I was so impressed with Truly Nolen from the first phone call to the visits of the exterminator…read moreKurt. He was so knowledgeable and explained everything as he went. Then when it didn't work the first time (they knew it might not). They were back to redo it at no cost with additional products. I've signed a quarterly contract with them.

I have a house in Kennesaw that I don't live in but needed termite control service so I asked the…read morerealtor if she could refer me to a company. The one she gave me never responded to my inquiry. That turned out to be a good thing because then I discovered Ryan and Truly Nolen thru Yelp. We are now on the termite control plan with Truly Nolen which provides me with peace of mind for this house on a heavily wooded lot that I very rarely visit. Anyhow, I spoke with the realtor again today and let her know that her referral never responded to me which disappointed her of course. I shared my great experience with this Ryan amd company so she asked for the contact information which I was happy to provide.

I had been a loyal customer of Arrow for almost 10 years until a shocking experience during our…read morerecent quarterly pest control service led me to cancel everything. When the technician arrived at our scheduled time, I was nap-trapped in my son's room. My wife, who was on an important video call, was working in her home office, clearly unable to respond when he attempted to get her attention through the front door and office window. Instead of waiting, he entered our backyard, walked up the deck steps, let himself into our home, and interrupted her meeting--without any permission or notice. When I called the company to report this, I expected immediate apologies and reassurances. Instead, I was met with explanations about the technician's credentials and told it's "not unusual" for customers to allow him access to their homes when they aren't available. At no point had we ever agreed to this, and their dismissive attitude left us feeling unheard. By the next morning, I was done. If you're considering Arrow, think twice. Respect for privacy and genuine customer care are clearly not their priorities.

Whatever they use to control/kill insects in our house works well. The only rare bug we find in the…read morehouse are dead. If there are new problems that crop up from time to time they schedule a revisit promptly for free. We use them for termites as well and so far no issues.

Been using them for 20 years and have had wonderful service. They are always responsive and do a…read moregreat job. I've never considered changing.

I scheduled an inspection with Lookout Pest Control for Friday, 11/07/25, and the experience was…read moreunbelievably unprofessional. When Alex called to discuss my appointment, he cut me off as soon as I began describing my situation. Instead of listening, he told me I "needed to see a doctor" and that there was nothing they could do. He did not give me the chance to explain that I had already seen a doctor and been medically cleared. His dismissive attitude was rude and completely inappropriate for someone in customer service. I then called the corporate office and spoke with Bailey, who told me this was not how their company treats clients and that she would look into it and call me back. She seemed to respond, but the next person I spoke to was Johnathan, who made the situation worse. On his first call, he insulted my intelligence by telling me my building had extermination services, even though I was trying to hire my own independent service. On his second call, he flat-out denied service entirely. Despite having an active pest issue, they refused to even come inspect the unit, give guidance, or attempt to help in any way. I was also told their treatments were "watered down" and that I could buy stronger products at Home Depot--so why even hire a professional? This is how they treat someone actively seeking help with an ongoing infestation? Dismissive, unprofessional, condescending, and unwilling to provide service. I strongly do not recommend using Lookout Pest Control. Save your time and money--go elsewhere.

I called MayDay for a wildlife exclusion service as I had used them in the past and was very…read moresatisfied. I was very pleased with Mayday over another company I was using. They followed and scheduled services until my problem was fixed. They are very diligent. Then, the concluded by disinfecting my basement. Very pleased

Quality work, very professional, knowledgeable Tim was our…read moretechnician. He went over and beyond. Service we received was gutter guards, they closed any and all entryways for rats or squirrels to get in. I don't leave reviews until the company is good.

I would give 6 stars if I could. I initially had Safe Haven out for a wild life issue and was so…read moreimpressed that I signed up for their Premier bundle. The professionalism is top notch and you can tell these guys are highly experienced.

From the owner: We’re a local team of pest and wildlife experts with over 30 years of combined experience. Our…read moremission is simple — to keep your home pest-free while delivering the kind of service you truly deserve. When was the last time your pest technician took the time to really explain what they were doing — and why? At Safe Haven, we believe you deserve more than a quick spray and a wave goodbye. This industry has settled for “good enough” for too long, and we’re here to raise the bar. Our goal is to bring back the gold standard of pest control — honest, thorough service that gives you total peace of mind.

This is the worst experience I have ever encountered. Sevice manger and the branch manager. I…read morereally wish I had chosen a different company. We had a exclusion put on our house and did a horrible job. We paid almost 4.000 dallars and still it's not correct. I would give them a big fat 0.

Decided to check out the trusted Orkin brand after poor service with another pest control company…read morenamed Aptive. Specifically we had a nice infestation in our new home that needed to be remedied quickly. Orkin was glad to help and came out quickly. Their professionalism and cleanliness, along with their attention to detail made a great first impression. They offered financing options to help with the cost of service, which we felt was pretty reasonable for the amount of work being rendered. Their pest specialists are very friendly and helpful! We are so happy to have chosen a dependable and reliable company for all of our pest control issues. Thank you Orkin crew!

Service is excellent. I get text messages before appointments and when the tech is in route to me…read more The tech is on time and checks out everything. Super professional!

Made an appointment the day prior and happy they could come out right away. Technician was delayed,…read morebut company kept me apprised. Chris was here after regular hours and thoroughly completed his furnace maintenance. First time using these folks and pricing was great for annual maintenance program. Will continue and recommend.

I initially called Bug Off for a Grey Squirrel problem. Alex was great at responding and gave us a…read morefair quote. The work was done on time. The problem is after the work was done the flashing that is suppose to be on the roof to keep the critters out is not staying in place and I called over a month ago and left a message for someone to come put it back in place and no response. Today a large piece is on the ground so I've called again and no one is answering the phone so after the work is done there is no follow up or returning your phone calls. Both calls were during the day and during work hours. I'll do it myself but I let a friend borrow my ladder so it might be a while.. I thought that's why I paid them $1700.

If I could give less than 1 star I would. This company shouldn't even be entitled to the star…read morerating scale. (Let's come up with a new rating system for crappy businesses and instead of stars, we use piles of...) Last year towards the end of the season (2020) one of the young techs accidentally backed his truck over our landscaping. I called the company to ask if they would fix it. The manager, Brian Walker immediately denied culpability saying that they don't damage property. Fair enough claim, maybe they hire perfect superhumans who never-ever make mistakes--oh wait that is a Netflix series. I told him I could take a picture, he provided his email. I sent the picture of 3-4 inch deep tire marks and the smashed plants. I thought, he then had undeniable proof, but he adamantly said it wasn't his tech. I told him I have video. I sent him the video. Begrudgingly his company took responsibility and I wanted them to fix their mistake, Brian first said give it a week, and it should grow back. In a week, the plants looked even worse. (Stick to killing bugs or start a business where you are good at killing flora; you are no Green-Thumb!) I called back he said they could offer 1 free treatment ($45 value). I said no. (I have 1 month of no mosquitos, but every time I go up and down my driveway, with never once running over my plants, I might add; I will see the tire marks and dead plants). That was unacceptable. Eventually they sent out a friendly tech and Mr. Walker was supposed to come out as well, but "something came up," (something more important than an apology?) Upon rectifying the damaged plants, I was then informed by Mr. Walker that I was no longer welcome as a customer. So I wrote a similar review as above. No later than 4 days later I get a phone call from the assistant for the owner of Bug-off, Don Edwards, and he wanted to speak with me. I spoke with Don and he seemed to side with me and verbally agreed that Mr. Walker was in the wrong for terminating our business relationship. Don said he would take me back the next season (2021), that is if I removed the negative review. And so I did. He gave me his word. I understand its hard for small business owners to attract customers and for a customer service manager to take steps to reduce the customer base out of spite, is pure ignorance. Fast forward to Spring 2021. I thought I would give Bug-Off another chance, save me the time from shopping around for a commoditized service, and Don seemed like a nice guy last year, we parted amicably. I called the number above to initiate service, and something was odd. Instead of the customer service rep saying when they'd be out, she said her system was down and could not get me a quote (??), and she would have to check with her manager on pricing. (Since when do you need a manager to give a price quote for spraying mosquito mist? Why would I be getting a "new" quote anyways?) I brushed off the response, but don't patronize me, its customers like me that help pay your salary. So, I get a call back from Bug-Off, and I missed the call. I check my messages and the customer service rep told me they are refusing me service for Mosquito treatment. I wasn't surprised. Clearly, I wasn't a great client, after all I paid on time and I complained 1 time about his employee killing my plants and asked them to fix it. They are out less than $100. Don Edwards can't be spending an additional $80 on customers, every time his employees screw up, or else he'd be out of business. Being in business for 17 years, he probably knows a few things about running a "great" company, and that is to do what is in the best interest of himself. (Ironically, any other successful business from retail to tech unicorns ALL put the customers first). What is surprising, is that Don reneged on his word. As a small business owner, he doesn't have the marketing budget to compete with household names like Terminix or Orkin (which has competitive prices) or Massey, which advertises on the Radio, or Northwest or Arrow that have billboards all around town. All Don has is his word and "great" service - and he has failed miserably on both. Customers be ware. I can't imagine this is an isolated incident, so don't say I didn't warn you that: if Bug-Off screws up and ticks you off, you will have a similar fate and be mistreated-its their company culture. Alternatively, try bundling your pest control services to include mosquito treatment, you will get a discount. If you are in the market for just Mosquito misting or abatement, I will save you the Googling: Mosquito Joe, Mosquito Squad, MosquitoNix. I trust you will make the right choice and take your business elsewhere.

Great service, professional, and very polite arrived on time, called ahead, and service was…read morecompleted promptly

Thank you Nick for coming out and doing an excellent job on my first maintenance spray with you! He…read morerespond immediately and was very polite and informative. He also found two wasps nests starting near my bedroom window. He walked around and got rid of all the spider webs as well.

I contacted A and A Critters who referred us to their pest division, Matt's, about an insect…read moreproblem. Matt himself responded right away and I was able to quickly get an appointment. We apparently tracked in fleas from outside where many dogs are walked close to our door, because our inside cat of several years suddenly had fleas, never seen before. Despite treating the cat directly with topical and oral meds, we kept finding them, along with what looked like eggs, when using a flea comb. I was horrified and after researching learned we needed to treat the environment. Matt explained the type of products they would use and what to expect, and the tech was great about communicating when on the way about his arrival time . We were still seeing a couple fleas and eggs a few days later and although I know the cycle can take a few weeks to break I was concerned, as some areas had not been treated. I contacted the office and they were responsive and courteous. Matt reached out with some info and they had the tech return to both retreat with another product and treat some new areas. I know that my stress was showing (having to wash every area rug, blanket, throw, pillow, sheet, anything fabric in hot water and dry it on high to kill the eggs and I was doing laundry round the clock) but the office, Matt and the tech remained patient and empathetic and never made me feel like I was a bother. After the second treatment we haven't seen any further evidence of fleas - but if we did, I know the service is guaranteed. Matt's Pest provided prompt, courteous, professional and effective service. I definitely recommend them!

This company is very professional on time and very knowledgeable and experienced. Matt, the owner…read moreensures you that he will get to the root of the problem! His education in this industry coupled with his experience, makes me feel confident that any pest or bug problem I have can be resolved with this company. I had him spray for carpenter bees, and also set some traps for the pesky squirrels that had gotten into my attic. He also sealed out my house a great service to have if you have a lot of squirrels and live in a wooded area. I highly recommend Matt and his company for any pest control problems. You may have!