I'm not one for "bad reviews" but I felt the need to share my experience.
I came in Hollywood Nails at about 10 minutes to 6 (They close at 7) and asked how much a color change would be for gel, a male named "Tony" looked at me not answering my question but telling me to have a seat and pick my color, as he walked off I asked for the price again, but no response.( I'm thinking it can't be more than 15, 20 at most, right?) I obliged and sat down, I really wanted my nail color changed to another pink shade for breast cancer month so I thought why not! But the moment he asked me to stuff my fingers in a shot glass filled with acetone is the moment I probably should have kindly walked out.
He callously then used the drill to take the more of the nail polish off, with no patience or consideration for my nails, or drilling my cuticle. Why I stayed I don't know, in my head I made the excuse that he was a male, busy and maybe just wanted to go home after a long day. All the while a poor gal next to me had been soaking her fingers in acetone this whole time and maybe more, smiling towards me saying her fingers were shriveled.
It was then time to wash my hands, I walked back hoping the polishing phase would be better ...
He began by making a phone call, while starting the bottom coat, it didn't sound like a nice conversation. My new friend and I glanced over to one another with eyes wide open.
My fingers were literally baking the the whole time under the UV light while he kept polishing them. One gal came in, Tony quickly says" We are busy, can you come tomorrow" without a hello or apology. About 10 minutes later, another gal comes in and he asks what she needs done and tells her to have a seat. (Wasn't he just busy?) He continues to paint my nails, he then turns and asks her what color she would like, she responds that she would like them done as ombré, he seems to not understand or is frustrated and says "What color?!"
At this point I want to laugh, but bite my lip. She tries to explain the best she can, and as soon as she shows him a photo says:"Oh we can't do that". She turns and shows me, I mention it's really pretty. Tony then chimes in and says its actually "airbrush", and says some other things I can't remember and then says: "go pick a color". (But I thought he just said he couldn't do that.)
By this point I don't even talk or look at my nails at the fear of what he will say.
We are finally done, and he says $26...
(Wait, isn't a manicure $25?)
I look wide eyed and repeat $26...
He says yes: "$21 for shellac color and $5 for take off"
Now I wouldn't be complaining if I had had the best customer service, had felt welcomed, respected and not rushed.
He then adds that he wouldn't lie to me about pricing. I hand him my card, I ask for a receipt and he sarcastically responds with "Suuuure, why not".
Gulp.
I ask myself why should anyone pay for this sort of service? There's at least 3 or 4 people being serviced?
And now I have dark pink colored nails on my left hand and light pink colored nails on my right.
He couldn't even pain my nails evenl- you had one job Tony.
Never coming back!
(Great thing I work in the Spectrum mall and can deviate gals from ever going there! ) read more