Kind and compassionate people who really care. Excellent service and I would recommend.read more

Extremely Disappointing Experience - Would Strongly Advise Against Using Bayada…read more After major surgery, my husband's surgeon arranged for 10 days of at-home nursing care through Bayada, which included daily injections. What followed was a frustrating and unacceptable experience from start to finish. Day 1: Nurse arrived over two hours late. She was visibly unfit and struggled to walk 10' (from the driveway to the front door) requiring her to rest on the sofa before walking another 10' to the bedroom, where she required another rest break (by sitting on the bed). (Note, all one level, no stairs involved.) She spent the vast majority of the brief visit complaining about her own physical discomfort and left saying, "I don't know if I can come back." Days 2-4: No nurse showed up. No phone call. No communication. No resolution when we reached out to the office. We were left with no choice but to administer the injections ourselves--completely defeating the purpose of professional care. Day 5: A different nurse arrived 2.5 hours late, took vitals and a blood sample, then quickly left. It was the only semblance of proper care we received. Days 6-10: Once again, no one came. No calls. No follow-up. Total silence from Bayada. Then, 2 months later, we received a surprise bill for $850 from a lab located five states away. Our insurance declined the claim because the lab was out-of-network. After weeks of back-and-forth and numerous calls to both Bayada and the lab, we discovered the Day 5 nurse had held onto the blood sample while on vacation and eventually dropped it off at the out-of-network lab. It took nearly a year to resolve, but thankfully, we were not held responsible for the charge. But the ordeal added unnecessary stress during an already difficult time. Bottom line: Our experience with Bayada was marked by unprofessionalism, lack of reliability, and poor communication. If you're seeking competent, consistent home health care--look elsewhere. ETA: This review should be under PROVIDENCE, RI

Megan took care of my mom for 2 years who was on hospice at the time , she went above and beyond to…read morehelp us ... simply amazing ! Very professional and very responsible pricing !! She helped my family in ways I'll always be grateful for !

I have been a patient of Elmwood for 10 months treating a diabetic wound Unfortunately in April…read more2023 I developed an infection and had to have surgery then three weeks of rehab. Today after being told call us when you get home and we will take care of you a person named Liz informed me no way no how we cannot take you. Really after 10 months and tens of thousands of dollars you can't help me ? To bad a few of the nurses are great Liz is a horror. The former boss who left a month ago would never let this happen. Do not use this company many times on weekends they screwed up the schedule and I worked with them now at the end they can't help me. Stay away from this place Liz is a horrid replacement for a great boss. She needs to go. I will contact the owner as they need to know I would never use them again she gave me some crappy that they are full then make room after all this time. My doctors don't leave me in the middle of a problem STAY AWAY FROM ELMWOOD

Awful place to work. Low pay, confused staff, terrible management. Patients complaining they are…read morenot getting their hours and no calls to let them know a CNA will not be coming. RNs beware.

Disgraceful Customer Support!…read more After more than 8 weeks, beginning at the end of January, including multiple phone calls, (with zero return calls) literal hours on hold and conversations with multiple (between 5 and 10) different Representatives and Supervisors ("Managers don't speak to Customers") I'm still waiting. I'm a divorced single mom and my ex-husband is the subscriber on our policy. I simply need a 1095B form proving I had insurance for 2018 so that I can file my taxes. My appointment with my Accountant is tomorrow. The form was finally allegedly mailed last Monday. "It takes 7-10 business days if we mail it". What am I supposed to do? I don't have a fax machine in my home. Early on I was even directed to the website and told I could print it myself. That's not true either, only the subscriber is able to do that. Retraining is so badly needed across the board on this topic. I don't understand why you would have someone answer the phone for your business if they don't know how to fix the problem that the customer is calling about. Wasted money on their paychecks! Last year when I asked my ex for a copy of this form he directed me to Blue Cross which is why I started requesting it at the end of January. Today is April 1st and I still don't have it! I have another open case where I was charged nearly $2000 for an out of network anesthesiologist my provider (who was in-network) used unbeknownst to me. The procedure was May 9, 2018 and I am still having difficulty getting this one closed out. THIS case had me asking the anesthesia company months ago to put my bill on hold so it wouldn't affect my credit since it's taken Blue Cross 10 months and it's still not resolved entirely. I honestly just don't have another hour to kill in the near future to make the phone call that's not being returned to me. I was told for months that I was mailed a check from BCBS for a certain amount. When it was all said and done at the eight month mark it was realized that the check was sent to my ex-husband, not me, like I had been telling them. When I went through my EOB file I did find a check, with a different amount (interest added), that BCBS doesn't even have a record of sending me. What's a Customer to do? I've lost work hours and business calls trying to resolve these issues. I have lost hours of my life on the phone with this company which I can never get back. If you have options, and have any pre-existing conditions which may require communication with their customer 'lack of' service department, do yourself a favor and steer away from this group! You'll be happy you did!

This is probably the first one star review I have ever written, since I believe in if I have…read morenothing good to say, I won't say it at all. But I can't be the first person to ever experience the service by this large corporation. The absolute WORST customer service has to be Blue Cross Blue Shield of RI. Any time I need to call for explanation of charges I get someone working from their home (I would love this too) where the babies are crying, dogs barking in the background, calls patched to India, and their utter lack of knowledge leads them to put me on hold for endless minutes (last call was 15 ) and once they got back on the phone they still had no answer. There's no way to actually speak to someone who can help. I've tried after 5 attempts. I'm so disappointed with this company and their lack of knowledgeable employees working in customer service since every call has given me different ridiculous answers. They are the worst.

I was s0o lucky to be given this service when I came out of the hospital. They treated me with…read moredignity and respect. Everyone they sent to my home was profesional yet friendly. They sent OT,PTand a nurse who all pleasently saw me thru my rehabilitation tho I was not always the best of patents. Pain eased up and .my recovery goals were reached it was time to say good bye. They were so careing,they had become part of my life,felt like family I hated to see them go. I was told if I had any set backs or needed anything just call...... They are the best !

If your looking for home care dont go here they are aweful and dont follow through with nothing i…read morewill never request help from them again

I love Claire and her staff. She's very knowledgeable, thorough and kind. I've referred multiple…read morefriends and family and they are very happy with the quality of care.

Claire Nadeau is a wonderful doctor been going there for two decades. The girls in the office are…read morevery friendly your in and out always on time love them.

If I could give them a 0 star I would. This company does not keep you informed as to when and if…read moreyou have a worker. It took them a month to get services to me. Then they don't give you hours that are feasible for you the patient. They gave me services on a tues thurs and leave me from fri til mon on my own. I would not recommend this place to anyone.

I have been trying to get this company to get my dad services, DHS has approved services and hours…read moreand when I call they have no record of my dad. We have has things faxed to them, called and gone in person. The person in charge is never around and always in a meeting. This has been going on since November. It is frustrating because my dad wanting someone who speaks spanish and unfortunately although the community was excited about Joy Homecare, they are not professional and are not organized.

My brother just spent two weeks at Evergreen... and I cannot praise this place enough!!!!! There…read morewere amazing! Every person i interacted with was wonderful!! They always listened to me and addressed my concerns in a very timely manner! They are professional, competent, caring and compassionate. I would never hesitate to send a loved one there! Thank you to Catelyn (OT), Catelyn (speech therapist) Yu-Wen (PT), and Aziz! who was always so attentive to my brother on his shifts and EVERYONE ELSE, too many to name, at Evergreen!!!!

Horrible overall experience. Some staff are wonderful and they should find a better place to work…read moreas many of their colleagues are not good.

Assist with housekeeping, errands,meal prep,laundry…read more Review: No communication between office staff and client regarding scheduling, etc. Communication is biggest problem. I would not recommend them to anyone.

Great business to work for. Very friendly staff. Very caring and compassionate! Very dedicated…read morestaff to help you or your loved ones!