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    Epic Plumbing and Drains

    5.0 (1 review)
    Open 9:00 am - 10:00 pm

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    1 year ago

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    A Perfect Plumber - Expert Bathroom Remodeling Based in Tooele, UT

    A Perfect Plumber

    (8 reviews)

    We had them come check out some issues after we bought a house. We originally called about one…read moreissue and before they arrived we found two more that we wanted to ask about. When they arrived they quickly fixed the issue that we called about. They were extremely friendly and said they have over 40 years of experience. As they were about to head out the door I mentioned there were two other issues we wondered if they could check out. They happily obliged. After seeing the issues they explained what was happening and quickly fixed it and charged us no more than the original quote for the first issue! I will call them back if we have another problem as they were punctual, friendly, knowledgeable, and well-priced.

    Unprofessional work. Fired company part way through remodel. Workers showing up late or not at…read moreall due to tummy aches etc. (see Todd D.'s comments which are similar). They were unconcerned about details that matter...making sure a pair of vanity mirrors are hung level and level with each other--1-2 inches is pretty obvious to the naked eye. Nails around the door casing need to be submerged and pudded over...ya can't just "paint over them." If you cover an old hole with new drywall it needs to be textured to blend withe rest of the wall..can't just paint over it. Shouldn't have to ask a plumber to seal the shower floor or seal around the toilet. Hired a general contractor to handle the issues with personnel and make it look professional. He did not. Found out after he does NOT have a general contractors license as advertised by him and on his website. Confirmed that through DOPL. License is expired and the company has been fined three times by DOPL. I'd recommend a different "contractor."

    Scott Hale Plumbing Heating & Air

    Scott Hale Plumbing Heating & Air

    (127 reviews)

    I've been a Scott Hale customer for many years now. They've done many jobs for me and they also…read morereplaced my water heater, furnace and AC unit when they conked out. The old furnace went out the day before Thanksgiving one year, and they had a new one installed and running the same day. I appreciate the employees who have provided good service over the years. In the beginning I referred friends to SH, saying they are not necessarily cheap but they do good work. (Looking back, I realize however that I overpaid for the new water heater and other some other major expenses, I was just naïve and didn't do due diligence. More about overcharging below.) That being said, I've given up on SH. Too often my encounters with its employees go wrong. The person they send may or may not have experience with my issue, and they never ask for help from other employes. One recommended I have a new air intake installed (he came twice and couldn't get rid of the awful noise) and when I finally got a different guy over, he fixed the whistling noise just by recaulking the area; it was gone in minutes. Another guy made excuses for the (unsupervised) people who ripped up large patches of drywall because they didn't know to go through an interior wall; SH paid for the extra drywall repairs, which I appreciated. Another guy freaked out about the "sewage" he imagined must be under the board beneath my sink (there was none). Another couldn't tolerate me saying that I had never had a leaky condensation pipe until they replaced the AC. My 10+ years in my home meant nothing, and this is consistent: many times the repairmen will not give credence to anything I say, and however neutrally I state it, react as if I'm challenging them in some way. The latest incident is the $1800 estimate for replacing my kitchen sink (labor only). The guy said it would take 2-3 hours to remove the old sink (!!) and added that he would "cap the pipes" so I wouldn't lose water to the rest of house. I mean, there's upselling and then there's just BS. The plumber I hired removed the old sink in 20 mins and is charging a few hundred dollars for the whole job (including installing the new one). And of course the water to the house didn't have to be shut off, there are valves right under the sink. I'm really appalled they would just...lie.

    We called with a leaky waterline in our basement at 8:00 a.m. By 4:00 p.m. same day, we were…read morecompletely back in business with a brand new pressure relief valve. Our tech was Donovan Romo. He was on time in the given time window, knew his craft well and fixed our emergency water leak in a timely fashion. We liked the fact that you get 3 quotes, and we went with new parts, as our house is 20 years old. Price quoted for the work that was done, was fair and even discounted a bit. I would rate Scott Hale Plumbing as a top shelf business, where you get equal top shelf service. Also, Donovan was a great tech. Thank you... Matt H

    Epic Plumbing and Drains - plumbing - Updated May 2026

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