I don't even know where to start…read more I've rented 5 different commercial spaces in my life, and nothing even came close to the horrid experience I had with RPM. First of all, the building I was in (219 Westchester Ave, Port Chester NY) was severely neglected. Things would break every other week, the elevator was a deathtrap, the heat only worked when it felt like it, the intercom was barely functional, and the list goes on & on. One time one of my neighbors' clients got trapped in the elevator for 30 minutes. She was screaming & panicking & everything. Super crazy situation. The company knew these things and dragged their feet as much as possible with solutions, which was very aggravating. Secondly when I moved into the space, much like the building itself, the space was in terrible condition. The walls had chipped paint everywhere, there were stains on the ceiling tiles & many more things were wrong with it. I reached out to the landlord about redoing these things and asked if he'd cover it (mainly the painting). His response was he'd give me a $500 concession to do the work, which for an 900 sqft space is very, very low. I denied and asked for more, in which he said "Instead of a concession you can just paint it now and then leave it that way when you leave, so that saves you from painting again." I agreed to this, painted the walls and later replaced the ceiling tiles (my tiles were a modern, sleek looking black ones). When the lease expired, he attempted to charge me to replace my tiles with white ones again, taking the money from my security deposit. I refused this, stating that I had permission to do the swap and there was no damage to the panels, it was just his personal preference. In response, RPM came up with an absolutely insane list of deductions for the space, somehow magically totaling $4,000, the entirety of my security deposit. Photos are attached showing this exchange. The funniest part is they charged me $2,806 for repainting, but would only offer me a $500 concession to do the work myself. That in my opinion speaks volumes on the ethics of RPM. Maybe even funnier than that is they still have the photos from my paint job and ceiling listed in their official renting photos on loopnet, despite ALL THIS MONEY they spent refurbishing the space. My advice: if you see anything represented by RPM Westchester, run for the hills. Also if you're already doing business with them, document everything. EVERYTHING. Paperwork & photos are necessary against a company like this. Lastly, if you find yourself in a similar situation as me, there are steps you can take to fight back. Do your research. There are several organizations that assist tenants in fighting back against companies like this. Some of these organizations include: - Westchester Courts where you can file claims (different monetary values need to be filed in different courts, do your research) - The NYS Attorney General's office (you can file complaints on their website) - The town / city building department (in my case, the Port Chester Code Enforcement Department) - The Westchester Consumer Protection Department - The Better Business Bureau - The Real Estate Licensing Board (NYS Dept. of State Division of Licensing) - U.S. Department of Housing and Urban Development (HUD, file under the Fair Housing Act if this applies to you) - Everything listed above, along with leaving reviews on platforms like google, yelp, zillow, apartments.com and anywhere else applicable. Do not do business with Real Property Management Westchester, or any company that behaves in this way. I filed my city court case against them a few days ago. I will update this review with the results. Last last thing, I left this same review on google, to which the owner replied threatening to charge with legal fees if I pursue this case against them. This is an intimidation tactic, as neither side is responsible for compensating legal fees in small claims. It's just another example of how this company attempted to retaliate against me and bully me into silence.

This company deserves less than zero stars. They rented my family a severely neglected, uncared…read morefor house , and expect us to live in a construction zone and a nonstop state of repairs, while paying exorbitant rent. Frank Norwood has proven himself to be: 1) Dishonest: Prior to move in, Frank emailed me confirming that all windows and doors were in proper working order. (This was required in order to sign the lease). On my date of move-in, the front door lock did not work. In fact, it wasn't even installed properly, delaying our move-in by 3 days and causing us to have to stay at an AirBnB. 2) Unprofessional: It takes Frank DAYS to respond to respond to repair requests--there's always an excuse, and this applies any repairs--major or minor. 3) Irresponsible: Franks accepts ZERO responsibility/accountability for allowing health and safety hazards to go unresolved. 4) Lazy: There have been many issues with this home that if Frank would have taken the time, he would have found them and (hopefully) addressed them before renting the home and allowing a family to move in. Example: Frank didn't bother to note that this home has a septic tank (DUH- if there are no sewers on the road, then there's septic!). The septic backed up because it hadn't been pumped in 10-15 years, which led to a massive repair/construction. A little effort would have gone a long way. Frank consistently schedules appointments with vendors that either do not show up or show up very late; I've had to take personal time from work and rearrange my work and family schedules because the "property manager" has no regard for our time or convenience. RPM Westchester has breached the covenant of quiet enjoyment five times in the six months I have been here. They have zero regard for the noise going on for days at a time and how it disrupts our working and going to school from home arrangements. There are still a handful of repairs that have not been addressed since moving in; I have literally been forced, via non-action on the part of RPM Westchester, to hire contractors to address these issues. I signed a there year lease because I planned on staying here that long, but RPM Westchester has made that impossible. Upon receiving notification that I would be making repairs and deducting costs from the rent, I've received a barrage of emails from Frank that easily amount to harassment. I've made a formal complaint with the Board of Realtors and am looking at the reality of filing for constructive eviction and taking court action Doing Business with RPM Westchester (and especially Frank Norwood) has been nothing but I nightmare, and I recommend that anyone reading this take their housing needs anywhere else. I'd like to take a moment to share that Veronica is perfectly lovely and I believe she is the absolute best part of RPM Westchester :)

Great company in a tough industry…read more Have dealt with the owner and management team for years and have never been let down. Super responsive and very customer service oriented. They have a young crew who really understand the needs, communication level and professionalism expected by the modern sophisticated apartment owner and tenant. Highly recommended!

If I could leave a minus star I would. They might reply that we are disgruntled tenants. But that…read moreis not the case. Spiro, and the crew come across as very helpful, and friendly. But when you ask them to do repairs, and do them correctly, they don't help much. They will delay the repairs for as long as possible, and then send unqualified people to do the work. They don't care if children live in the apartment, so the need of good and speedy repair is necessary. The secretary, Kalli Grigoropoulos, who works for him is sweet, but then does not help much when you ask for it. The owner of some of the property they manage are no better. They once left a tenant with no heat during an entire winter. If you have any dealings with these people, do take notes, and record everything. Don't trust their smooth talk.

I have used Cindy Marshall and her Homewatch service a few times now to look in on my home and…read moreproperty while we have traveled out of town, which gives us great peace of mind. We've been away during some serious windstorms and hard/fast downpours and she immediately lets us know that our sump pumps are working to do what we need them to do. She is responsive and intuitive and also a great communicator, letting us know that everything is fine at our home without us checking in with her first. Using MarshallsHomewatch is a comforting to way to head out of town, knowing our home and its contents are under the watchful eye of someone who actually cares.

Cindy took the time to understand my needs and preferences and laid any fears I had about leaving…read moremy home empty for an extended period of time to rest. I highly recommend Cindy and Marshall's Home Watch and will definitely use this service again! Cindy is very thorough in her inspections she is tops in her field!

The best property management company out there. They take care of everything you need. Kaitlyn and…read moreFrank are the best team.

Team did an excellent job on my condos. I use them for managing all of my properties. Excellent…read morework and superb communication on every aspect. You will not be disappointed.

Stay away from this company all they do is lie and make excuses instead of actually getting issues…read morewith condos fixed

Denise Rosato is the ultimate real estate professional! When I asked her to rent my home, she…read moreenthusiastically assisted me. She went "above and beyond" - even helping me fix a problem area in the kitchen. The property looked fantastic when we finished with it so I said "why don't we see if we can sell it ?" To my surprise, she found a buyer with excellent financing! Elegant staging props were placed to enhance the listing. The property photos were gorgeous ! The offer was exactly what I wanted & negotiations were a breeze. The entire process went smoothly. It was the least stressful real estate transaction I've had in years. Excellent communication & very helpful with all aspects of the process. Highly recommend!

I worked with Peter, but glad I did because it prevented me from making a huge mistake by moving…read moreinto one of his apartments when I clearly should not have. Saw postings for a 1br apartment in Stamford, which looked to have good Sq footage, large rooms, great light, and a nice porch to hangout on; however, once arriving to the place shown on Zillow, not only did Peter show up 20 minutes late (to traffic... shocking!), but also showed me a completely different apartment. I was in a bunkbed apartment, where rooms were awkwardly leveled ontop of eachother, the rooms were dark, no access to the porch, and out of the 11 photos that he posted to Zillow only one matched, and that was of the actual house. I was rushed through the apartment and still decided to take the apartment for convenience purposes (reduces my drive to school by 45 minutes). Peter told me that I was able to move in within one week, which was fine with me. After leaving, Peter asked me to fill out an additional application sent via email ( I suppose the one on Zillow wasn't sufficient, although I paid an application fee for background check and pay verification). Anyways, I filled out his application, but it asked for my bank account and social security numbers. I was not going to send him that information again, because it was already verified on Zillow. Subsequently, I submit the application and he then proceeds to text me requesting my social security number. I hesitantly sent it (he claims he needed to run a background check, but zillow does all that for him). Needless to say, after I sent him my social security number he never reached back out to me. No follow-up. No explanation. No denied application. Just nothing. In my opinion, Peter is unprofessional and out of touch with reality! Do not rent from this agent nor agency... something just isn't right about them!

I worked with Isaac and Joe to purchase a condominium in the heart of Park Slope that the Katan…read moreGroup developed. The condo itself is beautiful - great location and amenities, kind neighbors, and a great school district.

WFL SUCKS! WFL along with ForestMews board members seem to be in alinegment to scew the owners! I…read morebecame aware that some of the board members rent their units. So, their focus is for convience of the renters, not to the unit owner still living in the units! So, there no rules inforced, tenants park anywhere, garbage overload with trash, broken garage gates, no communication when it will be serviced... I mostly blame the Forest Mews board members, however WFL truly SUCKS! But I must admit, WFL is good and timely at email notices that common charges are due!!

The property management service here is awful…read more The company is nonresponsive, except to the board president. My attorney had to copy every member of the board on every email to him and even then took him days to respond. I had to physically drive to the office in Norwalk to get a response. I was also treated with terrible misogyny on multiple occasions and, after discussion, I discovered that the women in my community were treated badly by him and the men never were. That is unacceptable. In addition, the man assigned to my community had no idea what a home improvement contractor's license was or that it is required by law for anyone performing work on the building. So, he didn't check for that before having work done. The level of incompetence was truly astonishing. My attorney is going to report this company to the department of consumer protection.