My experience with Jack's was less than stellar. My 2025 Tesla sat at their shop for MANY weeks,…read morewith no forward motion, and NO updates, unless I called them. They blame Tesla supply chain issues. Ok, maybe. Called on the day my car was supposed to be ready, and was literally told my car is being detailed at the moment, and would be good to go, right on time. Swell. I'm an airline pilot and I could not make their early closing time, as it was a Friday, and they close early. Ok, fine. That's on me, not them. The problem arose when I paid for the balance owed over the phone with a credit card, and made arrangements for them to lock the vehicle outside in the lot. I didn't need the specific key they had, as Teslas can be completely operated by the Tesla App. I arrived, the car is indeed parked outside, left completely unlocked with the original Tesla keycard sitting on top of my final bill, for anyone in the world to walk by and see, or worse, steal. Absolutely nothing would have prevented it. Nothing. So whatever, it wasn't stolen, no biggie...I guess. It gets worse. Much worse. So so when I arrive to pick up my car, there was a Tesla identical to mine that was sitting a far away is off and didn't move the entire time. I was evaluating the condition of my vehicle. Turned out this gentleman identified himself as one of the managers there, and was I happy with the results. I was not, and showed him exactly why I was not. He agreed the car was in horrific shape for customer delivery, and to his credit offered the sun and the moon to make it right. I was too heated then to really come to any terms. Back to the car......The vehicle was in horrific condition. There was body filler (I'm guessing) dust everywhere inside the car outside the car on the windows on the inside on the windows on the outside. It should be noted my cars are kept pristine, garaged, always. I dropped it off pristine, minus the body damage. To add insult to injury, I have a 4K dashcam installed in that vehicle that records through 4 different cameras, audio and visually. Some employee decided to remove the interior camera from my windshield resulting to damage to my LEGALLY installed front window tint. They also unplugged the other cameras, sadly for them, not before I have beautiful 4K footage of the offending event. What they didn't realize is that was no ordinary dashcam. This dashcams live streams to the "cloud". It's designed so that anyone whoever damages your car couldn't just throw away the evidence. It works great. The manager was informed and shown EVERYTHING I claim here. I have lots of photos and videos, which is why this manager approached me in the first place watching me take all of them before I moved the car.So that's plenty enough said. Let me just say in summation that I've been contacted since by many "different" managers....so they have offered heaven and earth over the phone and Facebook messenger. Let me be crystal clear on that. I however that the lack of integrity, the outright lies told to me by employees, precludes me from ever returning there. Maybe if their ONE so-called "Tesla Expert" (he's not) had been the offender that lied to me personally. That told me car was being detailed. Might even be I have video of such expert removing dashcam cameras and ruining a $500 piece of tint film. Never before. Most certainly never again. Integrity is a rare thing nowadays, professing it means nothing.
