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    Home Instead

    4.4 (20 reviews)
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    3 months ago

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    1 year ago

    Business owner information

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    Shannon C.

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    4 years ago

    Top notch company and staff. I was referred to them by my Dr. and was very satisfied with the home care team.

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    Ask the Community - Home Instead

    Review Highlights - Home Instead

    The owner, Shannon, matches the personality and expectation of the client with the caregiver.

    Mentioned in 9 reviews

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    Best Home Health Providers, Inc.

    Best Home Health Providers, Inc.

    4.1(17 reviews)
    2.4 mi

    I AM 81 years old and have been to 3 other organizations within the last 18 months for therapies…read morewith the same problem (severe hip arthritis diagnosed three years ago), pain in both my hip and all my leg muscles. I could not stand up all the way straight, lay flat on my back sleeping, lift my feet off the floor onto my bed, and lift my foot into the shower. My Physical therapist Shiela Zabala clearly explains treatment programs, motivates me, and listens to my concerns to provide effective therapy. Shiela is very Compassionate and spends a lot of time interacting with me. Shiela has a very good Bedside Manner. Shiela Uses Different Treatment Techniques and she has a great desire to help me to become well and mobile again. Shiela is always committed to making the most of her time during therapy sessions and Uses Different Treatment Techniques and Motivation. Shiela has sympathy, to help me when anxious about doing difficult or painful exercises. Shiela Listen to my concerns, explains things clearly, and has good observational skills. Shiela helped me Improve my mobility, movement, and Fall prevention. Now I can lift my foot onto my bed, into the shower, and able to almost stand up straight. I am very happy and grateful for Shiela's great effort and understanding in helping me. Thank you very much, I will always pray for her. I recommend her to anyone with mobility issues.

    currently using this company. People not very reliable. Had one, or two that you could say were…read moregood. Example: today had an appointment for 1:30 pm... no show, no call... I texted to ask if there was something wrong, NO response.... So I called, response was "I meant to call earlier, but forgot". Had to cancel other things planned. Other times with other people, there were always late, and said I needed to give them a 1/2hr. window. Not Professional ! Other issues, but not worth my time to mention.

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    Best Home Health Providers, Inc.

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    Above and Beyond Senior Services - Nicole, founder of Above and Beyond Senior Services! With 14+ years of experience, she helps families find the best senior care solutions!

    Above and Beyond Senior Services

    5.0(9 reviews)
    2.3 mi

    Monica did an awesome job of finding a Memory Care/Assisted Living provider for my sister & brother…read morein law. She was available when needed & resposiv.

    I was putting off trying to find a care home for my mom for the last six months. Prior to that,…read morealthough she had been declining, I could still communicate with her somewhat; push her around in a wheelchair, and watch her eat most of her food. However, from January 2025 on, it seemed like every two weeks, she would get worse dramatically. She wouldn't eat; she wouldn't take her pills - she was fading in front of me everyday, and I was powerless to stop the deterioration. She needed an around the clock care giver or be at a facility at all times for her well-being, but I didn't know where to start or what to look for. I didn't have grandparents that lived to an old age and my dad died when I was a teen, so this search was foreign. I called a few places, but I didn't know what to ask for and what I should be looking for in a place for my mom. A nurse gave me Nicole Fauss's number and immediately Nicole wanted to get a sense of who my mom is. From her thorough, yet sensitive and understanding, questioning, she deduced that my mom would do much better at a smaller residence. My mom had become almost completely aphasic and her recognition of English had vanished, leaving her with just a scant familiarity with rudimentary Mandarin - and even that was pretty infrequent. So Nicole started to comb the Bay Area for possible, suitable place. She sent me names, short descriptions of these homes and contact info. I revised other things I thought that would be important as this process was undertaking: distance, dietary needs, style of food, I even thought that my mom may feel a bit more comfortable with other people who were Asian and were also in need of memory care. With all these changes, Nicole adjusted her search and would promptly send me lists of places. She would call many of these places first so I didn't have to feel so awkward during my initial phone call. All that she did for my mom and me were far more than I had ever expected anyone to commit. I called, visited and they didn't feel right. Nicole did not push me to take any of these earlier places; she just continued to look for us. I called a place that was surprisingly close to my mom's apartment. It didn't check all the boxes, but it had other aspects that Nicole could sense would be valuable to my mom's health and my state of peace. Nicole's guidance and diligence have led us to this wonderful residence for my mom and has shown that this stage of my mom's life doesn't have to be so saturated with fear and sadness. The home is small. The caregiver to resident ratio is small. There is a pretty yard. The caregivers are not Mandarin speakers, but they listen and observe attentively. The caregivers make sure that the food meets my mom's picky needs as well as her nutritional requirements. They've also expanded my mom's palate as she now eats and drinks far more than she did a month ago. The place is also not a home  specifically for elderly, memory-care residents. Because of this diversity, the energy of the home is much higher than some of the other places I have seen. Being situated in this has helped my mom. She taps her feet to the Supremes coming out of the radio; smiles (she smiles often now) at the other residents on her floor; has meals with them and tries to talk to them. I have a better comprehension of what living with dignity is like. My mom is now in a place that feels like a home, because, quite frankly, it is a home.

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    Above and Beyond Senior Services - Meet Monica Murphy, Case Manager at Above and Beyond Senior Services! She's dedicated to guiding families through senior care solutions!

    Meet Monica Murphy, Case Manager at Above and Beyond Senior Services! She's dedicated to guiding families through senior care solutions!

    Above and Beyond Senior Services - A big hug for Monica

    A big hug for Monica

    Above and Beyond Senior Services - Above and Beyond Senior Services conducts a thorough care assessment to understand needs, guiding families to the best care options.

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    Above and Beyond Senior Services conducts a thorough care assessment to understand needs, guiding families to the best care options.

    St. Claire's Home Health

    St. Claire's Home Health

    5.0(1 review)
    1.7 mi

    Where do I even begin?! They're amazing, fabulous, more competent than doctors! Allerie (sp?) is…read morethe most caring and utmost professional home health nurse I've ever experienced! She quickly assessed that my mom had an infection in her lungs when all other doctors and nurses at the rehab my mom was at said her vitals were fine and lungs were clear...they absolutely weren't. She has gone above and beyond for my mom...coming from San Jose to pleasanton on a Saturday to assess my mom, got her into ER quickly due to her connections, followed up, encouraged ways to help my mom get proper help and communicated with me every time I needed her. Another nurse that came even picked up a prescription for my mom! They have exceeded standards of what all other agencies have defined as a "home health nurse". She is even addressing the rehab facility to see to it that they inappropriately discharged her too soon. My mom has had many of these agencies but this one really tops them all!! I thank God they were there for my mom!!

    From the owner: Home Health Care is a way to provide an individual with follow-up care after hospitalization, a…read morechange in medical condition, or post-rehabilitation. The best way to recover is in your own home with family and friends available for assistance. What Is The Goal Of Home Health Care? The goal of St. Claire's Home Health is multi-faceted, depending on an individuals needs. * Teach new or changed medications * Surgical and non-surgical wound care * Diabetic teaching with Certified RN * Pain assessment and interventions * Physical, Occupational, Speech Therapy * Community resources * Provide medical equipment * Disease management and education

    HealthNow Home Health & Hospice - Join our HealthNow Team!

    HealthNow Home Health & Hospice

    1.3(4 reviews)
    0.7 mi

    They were pretty flexible with scheduling, cancelling, and rescheduling appointments, which I…read moreappreciated, but they didn't do anything to help. My mom had visits from a nurse/aide (LPN, not RN or NP) and a physical therapist. They didn't do anything she and my dad didn't already do themselves (like check her heart rate and blood pressure). My other issues: - I took a day off from work to be with my mom for the first appointment as she doesn't speak English. They didn't show up during the stated window, and it took hours and multiple calls to find out that they wouldn't make it that day. - When they came for their first appointment, they didn't have any sort of identification to demonstrate that they were associated with HealthNow. My parents are rightfully leery about letting strangers into their home. - Whenever I spoke to aides and staff to schedule appointments, they repeatedly got her information wrong (for example, regularly referring to her as a man even after I made a separate call to note that). - They didn't follow instructions. My parents and I repeatedly asked them to contact me with all of their communication and scheduling needs, but they still continued to contact my parents directly, despite calling the main office to make this request and the aides independently noting this request.

    This rating is for the company overall. Here we are in the midst of a pandemic and the company is…read moreunable to provide therapy staff who are fully vaccinated to enter assisted living residences or nursing homes. They made it sound like the policy at my aunt's assisted living residency was unique, that no other place required them to show proof of vaccination to enter the premises. I doubt that this is true as senior living places became stricter last month because of the rising Delta variant numbers. Even though I asked at the very beginning if this policy would be a problem for them, they said no so we began to use their services. Their nurses are top notch - very experienced, patient and caring. I would give them a five star rating. They managed wound care and made sure that my aunt's general health improved from her recent hospital stay. When I started asking when the PT and OT would start, that's when the dance began until they finally said they couldn't meet our needs. It wasn't that they didn't have trained personnel but that they didn't have enough fully vaccinated staff. Now we're back to square one, looking for another home care agency. Clearly this company isn't keeping up with the times, nor the need to protect its clients and staff from Covid-19.

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    HealthNow Home Health & Hospice
    HealthNow Home Health & Hospice
    HealthNow Home Health & Hospice

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    Home Instead - homehealthcare - Updated May 2026

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