I wrote a 5 star review almost 5 years ago. So going with Richardson and his Team for my next home…read morepurchase was a no-brainier. This time, I wish I could give a 10 star review. The Gold Star Team continues to exceed service, expectations and communication. They not only gave me the best interest rate ever but did everything possible to make sure that rate remained the same throughout my unexpected long closing term due to title issues. They continued to be extremely responsive and answered ALL of my questions, alleviated ALL concerns and were diligent throughout the process. Mike, Bentley and his whole team made the home purchase as stress-free as possible. I am grateful for you all :)

Mike and his team did a great job for us on a complicated transaction that was on a tight deadline,…read moregot us a great rate and closed on time. Highly recommend!

Teresa is a 5 star loan officer and the best in the business. I cannot recommend her enough. Not…read moreonly is she professional, highly educated in her field, but she responds to all your questions and needs in record time. I look forward to working with her again in the future and sending all friends and family her way.

We have bought/sold several properties in the last 30+ years and our experience with Jeremiah Eck…read moreat the Kietzke location was by far the best. He was efficient, personable, and really knows his stuff. Guild Mortgage is lucky to have him; he represents the company well. I would recommend Guild, specifically Jeremiah, to anyone looking for a mortgage. Thank you Jeremiah - you are the best!!!

Amanda was very thorough and helpful and made the pre-approval process for me so much more simple…read moreand streamlined than I anticipated. First time home buying can be scary and she helped settle my nerves with her professionalism and knowledge. Highly recommend!

I cannot express how Grateful we are for Amanda and her team at Guild! They were absolutely…read moreincredible and so helpful throughout the entire process! Any questions or concerns we had were addressed immediately! They helped my little family buy our first home and it was so easy thanks to them! If you are looking to start the process of buying a home or even just want to know the steps to take to get you ready for buying a home down the road, Guild Mortgage is the place to start! Their business is amazing and we highly recommend them! Reach out today! Don't wait :) Thanks Amanda and Guild Mortgage Team!!!

Our first experience with Amy Brazil was when she was the lender for our daughter's first home…read morepurchase. We were impressed with her handling of that process. Amy was instrumental in my daughter finding a grant to help pay closing costs! Of course, when it came time for us to find a lender, Amy was our first call! We've had a nightmare experience working with other lenders, but Amy Brazil and her team is a DREAM!!! Our experience is what a buyer would wish for! From day one when we were shopping lenders, Amy was responsive and helpful, providing us with tools to navigate the lending process, & we appreciated how connected she was to us. Amy also made it easy to choose her over the other lenders by matching their rates and even beating their fees! Once in the process, she continued to stay connected and was always available to answer questions or provide information. She stayed on top of the market & when the rate dropped, she was on it to make sure we locked in to the best rate. She goes above and beyond, even showing up to our closing to congratulate us and be there to ensure the paperwork was correct & answer any questions we may have. She has ours & our families business for life!

We were directed to this mortgage company by our real estate agent. Axia is relatively new to our…read moreregion but the mortgage officer we dealt with is well established locally, but new to Axia. He shined us on but did not listen to our situation or needs. Wife solely approved for over $500k mortgage on $80k income. Informed we were using a 401k loan for down payment and mortgage officer ran the numbers in a manipulative way without regard to current expenses and assumption of sale on home not yet listed. Assumed the loan was a 401k disbursement, not what discussed. We did the loan and if defaulted would pay a 20% tax penalty and the deferred savings become income for the year, pushing income tax rate to 39.6%. Potential $80k tax penalty. We did not want this. Non responsible person throws away decades of savings for retirement. With the 401k loan, our existing mortgage and the new mortgage, those costs alone exceed her entire monthly income. Spouse recently retired from working. Sale of his "family" home potentially used to approve loan as the assets from sale would reduce mortgage. Home not yet for sale. It's Autumn, schools already in session, unlikely to sell for months unless deeply discounted. We informed the loan officer we need to pay the 401k loan from home sale proceeds. Appear to have been ignored to get maximum approval numbers. With Axia officer mortgage we would have had a 401k loan, an existing mortgage and a new mortgage exceeding 100% of gross income. Could not pay the 2 mortgages ($1800 1st; $2400 new) and an $1800/mo 401k loan at the same time. Even a few months would financially destroy our family. Potentilly leaving us homeless and with huge tax bills. Shame on you Axia. WHISKEY, TANGO, FOXTROT. Destructive. Fast and efficient in documents but much more needed when a clients life savings and future housing is involved. We felt manipulated, misdirected, lied to, ignored and set up for financial ruin. Beware of this predatory lender who seems to ignore clients input and provide maximum mortgage amounts for his commissioned pockets without regard to the consequences for the client.

NEVER AGAIN!!! Big disappointment!…read more At first Cory was all friendly like "How can I earn you business?" So, I took a chance with them and they did lock in a decent rate. They gave us a long list of financial info they needed. We gave it ALL to them way ahead because I know, once we're in the middle of packing, moving, changing addresses, scheduling closings, driving etc, I don't want to have to worry with those details. Then Mann Mortgage - Michelle and the underwriters - USED the closing deadline to leverage demanding more and more information, trivial crap, all items WAY BEYOND what they originally said they needed. And here's the thing, my wife and I have a strong income, a long history of success, and high credit score!!! They actually called my wife's employer THREE TIMES (to her employer's disbelief) to confirm she worked there and her salary. REALLY? Oh, but it gets worse... Mann Mortgage then did what all the shady mortgage companies do: We were almost at closing, we're immersed in all the demands of moving, staying in a hotel before closing, driving long distances, and suddenly Michelle is like, "Oh, we need one more thing!" Ugh. So we got it to them. Then, "No, we need one MORE thing." So, again we deliver. Then, "Oh, we need one more thing!" Yet again, I deliver taking time away from helping my wife with moving details and I confirmed with Michelle, "OK...this is ALL YOU NEED, RIGHT? After this it's done, right?" And Michelle said, "Definitely, that's it." Then she comes back AGAIN demanding something else!!! And worse, she used the "It's not me, it's the underwriters" BS, piss-poor excuse, just like used car salesmen blaming the sales manager when really they're all on the same team and know exactly what they're doing. Mann Mortgage didn't "serve" us, they "played" us. Michelle, Cory and the whole company made this process a distressing, painful, frustrating experience and trust me, they knew EXACTLY what they were doing the whole time. It's dishonest. It's bad business. And it's part of their plan. And to top everything off, as Michelle was making all these FURTHER demands I finally reached out to Cory, their "kind" salesperson explaining what was happening, expressing my disappointment and asking for some help and his exact and complete response was a text saying, "Thank you for your feedback." In other words, "F-you." (He has some personal work to do). If my review can save ANYONE the pain and hassle of working with Mann Mortgage, the time I've taken to explain this will not be in vain. DO NOT HIRE MANN MORTGAGE. If they approach do not walk away, RUN!!! .

Honesty, the mortgage process did not go very well at all. It seemed like every day another issue…read morewould come up to hinder my wife and I from getting our mortgage approved. At one time I was about to give up and just cancel the purchase of our new "Home of our dreams" Luckily when all seemed lost, Ryan Howard (The Branch manager) Stepped in. I do not know what we would have done without Ryan. The issues that were preventing us from securing our mortgage were not due to problems from Mann Mortgage, but from errors from credit bureaus and title companies. Ryan solved the problems, saved the day, and my wife and I are now the owners of the most beautiful home in Las Vegas that we probably never would have owned if not for Ryan. He even sent a basket of fruit to welcome us into our new home. I would recommend Mann mortgage to anyone applying for a mortgage.

Out of the 3 houses we've bought, dealing with Lennar has been an absolute nightmare. Nobody knows…read morewhat the other person is doing internally. Both other times buying our houses have been very straightforward and smooth but I can't say the same about Lennar. I've had to send the exact same documents multiple times because nothing is organized and we are on the date of closing without any closing in sight. An oversight on their part is pushing our close date out to who knows when and this could have absolutely been avoided. Avoid using them at all cost, the incentives are not worth it. 100% regretting using them as I know we would be closing today if we had used a different lender.

Lisa Bertok went far above and beyond to help us close on our first home! Not only did she get us…read morean incredible rate, but she was responsive, professional and sharp to meet a rather quick deadline. Lisa worked late hours to ensure we had help and correct finalized paperwork, on a Holiday! The sacrifice she made to help us on Christmas Eve didn't go unnoticed, and I assure you'll never find anyone else that makes it such a personal and smooth experience.

I have worked with Lisa for years and I know, without a doubt, she will always take the best care…read moreof our clients. She is 100% professional and I often reach out to her for issues where no client is involved. Follow her lead, you'll be in great hands!

Long horror story with guild. Amanda cost us 6 months of morgage rate increase because she gave us…read morewrong info and the closing of our refi was over 2 months ago and we are still fighting with them about who at Guild missed calculated tax and insurances due. This whole thing has been a nightmare that keeps on giving! Would never tell anyone to use them! Run!

We would NOT recommend Andrew Borthwick. Note that Vitek merged with Guild…read more When we were building a house, Vitek (Andrew Borthwick) was the preferred lender. After speaking to Andrew, we decided to go ahead and use them. But Andrew had no contact with us once we started the process. We spoke to another person that wasn't even in the same state (she was great though). Eventually, we pulled out of building the house and bought a different house (not from the builder). We later found out that Andrew was related to the builder yet it was not disclosed. Had it been known, we would not have used them. We wound up having a ton of issues toward the end of closing. A LOT. There were a lot of mistakes that even the title company had to straighten some out. And the out of state lender calculated CA % taxes. Our realtor requested them to change it and showed them official NV tax for the house yet they never changed it. Our mortgage payment is affected by that. (We know eventually it'll be reassessed). We would've changed lenders had we had the time but all these mistakes happened within weeks of closing. It was too late to switch. We tried contacting Andrew via text, email and phone calls during the weeks leading to closing but to this day, he has not returned our messages.

Charlye was my loan officer on my first home loan. She was absolutely fantastic! You can tell from…read moreday one she was in my corner and had my back every step of the way. While reviewing my loan, she showed me different scenarios. We picked the best one and before you knew it I was a homeowner. Her communication, work ethics, knowledge is so effortless. Go with Charlye you will be in amazing hands.

From the owner: Charlye has moved to the biggest little city ten years ago from Las Vegas, NV. She loves the…read moreoutdoors, her dogs, and playing any sport. She is very dedicated to her clients and finding what options are the best for their particular situation. Her love for Reno and meeting new people makes her a great fit for first time and repeating homebuyers! Charlye has also worked hard in accumulating investment properties. She is a great fit for helping someone start, or continue, their real estate portfolio. With the DSCR loan, investors are able to finance on new properties with only their credit score for approval. Other than investment loans, Charlye also offers 100% financing for down-payment and closing cost assistance. With only a 600-credit score, there is more opportunity for people to own homes.