I have gone to this location every year to rent a premium SUV for one day use. I made my…read morereservation in May for July. My reservation was set for pick up at 9 AM on a Saturday morning. At 4 PM the Friday before I got a call from them indicating that the vehicle for me was out with another customer. It would not be returned until sometime Saturday morning, which left me to guess what time I would be able to pick up the vehicle because they could not give me a time. I not only spoke with one of the employees at the Herkimer branch. I also spoke with the Herkimer manager, and then the branch manager. They had absolutely no solution for this and expected me to change my plans that I had. The only accommodation they provided was "we will allow you to keep the vehicle Sunday as well", which did not help. I did not need the vehicle on Sunday. I find it hard to believe that a company this big has only 1 premium SUV in their fleet. I ended up having to cancel my reservation and rush to find another vehicle elsewhere!! There are many other rental companies in Utica. I highly suggest going to them!!

Don't go here, go anywhere else. I had a rental truck for over 2 months while mine was being worked…read moreon. At the 8 day mark I was called and told my truck was totaled and I had to return the rental truck, that was a lied. My adjuster told me not to return the truck. After 30 days enterprise wanted their truck back because I was still paying insurance rate. Insurance rate was $40, customer rate $70. They started harassing me about once a week. They would call me, ask me if they could charge the truck in advance for the rest of the month. They told me "we need to have eyes on the truck" as if they didn't have a credit card on file that could buy that truck brand new, twice, which was still getting billed daily. Then the guy threatened me saying "we're canceling your agreement with us you have to bring back the truck or else, I said "or else what, here how about we just get these all in writing that way it's legal" he said "no we're doing this right over the phone" I said "ok then consider this harassment and any other contact will be considered harassment" as I'm hanging up I hear him say "this is not considered harassment" These people are weird. Genuine trash to deal with. Trying to intimidate someone because you want full rate for the truck is crazy. I wonder how many people this has actually worked on. I returned the truck after 70 days of rental, my truck still isn't fixed right so I'll need another rental and I promise I'll never give this company another dollar after their bs and hope no one else does either.

Bought 2 vehicles, both with warranties. 1 was a minivan which had the transmission replaced. As…read moresoon as they did it there was leaking in my driveway. They said it was residual. 6 months later took it back and told them my mechanic said the oil pan is dented and leaking, and asked if it was covered. Picked it up the following Monday, only to find out after I dropped it off there would be a diagnostic fee. I was told after this was done, so couldn't really do anything about it. 2nd vehicle was a newer ram pickup with 4wd. As soon as we got off the lot we had our mechanic look at it. He said do not use 4wd because the tires don't match and it will cause damage. Called back to see if licaris wouldake this right and give us the matching tires, nope. We would have to buy new tires, despite their selling it like this. Find somewhere that is going to do the right thing. It is not Licari

Picked up my F150 Ford truck today with new Western (Enforcer) V plow attached. We set this date…read morefor installation about a month ago. I went looking for a plow for my truck about a month ago. Jesse at Licari Motors could not have been more helpful and informative answering each and every questions I had about the plow, installation and use there off. The techs who called with questions about installation, my annual NY state inspection due could not have been friendlier or more professional. Drove it about an hour home. Took the plow off the truck as Jesse instructed. Looking forward to that first "Plowing Storm" as it will be THE FIRST time I have not been cold moving snow in my lifetime. Licari Motors performed everything we contracted for. Great place to do business. Thanks All Stan Syman

Oxygen sensors I had…read morea check engine light come on after I had my vehicle got undercoated. Due to the modifications that were made to my van I was referred to Tallmans Tires since they had a lift that could accommodate my van. They quoted me a price that was at least $200 more than other places. They did the repair for over $500. I didn't get 100 yds from the door and the lights came on again. They said I needed to have their special machine analyze the problem for an exhorbatent amount of money. Why spend good money after bad!?? So on my way home I stopped at Ramsay's. They couldn't fit me in this late in the day. But first thing in the morning they got right on it, fixed it, paid for it. Their speed and expertise was amazing. I will not go anywhere else. I can't say enough about their speed, efficiency and cost. I won't go anywhere else.

Shoddy buisnes practices. Will put used parts in over new and charge for new. Mechanics drunk or on…read moredrugs and woman at the ground counter is beyond rude while she blows smoke in your face. Stolen diagnostic programs for the computers that are usually outdated because they share info between shops instead of purchasing. Just all around shady business.

I spent $800 on new tires at Tallsman Tire, only to have them ruined within a month because of a…read morebad alignment. As someone who isn't a car expert, I assumed an alignment would be included--or at the very least, that someone would mention it when I was making such a big purchase. But I wasn't even asked. When I went back and explained what happened, hoping they'd help or offer some kind of discount on replacement tires, they basically shrugged and told me it was my fault for not getting an alignment. No help. No ownership. No offer to make it right. Just, "you should've gotten an alignment." If this is how they treat their customers, I'll gladly take my business elsewhere next time--and I'd recommend you do the same.

Always great service and prices guaranteed. A $14.95 oil change and tire rotation is always…read moreavailable if you mention Yelp.