This place is just bad business in our experience. We ordered a patch for our kids jacket. When it came in it looked bad. There were threads coming out all over and didn't look like the animal it was supposed to look like. They were nice and said we could bring it back in and exchange it. We go back in and the others they had to choose from were even worse. The lady said their was nothing she could do. She agreed they looked bad but proceeded to say that another lady makes them in her basement so it's not something she can control the looks of. No answer was given when asked why they would have been purchased from the basement lady when their company saw they looked bad. We were met with silence. We asked if they knew of some place else we could go so we could purchase the correct looking item and the lady said exactly this "Good luck finding someone or some place to make it for you because no one in the US makes them". No one except the lady in her basement I guess, I wont go into detail on the condition of the place.... read more