Love this bank! Most friendly and helpful staff. Best bank ever. Doesn't look open from road view,…read morebut lively staff inside makes up for it.

My entire 10+ years banking with self help has been nothing but a hassle and not very helpful when…read moreit comes to anything. After being with them and given several opportunities to fix issues where I have had money taken out my account without consent forced to pay fees for things that I have not purchased , never received a refund once. and now after having my account closed from fraud I had to paid for it to be reopened and all of my account information was lost upon reopening the account after being told nothing would change. I will be closing my account after 12 years because self help cannot provide any help to it long standing customers or solutions.

I opened CDs and saving accounts for my grandchildren. It was a challenging process for me because…read moreI had various types of accounts to open and close. Neph helped me, He was patient and explained everything clearer to me. I laugh, at one point I questioned his math and insisted I was right. I was wrong. He was gracious and patiently explained it to me. He was everything a great bank employee needs to be. I am very thankful he works at South French Broad Self Help Credit Union, Thank you Neph.

OK, so somebody in corporate (HEY BOFA CORPORATE, I'M TALKIN' TO YOU...) needs to recognize Nick…read moreYianopolous. He and the staff at this location helped me solve a time-sensitive problem with nary a blink of an eye. Easy Breezy. While my request could have taken up to 5 days to process--which would have nicely tanked my deadline--Nick took it upon himself to do it while I waited. THAT my friends, is customer service, a rarity far too scarce in these days of "Derp, not my problem". Everyone at this branch was just great, and should get a raise, stat! (Drops Mic)

Avoid them at all costs. I had to deposit money into my college daughter's account and brought in…read moremy ID along with 3 $20 bills. I was told that they do not accept cash and would not deposit it into my daughters account. They tried to tell me that all banks are going to a no cash policy but if you go right down the road to First Citizens Bank, they still take cash and said they don't plan to stop! I've never heard of a more ridiculous policy for a bank, a financial institution, and especially when my daughter was in need of cash in her account. I will be suggesting my daughter leave Wells Fargo as soon as she leaves college! This is not a consumer friendly corporation!!

I concur with the other post. I watched the help behind the counter get less and less as I…read moreapproached the line after 8 minutes waiting.

No wait. Plenty of parking. Very attentive and pleasant staff. Appreciate BoA's emphasis on…read moresecurity.

1. Mike and Shelly are super prepare to answer all your questions…read more2. Prepared to handle any business accounts 3. Once in this bank, you are a Preferred customer for ever :) 4. Customer Service is #1 Priority in this Bank 5. Business Kit and Merchant Account options a PLUS

A bank that's open until 5:30 PM every day? Yes! These guys have been life savers with last minute…read morebusiness deposits. You know the ones - the last minute dash before the bank closes. You're thinking, "If I can just get my foot in the door before they lock it..." (flashbacks to NYC banking!). Everyone has always been friendly and of great assistance. The ATM is out front and separate from the building where you can drive up or walk up. It is a smaller building branch and the exterior is looking a little long in the tooth, but he location is good and so is the staff.

I LOVE my bank,well,credit union. Good people who take their time and notice things. Every time I…read morehave my dogs with me they all come to the window to look and comment and always send dog treats

AVOID THIS BRANCH AT ALL COSTS!!! I asked about a problem…read morewith my account, one of the tellers was very rude, had a lot of attitude, didn't bother even TRYING to help me, treated me like my issue literally didn't exist, and said the problem wasn't with their bank. I called the other party who confirmed THE PROBLEM WAS 100% FIRST CITIZENS BANK'S FAULT!!! I've had SO many problems with First Citizens, in general, over the last few years, but after being treated like this by an employee IN PERSON, I'll DEFINITELY be closing my account and switching banks. AVOID THIS BRANCH AT ALL COSTS!!!

Have banked with them through every bank buyout since it was northwestern bank back when I was…read moreabout 11 yrs old and have banked with them my whole life, I've always received great service here and even the ones in Hendersonville, so I've never had a bad experience and if I did I'm sure it would be corrected real fast

I've been with this bank for almost 20 years. It used to be a really great hometown bank, very…read morepersonal, they all knew your name and it was easy to get a small business loan with a great interest rate...but now it's like Wells Fargo or Capital One. Scripted replies, customer service definitely not what it used to be. High interest rates on car loans and mortgages, no matter your credit rating or how long you've been with them, almost predatory, makes you shop elsewhere with much lower interest rates. Long holds on check deposits now when checks used to clear in less than 24 hours (same employer for two decades) and always a few hundred released immediately...now, not even that. I have impeccable credit with them and a very high credit rating in general. Never overdraft. Watch my account like a hawk. Used to have a credit card with them too but the rates kept going up and offers & credit increases required pulls or a review, so closed the credit card account and got a credit card with much better interest rates through a different bank, where the limit automatically increases like clockwork, no fuss no muss. Anyway, this is not HomeTrust anymore. I may close my accounts with them...all in good standing. Personally, I think this is a phenomenon true of most all of the banks now, even credit unions. They've figured out how to make the maximum profit with the least service...down to the penny. The customer is made to feel irrelevant now. There only seems to be one good agent anymore at Hometrust, her name is Alexandria at the Asheville branch, all the good ones have moved on. If you get her, you are a fortunate soul.

telephoned for customer service. Individual talked over me and did not dialogue. Decided he would…read morecheck with "online banking department" to see what they said about the issue I had encountered. Basically he transferred my call to get rid of me because he did not have the answer and put me into a call waiting situation again after my initial 14 minute wait time. After waiting 3 minutes, I hung up. I will now drive to a local branch to find an answer. VERY SUB-PAR SERVICE. NOW I UNDERSTAND THE 2/5 STAR RATING

Great service and security online! Tellers always fast and helpful at any location. Great fraud…read moreprotection services a fraudulent activity notifications.

Well, I work for this organization so perhaps my review is going to be a little bit biased. But is…read moreretail bank scale I thoroughly enjoy this branch for everything you do for me whether it's a quick deposit research on my account or more complex transaction like wire transfers and always know that who what where when how and why to get the job done quick and efficient sleep with a smile on your face.

This bank manipulated my deposits so that they would not go through before my debits, even if I…read moremade a cash deposit! Their online system is not accurate so it was impossible to see what was going on. Customer service was HORRIBLE and would refuse to remove the arbitrary overdraft charges. The local branch manager would remove them because she could never figure out why I had so many overdraft charges Stay away from this bank.

Disappointing. High and many fees, not charged by my previous bank. These folks took over and…read morestarted implementing fees, with late notice coming after the fees! Asked manager and she was super rude.