To be honest this was one of the displeasing dry cleaning experience I have ever been had.
The over all experience was very poor to say the least. I had done some research in trying to find a reasonably priced dry cleaning place. I love giving my business to local businesses, but this is one case where I will never be returning. The reviews said this was a reasonably priced company... Boy were they wrong.
I showed up on a Wednesday with a bag of dry cleaning materials with Blazers, pants, shirts and ties. I walked into the store with numerous employees working and many continuously walked by as I was at the window looking for help. I asked for dry cleaning and they looked at me like I spoke a foreign language. The customer service had no idea what to do. I had to clarify that they did in fact provide dry cleaning services. I was then brought to a "manager" who suggested I put my things in a clear bag, but that it would not be ready until next Tuesday. A whole week! Luckily I was in no rush so that did not upset me, but I was surprised how long it would take.
I then returned the next Tuesday after 10 and noticed they only take cash or check so I gave my ticket stub to the customer service worker and noted I need to get cash and would be right back. I returned and they still could not locate any of my clothing. They did not have the other end of the ticket stub and we're not sure where any of my cloths were. With the previous Wednesday experience I expected nothing less than for them to lose my cloths. I was asked to step in the back to see if I could find my clothing somewhere. Luckily I was able to locate it. Then came the real shocker... The price tag. Most definitely the most expensive dry cleaning I have ever paid for in my entire life. It cost $7.10 just for each tie to be cleaned and one of the ties was not even pressed properly. Then each blazer was $9.05 and each shirt $3.15 without starch. I also received a note that said "this is the best we could do" with a shirt that had a stain on it. Needless to say I ended up paying $80+ and they only take cash. If I knew I was going to be paying that price I would have spent it on a delivery service who would have actually done a great dry cleaning job. Even the worker was so surprised at how expensive it was. He added it all up again just to make sure.
I can't speak for their normal wash, dry and fold service, but you can guarantee I will never be returning for any type of service and will tell friends in need of the same type of service to look elsewhere. read more