Unlike others, we've had a terrific experience with Homes by Dickerson. Miles and Simon (PMs), Rachel (Design) and Shireen (sales) were wonderful to work with. Our punch list was completely taken care of to the point of going over and above our expectations. Our house is beautiful, and we are very pleased. Having a custom home builder that worked with our design changes and incorporating them perfectly (unlike other builders) is exactly what we needed. Overall, 5+ in all areas! read more

We purchased our home from Homes by Dickerson in 2020, and have since experienced serious HVAC-related issues that led to confirmed mold contamination, significant property damage, and health impacts to our child. We have had repeated coil failures, dangerously high indoor humidity (often above 70%), and eventually had to replace the entire HVAC system this month. After the replacement, humidity levels immediately dropped into the normal range, confirming that the original system was faulty. A professional mold inspection in July 2025 revealed Condition 3 (active mold growth) inside the ductwork, with multiple toxic mold species detected. We've also dealt with ceiling water damage, the failure of two refrigerators (likely from moisture), and most concerning -- our 2-year-old son has suffered repeated respiratory infections, requiring nebulizer treatments, steroids, and emergency medical visits. In July 2025, a company rep (Dale Pearce) entered our property without permission, failed to identify himself, and claimed the system had been installed correctly -- despite Ring footage showing it was already dismantled. He offered no documentation to support his claims and didn't inform us of the visit until nearly a week later. He spent exactly 5 minutes on our property and made no attempts to contact us for permission to be there. We've reached out repeatedly since June 25, but have received only two vague responses that ignored our health concerns, the mold photos, and our request for compensation. So far, Homes by Dickerson has refused to take accountability. We've since filed formal complaints with: - The NC General Contractor Licensing Board - The NC HVAC Licensing Board - The NC Attorney General's Office - The Better Business Bureau We're also aware of other homeowners in our neighborhood reporting similar HVAC and mold issues, and are now exploring legal action. **Buyers, beware. A premium builder name doesn't guarantee safety, service, or accountability.** read more

Working with Cam White and his team at Homes By Dickerson was an absolute dream! Cam started with us a few months into our homebuilding journey as the previous superintendent left, so he had to learn everything about us, and our home from a blank slate, quickly, to keep things moving. Cam made this process painless, and caught and resolved issues we had been dealing with previously, immediately. From start to finish, the level of professionalism, attention to detail, and genuine care he brought to the project far exceeded our expectations. This wasn't just about building a house--it was about crafting a home with every luxury and nuance perfectly tailored to our needs. Cam epitomizes "white glove service" in every sense of the word. His friendly and approachable demeanor made the process seamless and enjoyable, and no question or request was too big or too small. He consistently went above and beyond, ensuring every detail was executed to perfection--often anticipating our needs before we even voiced them. The craftsmanship and quality of the finished product speak volumes, but what truly sets Cam apart is his dedication to making the entire experience as stress-free and pleasant as possible. Cam's commitment to excellence is rare, and we feel incredibly fortunate to have had such an outstanding partner on this journey. Even post close, Cam worked with us to help hang our TV above the fireplace, which was something that he didn't have to do, but wanted to do. This just further showed that he truly cared and wanted to see the dream of a living room finished that he helped us create. We cannot recommend Cam and Homes by Dickerson highly enough for anyone looking for top-tier expertise paired with unparalleled customer service. A true professional who genuinely cares about his clients and his craft! read more

we had to spend $27,000 to replace our air conditioner and reroute the vents. We have had the problem of our air not cooling on the second and third floors since we owned the house. We fought with them until the week our warranty ran out, and ARS air and heating came out and kept saying we didn't need a bigger unit. Finally, we got them to replace the unit with a bigger ton unit. This summer, we had water dripping from the vents in our house, water damage around the vents, and the units in the attic looked terrible from condensation. Despite the threatening of us that hiring another air company would void the warranty, we called Pernell heating and air, which services our business location. They advised us that we needed a two-stage unit and replaced the unit outside and in the attic, costing us 27k to replace and install. We no longer have water dripping from the vents, but we still have water damage and a potential mold problem that needs fixing. Not to mention we had a host of other issues: - Rusting bathroom lights - Incorrect insulation vapor barrier in the attic - Wrong insulation foam around vents - Windows cracking (window company won't fix it) - Condensation in the fireplace and stove vent - Undersize hot water heater read more

DO NOT USE THIS BUILDER! They were unresponsive to our punch list and completely disinterested in making needed repairs. They were still painting when we had to move in( or we would be fined by HBD) and we were told it wasn't important because we'd have to repaint anyway. Their stance completely changed from before they had our money to afterwards. The critical and most expensive problem that our community has with them now is that they have failed to repair our road up to DOT standards. We have asked them about this for 3 years now, since 2019, and have been manipulated and misled with multiple excuses. At this stage, it appears that our community will have to hire a lawyer if we don't want to be responsible for the extremely expensive cost of repairing our road. Don't trust this builder. read more

Dickerson is the absolute worst builder in the triangle. Do not build with this company. Yes, their homes are absolutely gorgeous, but the quality of work they do and the employees you have to deal with is not worth it. They have poor customer service skills, they take weeks (or sometimes straight up ignore) to acknowledge warranty issues in the home or real emergencies. Our warranty guy retired and Dickerson didn't even have the decency to tell us that or who to contact moving forward. No wonder our emails were unanswered for so long. Our water heater started leaking gas 2 months after moving in with deathly levels of carbon monoxide in the home and we had to wait for them to respond even though the "client care" and the water heating company is "24 hours" We didn't feel safe in our home until it was fixed. Dickerson will leave your lot looking a mess and their workers will piss in bottle and leave them lying around your "gorgeous" home. They are absolutely a joke. read more

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Our experience building a home with Homes by Dickerson was an absolute nightmare. We've never posted about it or all of the issue we've had since moving in, but this latest issue is too much to ignore. This review is based on our firsthand experience and our opinion of HBD, their processes, and the ownership experience. They were wonderful until they got our deposit and that's when things completely changed. They were arrogant and very difficult to work with - everything was a fight. It was exhausting and stressful. Not only was the build process terrible, but the quality of the home hasn't been to the level we expected and HBD takes no responsibility for their negligence. The latest in a long list of problems we've had since moving into our home is that the shower liner wasn't installed correctly in our owner's suite. Over time, this has caused water damage to the celling in our breakfast nook. Two of our neighbors with the same floorplan have had the exact same problem. Since the issue didn't present during the brief warranty period, HBD's response to our request to fix it was, "we do not deem this matter to fall within our responsibility." So, they don't take any responsibility for their negligence in not making sure their plumbing contractor installed the shower liner correctly? No inspection would have uncovered this issue after the tile was laid. I'm not allowed enough characters to list all of our issues, but some of the highlights: during our build we had to threaten legal action just to get HBD to build the house according to the agreed upon plans and our contract. These were things that were in writing & signed off on by HBD. Within 5.5 years of being in our home, both HVAC systems failed and had to be replaced. We've had to remove multiple beautiful, mature trees due to issues with how our lot was graded, per an arborist. We've had to replace appliances, exhaust fans, windows, and the fireplace insert. These issues are not unique to our house either. Many of our neighbors have had the same or similar issues. Our small neighborhood is exclusively HBD homes. If you are thinking of building with HBD, I would strongly encourage you to build with someone else, or buy an HBD home that is at least 10 years old so that way the original owners have had time to identify and fix HBD's negligent mistakes. read more

I regret building with HBD and will not again. I will not recommend them, and buyer beware. It started with my sales representative who continually missed her own stated deadlines (several headaches and computer issues, telling me she was busy with other client work, etc.), which pushed the overall timing of my home, who made misrepresentations about my not being able to get a second floor on top of my garage (I ended up with a 21' tall cathedral garage - why would anyone want that / there's room for a second floor), and who kept saying that what I suggested would be "really expensive" and likely not what I wanted (implying that I, a single youngish female, could not afford it). If something is expensive, I don't care - tell me the amount and let me make that decision. Don't assume that because I'm a woman and single and in my 30s that I can't afford it - because I can. I have no doubt I would have been treated differently if I was a man, if I had come in as a couple, or if I'd been older. When it came to the design process, I mentioned that my friend, an interior designer, was going to help me with design decisions (there is a lot to decide, and I trust her judgment). The head designer's demeanor immediately changed, said that they were trained designers with degrees, and said that my bringing my friend into the process changes the whole dynamic and now they can only be "showroom coordinators." They wouldn't let me see almost any of my choices in advance, which led to a hurried and unpleasant design process, unless you're willing to accept the one of 3 options that are defaults for your entire house. After 6 weeks of hearing that I would get my cabinet designs the following week, I left a message with my designer complaining about the continual delays. I got a call from the VP the next day indicating that I'd upset the designer, and the designer has refused to speak to me by phone since then. I started this process 13 months ago, and I was supposed to close in October 2021. I found out today (2 months after my anticipated closing) that they are further pushing closing to the beginning of March 2022 (another 3 months). After having been pushed from August, to October, to November, to December, to end of January, and now to the beginning of March, I have very little faith in their ability to keep their word or actually meet a closing date. While I have some tolerance and understanding for material delays and recognize that COVID has placed additional strains, HBD continues to start and close homes while not being able to finish mine. While they had 4 months to notice before my building began, they didn't notice that Duke Energy needed to move something on my property - so, when building was supposed to start, it didn't - that delayed us. My first project superintendant didn't notice that the house wasn't built to the redlines - that had to be fixed and that delayed us. My first project superintendant wouldn't return my emails or calls and would go weeks without a response. I was forced to escalate issues just to get a basic response. My new neighbors let me know that my project would sit idle for weeks, and then a team would come by for 2 days and then not be seen for another 3 weeks. I tried to get anyone to focus on my house, and I received platitudes about "you're not alone." My first project superintendant left HBD mid-way through the project, forcing the need to onboard a new project superintendant, who is already overseeing 16 other properties. Nothing seems done correctly the first time, requiring the team to do and redo so much - the family room fireplace was 3" off center (I had to notice it), the master toilet was placed in the wrong space (I had to notice it), plugs that are supposed to be in the baseboards were put in the walls, shower valves were put in the wrong place, without asking me or letting me know they put a fireplace chimney exiting in the middle of my front roof (I had to notice it, and BTW it was hard to miss), they ordered the wrong size windows, they ordered the wrong front doors (I had to notice it), etc. The list goes on. The house failed its framing inspection several times - again, a further delay. I was told that the build process generally takes 7 months after 6-8 weeks of lot prep, permitting, and engineering. After 7 months of building, we just passed our framing inspections. I know others who have had different experiences with HBD, particularly pre-COVID, but they've obviously stretched themselves too thin, which has led to an all-around horrible experience for me at least. Save yourself the headache. read more

This company is a rip off. They use the cheapest materials, such as partical board molding, (not solid wood), hollow core doors they pass off as solid, terrible lot preparation for their now homes, bad drainage execution around the homes, and on and on. We are in a Dickerson home in an active deer area and what did they landscape the new house with? Plants that deer love and favor. We have had to replace 60% of what they planted. They offer a one year warranty which is actually a 10 month warranty and they do not stand behind it. All we have gotten in response to warranty issues is, "Oh that's normal, just give it time". Right? like our hardwood floors are separating, "Oh, that's normal". Do not buy a home from Dickerson if you are moving to the Chapel Hill area. read more

Buyer beware! Homes by Dickerson purchases and installs defective Lennox HVAC units. Called Builders Grade product. A step above junk. Have lived n our home for five years and need to replace our HVAC. Have spent $5000 over last two years replacing evaporator coil and compressor for ground floor unit. Now second floor unit requires same replacement. Lennox resolved a lawsuit concerning these same units just prior to us moving in. We were not in the lawsuit. Plus it gave homeowners pennies on the dollar. Did not fully rectify the problem Lennox units installed. read more

Worst customer service ever. Do they build a gorgeous home? Yes. Do they make you feel like a priority in the initial stages? Absolutely. Then, do they quickly wash their hands of you and any problems you might experience shortly thereafter? Sure do. We "had" a great experience with Dickerson until we started asking questions about the swale in our backyard, which, when it rains, is a river. Dickerson told us the swale was to direct overflow of runoff water from a common area to an adjacent drain and "works as it should;" then, Dickerson pointed the finger at Newland. Dickerson graded our property and the properties around us (which are swamps) without an engineer's assessment or assurance that they were in compliance with applicable standards, and we have learned Dickerson installed spec home fences (which impede water flow) absent HOA approval. When we were told to go up the chain for resolution, they punted to their attorney, and refused to respond to us any further. We will never recommend Homes by Dickerson, and we know many neighbors who would say exactly the same thing. read more

Working with Peter Winkler as the representative of Homes by Dickerson was a superb experience. We were pondering a move from Dallas and had been looking in the Chapel Hill area, including Briar Chapel. Though we visited several model homes and talked with other representatives of home builders, we quickly discovered that Peter and Dickerson offered excellent quality in construction, outstanding professional guidance, and sincerely personal interest in our acquiring the best possible home. In addition, Peter was impressively patient with us as we discussed options and changes. The post purchase inspection process was very important and Dickerson handled it marvelously with us. We did have one problem after taking possession of the home, and Peter (as Dickerson's agent) resolved it directly. If we were to make another home buying decision or offer recommendations to anyone else who is doing so, Peter Winkler and Homes by Dickerson will be the clear choice! read more