First of all, this is not an extended stay motel. You get a nice sized refrigerator, a microwave and a hot plate but.....thats it! No cutlery, no plates, no mugs, no pots or pans, no paper towels, no nothing else! And you cannot take a bath because the finish is peeling off the poorly refinished tubs So don't bring little kids. my room has a very bad odor and you can't open the windows to air out because there are no screens. This proves once again that you get what you pay for! read more

HomeTowne Studios Denver, PA - Peeling bathtub - Hotels Near Me - Denver, Pennsylvania

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If I could give it 0 stars I would. This was a hotel stay from hell. For starters, we were traveling due to a death in the family from NC. We drove almost 12 hours and arrived around 11:30 pm. Upon arrival was told there was a $100 deposit that when booked (on Priceline) didn't list this clearly and was a surprise, as we had already booked and payed for the stay. We get to the room and begin trying to settle and the room is absolutely filthy, the hallways reeked of Marijuana, no smoke alarm, there was mold, and cracks in the sink. Spoke to Priceline and they advised going to the front desk and seeing what they could do, which I did. We were told they could only move us for this one night and that the following day we would need to move to yet another room (yes, 3 rooms in 2 days). We get to the 'new' room and it is not much cleaner. We get to bed around 1:00am and the guests staying were incredibly loud, there were trash truck noises, etc. We ended up getting up at 5:30am and per advice from Priceline, we checked out around 6:30am. What followed after was an entire day of myself and Priceline battling to provide me a refund for this stay. The property was unwilling to provide refund, and Priceline said they could refund the rest of the stay (3 nights) but not the first night. I replied that given the fact we were there around 6 hours and left on the conditions we did, that we should not have to pay for any part of the stay. Priceline ended up providing a 20% coupon in addition to the rest of the three night stay refund as the property had to provide authorization for the refund of the first night and absolutely refused. I soooooo would not recommend this place or any other Red Roof facility in the Lancaster area. We have attempted 2/3 Red Roof locations in the area and all of them have residents that disrespect property guidelines and regulations to say the least (loud, smoking, drugs, asking for money, etc.). Ended up going to the Days Inn on Eastbrook Road in Ronks and it was MUCH BETTER! read more

Oh my, where to begin with this review, how about the good things about our stay Pros: - Sanju, the man at the front desk and Sullivan, the man we spoke to on the phone were both very friendly and helpful. -Our room was quiet, except for the heater -Semi full size fridge which we kind of need since we feed our dog food that needs to be refrigerated. -The bedding, floor and countertop in kitchen appeared to be clean Cons: -When we first arrived we went into the entrance that displayed the Hometowne Studios sign but I was greeted with vending machines and washers and dryers; no sign anywhere directing people to check in at the Red Roof Inn entrance. -Upon arriving Sanju pointed out our dog and I told him he was a service dog and that we had called to verify there would be no issues and also checked off the box for ADA service dog when we booked online. He had to call someone to make sure it was okay even after I informed him that by law he was required to let us stay there. After being told they would do us a favor and let us stay but they didn't want to disturb the long term tenants that have lived there for years and wanted to make sure we didn't plan on extending our stay and would only be there for 2 nights. It quickly became apparent that this was government subsidized housing (I will be contacting the ADA and corporate to address this as well as all the other issues we had with our room) -The picture of the room we booked showed a couch but the room not only didn't have a couch but it looked nothing like the photo and when I showed the photo to Sanju he said none of their rooms look like this - definitely a bait and switch move. -The bathroom did not have a power outlet, thank God I always bring an extension cord for my phone but it was a real stretch to actually blow dry and curl my hair. There was a holder for a blow dryer in the bathroom but no blow dryer. By law all bathrooms must have an outlet (will be seeing who I need to contact about this issue) -The entire place could have used a good cleaning on the walls and the outside of the bathtub had some kind of brown substance marks running down the side which I cleaned off because it was driving me crazy; also mold around tub -The shower head was falling out of the wall -There was only a half roll of toilet paper and no sign of a housecleaning cart so we went to Walmart and bought our own, also there were bobby pins left on the sinktop. -Lightbulb in kitchen was falling out of ceiling and there was mold around sink along with some lovely green duct tape covering something on the actual sink -Nails randomly hanging out of the walls along with other pieces of random hardware -The area around heater is peeling and looks disgusting -Toilet paper stuffed into corner of window, assuming for insulation -Kitchen cabinets had something disgusting stuck to the side, looked like perhaps old bbq sauce -Drywall needed to be repaired by door, looked like someone ripped something down -None of the outside doors were ever locked even though there was a key card reader present -There was a metal door to perhaps a fuse box beside my bed that was ajar and would not close. -They use Dish tv and not many channels were offered, Netflix was an option but wouldn't let us sign in -The day we were checking out, at 9:30 an unsavory looking gentleman banged on our door at 9am to tell me check out was at 11. When I told Sanju about this when I was checking out he acted like he had no idea who it was. Now normally we would have checked right back out but we were exhausted from hiking all day and since we wouldn't be spending much time in the room we just bit the bullet. We travel a lot and this is one of the worst places we have ever stayed (trust me, if you only knew, that says it all) and I would not recommend to my worst enemy. I asked to speak to the owner or manager but of course he was not on site, not that I think it would have mattered but I feel like, even if this is a franchise, corporate needs to be made aware of the condition of the entire place because it reflects very badly on their brand reputation. read more

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If I could give this ZERO stars I would! First of all, nothing about this place looks safe but worst of all is the service. I booked this through Hotels.com at the last minute and thank goodness I did because they gave me my money back. The minute I walked in I knew I was in for a ride. Kyle, running the desk was wearing his mask as a chin guard, which alarmed me to no end considering their "guarantee" of following rules. This is also being reported to the state with photographs from my body cam. Ok, so I was here and maybe it was just a dude with a bad attitude but after two tries (driving back and forth) at opening the outside door with my key and having it not work I was getting pissed off. Kyle started to argue with me that he opened the door for me and when I asked him what good does that do he said "I'm leaving it propped open." "YOU'RE WHAT?!" I asked. How in the world is that going to make me feel safer in this filthy place if you are propping open the security?!?! That was it! I was done. He refused to refund my money so I left and Hotels.com took care of it. Joke's on him, but hopefully his boss reads this! read more