I initially called Bug Off for a Grey Squirrel problem. Alex was great at responding and gave us a fair quote. The work was done on time. The problem is after the work was done the flashing that is suppose to be on the roof to keep the critters out is not staying in place and I called over a month ago and left a message for someone to come put it back in place and no response. Today a large piece is on the ground so I've called again and no one is answering the phone so after the work is done there is no follow up or returning your phone calls. Both calls were during the day and during work hours. I'll do it myself but I let a friend borrow my ladder so it might be a while.. I thought that's why I paid them $1700. read more

Bug-Off Exterminators - Suppose to be on the roof. - Pest Control Near Me - Woodstock, Georgia

If I could give less than 1 star I would. This company shouldn't even be entitled to the star rating scale. (Let's come up with a new rating system for crappy businesses and instead of stars, we use piles of...) Last year towards the end of the season (2020) one of the young techs accidentally backed his truck over our landscaping. I called the company to ask if they would fix it. The manager, Brian Walker immediately denied culpability saying that they don't damage property. Fair enough claim, maybe they hire perfect superhumans who never-ever make mistakes--oh wait that is a Netflix series. I told him I could take a picture, he provided his email. I sent the picture of 3-4 inch deep tire marks and the smashed plants. I thought, he then had undeniable proof, but he adamantly said it wasn't his tech. I told him I have video. I sent him the video. Begrudgingly his company took responsibility and I wanted them to fix their mistake, Brian first said give it a week, and it should grow back. In a week, the plants looked even worse. (Stick to killing bugs or start a business where you are good at killing flora; you are no Green-Thumb!) I called back he said they could offer 1 free treatment ($45 value). I said no. (I have 1 month of no mosquitos, but every time I go up and down my driveway, with never once running over my plants, I might add; I will see the tire marks and dead plants). That was unacceptable. Eventually they sent out a friendly tech and Mr. Walker was supposed to come out as well, but "something came up," (something more important than an apology?) Upon rectifying the damaged plants, I was then informed by Mr. Walker that I was no longer welcome as a customer. So I wrote a similar review as above. No later than 4 days later I get a phone call from the assistant for the owner of Bug-off, Don Edwards, and he wanted to speak with me. I spoke with Don and he seemed to side with me and verbally agreed that Mr. Walker was in the wrong for terminating our business relationship. Don said he would take me back the next season (2021), that is if I removed the negative review. And so I did. He gave me his word. I understand its hard for small business owners to attract customers and for a customer service manager to take steps to reduce the customer base out of spite, is pure ignorance. Fast forward to Spring 2021. I thought I would give Bug-Off another chance, save me the time from shopping around for a commoditized service, and Don seemed like a nice guy last year, we parted amicably. I called the number above to initiate service, and something was odd. Instead of the customer service rep saying when they'd be out, she said her system was down and could not get me a quote (??), and she would have to check with her manager on pricing. (Since when do you need a manager to give a price quote for spraying mosquito mist? Why would I be getting a "new" quote anyways?) I brushed off the response, but don't patronize me, its customers like me that help pay your salary. So, I get a call back from Bug-Off, and I missed the call. I check my messages and the customer service rep told me they are refusing me service for Mosquito treatment. I wasn't surprised. Clearly, I wasn't a great client, after all I paid on time and I complained 1 time about his employee killing my plants and asked them to fix it. They are out less than $100. Don Edwards can't be spending an additional $80 on customers, every time his employees screw up, or else he'd be out of business. Being in business for 17 years, he probably knows a few things about running a "great" company, and that is to do what is in the best interest of himself. (Ironically, any other successful business from retail to tech unicorns ALL put the customers first). What is surprising, is that Don reneged on his word. As a small business owner, he doesn't have the marketing budget to compete with household names like Terminix or Orkin (which has competitive prices) or Massey, which advertises on the Radio, or Northwest or Arrow that have billboards all around town. All Don has is his word and "great" service - and he has failed miserably on both. Customers be ware. I can't imagine this is an isolated incident, so don't say I didn't warn you that: if Bug-Off screws up and ticks you off, you will have a similar fate and be mistreated-its their company culture. Alternatively, try bundling your pest control services to include mosquito treatment, you will get a discount. If you are in the market for just Mosquito misting or abatement, I will save you the Googling: Mosquito Joe, Mosquito Squad, MosquitoNix. I trust you will make the right choice and take your business elsewhere. read more

Bug-Off Exterminators - Pest Control Near Me - Woodstock, Georgia

We had some bats take residence in our gables and needed a fix. This is the first company who didn't try to gouge us from the get go. This company came the day we called to give us a free estimate. Jim was thoughtful and informative. The day of rescreening, cleaning and disinfecting, Alex and Phillipe were on time, respectful, and worked diligently. Would highly recommend! read more

These guys are great! Alex came out and assessed my situation and was able to fit me into his schedule pretty quickly. Alex and Tim did a great job and were very friendly and knowledgeable. I would highly recommend them to friends and family. I also receive monthly mosquito service with them and their prices are unmatched! read more

We've been a Bug-Off client for nearly 4 years and have seen an incredible difference in the mosquito and bug population around our golf course home. Since our yard backs up to the golf course woods, it's tough to control the mosquito population without Bug-Off's service. Tim has been our Bug-Off technician since we hired Bug-Off. Tim is not only professional, on-time, courteous and effective at what he does, he's also a great guy to chat with and bend your ear. Tim has nearly become "part of the family". Thank you Bug-Off and Tim for your service! We'd be miserable without you! read more

Agree with the "Horrible, Awful" comment. We spent thousands of dollars like several others reviewing here on Bug-Off Exterminators trying to rid squirrels in our attic, and the bottom line is that they cant get the job done. Don't waste your money on them, like we did. read more

Alex and his team (Termidor Termite Treatment) and Ricky (General Pest Control) are both outstanding in their customer service and professionalism. We have been very pleased with every aspect of Bug-Off's operations, from the reception, appointments, follow-up, and call-backs (if we see a bug, they will come back for a complimentary spray). The employees are all very positive and hard-working. This speaks volumes for the culture of the company and the effort they make in their hiring and retention. Their prices are very competitive, as well. I highly recommend Bug-Off Exterminators for all your pest control needs. read more

Super nice people, but the treatments don't get rid of the bugs for long. We frequently have to request spot treatments for ants and roaches. read more

Bug Off has been amazing! Kristi is very knowledgeable and personable, I highly suggest calling and requesting her!

We have used Bug Off for over8 years and we highly recommend them for your home and your business. We use them for both. Tim, our technician is a friend now and we would trust him totally in both places. They have kept our house in the woods free of all the creatures that live outside. We started using them in our previous home for an ant problem that another company could not stop. Bug Off figured it out in one trip! We will only use them. read more

HORRIBLE! AWFUL! I needed someone to come over the weekend and treat the apartment I had just moved into b/c it had roaches. This place was so nice and accommodating and sold me on a one time $225 service which according to them was a great deal. The technician (Dennis) was supposed to be in there for an hour or more pulling out all the appliances in the kitchen spraying everything and also treating the rest of the apartment. Dennis showed up a few minutes after 10am, we spoke for a few minutes, was told I had to keep out of apartment for at least 3 hours. Then there was a little snag in his plan to rip me off. My apartment door only locks with a key so I had to come back and lock behind him. I left a few minutes after 10am, got daughter loaded in car, stopped to get gas and before leaving the gas station he called to say he had finished early, everything was taken care of, and to stay out for 3 hours. IT HAD BEEN 15 MIN!!! I immediately drove back to the apartment, arrived a few minutes after he called, followed the instructions, locked door from outside ect. I stayed out for the rest of the day, spent night at parents house, came back to my kitchen covered in slippery residue EVERYWHERE, had to call to find out if ok to clean up, put my kitchen back together and by end of first week was already seeing roaches again. I am calling to ask for a refund. $225 for 15 min of work is ridiculous and this company should be ashamed of their so called technician, selling this amazing service when they have no intention of doing the work and I would never have known about the crap job if my apartment could be locked from the inside! read more

Tyler the tech was extremely acrobatic and skillful at climbing through my walls and attic making sure all my roaches were obliterated. I usually don't write reviews, especially about bugs, but this was some true talent. It was like Ghost Busters but for German roaches that re populate as if there's no end. Bug off is polite, persistent and the pricing is fair. In fact, I even tipped Tyler generously after the final visit - no more bugs!!! read more

Parking is also an issue: there are no open entrances from the parking lots to the zoo, meaning a long walk from any of the lots to the main gate. read more

I called this exterminator when I heard scratching in the ceiling. They were quick to respond and send their salesman out to my home to create additional fear about infestation. While they were quick to "seal" my home from pests (to get their $1300 payment), I had to call and schedule each follow up appointment that was supposed to be part of the package I paid for. I could tell they had no intention of fulfilling the entire service unless I called. They still have not finished the work of cleaning the attic, even after their salesman created fear of bronchial issues with what he found up there. Overall, the service men were friendly but I feel a bit taken advantage of. I paid good money and the work was never completed. read more

Great service,Ric is our guy he's always on time and very professional!I highly recommend this company!

I was very pleased with my initial technician. When a new technician showed up, Bug Off wanted to charge me more for the same services.