I am torn what to give this shop...1 star, for customer service, or 4 stars for content. This shop made the top 100 quilt shops in a magazine. This aligns Homestead Hearth with Harpers in Overland Park, Kansas. The thing that doesn't align this shop whatsoever, with any other quilt shop I've visited, is the fact that the employees are kind of, snippy. I've dropped a kind of good yarn shop down several stars for snippy employees. I found one nice employee. The rest, not so nice. When people travel to your shop from other towns, cause you have a known well known shop, don't look up and say, "yes," then look down. Are you not proud of your shop? There's thousands of quilt shops in the country, and you are one of the top 100. As for content.....mostly home spun type fabrics, country fabrics, nothing bright, nothing spiffy, but beautiful quilts sewn perfectly. Gorgeous samples. The store winds in and around....but no pictures are allowed anywhere. None. I'd not take one of their quilts, I understand the copyright, but when you are from out of town, and planning to possibly buy something to create a finished product, the finished product is hanging on the wall, usually you are allowed to photograph. Trust me, after I experienced one, then 2, then 5 snippy raggy employees, why would I bother? Top 100 quilt shops? Make this one number 100 and skip it. read more

I love this shop.... The people are always helpful and get my issues solved immediately. I have been a customer of theirs for at least 7 years. It is my go to shop. Keep up the great work read more

I am basing this review on two BOM patterns designed by Homestead Hearth-- Civil War Tribute and Civil War Melodies. A number of the piecing instructions for Civil War Tribute needed extensive tweaking or included typos. Civil War Melodies is clearly an easier pattern and therefore, contains less/no mistakes or typos. Both patterns result in OUTSTANDING finished quilts and I have very happy. That said: I'm considering another BOM program-- this one will include fabric as part of the monthly mailing. (I bought Civil War Tribute as pattern only and Melodies as a pre-cut kit from Hancocks of Paducah). Other reviews for fabric-supplied BOM have not been good. I wanted to reach out to other Homestead Hearth BOM members to see they've fixed the issues discussed in older reviews or if the mailing problems are ongoing. Anyone??? read more

The store is unique & has great variety. The folks answered my questions & were friendly. Will i go back when I'm in the area -- definitely. read more

Homestead Hearth - the inside of a store - Specialty Food Near Me - Mexico, Missouri

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This is my 2nd BOM with HH. The first was the Lewis and Clark quilt about 10yrs ago that was superb and glitch~free. This one, Bronte's Garden, has been an utter disappointment. The pattern sheets are A3 and bigger than the finished block size so it feels the design is being crammed into a much smaller space. The colours are dreary and ill~considered, dark, boring, muddy reds, unlike the vibrant colours in the photo of the quilt. One square print was askew and unusable, there was no rick rack for 2 of the blocks. Living in a remote central Australian desert area I thought this would be a great project, but I will have to drive the 2.5hrs to my nearest patchwork shop this week to see if I can find a preferable range of fabrics to use....as well as the rick rack. I did email Dolores but never received a reply. Overall very disappointing, and no, I would not recommend them again for BOM's. read more

Homestead Hearth - a vase of flowers on a table - Specialty Food Near Me - Mexico, Missouri

I signed up for a Block of the Month (through the mail; I am not local to them) from this shop. There were no online reviews that I could find prior to signing up so it was a leap of faith it would be okay. It was not. Here is my perspective on the BOM & the shop's performance. Really apologize for the length here, but it was one problem after another. 1. The shop was doing the BOM with fabrics of their choice. The pattern had been an online BOM through The Quilt Show and the original fabrics were no longer available. When we got started, I emailed the shop asking for a picture of their sample so I could see where we were going. I never got an answer on that leading me to believe they do not do a sample for their BOM programs. 2. The program was scheduled to start November 2011. We received an email in December saying the fabrics were delayed, but they were working on an alternate beginning that would ship later that month. I received my first kit in April 2012. I emailed the shop once or twice during this period to get an update, but never got a response. 3. The background was separate from the block kit. There was a discount offered if you purchased your background when you signed up. I initially read that as the backing - my mistake - because it was several yards. If that note is in the description for a BOM you are considering, be aware that yardage is in addition to the monthly kits, i.e., $20+ per month for the kits plus another $60 or so to complete your top. 4. There were some issues with converting the pattern from the online version to the printed pages sent with the fabrics. Most significant was the lack of a color key. I think if the shop had done a sample, they would have realized how difficult it would be to arrange the many, many half square triangles to get the desired star pattern. The black & white copies of the pattern showed the design of the original fabrics. Pink floral and green floral don't look especially different from each other in that format. 5. The cutting instructions from the pattern publisher were incorrect resulting in kits going out missing one or more fabrics needed for that month. Again, I think that a shop sample would have helped the situation. The shop sent the missing fabric with the next month's kit. Participants were not asked if they'd like the missing fabric sent right away. The kit for the third month arrived also missing fabrics. The shop sent out an email that was actually pretty good - acknowledged the extent of the problems & their efforts to correct them. Once again, they sent the missing fabrics with the next month's kit, but that next kit was delayed. There was no notice of the delay, but it was long enough that I called the shop about it. That's when I found out they have a calendar on their website showing the ship dates for their programs. That seems like information that should have been provided to program participants at the start, but no. At this point, this project no longer felt like a Block of the Month. It was more like Block of Two and a Half Months. I lost patience with them when I finally received the kit for month 4. It turned out there had been even more fabrics missing from the month 2 kit, a scrappy, 4-patch border. The decent email they had sent after month 3 indicated they would send additional strips with month 4 to correct months 2 & 3. There was no other discussion of what was missing from month 2. Had I realized there were additional mistakes in the month 2 kit, I would have waited to complete it. On top of all that, adding all the missing fabrics pushed the weight of the package past the 14 oz. limit and it had to come priority mail. I realize it's just a couple of dollars, but the message it sent to me was you get to pay extra for the privilege of receiving your fabrics late. At no time did I feel the shop was making decisions or providing service that was in the best interests of the program participants. I complained, a lot, but other than a, "gee, sorry, we dropped the ball," the shop didn't seem particularly interested in making this a good experience. read more

I absolutely love the BOM's this store carries, but have been discouraged in the promptness of the shipments, and communication issues. I have ordered BOM's from other places and had no problems with them. I hope we are getting everything worked out, and can move forward. Debbie L. read more

I have signed up for several BOM programs usually with stores that I have have good results with, so when I and two other of my friends decided to sign up for this one, it was with no prior knowledge of their business practices. I signed up for the Spring Bouquet BOM , non fusible version. I did not received the first mailing packet which contained the backgrounds , pattern, and Block 1. After waiting 3 weeks I called and was given the tracking number and asked to wait. Reasonable I thought. I tracked, called, waited, and 2 weeks later, the store very reluctantly mailed me another packet. I promised to mail the original back if I ever received it which I did weeks later. I received Block 2 and Block 3 and then again did not receive Block 4. When I called I was bounced to 3 people all of whom were very rude. When I asked for a tracking number they told me that they do not track the Block mailings. I was also told that if they had to mail me another Block 4 they would have to charge my account again. I told them that "no, I had already paid for the block." To which they replied just because customers make an "oops" they do not get another free block. Since I had not received the block, how could I have made an "oops." Again I was told that I would have to pay for another mailing to which I politely, but firmly said, "no." Quilting should be fun, and I could not imagine staying in a program and having to deal with this store for the duration of the program and asked to be removed from the BOM. Salesperson said no that I had made a commitment . Had they not also made a commitment to provide me with a Block each month. After much back and forth , during which I politely held my ground that I was not going to pay twice for a block I had not received, the salesperson suddenly said "FINE!!!! I am deleting your name as we speak and we are not going to refund your money for Block 4. Never have I been treated so rudely by any salesperson let alone one from a quilt store. The other problem I had was the skimpy pieces of fabric sent in the kits. I was doing the freezer paper method, but it seemed the fabric sizes were being cut for the fusible method. There was barely enough fabric for me to make a template for the freezer paper method. It seems to me that when a shop engages in a BOM program where packets are being mailed all across the country, a simple solution would be to have tracking as part of the mailing and just add the $.75 to the cost of the Block. As a customer I would find that a very reasonable practice. Needless to say, I would never recommend this business to anyone. and now I have the distinction of having been "kicked" out of a BOM program. Anita read more

I recently placed two orders with Homestead Hearth. A few days later I received a call from them stating that 1) their website charged me less than I should have been charged (the discount was applied to sale items) and that 2) their inventory online was incorrect and I was sold things they did not have. I was then told that in order for me to get the items I'd ordered that I'd have to pay the higher price. I was stunned and when I questioned why their site was wrong and asked if the owner was available I was told I was speaking to the owner. She was very snippy. I understand her frustration, however, her problems with her website and inventory are not my problem. I certainly will not be shopping their again and have already told my friend who ordered from them about my experience and she will not be either. Is a few dollars worth alienating a customer, apparently so. Does a shop and owner have to take responsibility for their errors. Apparently not. I've NEVER posted a review online but felt my experience needed to be shared. read more

This is the third block of the month program I've done with this shop. I live in Texas so the kits are mailed to me. Every time i have an issue and am forced to call the shop, I dread it. They are so rude and really don't seem to care anyway. I am doing a time sensitive program right now, supposed to receive the kit for each month in a timely matter so you can finish it and display it for the month. January's came in February, still haven't received February. When I called to ask about it, I was told simply that they fell behind. Not that they were sorry or trying to get caught up. It is so sad that they have such horrible customer service; I look forward to my monthly package. This is my last program I will do. read more

I have been a VERY HAPPY customer of Homestead Hearth for almost 5 years now. I have visited them a couple of times and either call in or email my orders in the rest of the time. The first time I visited and told them I was from out of town, they welcomed me with open arms and gave me a tour of their shop and then let me loose on a wonderful adventure! I spent HOURS in there! They told me if I needed any help to just holler and someone would come and help....and they did! They are all so nice and sure do know a lot about quilting and share their ideas and suggestions to help your quilt look wonderful! Their shop has the most BEAUTIFUL collections of Reproduction Civil War fabrics I have ever seen and their other fabric collections are very extensive. I saw everything from 30's to Kansas Troubles to plaids to Batiks to Solids to Calicos to Wool ! I mean Homestead Hearth has everything for everyone! Their shop has a ton of patterns and books and I like the fact that patterns are around every nook and cranny and somehow they are placed right where the fabrics FIT the patterns! And the Shop SAMPLES are to die for! I DO respect their wishes of no photos....a lot of shops are that way. I have participated in many, many BOM's from Homestead Hearth and have been very happy with ALL of them. And yes, there have been a couple of times the fabric was short or missing in one particular BOM, but it seems that as I was emailing them about it, either an email came across to those BOM people telling of the goof, or I'd go home and there would be the makeup fabric in my mailbox waiting for me. I have had no problems with pattern instructions, although I have been quilting long enough to recognize that certain pattern publishers just do not have the best way of explaining their patterns. The more you quilt, the more you will recognize them as well. You know Homestead Hearth sends their programs ALL over the world!!! And at any one time I bet they have between 35 and 45 BOMs going....stop and think about how many sign up for those......WOW! I must share this - several times I have asked them to send me fabrics sight unseen....just a brief description of what I in-visioned....and they have NEVER failed me! Of late I sent an email saying "look in February's Quilting magazine - I have 6 different reproduction blues and 8 tans. I need 25 at least...We just don't have shops that carry a huge selection of Civil War repros here in the Valley....would you please go by the photo and pull me 1/4 yards or 1/2 yards of blues and tans that will work together - no indigos - but just let your keen eye do the picking! I have to tell you I was NOT DISAPPOINTED when I received my package! The fabrics were Gorgeous and they went EXACTLY with what I have at home. The gals there have a GREAT EYE FOR COLOR and this quilt is going to be stunning - all thanks to Homestead Hearth. So whenever you get a chance to stop by there, I highly recommend it - they are wonderful! read more