We had a great experience picking out two chandeliers for two different homes. Tina provided…read moreexcellent customer service which is very hard to find these days. KBL has a great selection of unique lighting fixtures unlike you will find anywhere else.

We had a custom home built and ended up here for our fireplace pick. We wanted a natural…read morefireplace, which are becoming scarce, most people want gas and a lot of retailers are phasing out natural. So for the price, KBL in the Peoria area was the better choice. Not a huge selection, but again, they are being phased out on the natural fireplaces. My Husband and his Brother did the installation themselves bc KBL's guy was having surgery and doing it ourselves saved a lot on labor. Kevin at KBL was fantastic from start to finish. Excellent salesman and willing to talk and educate you on whatever you need in regards to your home build. He also promised to take back whatever parts we didn't need after the installation....and he did. We are now having some warranty work and we feel confident it will all go fine. KBL is lucky to have Kevin!

Horrible experience. Nearly every cabinet that was delivered had some kind of problem, broken/split…read moreframes, broken drawers, slides and closers. Sold us obsolete lighting components...you name it. The design pro said the difference between KBL and Lowes (same cabinet line) was the personal service. That has gotten nowhere. After fighting for several months we are still finding problems. Just the other day a self collapsed breaking everything on it. Their explanation "We have never seen these kinds of issues before." Unfortunately our one-time experience has been the polar opposite. We haven't even gotten so much as an apology. My advice...RUN don't walk away from KBL!

From the owner: Welcome to KBL Design Center, where inspiration and ideas for homeowners come to life. KBL Design…read moreCenter is a one-stop source for every facet of beautiful home. From artwork to grills and outdoor furniture to residential lighting, KBL Design Center sells high-quality products that are sure to please all homeowners. KBL also offers the most versatile solutions for kitchens, bath, and home organization.

Im a plumbing contractor who had charge account with holt supply from 2001-2010, and bought…read more$100,000s of plumbing merchandise from them on arcadia st bloomington il. They were a total disaster to deal with and purposely sabotaged my account. 1. Overcharged me on all materials bought! 2. Couldnt give a competitive bid for trim out material due to wrong multiplier-delta 3. Wouldnt give credit invoices when material was returned due to them purposely messing up orders. 4. Overcharged my account by over $10,000 in a three year period, doubling and adding invoice numbers and charges that didnt exist. 5. Called my employees telling them if he ordered all material from them , while working for me, he could get cheaper material on his account. I was being charged more for material than my employee! And then he was ordering material from holt, and getting material cheaper than me. He is the one that told me they had my prices the same as joe blow off the street who wasnt a contractor! This all didnt happen by accident, owner is a greedy douchewad millionaire who wanted to do nothing but rip me off!

From the owner: Holt Supply is your trusted, family-owned source for high-quality plumbing, lighting, custom…read morecabinetry, and countertops in Central Illinois. Whether you're a homeowner, designer, or contractor, we offer personalized service and expert advice to help you find the right products for any project. Our knowledgeable staff is dedicated to delivering exceptional customer service and ensuring you have everything you need to complete your job efficiently and with confidence. From premium plumbing and lighting solutions to custom cabinetry and countertops, we pride ourselves on offering top-notch products and support every step of the way. Visit us today, and let us help bring your next project to life!

Excellent staff to consult on DIY projects! They are kind,…read moreknowledgeable, and have helped me on numerous projects and have never given me a bum steer!

Usually a very friendly, pleasant experience with welcoming staff…read more Not so on 4/15/24. The young man who appeared to be in charge, offered to have staff find my part for me, so I handed over the old part, received a new part from an older gentleman and checked out. It was the wrong size. I went back, telling the young man that I could not make the 1.5" part I was provided fit the 1.25" fitting (as it was not the same size as the part I provided for replacement), only to be thoroughly offended as he told me perhaps I needed a plumber (to replace a HAND tightened PVC sink trap). I assured him I was perfectly capable of changing out the simple part, when I HAVE the CORRECT replacement part. I showed him the original part and the wrong part, and received another trap. That did NOT fit. Both employees failed to note that the trap I provided was threaded on only ONE end and therefore gave me traps threaded on both ends. I take full responsibility for failing to check the replacement parts both times BEFORE purchase, as I had unfortunately grown accustomed to trusting the employees to know their business. After all, isn't it just a game of matching the part? Observation skills? Maybe that just can't be trained :-/ So now I had lost the time, distance, and convenience factors (thereby wasting my client's money) of going to Do It Best vs a big box store and I had been insulted. I went to the store a third time, rather frustrated, I think for good reason, only to find the young man had NO INTEREST WHATSOEVER in ASSISTING me with finding the correct part. He outright told me to go to a big box store. So much for the benefits one used to find by going to the local store :-(. Truly disappointing in a store I once enjoyed going to and whose employees were always kind and welcoming. Albeit, the woman behind the counter was still friendly and the guy at the paint counter was quite welcoming. Too bad it wasn't paint that I needed that day. Perhaps some employee training, education, or rearranging can help redeem the store eventually. But customer service like that was MUCH MUCH worse than no customer service at all! In the end, I looked for and found the correct part independently at a local family owned store. If you want something done right...