RONA Carleton Place 535 McNeely Ave, Carleton Place, ON K7C…read more4S6 Home improvement store Buyer Beware - Sadly No Appliances We purchased 5 new appliances from the Carleton Place Rona on May 24th, 2025 with a delivery date of August 2nd, 2025. This was to be two days after we moved into our new home. We shopped locally to support the economy in Carleton Place as this was now our new community. We moved into our new house on August 1st, 2025 with a hopeful delivery of our new appliances the next day. We received confirmation from Rona's contract delivery service RXO on August 1st that our delivery was to take place on August 2nd, 2025 between 1-4 pm. The next day (August 2nd) we received a phone call saying that there would be no delivery, and the appliances had been shipped back to Rona's Distribution Center in Milton Ontario. We called the store and spoke to a department manager and they did their best to find out what had happened, and rescheduled the second delivery attempt for August 7th, 2025. August 6th, 2025 I called the store to confirm that the appliances would be delivered the next day, and they called RXO and confirmed that they were on their dock in Ottawa and ready for delivery the next day. I also called RXO separately and they confirmed to me that they had the appliances and that they were on the dock and ready for delivery the next day. Later that afternoon, I got the official confirmation from RXO that they were scheduled to deliver our appliances between 9-12pm on August 7th, 2025. 7:10 the next morning I get a text that the delivery is now cancelled. I immediately called RXO and they said they did not have the appliances and that they had been returned to the Milton DC, and I should speak to Rona as it was not their problem. I called Rona in Carleton Place and spoke with a department manager who said they would look into it again. We waited a couple hours and then proceeded to the store to meet with the department manager face to face. At this point, she said that she would need to speak with the Store Manager and she would be right back. 30 minutes later when she returned, she advised us that the store manager would look into it, so we asked to speak with the store manager directly. The store manager reluctantly came out from his office and proceeded to dismiss our concerns and felt that our wait of now 6 days with no appliances was our concern and not his. He then told us to go home and wait for the delivery between 9-12pm as wouldn't we look dumb if the delivery actually came while we were at his store speaking to him. I confirmed that the app from RXO showed it not being delivered today and that they had sent me a text telling me that the order would not be delivered today, and still he said you will look pretty dumb if it comes and you are here, so I sent my wife home to wait while we tried to determine the outcome. In the meantime I asked about reordering the appliances and he said that would be pointless as they could still be delivered today. While looking up replacement appliances with the department manager, he came back and said that he now had confirmation that the appliances had indeed been shipped back to the Milton DC this morning and that reordering them was probably the best course of action. I asked why the appliances had been shipped back to the DC for a second time and he said he never asked. I called back later today and he said I thought you were going to reorder new appliances so I didn't follow up. I asked him to follow up with RXO and find out why they shipped them back for a second time and he never called me back. We then returned to the Rona in Carleton Place and got a refund for the appliances that we had purchased and paid for almost 2.5 months earlier. The store manager does not care about customer service and did nothing at all to help the situation. Carleton Place Rona buyers beware, once you have placed your order and paid, there is little recourse to resolve any delivery issues. They simply don't care.

This is a bright and clean big store They carry a good…read moreassortment of lumber and tools All items that we had noticed in the weekly flyers were available Staff were very helpful Enjoyed walking and searching for different

The last thing this little store needs is more people crowding through but I can't help myself…read more This is the perfect little shop in the perfect little town to browse for that little gadget you didn't know they made but that you now need desperately. Have fun!

Super dog friendly and I love this! I called ahead to check this and some one had actually picked…read moreup the phone! I went in looking for something auto related... which they didn't have. Hmm. PRINCESS AUTO! lol! No car parts here and barely any accessories! More like a Lee Valley Tools. This company is Canadian which is cool and more stores are currently being built. Staff were friendly. Dog treats up front! The store was crammed full of stuff. Nothing fancy. Kind of surplus store meets Canadian Tire. Perfect for the Mr Fix It type guy.

I've got to pipe up! I love it that Princess Auto has opened up shop in the true west end of…read moreOttawa! If you are familiar with the brand, Princess Auto sells all kinds of car maintenance products, and shelving and other items to outfit your garage to do the repairs and maintenance required. They have things to fix your car: wheels and tires (after all, it's winter now... are your snow tires on?); doodads to check the pressure of your tires; trailer hitches; and all and sundry for the DIY car enthusiast. So why do *I* like it when I don't know the right side of a wrench? Because they are Canadian owned and operated, and they sell work gloves and those heating things to keep your hands and feet warm in the winter. I go there maybe every 3-4 months to check out what is on display. It's different than a hardware store, but also good and useful.

Had to walk to ACE hardware to get a battery jumper. Gentleman there volunteered to take me back…read morehome and help. Great service great people. Truly is small town friendly. Thank you.

The staff in the store is extremely helpful and they offer quality products at fair prices. We…read morehave not had good experiences with the alternative hardware store in the town and no longer use them.

Brittany M. Awesome job.. Your so helpful and so polite I really enjoyed coming in the store when…read moreyou're working...