I opened CDs and saving accounts for my grandchildren. It was a challenging process for me because…read moreI had various types of accounts to open and close. Neph helped me, He was patient and explained everything clearer to me. I laugh, at one point I questioned his math and insisted I was right. I was wrong. He was gracious and patiently explained it to me. He was everything a great bank employee needs to be. I am very thankful he works at South French Broad Self Help Credit Union, Thank you Neph.

My entire 10+ years banking with self help has been nothing but a hassle and not very helpful when…read moreit comes to anything. After being with them and given several opportunities to fix issues where I have had money taken out my account without consent forced to pay fees for things that I have not purchased , never received a refund once. and now after having my account closed from fraud I had to paid for it to be reopened and all of my account information was lost upon reopening the account after being told nothing would change. I will be closing my account after 12 years because self help cannot provide any help to it long standing customers or solutions.

Love this bank! Most friendly and helpful staff. Best bank ever. Doesn't look open from road view,…read morebut lively staff inside makes up for it.

A bank that's open until 5:30 PM every day? Yes! These guys have been life savers with last minute…read morebusiness deposits. You know the ones - the last minute dash before the bank closes. You're thinking, "If I can just get my foot in the door before they lock it..." (flashbacks to NYC banking!). Everyone has always been friendly and of great assistance. The ATM is out front and separate from the building where you can drive up or walk up. It is a smaller building branch and the exterior is looking a little long in the tooth, but he location is good and so is the staff.

I LOVE my bank,well,credit union. Good people who take their time and notice things. Every time I…read morehave my dogs with me they all come to the window to look and comment and always send dog treats

Great staff, always feel welcome every time I go in. Customer service is delivered promptly,…read moreprofessionally and with personality. Only bank left in town that's a true local, community bank.

From the owner: Proudly voted as the Best Credit Union and Best Mortgage Lending Company for five consecutive years…read more(2022, 2023, 2024, 2025 and 2026) -- in The Official Community's Choice -- Best of Blue Ridge Awards. United Federal Credit Union has served its Members since 1949 by helping them to build a sound financial future. United consists of more than 190,000 Member/owners worldwide and manages assets in excess of $4.2 billion. Its corporate office and main branch are in St. Joseph, Mich., with additional branches in Arkansas, Indiana, Michigan, Nevada, North Carolina, Ohio, and Pennsylvania. Federally insured by NCUA. Equal opportunity lender. Equal housing lender.

No wait. Plenty of parking. Very attentive and pleasant staff. Appreciate BoA's emphasis on…read moresecurity.

1. Mike and Shelly are super prepare to answer all your questions…read more2. Prepared to handle any business accounts 3. Once in this bank, you are a Preferred customer for ever :) 4. Customer Service is #1 Priority in this Bank 5. Business Kit and Merchant Account options a PLUS

Been using this Bank for years. They're the best local Bank. Especially Billie, Branch Manager!read more

Banking here for many years. More than impressed with quick, friendly, customer service. They know…read morewhat they're doing and they all know my name and greet me when I walk in. Much better than going to my parents 'too big to fail bank' where it's a non-stop headache for me to withdrawl money. Each time I go in with the required I'D. and the next visit they add another hoop for me to jump through! I'm running out of I.D., fingerprints, signature on a keypad at teller station, etc. It takes them well over five miinutes to process a withdrawl for me even though I have the checkbook with me with my name on the acct and all the identification possible! During my last visit to the 'too big to fail bank' the teller had to make a phone call to corporate to make sure I could have a print out of the statement! Save yourself time, aggravation and headaches - switch to United Community Bank, HOURS AT UNITED COMMUNITY BBANK: Mon-Thur 9-5 Fri 9-6

I love HomeTrust Bank! Sarah came into my work to introduce us to HomeTrust bank to us a few months…read moreago and I decided to open a new account with their bank. I was surprised when I first visited the bank at how beautiful it was inside. I love going into the bank and being recognized by the staff there and welcomed back, it's a really nice change of pace from some of the bigger banks that treat you like a number. I also had a consult regarding applying for a home loan with a woman I believe her name was Christine. This lady took me in and treated me like a family member. This was my first time attempting to buy a home and she held my hand through the entire process. At no point was I met with judgement or made to feel embarrassed about my finances. She educated me and treated me like royalty. One downside to this location is the ATM does not allow deposits. That's silly.

Unfortunately, Chase Bank does not exist in North Carolina. They are building locations and I can't…read morewait for them to open! I needed to take care of something today. I needed a cash advance on a credit card. Something I don't like to do, but I needed to get cash for a purchase. I'm in Arden and I googled bank banks and home trust came up on my way home. When I came in, there were 2 tellers, one was helping someone through the drive-through and the other teller was at her counter. I asked if she could do a cash advance. She said yes, and then she called her manager and asked how to do it. After she charged my card and handed my receipt, she told me that she had to give me a check, not cash because I don't have an account there. I went from nice to being very upset. And yes, I became an angry customer. I asked why she processed the cash advance if she couldn't give me cash. Then she explained that she could write me a check that they would then cash and then I would get my cash to leave the bank. Her manager wasn't in the bank, but she showed up during this transaction period and tried to help her through it. During this time, another manager came over. So now I've got 3 people trying to create a check that they were then going to have me sign over to cash. Talk about ridiculous. If I wanted a local bank, I would definitely not get an account at this bank. It shouldn't take 3 people, one teller and 2 managers, to process this cash advance. Or they simply could've told me when I came in the door 'no we can't take care of this.'

I tried to reach branch on the phone for 3 days. No one will ever answer. I left 2 messages then…read moremade a phone appointment online and no one ever called me. I've been a customer for 20 years. This is unacceptable!