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    Hometown Supermarket

    3.3 (3 reviews)

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    3 years ago

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    1 year ago

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    Piggly Wiggly

    Piggly Wiggly

    1.5(2 reviews)
    14.9 mi
    $

    Good: It's the only "grocery store" in our local area (there is a WalMart, who has groceries but…read moreit's not a true dedicated grocery store, for what it's worth. Yeah I know there's good and bad!--but I prefer not to shop there if I can help it...) Working employees re-stocking or check out are amazingly friendly and helpful!! My only true complaint is their Tuesday senior citizen discount (62 years and older). Most, if not all of my trips on a Tuesday fail to give me my full discount. Of note here is anything which is not their regular/full price is not included. Several items, which aren't in their flier are discounted 5-10 cents!! This saves the store overall as it isn't included in the senior citizen 10% discount ! But I had $25 of non sale items. No discount. this time I stayed in the parking lot checking my receipt so I headed right back in. I asked can you show me where my senior citizen discount is on here? she looked and said well all these items are on sale and so there is no discount and I said yes, but the last seven items were not on sale. You can clearly see that and she says yes unfortunately our system doesn't recognize that because of all the other items that were on sale. Then she stopped talking didn't offer me anything so I had to ask her so can you adjust this and give me my 10% then? She side look for a calculator to add things up and eventually give me my 10% discount. So if you know your system has that issue why are you explaining it to a senior citizen but not offering to give them the difference right then and there. I shouldn't have to ask for it. So by beware if you go on a Tuesday, always always always check that receipt and ask for the difference if they don't show you any customer service at all as they did me today. Other times which I had not gotten my discount, it was only a dollar or $1.50 difference and it wasn't worth me driving back into town to ask for it.

    Today ( 1-19- 19 ) I went to their store as I have for the last 4\12 years…read more My Pig card was cracked, so I went to the service desk to ask for another. The lady that was behind the counter looked me straight in the eye and proceeded to walk away to the back office. I said excuse me, can I get another Pig card ? Within a nano second she replied " Im not on the clock quite yet." When Brianna came to help, I mentioned her employee did not understand the importance of customer service. To which she replied, "I would never have any of MY employees work for free. She then snidely asked me in demeaning tone , "do you work for free ?" Stating she was worried about a lawsuit for asking her help to assist me . The situation quickly fell in to her being rude and offensive , under the guise of political correctness. I went home , thought it over, and returned my purchases for a refund. I am asking all that may be reading this if any are interested in a picket line protest to air our individual displeasure with this store, it's employees, the weekly turn over of employees, and mis-priced, or not priced items at all ? I personally have seen at least 45 employees come and go within the last 4 years. Those few employees I know, are eager to discuss their displeasure with how the store is run, and managed. I will be talking with the Manager Jeff first thing tomorrow A.M. to see if he supports that behavior or not. In any event , I threw my pig card in the trash, and will never again set foot in 'Her" store again. I acn be reached at tonevicar@yahoo.com

    Hometown Supermarket - grocery - Updated May 2026

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