost in the store they did not see. Someone needs to educate them on good customer service and making customers feel welcome. Clothes are packed so tightly on every rack it's impossible to look at any one thing without taking it off rack all together. Not inclined to visit again.

Very disappointed with my experience here. The staff was rude and unpleasant, and the place had a…read moreterrible smell. The clothes I saw had stains and did not seem to be in good condition. I would not recommend selling your items here. I suggest taking your stuff somewhere else. I'll be nice and give it a 1 star

AmazingGuys help you from the start to finish well-dressed.Heck of a shop got my suit out in 1…read moreday.Tailored phenomenal

Just amazing service. It's always busy but worth taking the time to wait. It's my go to for…read moreanything I need altered. Her took a cheap suit I got on a clearance sale and fitted it to me like it was custom made.