Another great experience with Waters and Brown! I was there on a Saturday, they are extremely…read morecautious with COVID-19 concerns, and only allowed 2 people in the store at a time. They had hand sanitizer and a mask requirement. Super helpful and knowledgeable staff. They always take the time to really talk through your project and help you make decisions. I wouldn't trust any other store to come close to their service.

Yes, you'll pay more for their paint than you would at say, Home Depot but it is so worth it…read more Don't believe me? Then try it for yourself! Go to Home Depot and show the guy behing the paint counter a swatch of your granite countertop and ask him what color he would recommend considering you have cherry cabinetry. Then, when he's done laughing at you, go to Waters & Brown and show your granite swatch to Sam and Lauren (I think her name is.) That's what I did and they immediately both thought of the same color, Quahog. So much darker than I ever wanted to go but wow, just the right color. Then Sam suggested Oxygen (a pale blue) for the ceiling and a color called America's Cup for the trim. The America's Cup (an off white) threw my husband into fits of worry. Will it be too yellow? Will it look dirty and dingy? Sam, promised it wouldn't and explained why . . . and he was right. So right, that my husband went back and asked him what color we should paint the adjoining hall, Sam made a recommendation and my husband walked out with that color paint. This is the same husband who would gladly spend months deliberating every decision, no matter how minute!!! So it is no exaggeration when I say that Sam may have single-handedly saved my marriage, or perhaps my husband's life because I was ready to either kill or divorce him. So as we decorate our entire home over, all I can say is thank God for Waters and Brown, and thank God for Sam!!!!

Long-time Swampscott store in the Vinnin Square shopping center. Super friendly and efficient…read morepaint and hardware. Great selection of paint and painting supplies. Staff is knowledgeable and helpful. They were able to quickly look up my historic California Paints house paint and I was on my way in about 15 minutes. Can't beat the customer service of this store!

Best paint match ever! Great customer service! Helpful friendly staff. I had a great experience…read morethere a few times.

I recommend Townline wallpaper and paint. It's a family business for over 60 years and gives the…read morebest service and advice from paint and stains to trim and blinds. Yesterday I went there to buy another gallon of Benjamin Moore that the contractor left behind so I could paint my porch again. Gary at Townline advised me I was using the wrong paint. He set me up with the correct porch paint and match the color perfectly. I had great coverage with this Benjamin Moore product. Thanks to Gary and his family for giving the service you can't get it a Big box Store!!! A+++++

I went there today, looking for different paint samples, and I was instantly greeted by Ryan a…read moreworker there. I explained to him what I was looking for and every sample he picked was exactly what I was looking for. He was very friendly and extremely helpful. I will definitely be buying my paint from there.

I came to buy several gallons of paint here and encountered two older men working behind the…read morecounter who were the grouchiest, unfriendly, miserable people you could encounter. They acted like they were doing me a favor waiting on me. It's no wonder they're hiring, who would want to stay and work in that toxic environment? Customer service and a smile do not exist here. Not goin back and would have walked out if I wasn't in a pinch.

I had to order a slider replacement..dealt w/ Dana who was most accommodating & helpful..he…read moreactually went out of his way to have door delivered & find ppl who could install the door!! Great Job!!!

This was my first time ever stepping foot into Lowe's and I'm so glad I did. After so many failed…read moreattempts at their competitor stores, I finally found what I needed within a reasonable time frame. Joshua in the appliance department was efficient and super helpful! He was ready to answer any questions we had regarding our new fridge for our new home! He also informed us about the free delivery and installation that came with our purchase. We were also looking to get a water line extension and he picked one up for us in a different aisle and is getting shipped to the new house along with the fridge. Again, Joshua was quick and efficient. He answered all the questions we had for him and made this store purchase super easy.

This was quite an ordeal. I will preface this by saying I KNEW ordering from Lowe's was a bad idea,…read morebut they were the only place that had the size fridge we needed in stock. My elderly parents' fridge went out, it needed to fit in a very small space, and Lowe's was the only place that had a fridge that would fit that could be delivered in less than a month. First round: Drivers arrived on time but refused to take the doors off the apartment. My parents medical assistant had to remove the door to the apartment and the fridge, delivery people then installed the fridge. Great! Problem solved, right? Wrong. We waited 24 hours - the fridge does not get cold. I send my very skilled handyman to take a look - the fridge has power, no issues, just doesn't work. Super. I call and say you delivered a fridge that doesn't work. They don't apologize. They say the earliest we can reschedule is for two days from now. I say that's bonkers, they say there's nothing they can do. I say I want to speak to the manager, they say they can only contact the manager via email and they will call me back. Many hours later - manager does call me back. I say you need to replace the fridge and make sure you send a team who can take the doors off as the aid who did it last time won't be on site, my mom has dementia and my dad is 96 they will not be able to help. They assure me they'll take care of it. What do you think happens next? They send out a team who won't take the doors off. I speak to the guy (in Spanish, I don't know how I'd have handled any of this if I didn't speak Spanish), and he says he will definitely go back he's just waiting for permission from the store to take the doors off. He does not go back. He does not respond to calls or texts. At 8 p.m. that night someone from Lowe's calls me and we go around again. We now have delivery scheduled for Thursday. Then - they send a new team out. My mom with dementia self-destructs, insists the fridge is too big and won't fit (it is the same exact fridge they ALREADY delivered, it definitely fits), and the guys leave. I call again, explain what happened. Say we want someone to come out Thursday not the next day as we need to make sure the aid is present to help. They schedule delivery for Thursday. Later that afternoon a customer service guy randomly calls me (I have not requested this), is concerned about what has happened, says he will schedule delivery for the next day (when aid is not available) and when I try to protest we actually need it Thursday, he has put me on hold, where he leaves me for 20 minutes and never returns. He calls me back, inexplicably, at 8 p.m. that night, at which point I just go fine deliver it Wednesday we'll hope for the best. Miracle of miracles, they DO deliver it, they DO take the doors off and it DOES work, but I lost many hours of my life and experienced some of the worst customer service I have ever had. The worst part of it all is three separate people said the following phrase to me: "I want to get this figured out for you, because at the end of the day, I'm also a customer." Yeah, that might have meant something if you didn't train all your staff to say it. So, if your gut says, we probably shouldn't order from Lowe's, it's going to be a disaster, you are correct. Listen to your gut.

This store is extremely unorganized. many things are not priced…read more Do not buy anything breakable as the bags tear apart easily . I just had a jar of spaghetti sauce come tearing out the side and smashed on my kitchen rug, floors, cabinets. I took a picture so they could see and the lady was so rude. The sauce was only $5.00. but the mess-in my kitchen ~$$$$- plus- the rug has to go to the big machine at the laundry Matt my time returning it-and washing everything down$$$$$$ There is a Marshall's across the street and they are the best - shopping at this store was disastrous.

Good place to stop by for anything in need or if you're bored. The establishment is pretty…read moreorganized with enough space to socially distance. Large variety of rugs if ever looking. Will come back.

Very helpful staff, great prices and selection. Just finished a complete kitchen and bath remodel…read moreand everything looks fantastic. Headed back today to shop for my next project.

You know, this place is hit or miss, but Im giving it 4 stars because when you score--you REALLY…read morescore. We found the most beautiful travertine tile for the shower and bathroom floor at this place for a killer price. It looks beautiful and knowing that I paid 40% less than the tile stores/home depot makes me grin each and every time I step foot in there! Does Grossman have everything you need like a homedepot or lowes? Probably not, but it is certainly worth a drive. Are they the most knowledgeable team? No, not at all. But check it out--you, too, might score big and instantly become a fan!