I have found it nearly impossible to make any payment by phone. The phone number listed on this sight has an automated message about its full mail box. Finding a phone number on the bill they sent me is nearly impossible. I have been wanting to get this bill paid right away, but when I tried the website, the email it promised to send me never ever appeared in my inbox after multiple attempts over two days. So, I need to talk to a human--something that Honda Financial Services apparently cant' facilitate. Can you say "BS!" That's what I'm saying. read more

I am extremely disappointed with the customer service I received from Honda Financial Services today. I spent approximately 50 minutes on the phone with a specialist named Tang B., and after all that time, my issue was still not resolved. When it became clear that she was unable to assist me, I repeatedly requested to speak with a supervisor or team lead. She would not transfer me. Instead, I was told that I would have to wait up to two business days for someone to call me back, and that the person returning my call might be a team lead or supervisor. That is simply unacceptable. Honda dealerships are expected to meet extremely high standards when representing the Honda brand. Why shouldn't customers expect that same level of accountability and service from Honda Financial Services? If a representative cannot resolve a customer's issue after nearly an hour on the phone, there should be a clear and immediate escalation process. A customer should not have to wait another two days just for the possibility of speaking with someone who has the authority to help. Honda Financial Services, this customer service experience does not reflect the level of service I expect from the Honda name. I would appreciate having someone in a supervisory or management position contact me and actually address my issue. read more

I do not recommend anyone ever finance a car through these people. I paid over 30k for a car I have had for five years. I ran into some difficulty after a layoff. I finally got another comparable full time job and a week into the job Honda took my car, that I was using to get to work so I could pay them. I had regular communication with them and let them know I would be making a payment when I got paid, which was in a few days. They still took my car. Heartless, evil, and life destroying company who does not care what they do to people. I had the car for 5 years and they still did this to me. read more

If there was a 0 option star they would have it... Made my payment and see it coming out of my account but have been getting phone calls for the last 4 days saying the payment has not been made. I have called several times and they have said a supervisor will get back to me in 48 hours, that was 50 hours ago! they literally lost over $1000 of my money and saying I need to make a payment. This company has a 1.5 star rating on here. They are disorganized and must hire 5th graders for their accounts receivable department... How do you lose $1000??? If you are trying to purchase or lease, go to Toyota. Never had issues there. read more

They bully you into purchasing the extended warranty then when you go back the NEXT day to fill in the paperwork and put down your $20,000 deposit you tell them you have decided NOT to do the extended warranty and he said "Well the paperwork has been turned in" disrepecting the fact that I literally told him I COULD NOT AFFORD THE PAYMENT WITH THE EXTENDED WARRANTY. It added to my payment when should have been $450 now it's $700. I have purchased 6 honda's from this dealership, no more I'll buy a toyota next! read more

Dishonest, accusatory, ruthless, disrespectful, and ignoring would be 5 words I would describe Honda Financial services as. I have been a loyal Honda customer for over 10 years now, having made many references to friends and family along the way, and never missing a single payment. When I leased a new Honda, I assumed my existing automatic payments would continue since my monthly amount remained the same after a large down payment. During the whole process of leasing, I was told my automatic payments would continue. Little did I know, they were not. I didn't realize it until suddenly, my perfect credit was destroyed. Look, I mean it was annihilated, okay. Much to my surprise, I was delinquent on my Honda payment. I had no idea how this could be, as I received no notifications. Immediately I settled the balance, and then called Honda Financial service, where I was spoken to like an fool and accused of lying. It turns out the folks at HFS had been sending the notifications that my payments were not going through because they had the wrong information on file, to no fault of my own, but were ruthless in basically telling me I was screwed anyway. No humanity shown. If the dealership had reminded me to renew my autopay when I leased (Like they are supposed to) or entered phone number correctly, I wouldn't have missed payments. Like I said, had perfect credit. Instead, HFS was ruthless and unforgiving - pure corporate greed. My relatives and I will switch to another automotive company with better customer service at the earliest opportunity. I would never in good conscience recommend anybody to use Honda Financial Services for any reason. There is no dedication to protocol or accurate information, and in the event somebody else does their job wrong, you will pay severely for it. Avoid at all costs. read more

Unbelievable... Turned in my lease and a month later received a letter saying they would not release the title (not my problem) unless I completed an odometer disclosure statement (which I completed at the dealer). Not to mention the form requires you to input the current mileage (of the vehicle I have not had for a month). Trying to make them understand this was mind boggling. Would NOT recommend. Never again... read more

Disorganized Company, Wish I Never Leased From Them There have been over 40 phone calls with Honda, explaining the situation with rep after rep, only to hear 'that's above me and someone will reach out to you'. No one reaches out. When the month-to-month lease was renewed back in December 2022, your Honda Finance representative explicitly stated that once I no longer wanted the car anymore, all I needed to do was drop it off at any Southern California dealership. That very question was clearly asked and answered. The Signal Hill dealership refused to fix the car's condenser after the problem was diagnosed in Downey, arguing that Signal Hill would charge me for its own diagnosis. I decided to return the car there, at Honda Signal Hill, per the only information ever provided to me via Honda Finance. The owner said he would not accept the car and would thus file it as abandoned if I do not pick it up. I placed several calls to Honda Finance to ask why he was refusing to accept the car. Your representatives were telling me instructions as to what to tell the owner so he would take it. My response to your reps was, "YOU tell him!" Their response was basically 'that's above me and someone will reach out'. No one reached out. I finally got someone to at least try to assist. From there, your Finance Department wrote a letter to Honda Signal Hill, asking the owner to accept the vehicle. The owner again said no. I told the owner he is unfriendly and incompetent...but I was only half way right. While he indeed is unfriendly, the title of incompetence goes to Honda Finance. It took 13 phone calls before any Honda Finance representative said, for the first time ever, that the Signal Hill location was not a location which accepts corporate cars. This would explain why the Signal Hill owner was so baffled when Honda Finance wrote the letter asking him to take it. Honda Finance didn't even know its own protocol. It turned out that it is Honda Cerritos which takes corporate returns, a dealership which is only a 15-minute drive away. I would have happily returned it there on 17 June if Honda had instructed me to, as it is even closer to my home. It makes absolutely no difference to me as long as I am informed properly. It took 1.5 months to even figure out what the problem was. Back in August, I sat down with the Signal Hill General Manager John Pill. He flat out told Honda Finance you guys are doing this all wrong and that you have been giving me the "runaround" for quite some time. From this very lengthy call, this was the first time EVER that a third party called "True 360" was mentioned in any conversation. It turns out that True 360 would need to come to a location of my choosing for an inspection. 3 months after dropping off the car at a dealership Honda Finance approved, I was finally told, for the first time ever, that all we needed to do was have True 360 come to Honda Signal Hill. Keep in mind John Pill also called Honda Finance several times, asking for instructions. He got the same confusion I got. True 360 went to Signal Hill Honda in September I believe. So you think once True 360 finished, you guys would relocate the car and we are all done. Right? No. The car sat in the Signal Hill lot for months before the dealership arranged for it to be towed over to Cerritos (I do not know which dealership paid for it). Once it got to Cerritos, I was told I was months overdue, with an outstanding bill. Pretty much, Honda is by far the worst company I have ever dealt with in my life. read more

We have been a Honda regular customers for years. Currently, we have two 2024 models. However, I had overlooked a payment for the month. I received a recording telling us to call HFS. We called and talked to a rep. that we missed a payment. We told the rep. that we get the email reminder statements but Honda failed to provide the due date on the statement. We told the rep. that they need to changed their email reminder with the due date added onto the statement. We were told that it is our responsible to keep up with the due date. We find that usual because other billing email statement from other companies have the due date reminder on theirs. Yes, we paid the bill up to current, but we continue to receive a recording to call HFS for last five times as of today. The reps. on the last two calls refused to let me talk to a manager to get this annoying calls fixed. IT can fix the problem. Their excuses is that their either busy or some bs or we will take your number and have them call you in two days. What a coward way of handling customer services. Are the managers lazy or plain stupid to pick up the phone? What a bs call center! We are paying guys salaries and this is what we get for bad customer services. If I was upper management, I would fired all you guys for mistreating the customers. read more

The short version is that Honda has zero customer loyalty, long wait times, and is generally unresponsive when you do get through to them. My family has been buying Honda cars for over 30 years, and we have either used Honda's financing or the financing the Honda dealership preferred in most cases. The current wait time can be around an hour. For one call, it disconnected when someone answered. One representative stated a policy as if it was a law. I had to research it to find the truth. After a few calls, the representative finally told me that I needed to ask my question in a letter. I did write a letter. The response I received indicated that no one had actually read my questions. It wasn't signed. It looked like a form letter. So, what do we do? Honda requires a letter so I can't call. Honda doesn't read the letter, so why write another one? I am pretty much writing this review to rant because I am about to mail another letter to ask the same question for the third time. Plus, the representative offered forbearance, which I did NOT ask for or need. Fortunately, I turned it down. I later learned from a loan agent that it could have hurt my ability to get a loan. So, Honda Financial offered me an option that could have caused financial hardship. My experience indicates that human representatives read from a script and the mail is not really read. We were loyal customers, but we are not anymore. read more

I purchased a new 2019 Acura MDX that is a LEMMON! I have called Honda Financial Services several times in the past 90 days. Only once did the automated system respond so I could obtain some information. Today I called at 1:00 PM EST and they say they are currently closed and call back during business hours: 9-5 pm. Hello, its midday on a Monday and your closed? Honda is the poorest customer service company I have ever had to work with. After spending over 50 k on a new car they have totally turned their back on me. Disgusting! read more

Not that I am all that thrilled about a finance company, but as they go, it is pretty hard to fault them on anything. I have done two vehicles with them without trouble. I don't see how one could complain about a company like this unless one defaults or something. Many dealers are using no-haggle system, like Classic Honda in Orlando. They all went to train in Minnesota how to do it. Very refreshing experience when my wife bought her Fit. We also got a free tv with the deal. If you are at a dealer, tell them what rate you are willing to pay. Recently, they started with me (not at a Honda dealer) at 6% and they ended up at 2.86%. Dealers get residuals on some loans they originate, so they will try to keep it high as possible. Car dealers have thin margins, so that money is important to them to operate. They have very little wiggle room on MSRP, contrary to what most of us think. The big difference is new no-haggle style, vs. old-fashioned confuse the issue, up-sell and keep you in the dealership for hours. This can be any brand of vehicle. It varies by dealer style. They do that so that once you have invested that much time, your walk-away power diminishes psychologically. Always, always keep your walk-away power. If, after talking with a salesman, if he goes to get his "manager' you know you are in the old style. You can still get a deal, but be firm on what you can pay, and what rate you are willing to pay. Be realistic in view of your credit score. Even at 700 score, you are not going to get no-interest financing. read more

It's 2:20 PM on a Monday (July 11, 2020 to be exact). Called a few times in the past hour only to hear "We're sorry, our office is currently closed"... then a thank you and a hangup, on a Monday afternoon!! Not even an answering machine to frustrate me even more. Just want some verbal information about a lease. read more

Long time customer, since 2007, completely screwed in last business dealing. Honda has lost my business going forward. They do not value their customers. They do not practice good business practices. read more

I been waiting 7 months for my car title since I paid off my car in September 2023. I dealt with Honda for over 20 plus years this has been THE WORSE EXPERIENCE trying to get my car title since I paid off my car??????? Why would the title go Denville, NJ Acura Dealership instead of me for the document to be sent back by regular not certified or registered mail???? then being lost in the mail. I have at least 60 times to get my title so many excuse. I would advise anyone not to buy from them or deal with Honda look at all the complaints. I am getting in contact with the news station to AIR my story, and put a complaint on BBB about them. People I suggest going forward call the TV to put them out there all blat maybe they will step up to be held accountable for their lack of accountability for the consumer and their customer treat like they come FIRST!!!!! RESOLVING their issues immediately and offer some compensate not to give back to purchase a car but their lack of empathy and support for their customers!!!! CYnthia C Somerset, NJ read more

Horrible customer experience. Long wait times. Took me calling 3 times just to get my title faxed for car registration

Honda financial is by far the WORST financial company out there. If you can finance through your bank or credit union, by all means do that! Their customer service ranks at the very bottom of customer service. This comes from a military family that got the run around when their son was deployed and no one at Honda financial could get their ducks in a row to reduce his loan and defer a payment due to their negligence and mis-communication. We will be looking into refinance options as soon as he returns to the states. read more

Paying online is a breeze either through bank account or Honda account. However, twice I've tried to send an actual check in the mail for large amounts, this last time to make a payoff, and it took more than ONE MONTH to go through their accounting. Don't want to pay for stop check, don't want to make double payment by going online. Just want quicker service with paper checks please! read more

Terrible web site. I made a car payment for May and the payment does not appear in any documents it all. Its like someone pocketed the money. read more

Horrible website. Just awful. You'll spend hours going around in circles. You want to give them money and you can't. Eventually you give up and make a phone call. Awful. The good news is that the service people are super nice. read more

Worst car financial company. They mishandled my title (mailed to my old address with out any prior communications). over 20min wait to get a hold of their customer service. DOn't use their financial service. read more

Only one because you cannot go lower... They incorrectly posted a 9000.00 payment to the wrong account and refuse to acknowledge or reverse it. All of the documentation they requested I sent them. No One know anything and you have to repeat the situation every time you call. This has been going on for three weeks now and nothing has been resolved. They claim they never received the check, yet I sent them a copy with their stamp on the back and showed it cleared their account. They say sorry we don't know where the money is, it is not in your account. CLEARLY !!!!! read more

I have been unhappy with every interaction I've had with HFS. First, when my house burned down and I missed a payment because I didn't have a mailbox anymore and had not been able to find a place to live, they charged me a late fee. Just now, I called them to make a new address change, and their phone menu did not provide a selection for making such a change, nor do they "invite" you to talk with a representative. You have to yell "Representative!" into the phone. Terrible service approach. When they switch me to a representative they said that my wait time would be 16 minutes and 2 seconds! THIS IS HONDA!!!! They can't afford to hire more customer service reps?!!!!! Unacceptable! read more

This company will cheat you out of your hard earned money any way they can. First, they charge you personal propery taxes in certain states like Missouri. A leased car is NOT personal property and you should not pay personal property on a leased car. But with Honda Financial Services, you do. Also, Honda Financial Services will hit you with a very LARGE bill at the end of the lease that they call a "Turn-In Fee." Yes, you pay them lots of money to return your car after the lease is up! read more

I paid off my car and have not received my title. I called and waited 25 minutes to speak with someone to find out what happened. They mailed it out on June 28th, and it is now July 18th, and I still have not gotten it. Why was this important document sent through USPS and not Fed Ex or UPS? If I was offered either of those options, I would have paid the 6 or 7 dollars for a safer, more guaranteed method of delivery. Now, I have to pay $60 to DMV to get a duplicate title. Being a single parent makes this a hard pill to swallow. I did nothing wrong, yet I have to pay the price for other peoples' stupidity , carelessness, and ignorance. I will continue to post negative reviews on all social media sites until I feel justice has been served. I have read other complaints about this same issue. I wish I did my research before financing with them. Others have filed complaints with the attorney general, and it looks as though I will be doing the same thing. read more

Sometimes they have the best rates and the website has always been easy to use and no issue getting the titles promptly sent when cars were paid off. Have used this for 3 of my vehicles with one active (last payment Dec 2018). I am sure they are not good with you getting 60 days in the rears. I have never been late so no experience there. But the key is to be responsible and to be effective in your communication. Try to build an emergency / rainy day fund and not to live check to check. Countless people make excuses and I get that it is tough out there. But making excuses doesn't solve anything. Rise above and be a better you. Anyway given the ease of site use and the attractive rates I have received over the years the star rating is pretty skewed to a few people who didn't meet their end of the bargain. read more

This was my first experience with dealer financing, as I always used bank or credit union financing. I qualified for .09 % interest, which could not be beat elsewhere. I had no trouble with either initial paperwork or subsequent activity. I set up ""bill pay" through my Wells Fargo account, and every bill was paid on time without issue. I check my online account with HFS every month, to be sure the payment was credited and have had no issues with Honda Financial Services. I will definitely use them again for my next vehicle financing. read more

what a freacking disappointment I schedule my pay off date for next month 2/10/21 and they deducted the money today 12/21/21 WORST financial company ever!! well thanks now my Christmas money is GONE!! I can give a negative start I would read more

I have had nothing but trouble for four months trying to get payments credited to my account. The first and second payment were made at the dealer before the lease booklet came, and Honda Finance denied receiving the second payment from the dealer. It took a month to sort out, during which time I had to make an extra payment, so that they do not post it to my credit. Eventually, it got resolved after many phone calls. The fourth payment was set up as automatic payment, and I received confirmation of successful setup and verification of accounts 17 days before the payment was to be withdrawn. I was shocked to get a call 15 days after the payment due date demanding payment. They told me that they require 23 days from setup to actual withdrawal of payment. There was no mention of 23 days, or any days in the confirmation paperwork. I asked to talk to the manager, but the rep resisted. She was extremely rude. She refused to accept ownership of the way her company operates, and kept asking do I want to pay or not. I asked her to at least remove the late fee, and she agreed, but it is still posted on the account. Disastrous company and disastrous customer service. read more

They repossessed my car NOT for lack of paper but because I didn't MAIL them the signed papers. I do not go to the post office... Who goes to the post office. Its 2014, everything is done online nowadays. It was very frustrating to come back from a business trip and do not see my car on the garage knowing that I was current with my payment... The car was taken to the worst repossession company ever... Took me more than 10 phone calls to get my car back. Besides that they had horrible working hours!!.. I ended up having to rent a car to be able to move around! As if it was not enough... AFTER I returned my car I thought my headache with Honda was over... NOT REALLY!!.. 1) They are charging me for a Repossession fee I have already paid for in April and they want me to give them an itemized receipt because my Credit Card statement I faxed them (Yep! Had to learn how to send a fax.. They are definitely not prepared for the Millennials!!..) is not good enough!.. SO instead of confirming the payment themselves I have to call the repossession company THEY CHOSE to prove something I have done many months ago. 2) Secondly... AFTER returning the car I received a PARKING TICKET! Thats right!.. I returned the car in the morning and on that evening, around 11:30pm, someone from the dealership used the car and parked in a prohibited spot and I received the ticket!!.. Honda is definitely the WORST SERVICE I have ever dealt with in my entire life!!! (NOT EXAGGERATING) If you want HEADACHES go ahead and do business with them... read more

Hello everyone - Some comments - people seem surprised that they repo your car when you fall behind in your payments, that's the way the world works. If you lose your job, you need to find a way to continue those payments because the banks do get cranky when they don't get their money but so does any creditor out there. There are options besides keeping the car - you could sell it and pay off the loan, or, God forbid - call Honda and explain your circumstances and try to make payment arrangements. Chris N, in your situation it sounds like the dealer messed up and didn't send your payments, I think you are mad at the wrong people. I just purchased a new Civic and so far have had a very good experience with HFSC. I am working with the division in Torrance, CA. My dealer handled everything and I qualified for 0.9% financing. I received all of my paperwork well in advance of my due date, and I have already scheduled my first payment, my goal is early payoff. They offer several options: Automatic withdrawal, on line, over the phone or via the postal service. You want to pay a few days in advance to avoid late fees and allow them time to process your payment. If you see that your payment has not posted to your account you need to get on the phone then and straighten it out, don't wait until they are ready to come and take the car. Also, making a partial payment if that is all you can afford is better than making no payment at all. Take some responsibility for yourselves and stop getting mad at Honda because they expect you to pay for the car. read more

the worst customer service wait times of any comPany - type as i hold for over an hour - to follow up on an issue mailing me a title - which i sat on hold for last time about an hour.. never again! read more

in August 2018 I purchased and leased ( for the first time ever and never again) a 2018 Honda Accord Sport form Coral Springs Honda and realized a month later that leasing a car is tool used by the Dealership and finance company to continually screw the middle and poor class population. The Finance and Insurance salesman at the dealership stated at the time of purchase that the lease provided " GAP INSURANCE" that would cover the difference between what the Individual insurance company would pay for the value of the car and any outstanding loan balance at the time, if there was a total loss of the vehicle and that was of no cost to me. As a result I was induced to purchase an extended service and tire plan at the cost of $1200.00. In May 2019 the car was stolen from the parking lot in from of my rental apartment and never recovered. After eight (8) weeks of nightmares with the Insurance company and Honda financial services I received a final statement showing that I will have to pay and additional $800.00 to pay off the loan with them. Instead of filing a claim with their ''GAP INSURANCE COMPANY" for the difference they used the refund from the cancelled service and tire extended warranty and billing me for the difference. BE AWARE OF HONDA FINANCIAL SERVICES, BE IT LEASING OR FINANCING." IT IS NOT WHAT IT SAY IT IS " read more

I wish to be compensated for the wait time from my full car lease pay-off to the receipt of a corrected clear title. On 4/23/21 a pay-off on my behalf for the amount of around $14k was wired to Honda Financial Services my my North Am. Title Co re: Lease # 00000417299115000 prior to the 5/19 payoff due date. A Bill of Sale dated 4/29 was mailed to me along with an incorrect Certificate of Title with a handwritten misspelling of my name by Kenny Lang of Honda Lease Trust. Once received on 5/13, I called their # (800)708-6555, Ext 5 to report the error. It was acknowledged by Timothy that this was their company's error and would need to reissue the corrected title. On 5/28 for an update, spoke to Ashley who abruptly hung -up on me after saying that it may take another 30+ days since the issue was sent to a dept. on 5/18 to decide to forward the request for a corrected duplicate title to the state. June 1, I spoke with Amanda who refused to allow me to speak with a supervisor because she said that they were all "too busy" and I would be contacted within 24 - 48 hours. June 2 (9:35 am) - Supervisor Adrian Diaz left a voice mail message the same "sorry about our error... no compensation" for not being able transfer my title or sell my car...). (9:40) am - I called back to go on record, waited over 18 min. request compensation for the delay of clear title... call dropped. (9:57 am), called again and call dropped again! (9:58 am) called back and left my # for on recording since the wait was 20 min. (10:20 am) There was a call back from their #, but my phone only rang twice. I called to request a call back. (11 am) Adrian Diaz called to say that there would be no compensation for their transaction error, but I was welcome to take legal action with their contact: CT Corp; 1999 Bryan St. #900; Dallas, TX 75201. I filed a complaint with the Texas BBB. Honda Finance Svs, Lease Trust has all of my money, and due to their admitted error, I have no clear title! read more

Honda Financial Services has reached a new LOW in sleezy collection tactics, so listen up everyone! Stay away from Honda Financial Svcs!!!!! Everything I read in the prior review happened to a family member of mine, too - almost duplicate. I called them myself and got a taste of their tactics. It was unbelievable that a financial service, representing a good car company, could have stooped so low. One of my favorite lines used by Robin in the Recovery Dept was, "We told them they had 5 minutes to make the payment by Western Union or MoneyGram or the car would be repossessed." I was dumbfounded and asked her to repeat that. She did. Now how could any human being grab a coat and car keys and even get in their car in 5 minutes? Much less find a place to send a moneygram? So they make it IMPOSSIBLE for you to make your payment, then repo the vehicle when it's almost paid off... My daughter called to discuss payment with Honda Financial Svcs one day and the person she spoke with immediately went on a "personal" attack with comments that were extremely hurtful and unwarranted; "What kind of person are you that you don't make your payment?" My daughter's answer was simple, "Unemployed." But a new job was on the horizon and she had hoped to make arrangements to get caught up. We made an arrangement with this company to pay any and all back payments on the following FRIDAY. Honda agreed on the telephone. But they sent a repo man to collect the car on THURSDAY, one day before the payments were to be brought current!!!! And of course, the only way we could get the car out of repo was by paying the past due, the current, and all future payments (6) in one lump sum. I do believe these practices are unlawful. (Oh, and they claimed they had NO record of the agreement or even the conversation. This is a tactic they use regularly - no record of your conversations to work matters out. Be forewarned!) I could go on and on about this company and it's underhanded dealings. But be very clear about one thing; if you choose to use this company, you will lose! We did a little research into the value of the Honda they repossessed from our family... There were only 6 payments left on the car, so thousands in principal and interest had already been paid to Honda Financial Svcs. By repossessing the car and selling it at auction, with a Kelly Blue Book value of around $12-$14,000, they would stand to almost double the revenue received for one little CRV. YOU HAVE BEEN WARNED! Don't do business with Honda Financial Services in Alpharetta, GA. Spread the word!! read more

Totally agree, they are the worst, I owned a Honda 2007 and wanted to trade it in for a bigger car.. I got Pre-Approved on line but when I went to the dealer they denied my loan. I make $144,000.00/ year, but just short closed on my home The think that I did not understand is I put down 11,500. I guess they didn't like my Name AZZEDDINE read more

I had a wonderful experience with honda until I had to deal with honda financial services. They charged me over $700 for a 2 inch crack (which I have never seen) on my bumper after handing in my lease regardless of my $1500 wear and tear allowance. Apparently, anything over $500 is considered excessive and they won't cover it. I have never been late for a payment, I am a good honda customer and yet I still got screwed. I tried speaking to a supervisor at Honda financial services and all I got was a smart-ass who did not care and offered me settlements. I love my honda but I will never get another one just because of Honda financial services. read more

I would not use Honda finance again to finance a vehicle. I thought I had one more payment left, but due to a few late payments they don't tell you there is simple interest accruing on top of your payment and interest given to you when you first get your car. I do have one more payment left plus about $3000 of interest even though I paid the late fees. The customer service Rep I spoke to name Tammy/Tamie (spelling?) hung up on me. I asked for a supervisor but she hung up. I called again she pretended it wasn't her. Left a message for the supervisor and have yet to hear back from him. At this point, it is crazy. So don't finance your car thru them because they will steal from you and tack on more interest at the end. read more

YFirst off stay as far away from Honda Financial Services as possible. While everyone generally needs to finance a vehicle, I strongly recommend that you go elsewhere to find your loan. This company is a consumer nightmare. They up front load fees to your account when you obtain it. For the responsible person, this can be very costly. Next, the organization is not consumer friendly open 9-5 M-F. Hard to call if you work and want to be responsible. Read the reviews and I agree. I've sent in payments and they do not post promptly. At present I am trying to pay off a vehicle so that I can sell it with the title. 15 days ago, final payment was sent- at this time still not posted;any other type of payment costs. I finally today put a stop payment on the check, and am sending another check with certified mail. I lost out on the sale of the vehicle waiting for their lack of responsibility. I the consumer am being held accountable for their lack of responsibility. Any organization that does not have a good collection box/payment posting service is remiss and loosing. Perhaps the CFO of HFS needs to know about this. They probably would go ballistic. And to call their customer (non) service; all they do is parrot your questions, provide no resolution, ask a million questions to ensure they have your address (looking for you to default), are patronizing and non helpful. The blame is always deflected elsewhere. Have these conversations been horrid- absolutely. They do not want to resolve the challenge, don't tell the whole story to resolve the issue correctly, but expect you to understand their system- and when you don't the blame returns to the consumer. I was to get a call back within 24 hours, did not happen. called at 4:55 and promptly disconnnected at 5pm in the middle of a sentence. At this time there is still no resolution. AND THEY DON'T CARE about you, they only care about themselves. Oh, and one of the representatives told me I had ADHD over the phone- how does a company place a medical label? I only had questions to understand what HFS does. Companies survive or don't survive based upon consumer choices- choose not to finance with this organization and your actions will be noticed and will speak for you. The US is a capitalist consumer nation- use your buying power to say NO to HFS. our review helps others learn about great local businesses. Please don't review this business if you received a freebie for writing this review, or if you're connected in any way to the owner or employees. read more

I understand that a financial institution is not something that we can go, "Yippeeee! Yay!! I love turning my money over to them...." The reality is if you contract to buy a car using a loan then you have to pay it off. My application and approval was within minutes of applying, and I had a great experience buying a new van for wifey. In fact, if I ever sold it without first replacing it I would be scared to sleep next to her if a pillow was within her grasp. The finance experience was great despite having to actually spend money which physically pains me! Now, regarding repossession.... if you lose your job the FIRST thing you do is call all your creditors and explain your situation. Generally, if you are square with them they will restructure your payment or let you miss a couple payments. DO NOT wait for a creditor to contact you if you know you are delinquent. The reality is that financial institutions do not want to deal with repossession or foreclosure. Also, the people dealing with collections were born without a heart. They were probably cloned from stem cells, never see the light of day, and coffee is their blood. They are exceptionally grumpy because of the lack of vitamin D, they have not slept in decade, and their replacement is being spawned in the broom closet as they talk to you. I say this facetiously so we understand that the first contact with them is not going to be positive. They have heard every excuse in the book, and they're NOT buying your excuse EVEN if it is the TRUTH. Point: Call them first and explain so you meet the person at the front desk who is a true human and not cloned expendable bitter humanoid running on coffee. Regarding the financial crises.... it is a nice out to blame ONLY corporate greed. The big banks certainly did their part, but so did many people. There were a lot of people who were refinancing and borrowing to overextend themselves beyond the the BFG in Giant land! (Remember we bought the mini van....kids.... family...). One big lesson to learn from that time: DON'T BLINDLY TRUST LOAN OFFICERS!!!! That is not to say that they are all bad. I mean honestly just because 99% give the 1% a bad name is no reason to doubt their integrity. :-D (Joking.... reread that if you didn't catch it....) When signing a loan take the time to crunch the numbers. Take the time to think about the implications of signing on the dotted line. YOU are on the hook for the money.... loan officers/banks/creditor organizations only have to close the deal on selling a loan. read more