Date this happened July 29, 2018
This is the worst motel I've ever dealt with & we didn't even stay here!!! We booked at booking.com. I used my small amount credit card to book & then got an e-mail stating my card had been declined. I then called booking.com & asked what their booking policy is, she stated that for this MOTEL it is different, they charge for the 1 night at booking. I then asked will the remaining charge be charged after arrival, the booking.com agent then explained that the remaining amount would be charged in full tomorrow, we're not due to arrive for another 4 days! I have a daughter that is 8 months pregnant that just got out of the hospital yesterday. Well, they do NOT offer any kind of insurance per medical. I had every intent on updating my Credit Card online for the booking of this room until I found this out. I then asked the CSR at booking.com to walk me through where it shows we will be charged in full 3 days before arrival, she could NOT! I canceled the reservation within just a few short hours of booking it. I then received an e-mail from this motel that reads
All e-mails are copy & paste. This is the e-mail itself on 7/29/18 @4:15PM
[Homestead Motel said:
Thank you because you sure were already more than enough trouble! READ CAREFULLY!!!]
I was blown away!!! What kind of business owner sends a message like that!! I then thought, this is a misunderstanding & was just going book directly through the motel itself because I really was hoping this was just booking.com being rude. I called & asked to speak with a manager. Well, I got the owner I'm assuming, he starts off attacking me "I'm guessing this is Marsha, that's not even my name, then goes on to not even let me explain our medical issue & ask our questions of them directly, he doesn't even let me speak! He just attacks me for not paying in FULL upfront! I asked for his name, he hung up on me. This call happened at 4:18PM & last 29 second
I then replied to this nasty message sent & now this VERY hateful/rude phone call where I got to do nothing more than ask for a manager.
Here is my reply [1st my name is NOT Marsha!! My name is Marsea'! How dare you speak to a customer like that!!! I will be yelping a picture of your email message! I'm also going to make sure your removed from my companies perks website! I work for a foreign 100 company!! Good luck with you little motel! Also, our friends will be canceling.
I then receiver another e-mail, this is the email from 7/29/18 @4:29PM
[Homestead Motel said:
IF YOUR FRIENDS ARE LIKE YOU, PLEASE ADVISE THEM TO CANCEL. WE DO NOT WANT PEOPLE WHO EXPECT EVERYTHING FROM US WITH NOTHING IN RETURN. IF YOU DO NOT WANT TO PROVIDE VALID CREDIT CARD INFORMATION IN ADVANCE SO THAT WE CAN HONOR YOUR RESERVATION, THEN STOP MAKING RESERVATIONS AND DRIVE TO TOWN AND LOOK FOR A ROOM THEN!]
I made the choice to NOT reply!! I sent a screen shoot to our friends, which are also both business owners & they tried to call to cancel. I then received this email on 7/29/18 @ 4:28PM
[Homestead Motel said:
DO NOT KEEP CALLING HERE OR YOU WILL BE PROSECUTED! WE ARE A SMALL MOM AND POP. YOU WANT US TO HOLD A ROOM FOR YOU BUT YOU DO NOT WANT TO ASSURE US THAT YOUR FUNDS ARE AVAILABLE.]
I then finally replied on 7/29/18 @ 4:36PM
[1st I only called once & you were extremely rude! I was calling to find out your policy because I have NO problem paying just wanted answers as to why the full payment is due 3 days before arrival! We travel a lot & that has never been the case before. What happens if a member of our family get sick & we can't make? It's not like your MOM & PA offers travel insurance.
As a small MOM & PA you have NO business integrity!
Please, tell me on what grounds you have to prosecute me??
I will take this to YELP.COM, maybe you can prosecute them as well.
I'll also be posting pictures of every message you've sent.
Good Day]
I then get another email on 7/29/18 @ 4:44PM
Homestead Motel said:
YELP means nothing to me. Have a great time posting on YELP. Post eveywhere you want because our loyal customer base and continued excellence speaks for itself. I can screen shot your more than one call, your more than one booking and your rude responses on YELP too. But, i won't because as i previously stated, you've been more trouble than I've had all year!!
My last e-mail 7/29/18 @ 4:46PM
[Your harassing me!! 8 emails??? Really!!! I believe I'll be filing charges against you!!!
DO NOT EMAIL ME AGAIN!!]
The own of Homestead Motel keeps emailing me 7/29/18 @ 4:52PM
[Homestead Motel said:
LOL]
& There's more 7/29/18 @ 4:54PM
[Homestead Motel said:
I have to respond according to my contract.]
So the owner of this motel has to keep responding to messages per booking.com
I have NOT even stayed at this place, but just after trying to book & get information directly from the business, I would NOT recommend this place to ANYONE!!!!
PLEASE read PREVIOUS reviews on the owner pulling a gun on customers!!! read more