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    Honest Man Reliable

    5.0 (1 review)
    Open Open 24 hours

    Services - Honest Man Reliable

    Plumbing inspection

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    11 years ago

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    Advanced Plumbing & Drain Cleaning - Clearing a drain

    Advanced Plumbing & Drain Cleaning

    (8 reviews)

    Frank was absolutely outstanding. From the moment he arrived, he was friendly, professional,…read moreknowledgeable, and genuinely cared about solving the problem--not just getting the job done. I was dealing with a recurring main drain clog that kept being triggered by an issue involving the City of Paterson. I had tried multiple times to get the city to address it, but my concerns were repeatedly dismissed. Frank took the time to assess the situation, advocate on my behalf, and get the city to finally take action. Because of his persistence and expertise, the issue was resolved--not only for my home, but for everyone on the block. He was truly the catalyst that made the city step in and fix the underlying problem. I jokingly call Frank my "plumber attorney" because that's exactly how he treated my situation. He fought for me, stood up to the City of Paterson, and made sure the issue was addressed properly. It's rare to find someone who combines technical skill with that level of dedication and customer care. If you're looking for a plumber who is knowledgeable, honest, and willing to go above and beyond for his customers, I can't recommend Frank highly enough. Thank you, Frank, for everything you did! Top things off I was very satisfied for the pricing, especially for how much they went up and beyond.

    Great company so honest. I had two plumbers in before them for a clogged drain First plumber…read moresaid he snaked the line and I needed a new toilet (the toilet is 6 years old - super flush). Next A. J. Perri comes out because drain is clogged. That person said probably a bird or animal clogged the vent on the roof. He left - never even tried to clear the drain. He said maybe a new toilet. He left. Called Advanced, John Lyman came out. Looked over the drains (sink and shower) no others were backed up. He cleared the clog and we were good. He told me it is guaranteed for 30 days and don't hesitate to call us if it clogs again. Amen to an honest company. Summary - don't use A. J. Perri - use Advanced - a family-owned business that cares about its reputation and work - It does not try to sell you anything you don't need.

    Rescue Plumbing & HVAC - Call now for an AC repair and replacement!

    Rescue Plumbing & HVAC

    (6 reviews)

    We needed our water heater replaced, which we were told would be done within 2 hours. 7 hours…read morelater, three cop cars were at our house to take a report on a serious assault that occurred in our hallway between two of their employees. An actual blow torch and a pipe wrench were involved. It took 2 weeks and 6 visits for them to actually replace the water heater - during which time they also broke our entire home's heating system by destroying its pump. They offered to take 5% off of their initial quote for the trouble and told us we were robbing a man of money he needed for medicine if we asked for anything less. Longer version of events below: On a late night in early November, around 11pm, we discovered our water heater leaking. Being so late, very few plumbing services were available. Rescue Plumbing was the first to respond and sent someone fairly quickly. The plumber seemed unfamiliar with our water heater setup, which made us uneasy, but he stopped the leak and made arrangements to return the next day to replace the broken heater. The cost of the new heater was fairly high, so we enquired if there were any more cost effective alternatives and were emphatically told there were not. Several hours later, the plumber from the night before arrived, accompanied by a helper, and told us they would be done replacing our water heater in 2 hours. Finally, 7 hours after they began, the plumber came out and told us the water heater had been replaced and to come look. Unfortunately, we had to point out that several pipes were already leaking and the overflow valve was now dripping onto the floor and not into the drain. Our pipes had also been completely replaced without consulting us. We were informed this would be an extra cost. The plumber said he would get his helper and fix the issues. 10 minutes later, we heard two enormous bangs in the hallway where the water heater was located, followed by two men screaming. Opening the door to the hallway, we found the helper pinning our plumber to the ground by his neck, slamming his head into the concrete, and punching him in the face repeatedly as hard as he could. The plumber was yelling, "I have fire! I have a blowtorch!" Despite us yelling at the helper to stop, he continued until we said we were calling the police. After making sure the helper had left our property while he held a pipe wrench, the plumber then asked that we NOT call the police, because, "I know how to take care of him." He refused to give us the helper's name. Obviously, the police were called. Despite us insisting the plumber go home to rest after the police had left, he refused, and continued to work on the water heater. Not only was the water heater not working properly by the time he left, he had also improperly turned on our home's radiant heat pump, which is dependent on the water heater, breaking the pump beyond repair. I contacted the company the next day and was put in touch with a supervisor named Yousef. We told Yousef we felt awful for what happened to the plumber and hoped the helper had been fired, but we would prefer a different plumber from their company to finish the repairs. After the call, I began receiving text messages from the original plumber begging to come back to fix his mistakes, hinting he would be fired if we did not let him return. We did not want him fired and said he could come back to repair his mistakes. Long story short - he could not do the repairs and everything remained broken. For a week and a half after this, we were constantly in contact with Rescue Plumbing, attempting to not be aggressive or unreasonable, even as they repeatedly failed to fix what they had broken. Eventually, they sent a new plumber who not only pointed out how many things had been done wrong, but also that the original plumber hadn't even installed the most effective replacement water heater. We were assured we would be receiving a significant discount. After Rescue Plumbing brought in a third party company to double check that the repairs had finally been done correctly, Yousef let me know they would be offering me only a 5% discount on their original quote. I regretfully asked to speak to someone higher up, only to be told all higher ups were conveniently on vacation for several weeks. I was then told that the original plumber had ongoing medical issues unrelated to the assault, that any additional money taken off my quote would be garnished from his wages, and that I would be taking away money from his medical treatments. When I pressed Yousef on the issue, he said he would have to fire the first plumber to offset any further discounts. I then called the second plumber who had fixed the first plumber's mistakes. Plumber 2 called Yousef several unprofessional names and asked for me to now negotiate with him. We came to a lower sum, albeit still higher than was fair, simply because I was exhausted. The next day, they sent us a quote for $16K to install a better water heater

    I hired Rescue to replace a shower faucet. Spent $1,200. It took Mike the entire day, and then it…read morepulled away from the tile by about one inch. Now water is getting into the wall. I have called them 5 times, and each time they either promise to get back to me, that they will stop by, or there's a "bigger project" they're working. Do NOT hire these people.

    Honest Man Reliable - hvac - Updated July 2026

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