1. Homemasters

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Tigard, OR

Homemasters

3.1 (61 reviews)
Closed • 9:00 am - 1:00 pm

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Excellent

Services - Homemasters

Gutter cleaning

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Their accounting managers last reply.
Little L.

Homemasters showed up to quote my gutters and all went well. They had the best price by far, a great salesman, and within a week I was under contract. It all went bad from there. The install that would be a week or two out was more like three to four weeks. The people that worked on my gutters were great but didn't really communicate with me until the last day (after completing the work incorrectly). They left and I assumed my job was done. A week later a supervisor comes by to sign off on the job. He informs me that "due to my roof type and condition of roof they were unable to install flashing and felt as part of the gutter install". Not only was that part of their pricing but they just finished the job incorrectly! They didn't stop and ask or give me any options. This meant I had raw wood in many areas that water was leaking on every time it rained. After a long process of emails, phone calls and horrible customer service they finally agreed to credit us 1,000 for the lack of completed work. Then came the kicker - they provided a quote to come back and correct all issues and install the flashing and boards (that we thought they already had done) as well as replace a few tiles they broke. The quote was astronomical considering just weeks prior they could have done this as they were working and avoid it being an entire new job. After many discussions we felt at their mercy and agreed to pay the full amount - another 2600 which now made them far more expensive than the three other quoters. We had to fix the issues though! We also had to have them replace runs they had bent or damaged. Long and short they came back to fix it, told me it was as much work as the first time but somehow worked less than 8 hours total on this. The supervisor calls to tell me they can't fix the tiles because they are unable to locate my type of tiles. I say "don't worry I have some spares - I will put them outside and deduct 10 each from the invoice as that is the cost". He says ok we hang up and I'm finally done. Not so much. I get the invoice and the tiles are a line item for material I provided ! I immediately contact accounting and explain I provided the tiles and I understand that the labor is still due but not materials I provide. She gets back to me after talking to her manager and RAISED my invoices ! States due to location of tiles it was 25 each not 10!!! We go back and forth for weeks. A manager never calls me. To date hasn't called me. Finally my Husband and I decide we still owe them the majority of money. I send one check for labor and job and a second check for the tile install minus the cost of tiles. They cash both. No word. No email. 60 days later I get a late invoice for the balance of tiles only. I immediately email back again stating I'm not going to pay this and I have requested multiple times for a manager to call me. Today I get the response that "I have placed you on the Do Not Service list due to your lack of integrity to pay based on your contract". I have paid this company upwards of 5k and I'm on a do not service over 30.00. You think I'm kidding. I'm not kidding. I'm attaching the most recent email. This company is irrational- unprofessional and flat out non responsive to customers. When we were trying to negotiate the "change order" due to them not quoting the job right to begin with- my husband had to go into the location because they weren't returning our calls. I had to share my story. I'm currently refusing to pay the 30 and again requesting in writing someone reasonable contact me. I'm also going to file a complaint with the BBB today

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18 days ago

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1 year ago

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3 years ago

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4 years ago

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5 years ago

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10 years ago

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6 years ago

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8 years ago

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6 years ago

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9 years ago

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4 years ago

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6 years ago

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7 years ago

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14 years ago

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10 years ago

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12 years ago

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13 years ago

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8 years ago

I sent these people an email asking if they did roof repairs in Government Camp. They never bothered to reply.

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13 years ago

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6 years ago

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9 years ago

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9 years ago

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14 years ago

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13 years ago

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11 years ago

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14 years ago

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12 years ago

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11 years ago

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11 years ago

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12 years ago

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11 years ago

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8 years ago

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14 years ago

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10 years ago

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Page 1 of 2

Ask the Community - Homemasters

Review Highlights - Homemasters

“Doug Walhood gave a very competitive bid and the work started within 2 weeks.”

Mentioned in 2 reviews

Read more highlights

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Moss Busters are great! The folks I had communicated with throughout the process (Keaton and Drew)…read morewere awesome. As a new homeowner, I appreciated their knowledge and help. They were friendly, too! I highly recommend them and I will certainly be giving them my business in the future. I hired them to do roof cleaning, gutter cleaning and moss-prevention treatment. And to me, the price was fair and affordable. Again, I'm a new homeowner and this was the first time I ever had to do this... so even if what I paid was too much (I wouldn't know), I don't care because their stellar customer alone was worth every penny. Thanks, Moss Busters! I'll see you again in September!

The thing I like about Mossbusters is they don't just knock off the big pieces of moss from your…read moreroof and apply the moss inhibitor powder like the rest but they actually take care of 99% of the moss. When they finished the job, I could see only very tiny moss on my roof, but it was very very small. That's what sold me on them. You get immediate results after the cleaning rather than having to wait on the moss inhibitor powder from kicking months down the road. Having said that their prices were in line with 3 of 4 quotes I had gotten and I was able to call someone on the phone and ask several questions that they did a great job answering. The only issue I had was that they had to come back to my house two more times to get the job done right. The first time they had a miscommunication with my gutters that was stated in my quote but wasn't done, so they came back and did it. I managed to catch them where they weren't that far away. The second time, was because I requested it because they missed washing a gutter and the ends of my gutter on my dormer were not quite clean. I took pics and sent it to them for proof. They did call me back the next day and apologized and had someone come over in the afternoon to clean the missed gutters and double check all gutters. They did clean all the debris quite well, in fact it looked better than when they started. I really appreciated that. Roof looks great, gutters look great and I'm satisfied, however I was told I would get before and after pics and it's been a few days so far and I have not gotten any pics. I would use them again but definitely recommend double checking their work to make sure nothing was missed.

Precision Roofing & Gutters - plywood "repair"

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We were blown away by our experience with Precision Roofing and Gutters! Doug is honest and…read moreforthright, and the team delivered on everything they promised. Doug, David, and the entire crew were courteous, professional, and a pleasure to work with. They completed our roof work in about three days, and their work ethic, thoroughness, and attention to detail were outstanding. They cleaned up every evening and treated our home with care. Several team members also stopped by to make sure we were completely satisfied--a personal touch we truly appreciated. We couldn't be happier with the work and highly recommend Precision Roofing and Gutters!

This company made numerous mistakes on our project. We told them that we would pay once all…read morecorrections were completed; however, David, the Operations Manager, began threatening us with placing a lien on our home. We paid the full amount, but afterward there were continued problems with completing the work and repairs, along with additional damage caused during the project. We paid $47,000 for a large-scale job, yet they continued to make errors on a daily basis while attempting to conceal them from us. One of the most alarming examples was that they installed Window! flashing across the entire roof. (David's Idea!). I can't even count how many times I had to clean nails out of the street and garden, as well as oil stains from the driveway and street, after they left. One of the workers was pulled into the gutter machine right in front of my eyes. Thankfully, another worker managed to shut the machine off in time. The workers from this company are vulgar and aggressive. They reacted aggressively when I asked them not to damage my property, because they destroyed many things during the project. I was only able to learn the truth from the security cameras because they lied to me when I asked what had happened. The owner of the company did not respond to the aggressive behavior of the workers, even though we informed him about it many times. The company owner should ensure that workers have access to proper restroom facilities. At the beginning of the project, there were none, and one of the workers relieved himself in my yard--in plain view of me!

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From the initial meeting to the finished project, was painless and professional. Explained what…read morethey were going to do and provide. Through inspection of my attic spaces. Pointed out my problem areas and said what they would do to correct. Erick, was our representative and EVERYTHING contractual and verbally expressed were completed. The crew was professional and workmanship was flawless.

Homemasters - roofing - Updated October 2026

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