So I came in for the first time to check out some STIHL products and the store. A buddy referred me and said this is the place to get STIHL products. So I came across Theo at the STIHL department and I want to genuinely thank him for his patience, knowledge and giving me his honest opinion based on my need. Definitely great customer service which is important to me; Never owned a Stihl but was taking in consideration his advice when comparison. I ended up buying the STIHL FS 91R Trimmer and super happy as how he showed me everything on the unit and even explained the warranty part, also bought the can that offers 2 additional yrs for the warranty, totaling 4yrs. Anything that goes wrong I just bring it and they take care of it! Thank you Theo again for the great shopping experience and great customer service! God bless! read more

HomeBase - STIHL FS91R Trimmer - A STIHL FS91R gas-powered trimmer with an orange and white body is leaning against a store checkout counter. The trimmer has a long shaft with a cutting head at the bottom and a handle near the middle. The store environment includes a metal counter with a cash register, various product boxes, and shelves stocked with paint or similar supplies in the background. - Hardware Stores Near Me - Copperas Cove, Texas

We use homebase for quite a few projects, to be honest. Love the prices, most of the time but they do have a few things that are pricier. A really great staff with positive and upbeat personality's. It's also nice, to give back in our town so shopping local is important to us. We love their loyalty program, as well. read more

I have been living here for almost 2 months. Needless to say, I have had to make many quick trips to HomeBase. I am ALWAYS GREETED WITH A SMILE" and everytime i need help (which is often) a member with stop what he/she is doing and help me. If that person isn't sure about the advice he/she will find an expert. It is always a pleasure shopping at your store. read more

Best buys on all my hardware needs, plus I got my Badboy mower at the cheapest price around.

Great customer service! Purchased various things and store attendant helped me walk around and find everything fast. Thank you!

Went into HomeBase today and found a beautiful bougainvillea for $21.00. It was large and just gorgeous. On the way to the cashier, a female employee stopped me and asked if the plant was hanging. I told her it was with the other ones but not hanging. She said that it was not for sale because it wasn't in the system yet. I showed her that it had a price label on it for $21 and she said that she couldn't sell it because it wasn't in the system which she had already stated. WOW I have never been told I couldn't buy a plant in a plant store. read more

I loved this store. I was expecting a more commercial vibe but it felt more small town. It was great and they everything and then some. Have some projects that we're working on. They have wood and materials. We got garden supplies and farm animal feed. For every animal and farm animal. My favorite was the wall of preserves and and canned items. They had vanilla peaches. Which were plump halves of peaches with real vanilla beans. They had an extensive candy section. Definitely will be going back. read more

HomeBase - Vanilla peaches, you have to try. - A clear glass jar with a metal lid contains peaches and peach syrup, labeled "Old Fashioned Vanilla Peaches" by Smith Wedding. The jar is on a wooden table, with a blue water bottle and other objects nearby, in an indoor setting with wooden furniture and a tiled floor. - Hardware Stores Near Me - Copperas Cove, Texas

I had bought 5-4x8 pieces of lumber $25/ea. and when they loaded it they couldn't get tailgate back up ( I told them not to lower it) and then when I didn't have a tie down I was told to just drive slow..which I did until I saw a piece slid off in traffic and putting it back I noticed 3 others were already gone and I went immediately back where I was told tough luck.. now I was out $75 and they couldn't even take part of them blame? What happened to customer service and working with a problem.. oh yeah I had to keep calling them as they wouldn't return my calls either.. read more

I'm reading some of the reviews on here in disbelief really. A lot of them from 3 years ago during the Covid times when the store had lines to the back of the building and not enough employees to handle the influx of sales at that particular time. You would think, during that crazy time period where there were lines to the back of the store and every register filled with a cashier and employees running around trying to help everyone you would think that customers would grant some grace ‍ apparently common sense is lacking. Lowes and Homedepot was experiencing a lot of the same issues as well during that time frame. As an active customer since their opening, I believe the customer service here is by far superior to the competition. Plus they have chicken and ducks so that's a plus! read more

I usually can find everything I need there and it beats driving to Killeen. So far for the last 3 years the only thing I found out that they do not sell is an extra long curtain rod. Disappointed but not a deal breaker I still go there - they are always going to be my first stop. read more

Great staff with a good selection of products. Management is awesome and always willing to help. Homebase is far better than the big store names where you can never find anyone to help you whenever you have a question. read more

Zero stars for this place! My husband called a salesman on Sunday and asked if he had a particular zero turn lawn mower in stock. He eagerly said yes and said he would hold it for us. My husband went online after that and made sure he put it in his cart and put. Hold on it for pickup. We live 3 hours away!!!!!!! After driving said 3 hours on Monday, the very next day, my husband gets to the store and they only have a used one! No one cared that he just drove 3 hours for something that they indeed did not have. Terrible customer service and it seems that no one there really knows there stock! Also update your dang website! Terrible terrible terrible! read more

I have been going to Homebase since it opened up. Sometimes they have what I need. Sometimes they don't as other businesses are the same. It's a matter of convenience for me to go there. It's either Homebase in Cove or Home Depot or Lowes in Killeen. During the China virus mess I went to Homebase as they were operating in Normalcy. Home Depot was a long wait just to get in. (NOT for me) The customer service has always been good for me. I ask and they respond nicely. I get the impression they like what they do. That works for me. Thank you Homebase staff... read more

I've always had phenomenal experiences in this store. Recently, I had a Stihl chainsaw fixed by Marcus basically in about 45min. Great service every time I go there - which is pretty often. Great people. read more

Love this place. Home town friendly, and prices are not much more than the big box places. Better quality and better service.

A perfect local hardware store! I have been going to home base since they opened, they always have what I am in need of and what's best is there is always some one to help me find what I need if I can not! They have crazy good sales. And there prices are fair! All around a great neighbor hardware store! read more

Love a local hardware store.. very clean and well organized. Staff is very helpful and friendly. Also have a variety of things. Live chickens, pheasants and ducks the day I was there. Garden center was well stocked and plants were healthy . read more

Customer service is HORRIBLE. Every time I go in there the ladies at the check out are in bad moods. Today the lady at check out had to argue about everything. "How much are the water troughs outside?" "You mean the stock tanks?" "Do y'all have any wooden posts so we can make H braces for our fence?" "You mean landscaping posts?" Then she asked if we were military and I said "we are loyalty card members" she then replied "you mean loyalty account holders" At that point I just had to walk off. Someone peed in her cheerios this morning and sadly that made this store loose business for good. Everytime we go in there, the people working the front are far from friendly. Also their products are almost double the price at any other hardware/ livestock store. read more

Went to this establishment and couldn't get any assistance at all and when I did it was with a disrespectful nasty attitude and I called my Dad to come up here to help me but he refuses to go to the establishment and said he would let his Lodge know about the behavior at this Store. I'm not going to say it's about ethnicity even though other patrons received great customer service. Ijs. I really felt uncomfortable and truly disrespected. The employer was very rude. I've never been treated as such at Home Depot our ACE Hardware which is where I will take my business from here on out and recommend anyone else that receive that treatment to do the same. My next step is to the BBB! then the NAACP to keep an eye on this establishment. read more

This place just has the worst overall customer service. These workers, for the most part, don't engage, avoid and even ignore. I was in plants and gardens this morning, I was waiting for a minute at the cash register. No big deal don't mind waiting. I saw the worker down the aisle, an older lady with glasses and a ponytail. I approached, waited till I was in her view and waited for her to respond. She did not. So I asked her is anyone checking out upfront. She continued to place down the object she was already holding. She then turned around and grabbed another object, placed it on the ground and without looking at me said I'll be up there in a minute. She makes her way to the front less than two minutes after I've already walked back up. She continues to stack the items she was currently stacking. She didn't say a word, not hello nor a thanks for waiting... just rang me up and asked was a military or first responder. I responded no. The exit door in this area was closed. It looks like a big garage door. She mumbled on the radio she's going to get ready to open this door and asked for permission from a manager I'm guessing. She came around to the door without saying anything, opened up the garage door and I walked out. Again... no thanks for waiting, thanks for coming... just opened the door and immediately shut it behind me. I don't know how Home Base prices are against the competition. Maybe they're the Popeyes of the home improvement stores. Great products, good price and the absolute worst service. read more

Horrible customer service, and it's just not every once in A while it's every single time I go in there . I worked for Lowe's for 11 years and if I was within 10 foot of a customer we had to acknowledge them, u can walk into this store and a employee will bump into you and not even say excuse me or I'm sorry . Home Depot is worth the drive for me . read more

I watched as a customer asked a simple question about a item sold there and the customer service representative could not answer. As I was leaving and checking out I had left my ID that says I'm a veteran in my truck. I only bought $20 worth of stuff so the 10% discount would have Took $2 off. I know formality is important but I shop there several times and my apparel and stature screams veteran. She told me I could go back to the truck and get my ID but instead I just left everything on the counter. read more

Selection was better than I expected, but still lacking. Staff was mostly friendly, but management here clearly isn't enforcing their own mask policy. Had to leave without everything we came for because of customers not wearing masks, talking and breathing all over people like we're not in the middle of a world-wide pandemic that's already killed hundreds of thousands of people in this country. I get that there are selfish, entitled people who simply don't care if others die, but as a business serving the public, there are legal and moral obligations that HomeBase is failing to fulfill. read more

Good stuff great prices at home base... But alot of the employees do not know what their talking about. Dont ask for help their i rather drive to home depot when it comes to business. IN KILLEEN read more

Do not call and ask questions, unless you want to be treated like dirt. Some of the most rude and hateful people on the phone here.

I think they have pretty good sales, but without sales I think Home Base is over priced. They have some good deals, but compared to Home Depot and Lowe's they're not as established nor carry a big selection for many things. Also- I would rather go to Home Depot or Lowe's for their customer service. I feel like the workers in Home Base are always hard to find and their check out lane customer service is nothing to brag about. read more

We love this place! Prices are better than Ace, nice, helpful employees and a ton of stock to choose from. It's nice not having to drive to Killeen to Lowe's or Home Depot for the little stuff you might need for a project. read more

Just went and bought the dog treats that you can mix and match. The weigh scale is by the treats. My husband weighs it and tells me 1.4. When I go to check out the lady asks me the weight. I replied," it was almost a pound and 1/2. My husband said 1.4". She proceeds to ask a male coworker to go weigh them. I have never been so insulted at a local business as I have tonight. Maybe you should have a scale at check out also and not ask the customers. She basically called me a liar and a thief. My family will not go back to Home Base read more

The customer service in this store is exceptional. Prices are much better than Ace Hardware. I have been in the store on a dozen occasions for different things and have not been disappointed. I do understand they are not Home Depot or Lowes, so I do not expect them to carry everything under the sun. They have some great sales and I look forward to using them in the future. read more

Order a bathroom 3 piece bathroom set. Paid extra to deliver. Took off work for delivery. Homebase sold the main piece to someone else. But didn't bother to call me them selves but sent the delivery guy out to tell us. Then kept me one hold twice for 20 minutes both times to have a manager say well we can give u a discount in another bathroom cabinet. We used to do all our home repair business there not again. We will go someone else. Manager used to at least try to keep ur business. read more

I purchased a water heater for my house that I have just totally remodeled, new plumbing, electrical, Hvac, flooring etc. I do this for a living I might add! Anyhow I had my plumber install the new water heater that I had just purchased from Homebase, along with all the other fixtures. We checked to see if we had any leaks well come to find out the water heater was leaking at the top, so much so that it was going into the electrical connections. I told the plumber to pull it out and install one of his. Not wanting a repaired water heater in the new remodel! On one of my many trips to Homebase, I ask the assistant manager what to do , he told me to bring it back with the receipt and they would refund my money. So this morning i took it back with my receipt, expecting to get a refund. Little to my surprise they told me that I can't have a refund all I can do is exchange it, because they need the box. Not making any sense to me what the box had to do with a leaky water heater, a refund or anything. So by now I was really not happy, I tried to explain that I had talked to the assistant manager the week prior. All the kept talking about was the box and doing a exchange! I don't blame Homebase for selling a leaky water heater, that part is not there fault! But what really has me upset is there Customer service!!! I will say this, I have been going to this store since there opening and quite often. Doing what I do for a living it's easy to spend a lot of money in this store and I have spent a lot in this store! And for them to treat me in that way, I hate to see what they do to the average home owner wanting / needing to do various projects around there house! Needless to say they had lost me as a customer and I will not recommend them to anyone!!! read more

This place is great it's nice not having to travel 15 miles to get project stuff and their prices are very competitive.

Love how we don't have to drive all the way to Killeen for anything anymore. Reasonable prices and friendly staff. It's right in the middle of town and has everything even boots and clothes! Love it! read more

Several occasions have picked up items getting home noticed price was more than posted. Not used to having to watch items rung up. Guess if I go back will have to pay more attention. Also have ordered items normally in stock and price increase when item comes in? read more