Susan Garduno: We have been with Hone Propane for about 14 years. About a month ago I ordered propane, a small 100 gallon delivery. About a week later it was delivered. I went to the cabin a day or two later to find our 300 foot dirt lane was totally ruined, ruts up to 18 inches deep, a large tree had been damaged, and the lane was almost impassable. I called Brandon to see what had happened. He said the truck got stuck in the mud and they had to pay a tow truck $1200 to haul it out. No one called to tell me about the damage to our property. Their explanation was that we ordered the propane so they delivered it. They are unwilling to pay to get our lane properly graded and repaired. They claim it was my fault because I ordered propane. The driver could have walked his long hose down our lane to the tank. He chose to drive in the mud. It was dry when I ordered the propane. Chris also suggested that it was the tow truck's fault for all the damage. Really??? The tow truck wouldn't have been there if the propane driver had been smart enough not to drive in the mud. We are definitely changing propane companies as soon as possible. We have felt like we have had good service in the past but this event was totally inexcusable. They would not accept any responsibility for the damage to our property. It will take big equipment to repair our lane. Very unethical. I would not use this company again. read more
