Love this bank! Most friendly and helpful staff. Best bank ever. Doesn't look open from road view,…read morebut lively staff inside makes up for it.

be aware wells fargo 2373 hendersonville rd, arden 29804 giving counterfeit 100 dollar bills…read more in two different occasions (6/18/25 and 9/2/25) they gave me two counterfeit 100 dollar bills each time.

Samual G has been excellent helping me every time I've needed anything! Only reason I'm with Wells…read moreFargo still.

ABSOLUTELY HORRIBLE. If you have a financial institution, stay. The customer service is terrible…read more Don't voice your concern. It falls on deaf ears just waiting on the robotic response. Deposited an investment dividend check into my account from a well known financial advisory company. At first, funds would be available in 2 days, then it was 5 days, next it went to 10 days. "it could take up to 21 days. SURPRISE! Notices came in snail mail USPS. All they kept saying was "we are not sure your financial institution will pay out the funds." The financial institution had already confirmed to me that the funds were paid out in one day. PNC has a policy that they cannot contact the financial institutions to verify the funds. SURPRISE! I had to perform a three way call after nearly two weeks of waiting on my money to be released. All the while I spent 40 minutes on the phone each of the four times trying to get my own money released. They are not customer friendly. Also, some branches are "cashless" so SURPRISE! You have to use the ATM...if it's working properly. Stay away from them unless you like money surprises. Oh, but we want to extend an increase to your credit limits. No more surprises for me thank you!

I had something that needed immediate attention. I met with Robin C. who was kind and…read moreknowledgeable. This was the best experience. PNC thank you for hiring wonderful team members. She is top notch. This is the Arden branch.

I love HomeTrust Bank! Sarah came into my work to introduce us to HomeTrust bank to us a few months…read moreago and I decided to open a new account with their bank. I was surprised when I first visited the bank at how beautiful it was inside. I love going into the bank and being recognized by the staff there and welcomed back, it's a really nice change of pace from some of the bigger banks that treat you like a number. I also had a consult regarding applying for a home loan with a woman I believe her name was Christine. This lady took me in and treated me like a family member. This was my first time attempting to buy a home and she held my hand through the entire process. At no point was I met with judgement or made to feel embarrassed about my finances. She educated me and treated me like royalty. One downside to this location is the ATM does not allow deposits. That's silly.

Unfortunately, Chase Bank does not exist in North Carolina. They are building locations and I can't…read morewait for them to open! I needed to take care of something today. I needed a cash advance on a credit card. Something I don't like to do, but I needed to get cash for a purchase. I'm in Arden and I googled bank banks and home trust came up on my way home. When I came in, there were 2 tellers, one was helping someone through the drive-through and the other teller was at her counter. I asked if she could do a cash advance. She said yes, and then she called her manager and asked how to do it. After she charged my card and handed my receipt, she told me that she had to give me a check, not cash because I don't have an account there. I went from nice to being very upset. And yes, I became an angry customer. I asked why she processed the cash advance if she couldn't give me cash. Then she explained that she could write me a check that they would then cash and then I would get my cash to leave the bank. Her manager wasn't in the bank, but she showed up during this transaction period and tried to help her through it. During this time, another manager came over. So now I've got 3 people trying to create a check that they were then going to have me sign over to cash. Talk about ridiculous. If I wanted a local bank, I would definitely not get an account at this bank. It shouldn't take 3 people, one teller and 2 managers, to process this cash advance. Or they simply could've told me when I came in the door 'no we can't take care of this.'

Five stars isn't enough for these guys. Ten would be better. There are not enough good things to…read moresay about this credit union. Kind, caring and helpful, helping us through a very difficult time. If there are too many changes at your bank, if they have been taken over by a large uncaring institution or if you feel your bank puts their interests before yours you might want to consider United Federal. We switched, so can you. A hometown credit union with good old fashion values.

Went in for the first time today. What a nice bank! The teller was incredibly helpful, and…read morehandled my business courteously and professionally.

OK, so somebody in corporate (HEY BOFA CORPORATE, I'M TALKIN' TO YOU...) needs to recognize Nick…read moreYianopolous. He and the staff at this location helped me solve a time-sensitive problem with nary a blink of an eye. Easy Breezy. While my request could have taken up to 5 days to process--which would have nicely tanked my deadline--Nick took it upon himself to do it while I waited. THAT my friends, is customer service, a rarity far too scarce in these days of "Derp, not my problem". Everyone at this branch was just great, and should get a raise, stat! (Drops Mic)

They are the absolute worst. Their automated system does not work to make loan payments, so they…read morewant to charge the client an extra $15.00 to make their payment. This is not how a business should be. Just a heads up: their automated system will say they're going to transfer you to a service representative and then drop the call on you. When you call back and get an actual person, they have an attitude and are not helpful at all. I would steer clear of this credit union. They are way behind with their banking technology. Definitely not worth the hassle they give you for trying to be a good client and make their payments on time. Also, their app does not work either. You're not able to make a loan payment from an outside bank account. They are just way behind with their technology, and their staff are rude.