Josh is very knowledgeable and fixed my washer in no time at all. Not costly at all. 1 day response…read moretime. Could not ask for more!! So if you need a great repairman, this is your man! Thanks Josh Skip

Service, quality and value. Thought I needed a whole new hood fan assembly. Josh just tightened a…read morefew volts and it was fixed. ! Dependable.

I had put off calling for a repair on my dryer..talked with Matt on Monday, he had a cancellation…read morefor next day. He arrived within the window time frame he gave and quickly got my dryer back in working condition! He had upfront pricing. Very knowledgeable and even offered to give me advice on brands to avoid when I'm ready to upgrade! Definitely keeping this contact for any other home appliance repair needs.

I never came back to update but figured I should. After some time we eventually discovered there…read moreWAS hot water being piped to the dishwasher, Matt just hadn't looked in the right place. Despite attempts to fix, Matt was unable to help us and we had to replace the dishwasher. He told us the part was too expensive and went silent. Disappointing after the experience we had on day one, which apparently was just me being naive. Lesson learned.

Our dryer was leaking gas which set off our carbon monoxide detector in the middle of the night. It…read morewas a very scary situation to say the least! West End managed to fit us in the next day, and the tech they sent out was probably the friendliest worker we've ever had in our house. He was extremely punctual, knowledgeable, efficient, and happened to be a great conversationalist as well! The price was right for the speed and quality of his work, and was very straightforward in how it was broken down (basically a flat $99 service call fee + parts/labor) with no hidden fees or adjustments made after-the-fact. We'll definitely be calling West End for any appliance issues in the future!

Called and recording said they were booked out 2 weeks. Emailed them and asked for an appointment,…read moregot a call back and was told they just had a cancellation and could be at my home in about an hour. Scott came, took care of the problem at a very fair price. I'm so impressed with this company. Scott and Joe are great.

Great service repair person. He had the part needed for my oven repair and was on his way…read more Didn't give a 5 star due to the fact that when I booked online it took over a week to get someone out. Also, I wish they incorporated the service call into the repair so you didn't have to pay that on top of the repair. I understand why they charge a fee, but if I don't cancel and have a repair I wish it was credit toward the repair.

we have been quite satisfied with Lanes. we've purchased a stove, a refrigerator and a microwave…read morefrom them. the reason for the lower rating is that: 1. the stove installation was never fully levelled perfectly and it's always been an annoyance for us. the workers didn't seem to understand how to do this or really want to do it. not impressed with the professionalism of the company's installers. 2. their repair rates are very very high. we will be looking around next time we have a repair.

I had a problem with my refrigerator, and I contacted Allen's Appliance Repair to see if they could…read moredo anything to help. They responded so quickly to my request and gave me sound advice. Unfortunately they were too far away to service my fridge, but they told me what most likely was the issue, and they answered my questions on the phone promptly. I appreciate companies that don't try to nickel and dime you for a service call when they know it can't be fixed before they even get there. Thanks for being an honest company.

AmazIng service. Very prompt in response and only focus was to help me solve the problem. Defiantly…read moremy go to company for all appliance repair!

Another businesses' techs examined my dishwasher which wasn't running. ( They happened to be there…read moredue to another issue) They offered to sell me a new dishwasher and I declined. NEWARA Bros tech came out and within two minutes showed me that a cup was blocking the latch of my year old dishwasher. There's a reason I buy my appliances at NEWARA: they are honest and concerned about their customers!

Excellent communication, as well as work and explanation. Had a concern with a gas smell from our…read morenew -ish stove, and he diagnosed the problem within 5 minutes. Simple repair (for him :)) and I would definitely call Henry again if/when I have any appliance issues. Highly recommend.

I called to make an appointment on Wednesday and Henry said that he would be to my house on…read moreThursday between 2:00 and 4:00 and that he would call or text when he was 20 minutes out. He never showed nor called.

We have used this family run business for decades. We trust them for expert repairs and fairness in…read moretheir billing. Recommended!

First called September 28th Monday. Left voicemail. No call back. Called the next day and spoke…read morewith receptionist. Service call on Friday. Was told that he would be back late Monday morning/ early afternoon. Finally received a call @2.54 that he was on his way z. Just left at 3.30. Mentioned that I would be hesitant to call them in the future due to the lack of communication!

I discovered UDG quite by accident or should I say divine intervention! I needed my washer…read morerepaired and here we were with the holiday weekend approaching! I looked at their review and was quite impressed. I called and spoke with Krystle who was kind, polite, professional and knowledgeable. I told her my concern and she said that someone could be out Friday, July 3 between 12/1:30. Yes!!! Jesse, service technician, arrived during the time frame stated. I received a message stating who was coming, a picture of the technician, what he was driving and plate number! Overkill....absolutely NOT! I appreciated that I was respected and appreciated enough for UDG to take the responsibility for their customer and letting me know who was coming. Customer service like this is valuable. Jesse represented UDG Services with professionalism and integrity. He took care of what was needed and we responded appropriately. The service call was very fair . The washer is repaired, we are happy and we have clean laundry! Much thanks and appreciation to Krystle and Jesse and UDG Services who also represent Our Great Service of the United States of America and Veteran owned. Because of the Brave, We are Home of the Free. Thank you again. You have a customer forever.

Fees are astronomical, $152 to come out for a diagnostic to find out my lid lock needed repair…read more received a quote for $314 for the part and labor. I could practically buy a new washer. I found the part for $30 and paid a friend $50 for a 20 minute job. first time using this company and would not recommend for their price gauging.

Mr. Appliance of Grand Rapids has provided very good service. I certainly recommend this company to…read moreeveryone that needs service.

Working with them was great -- until it wasn't. My Samsung washer stopped draining. I knew it was…read morethe drain pump, so I called around to see who could come soonest and Mr Appliance was here the next morning. He was professional, so nice, confirmed what I knew already and said they'd get the part ordered. I paid $200 for that visit to tell me what I already knew. Fast forward a few days and the part is in and ready to install. Again, so professional and informative. I had the utmost confidence in him. All fixed--$298 more. At this point I could have bought a new machine, but the service was fast and professional. After he left, I started a load of towels. I went up to switch laundry and the floor had about 1/8" of water. My laundry room is on the 2nd floor. Most of it went down the floor drain, but that got overwhelmed. I went to the basement for the shop vac and the water had made its way all the way down and leaked into the storage room around the pipes. There was so much water everywhere. I tipped the washer back to see underneath at what could have happened. I could see it clear as day and I'm not a licensed washing machine repair person. He didn't connect the clamp to the drain pump after installing!!!! So during the final spin cycle, the tube came loose and all the water in the rinse cycle ended up all over my house. I had clean up, had to call servpro for water in the walls and have the carpets outside the laundry room cleaned. I needed to replace the laundry room rug as well. When I contacted them and told them what happened they offered to come fix it. I told them I already fixed it....and it wasn't a "fix", it was improper installation. This is where things went south. I had paid for water clean up, lost 2 hours of my work day and had to throw away a rug. I paid $498 for a fix that cost me hundreds more because it was done incorrectly. I only asked for $250 in reimbursement, which I didn't think was a lot considering I could have asked them to file an insurance claim and pay for water clean up and rugs. The person had the nerve to say the best they can offer is $100 because they have costs involved. We went back and forth a few times and they are lucky my husband is a nicer person than I am because I was ready to just dispute the credit card charge and provide the pictures and videos to prove the job was not done. We ended up on a $179 refund. My husband was happy to have it done. I am still upset about how it all went down and insulted that they could offer was $100 after we paid their fee and the clean up after they messed it up. This was their exact response to me after asking for $250 back "I think that would be a little too much. I know you had to pay some cost for cleaning but we also offered to return to fix it." I honestly did not want them to be out the part cost, so I asked for the breakdown of the invoice. I would pay for the part, they pay for the service. They don't offer receipt breakdowns of parts and service. The exact response: "We don't breakdown the parts and labor as we charge just one fee for all. Sorry we still need to cover some cost on our end as well. We can do $179.95." Their fee is expensive, but their response time was amazing. Finishing the project correctly and the follow up conversation when it went wrong gives them ZERO stars. They are a business and should be insured for these types of mishaps. Water clean up is no joke. I do not recommend them.