Andre and his uncle were amazingly helpful. We walked in with absolutely no idea what we wanted and…read morethey were happy to go through every possible rug with us without making us feel pressured. We ended up walking out with a gorgeous rug for our living room and a certainty that we'll be going straight back next time we need a rug. Their selection is amazing and they're happy to help you find the right rug for your budget. They gave us good tips for shopping in the future and we left with the rug not even an hour later. Yes They also gave us a bottle of wine to help celebrate out anniversary!

Great variety of rugs! High end and high quality. But expect to pay for a premium product. They…read moredon't sell cheap rugs. If you're looking for an 8x10 the average ticket price will be well over $5k. Toro is the business owner and he is very helpful, and knowledgeable.

Root'd is a must stop while in Park City! They have the best gift options on Main Street including…read morean amazing assortment of books, candles and jewelry. The design team is extraordinary which you will see as soon as you walk through the doors. Make sure to add it to your list on your next visit to Park City!!

I cannot express how deeply I feel violated and let down by this company. No wonder they are…read moregetting out of retail sales - i would never advise anyone to use their services. They have been having a 50% off sale and I fell in love with a beautiful painting which I purchased for my birthday. I paid the asking price and they were to ship it to me in Australia. There were many signs in the shop saying everything was discounted. I had the perfect position for it in my bedroom just waiting for this beautiful work of art. I should have taken it with me and not trusted them to ship it for me. If I had walked out with it that would have been the end of it. My painting! Paid for ready to hang. Come Monday I got an email saying I could have a credit note to spend in the store or pay the other 50%. I responded that I wanted the painting sent as per our contract of sale which I had made with them. They then said I could have a total refund or pay the other 50%. I said I did not want this and my efforts to call them and speak with them were ignored. Then I received an email saying the refund had been done and i would get it in about 3 days. Again I rang to speak with the owner however she did not take my call or return my call as requested. I was also told they were not able to discount this artists work and they were sure I would understand that. No ... I do not. When I made the purchase the woman behind the counter was very explicit about the price and told me she had sent out an information sheet on all the paintings to their mailing list at the 50% price. I believe that someone else offered them more money for the painting and thus they negated my purchase and took the extra from another buyer. Of course I have no proof of this however it is the only thing that makes sense. I feel like I have been treated with contempt and would not recommend this company to anyone. They could not even return my phone calls.

Great selection of beautiful rugs! I bought one rug and came back a week later and bought another…read moreone. Amir was so helpful and made sure I was very happy with the rugs I chose. It was also very helpful that I was able to take 3 or 4 rugs home to see which one worked best in my home.

Popped in on a Saturday afternoon to browse, and had the loveliest time!! I told the employees I…read morewasn't there to buy, but they still treated me kindly and attentively. Enjoying the rugs and antique furniture on display was inspiring and meditative.

Service was amazing. Results are spectacular! Tremendous amount of expertise and assistance. Highly…read morerecommend!

Great company, very knowledgeable, fair pricing. Ashot is a genuine nice person. They went above…read moreand beyond I had a tough grease stain that they were able to get out!

We have bought gorgeous rugs here over the years. Great customer service--they let you "check out"…read morerugs to see how you like them in your home before buying. The rugs are high quality and expensive, but worth it.

Had 5 rugs picked up to be cleaned - took months to get them back, which was the first problem…read more When we unwrapped one of the oriental carpets to use, so much dirt coming out onto our floor that we vacuumed it front and back 10 times, so it had not been cleaned at all! They came and picked it up again so it could be washed as it should have been in the first place. When I called to check when it would be returned, I was told they wouldn't wash it because the colors would run, which I knew wouldn't happen because it sat in water for a week after a hurricane before we could return to our home. He still refused. They would not return the carpet until they had a delivery in our area. 7 weeks later we picked it up ourselves. Wish I had checked them out better before calling them.

Awesome store great people and service going again soon and love Nicole helped me with everything I…read moreneed

Wow never ever ues this place Katie ripped us off and lied to us, when I called her manager she was…read morejust as difficult and dismiseve as Katie was when I tried to call Katie blocked my number.. never ever use this place the lied and stolled our measuring fee. Totally a waist of time.

I had my rug cleaned because my rug was very expensive and wanted to make sure they knew what they…read morewere doing. I visited their washing area and found out they are the only specialty cleaners for high end area rugs that actually have dusting machine and wet wash the entire rugs in Salt Lake. All others just surface clean the top of the rug. Needless to say my rugs came out perfect. Thanks

I was looking for a specific rug which they did not have but the sales person looked at every…read morecarpet to see if he could find it. Amazing service

Minimalism and utility all in one place. Crate and Barrel is clean, organized, and has all the best…read moreitems for cooking, baking and entertaining. Place an order online and the friendly and professional staff will bring it out to you curbside when you use the notification in the email confirmation to let them know you've arrived. I really can't say enough about the staff. They seem always delighted to be there and to help. Some even remember my name year over year, which I find astonishing.

There are times that the one experience with a company/store puts that "bad taste in your mouth"…read morefeel, and this was the one time. From the moment we walked into the store at 6207 S State St Murray, UT 84107, we were completely ignored in the furniture department. We mingled there looking at furniture, bedding and accessories for an extended period of time. Two men were across the store from us behind computer screens at their work stations. We saw one woman in an office door who was talking to someone else in the office, who would come out, look at us, and then turn around and walk back in and continue her conversation. It felt as if they were too busy to help us. We finally sent someone to the kitchen section to inquire if we could get some help in furniture. I saw the woman come out of the office, look at us, then approach one of the men, who got up from his station and walked toward us. I explained my dilemma of having started an order online with a cabinet that was on sale and as I was processing the order, I had questions regarding shipping/delivery that I couldn't find the answers to online. So I put it aside to go into the store after my out of town work trip, not realizing the sale was for a limited time. Pulling up the order, I discovered the sale had ended and the cabinet was back to regular price. I asked if there was any way they would honor the sale price. The salesman went to ask the manager, from the same office as the talking staff, and came back and said, "she said no." No explanation, no greeting, no apology from the manager. Just "No". I have never felt so ignored and dismissed as I did in that department in that store. I'm sure this is not the standard of Crate and Barrel, but it has tarnished my opinion of the entire company from one sour experience.

I bought my first house here in SLC last year. After I closed on my house, I've decided to furnish…read moremy house with pieces that have a clean look and yet still very practical and homey. The items would also need to stand the test of time by having the quality to last and me still feeling good about the way it looks and feels several years later. Restoration Hardware's style of furniture is bold and sophisticated -but I'm sure if you're reading this, you know that already. So I'm going to write about something you may not know... its staff and customer service. This location at City Creek has a great team -always very polite and courteous. There were issues with my order due to vendor production and delays. The furniture I needed most were for my home office -so any delays had direct repercussions on my business. Long story short, The Customer Service team (lead by Kristie) understood my concerns and went above and beyond my expectations. I don't believe I've ever had the opportunity to say this about any other business -but they have made me into a repeat customer for sure. Thank you for the excellent customer service!

Ive had stellar experiences at the SLC RH location. Alonso and Gee are so much fun to work with…read moreand have endless patience for my indecision. When an order hasnt been quite right, they fix it without a fuss. They are proactive with their communication and create project boards and even design renderings of my spaces. Ive furnished two homes with this Gallery and they keep it fresh and push me out of my design comfort zone while still staying true to an anesthetic that feels right.