If I could give them 0 stars I would. This is going to be long, but well worth your time to read the whole thing.
I reached out to potentially book this location for my wedding on New Year's Eve. I wanted a place that would be family orientated with accommodations within walking distance so if guests chose to drink, they could walk back to their room. It's a pretty location and very peaceful (unless you don't like roosters or donkeys). They offered a military discount (we did not ask for it) for us and all of our guests. We had a temporary hold on all the "cabins" located at the ranch for our guests, we agreed that after 120 days they would release the temporary hold for any cabins that weren't booked. I wanted to have fireworks and had to pay in full, non-refundable, by July 4th. Once that was paid the only time they would respond was when it immediately benefitted them. I am far from demanding and a very compassionate & understanding person. Time after time there was either an animal "emergency" or Vicky was sick or they were out of the country visiting family or they were just busy on the ranch and couldn't talk. I would call or text and either never get a response or get an excuse why she couldn't talk. Vicky would say she'd get back to me but never would. All of my guests experienced the same communication problem. Only 4 of the 12 cabins were booked by my guests. Since they weren't getting a response they booked hotels that cost them at least double what the cabin would have. Vicky was also very pushy about the details. She kept trying to get me to ride down the aisle on a horse or have a parrot on my shoulder. Then she wanted me to help purchase table cloths and chair covers, but her keep them. She kept pushing for them even after I told her I had already purchased the decorations. Then it was we can build an arch and put down fake grass, etc. I kept changing the subject back to booking the cabins and she would claim that they were reaching out but nobody was getting back to them. Starting in July I kept asking for an invoice of everything that was paid and what we needed to pay. I left voicemails, emails, text messages... got no response. Three weeks before the wedding we met to decide on champagne and that's when they hit us with their proposal for tents, chairs, tables, etc. They tried to double charge for things, such as heaters, by putting them on two different invoices. We left that day with $4600 in charges. I was floored but we didn't have much of an option. It was too close to the wedding to shop around. A few days later I get a message that they forgot the set-up fee of $350. I get the final invoice Friday late afternoon (wedding is on Sunday afternoon) when we are getting ready to leave for the bachelor/bachelorette party. Vicky kept calling and texting about details and payment which should have already been taken care of if they had communicated with us. I open the final invoice Saturday morning and it's another $4600 in charges. To start they had the main cabin balance (expected), my parent's cabin (my parents couldn't get a hold of them to pay) and another cabin that's attached to the main cabin (Butterfly). Originally, I thought my parents would like the Butterfly cabin, but they picked a different one. Then another guest booked it. They weren't able to make it, but cancelled their reservation Nov 18th. So there was plenty of time for them to book it. Every time I mentioned it was available, she claimed she forgot. They tried to use our original agreement to charge me for it. On top of that, the people that cooked the BBQ for Saturday night were staying in it, but they were charging me for it. They also wanted to charge us an additional $400 for the space the tents were in, we never discussed this. Then they tried to charge us labor for the fireworks. When we secured the fireworks she said she was able to get the price down because the people were going to do it as a side job "outside the company". Now she was trying to charge me not only for labor, but she said they would set them off in the pasture and just move the horses to the other pasture. They wanted us to pay for 8 hours of labor to move the horses and clean up the bedding area. When we refused they moved the location of everything and didn't tell anyone. We had to try to find it in the dark. Luckily nobody was hurt while walking down the dirt road trying to find the canopy. On Sunday (wedding day) I was pulled in all kinds of directions trying to finalize the details and on top of that Vicky & Micky were hounding me about the balance due. Every time I sat down to go over the final invoice, I got asked about more details and/or had to meet with someone about details.
Read Part 2 for more details.... read more