My experience w/ both attempting to assemble this table and communicating with homary about the issues that their company has put on me have been HORRIBLE! The night I received the shipment, I opened the packaging to begin building the table. First of all, it came with no instructions, just a ton of nuts, bolts, washers, and the pieces of the table. So, I found the instructions on homary's website specifically for my table, and the instructions did not match the supplies that came in the delivery. I got a ton more fasteners than were in the instructions, and there were no actual written instructions to clarify ANYTHING, and the pictures did not match! On top of that, there were no guide-holes in the table mount and the table mount was blatantly attached off-center of the tabletop, creating some potentially serious weight distribution issues. And considering the round table and the 3 triangular shaped legs, there is no way to put the legs on without a carpenter or specialist requiring a lot of math and calculations to put it together. I e-mailed customer support about it.
They eventually got back and said that the manufacturer was not supposed to put in guide holes and I should use the self-tapping screws. HOW ON EARTH AM I SUPPOSED TO CONSTRUCT A COMPLICATED TABLE DESIGN WITHOUT PRE-MEASURED GUIDE HOLES!?!?!? I wrote back to them, very clearly delineating the MANY issues with the table, which took several of my own man-hours to document and prove, only for them to reply saying that I need to get someone to build it for me. I STILL DO NOT HAVE A FUNCTIONAL TABLE AFTER 2 WEEKS! IT IS INSANE THAT THEY AREN'T TAKING RESPONSIBILITY FOR THEIR F***UPS, THEIR INCOMPLETE INSTRUCTIONS, AND THEN ARE TRYING TO MAKE ME DO MORE WORK INSTEAD OF SOLVING THE ISSUES THAT THEY AND THEIR MANUFACTURERS CREATED! I don't have someone waiting in the wings, I would google someone myself, there is ZERO reason that they can't find someone to build it instead of AGAIN, passing the problem they created onto me! I paid well over $1,200.00 for a table that is sitting in my kitchen with no legs and no use! Their team is clearly incompetent, their customer service is TERRIBLE, their team doesn't seem to understand my clearly communicated issues with them, and of course they have to provide products that must be functional!!! I am frustrated beyond being just peeved or annoyed, honestly, I am DISGUSTED!!!! THIS IS CLEARLY A TERRIBLE COMPANY. DO NOT BUY ANYTHING FROM THEM!!!! read more