Too much information to lay out. Completely disgusted with this company! They are dishonest,…read moreunprofessional, disorganized. We had work preformed on our toilet and a stuck shut off valve, only to be presented with two flooding issues. First one resolved and cleaned up by ourself and not the tech. 2nd flooding incident, caused damage to our basement wall, ceiling and carpet. After being to the companies attention only to be told that there is no paper trail of their tech working on the stuck valve and that he "forgot" to add it on there. After an entire day of trying to resolve the issue and finally getting the owner to give us a call, just to be completely unprofessional, disrespectful and end the phone call with we're not taking responsibility and hanging up. Complete embarrassment of a company, a joke at best, lousy ownership and office personnel! Shame on you!

Very affordable and quality work done! I will definitely reuse and recommend in the future!read more

Damon was absolutely amazing! We had a frozen pipe issue in our HOA, and he not only helped our…read morehomeowner with the upgrades they wanted but also came up with a brilliant solution for the frozen line. His approach was genius and saved us from having to tear up the road. He was kind, professional, and took the time to explain everything clearly. I would highly recommend Epic Plumbing and Drains to anyone in need of plumbing services!

From the owner: We run from Provo to Ogden to park City to Tooele and all surrounding areas.. Our goal is to…read moreprovide an Epic experience with everybody we come in contact.

Matt was a life saver. After getting home late in the evening (well after 6 p.m.) he found time to…read morecome out and assess and repair my hot water heater. What I thought would be a major repair/expense ended up being a fairly quick fix and very reasonably priced repair. He was quick, efficient and left the work space cleaner than before he got there...BONUS!! Matt also installed my mothers water heater in Woods Cross, also on short notice and she has been very pleased with his work as well. Cannot recommend enough.

Excellent service! Didn't know a plumber and called Matthew's on a whim because a friend saw their…read morename on a vehicle. Really glad I did. They came to the rescue as promised. Arrived at the time they said they would be there and even called in advance to confirm! Plus, they fixed the problem. Really pleased and would totally recommend them.

We had them come check out some issues after we bought a house. We originally called about one…read moreissue and before they arrived we found two more that we wanted to ask about. When they arrived they quickly fixed the issue that we called about. They were extremely friendly and said they have over 40 years of experience. As they were about to head out the door I mentioned there were two other issues we wondered if they could check out. They happily obliged. After seeing the issues they explained what was happening and quickly fixed it and charged us no more than the original quote for the first issue! I will call them back if we have another problem as they were punctual, friendly, knowledgeable, and well-priced.

Unprofessional work. Fired company part way through remodel. Workers showing up late or not at…read moreall due to tummy aches etc. (see Todd D.'s comments which are similar). They were unconcerned about details that matter...making sure a pair of vanity mirrors are hung level and level with each other--1-2 inches is pretty obvious to the naked eye. Nails around the door casing need to be submerged and pudded over...ya can't just "paint over them." If you cover an old hole with new drywall it needs to be textured to blend withe rest of the wall..can't just paint over it. Shouldn't have to ask a plumber to seal the shower floor or seal around the toilet. Hired a general contractor to handle the issues with personnel and make it look professional. He did not. Found out after he does NOT have a general contractors license as advertised by him and on his website. Confirmed that through DOPL. License is expired and the company has been fined three times by DOPL. I'd recommend a different "contractor."

After three years of increasingly incompetent hvac service, I wanted to share a positive…read moreexperience. I had a local company come out to bid on some furnace work after the company I had a service subscription with missed something big, but they gave me bad vibes, very sales-focused. Given my track record with service pros, I decided to just tackle it myself. Fast forward to last night: I woke up at 3am in a panic wondering if I'd done it all wrong and convinced we would die from carbon monoxide poisoning. This morning I called SOS Heating and Cooling, and honestly, this is the kind of service that reminds you good people still exist in this industry. Jake came out the same day. He actually listened to my concerns instead of talking over me. He walked me through everything, put my mind completely at ease, and (here's the kicker) he's the only HVAC professional I've ever met who didn't immediately try to upsell me on seven different things. Capable, honest, sympathetic, and straightforward. That's it. That's what good service looks like. SOS Heating and Cooling has earned a customer for life. They'll be my go-to for anything plumbing or HVAC from here on out. If you're in the SLC area and need someone you can actually trust, I can't recommend them enough.

Very good and explained problems easily. I would work with them again for their valueread more

I've been a Scott Hale customer for many years now. They've done many jobs for me and they also…read morereplaced my water heater, furnace and AC unit when they conked out. The old furnace went out the day before Thanksgiving one year, and they had a new one installed and running the same day. I appreciate the employees who have provided good service over the years. In the beginning I referred friends to SH, saying they are not necessarily cheap but they do good work. (Looking back, I realize however that I overpaid for the new water heater and other some other major expenses, I was just naïve and didn't do due diligence. More about overcharging below.) That being said, I've given up on SH. Too often my encounters with its employees go wrong. The person they send may or may not have experience with my issue, and they never ask for help from other employes. One recommended I have a new air intake installed (he came twice and couldn't get rid of the awful noise) and when I finally got a different guy over, he fixed the whistling noise just by recaulking the area; it was gone in minutes. Another guy made excuses for the (unsupervised) people who ripped up large patches of drywall because they didn't know to go through an interior wall; SH paid for the extra drywall repairs, which I appreciated. Another guy freaked out about the "sewage" he imagined must be under the board beneath my sink (there was none). Another couldn't tolerate me saying that I had never had a leaky condensation pipe until they replaced the AC. My 10+ years in my home meant nothing, and this is consistent: many times the repairmen will not give credence to anything I say, and however neutrally I state it, react as if I'm challenging them in some way. The latest incident is the $1800 estimate for replacing my kitchen sink (labor only). The guy said it would take 2-3 hours to remove the old sink (!!) and added that he would "cap the pipes" so I wouldn't lose water to the rest of house. I mean, there's upselling and then there's just BS. The plumber I hired removed the old sink in 20 mins and is charging a few hundred dollars for the whole job (including installing the new one). And of course the water to the house didn't have to be shut off, there are valves right under the sink. I'm really appalled they would just...lie.

I am writing this review in hopes that it saves others from being taken advantage of like they…read moretried to do to my 89 year old mother. Gage, their "14 years of experience" supervisor, came out to do a complimentary check of her furnaces. Mom has two furnaces, side by side. Gage changed the filter for the downstairs system, and said the upstairs one didn't need changing. Clearly, he was aware that there were TWO furnaces in the house, as he checked them both and they are side by side, and so, as the experienced person that he is, should have been aware that there was likely two duct systems. Mom then inquired how much it would be to have the air ducts cleaned and sealed. Gage quoted her the price of $3280 to clean out and seal her air ducts in her home. She said she wanted to think about it so he left. Later she called and said she wanted the service done and asked for the $3280 quote in writing. It never came. However, Gage came back to do the cleaning and as he was working he told mom it was going to be DOUBLE the price because there were TWO duct systems. Mom objected, pointing out that he knew-- or should have known-- that when he gave her the quote-- obviously because he knew there were TWO furnaces. He tried to say that he hadn't noticed there were two, and then went on about how he had to pay the other employees $2000, etc. He talked to her for about 40 minutes, trying to get her to agree to the bill of $6560. She wouldn't accept his excuses for doubling the bill. He stopped after doing the upstairs ducts and left. Mom then got texts and phone calls from Scott Hale telling her that she owed them $3280, and that someone was coming to the house to pick up the check from her. She called their customer service, and explained the situation-- that Gage had given her the quote of $3280 for the whole house, and that he had only done half the work. She then got two invoices sent to her, both for $3280. She thought they were just duplicates. However they were apparently for the two systems. She was notified someone was coming to finish the work downstairs and collect the money due. She told me the whole saga because she was extremely upset and anxious about what had happened. She hadn't slept for two nights. She felt like they were trying to rip her off. She didn't trust Gage to be honest with her. She was worried they were going to insist she pay the $6560, which she was not agreeing to. She said she was only willing to pay the initial quote to her of $3280 for the whole house. My husband put a call into the company. The customer service person was pleasant and said she would look into it. Then Gage called and said he would give mom a $300 discount for the second bill but that was it. Mom refused to pay the doubled price. Just to end the ordeal, she agreed to pay $3280 for the half job they had done and just didn't get the downstairs ducts cleaned. Even after all that, the company was insisting on sending someone to her home the next day to collect her check. She refused to allow them to come. She was that mistrusting of them. She mailed the check instead. I echo many of the reviews here--- don't use this company. Don't let your parents use this company. They are not trustworthy. They are heavy-handed in their treatment of older people. I just wonder how many other people have been pressured or tricked into paying DOUBLE the quoted price because Gage the supervisor "didn't notice" there were two duct systems when giving the quote. It sounds like a sneaky scam. Watch out! And if I could choose zero stars, I would. Crazy that they have three 5 star reviews posted on their website. So misleading.

Jose came super quick and was able to diagnose and fix the problem within a couple hours. He was…read moreeasy to work with, friendly punctual and clean and was able to fix a water leak and filter for a water bottle machine

AYSP were gracious enough to contact me about my post. After doing so, they were able to come out…read moreand fix my unit quickly and well! I will be using them again in the future and make sure I'm clear on if I'm requesting a diagnostic or asking for an estimate.