I will never take my pets to Petco again or even shop there. I had an appointment that was…read morecancelled but not by me. It was holiday time so I asked to reschedule immediately and was told there were no appointments, I went to the car and was able to schedule an appointment (go figure). I brought my dog back and Kenzie did a horrible cut, my 2 yr old granddaughter could have done a better job. I took him back up there and got a refund. I tried to schedule a bath a month later asking that Kenzie not work on him and was told that because I was not satisfied that previous time, they no longer would allow me to get any services. They have substandard groomers and they tell ME to go elsewhere.......I definately will. Mall of GA location, manager's name is Brandon or Patrick.

I used copper sulfate for the entire tank since the fish from Petco had ich on them. My catfish I…read morepurchased started sprouting leeches, and I had never seen those things before. When the leeches dropped off after around a week, leaving huge holes, my poor catfish died. I did not notice them before using the copper sulfate. Just caution in buying fish from Petco. What I am seeing is not Petco, rather the suppliers are mass producing fish, like the guppies, that are no longer strong specimens. We had so many guppies growing up, and these are SO Different, they now always seem to be weak from any Pet Store! Had 4 of the weakling guppies die, while I have 6 Neons that are fine.

My husband and I have been shopping here at this location for 6 years now and we wouldn't have it…read moreany other way! The staff has always been incredibly friendly, and over the years we have come here for puppy training and dog grooming. The grooming center really deserves a special shoutout because they always go above and beyond for our Siberian Husky who requires extra attention and effort for her insanely thick and multi-layered coat. I wouldn't trust most people with my fur baby, but ever since the first visit went perfectly, we never looked elsewhere for grooming services and service has stayed consistently amazing over the years. We also love their selection of dog toys and always have great sales on stuffed toys in the big bins by the checkout line. We have our husky on Orijen dog food (senior blend), and you definitely can't find that at all pet stores/grocery stores but I can always count on this location for having it in stock.

I stopped by your store at 2345 Market Place Blvd (Cumming, GA 30041), today, and was surprised and…read moresaddened to see the state of the store and the animals. It became apparent very quickly that this store needs some much needed attention - mainly help with cleanliness and animal care. When my son and I walked in, we immediately noticed a strong urine smell that permeated the entire store. We then walked around to look at some of the animals and were appalled at the unhealthy state of a lot of them. The chameleons had so much stuck shed on them, likely due to their poor living conditions (improper humidity, temperature, diet or lighting). Some of the leopard geckos had skinny tails - a true sign that they are malnourished. The mice had feces all over their enclosures. These examples are just a few of the very obvious red flags we immediately noticed. We left without buying anything, although we came for dog treats and leopard gecko accessories/ food. I am not writing this to complain, but to express concern for the animals.

There's no way on God's green earth that Petco management would simply just allow Petco to close at…read more7 PM. That makes absolutely no flipping sense. It's better enough that they don't even have a good selection of things but to close at seven. It's ridiculous. No other store around them in Hamilton Mill closes at that time.

Outstanding customer service! Called in earlier today and the person I spoke with was so helpful!…read moreVery kind and pleasant. Did an online order, called when I arrived at the store. The clerk brought my item out to my car. I had just left the vets office with my dog and was unable to leave him in the car. Everyone was so helpful! I'm extremely appreciative!

This is not for any particular stores, rather is for their websites, app, and online ordering…read more Learn from Walmart or any other companies and get it right!! Frustrating, I tried ordering online through the website and app and wouldn't let me place the order. All infos were correct but keep showing me "Something went wrong:Please refresh and try again"... went and ordered online at petco and had no problem! I am thinking it's a click bait since this happens during their SMART20 percent off!! Not wasting a penny with PetSmart!

Recent grooming for my dog. They did the bath, clip ( although somewhat ragged ) and ferminator I…read morewanted at the grooming salon but I purchased a package that was supposed to include teeth nails etc. All that was done was bath, furmentator and clip. I did not notice till I got home the the rest was not done. Girls were good with the animals, but I asked to speak to the girl that did the clip three times and she never came. They appeared more interested in laughing and talking than the customer.

The cat's tail and leg fur smelled strongly of urine after its bath, and its ears weren't cleaned…read moreeither. I cleaned them myself with cotton swabs when I got home, and they were visibly dirty. A very poor experience; I will never go there again

The majority of their staff lack costumer service skills. I have been in this store several times…read morebecause of the Royal Canine food supply is the nearest to my home. I have 3 dogs. Beagle, Basset and Teddy Bear Pomeranian which is 2.5 mo old. He is tinny! The front desk at Benfield and the large lady at the register is hard to deal with. Every time I walked in here they're impatient annoyed and rude. It's several times now! That's why I decided to write this review. For some reason I get the "get out of here" mag how they don't want to do their job and feel bother that you are buying things so they have to help you. It's several times - one particular time I came over and was 20min until close down I had only one need (1 single royal canine food bag) the level of anger because I walked in the store was awful. Literelly hate coming here. My home is 35min way and the vet clinic are great doctor! Just wonderful people - amazing team. But the store side is super uncomfortable.

The following is a review regarding the Petsmart PetsHotel…read more Our online reservation wasn't being validated so we went in person to confirm. The staff member we interacted with was very nice and helpful. He showed us the example rooms and we made our selections. The private suite seemed best, maybe a little small, but better than the side-by-side accommodations with unknown dogs. We were verbally quoted a price and then set for our upcoming trip. On check-in day we did not see the same employee, though the person we dealt with was very nice and patient with our dog. She even let us know exactly what type of toys we could leave. While on our trip we received a picture of our dog, which was very nice as she seemed to be smiling! Really the biggest issue we had was the total being almost $100 more than verbally quoted. The paper they presented to us at check out was their copy, we could only take a picture of it. It did not list a breakdown of the price. The Manager immediately came over, as she was on site, but she basically asked about the total we were given - which can be difficult to recall after you've been traveling all day and it was only verbally said to you. She then looked at the computer screen without saying a word and said the amount was correct. It was an odd interaction... We really liked the convenience of their location and the options they offered, however the experience with the price and their reactions ended everything on a sour note. The communication could just use some work - for example, if we had been given the quote in writing to begin with (instead of verbally) it would have helped A LOT. There have also been some bad habits our dog picked up after staying at Petsmart, though we understand it's bound to happen. Overall, we might board at Petsmart again but next time we will probably consider other places first.

We love this Petsmart as it has everything for a pet. Dog sitting for my sister we came to get a…read morefew things. A place where dogs can socialize without being on social media. Sales are good this time of year and stock in plenty. Fun fact: you can buy for a kid in Asheville this Christmas when you checkout. This location is good for all your pet needs.

The supermarket was very dirty. Hair was everywhere on top of the tables on top of the the blow…read moredryer . When I turned it on hair was flying everywhere , all in my face up my nose attached to my eyelashes .someone cut their dogs hair in the sink left the hair there I had to get a manager to come and clean the blower dryer. Did not have have speeds so it freaked my dog out. The worst experience ever I will never return back to this location.

I took my 10 year old son to this Pet Supermarket to purchase a crab. He was so excited about his…read morecrab and set a tank up when we got home. The crab died, and we went back to this same Pet Supermarket on Peachtree Industrial Road near the Publix and purchased another crab and food. The crab died again. So we saved it until we were in the area again, all within 7 days. Novila and Natalie (may have spelled thier names wrong) refused to replace ONE of the crabs. At first we were pointed to the rules of having to bring a sample of the water. We didn't know this had to be done. Then we were told we needed a receipt although everyone in the store recognized us. I was able to pull up my American express purchase on my app as proof of purchase. However, that wasn't good enough! Both of the "Managers" watched a little boy be sad about not getting ONE crab and REFUSED to replace it. This is so beyond the replacement cost of $6 but for me speaks to the lack of customer service. The irony is we were happy to find this pet store and planned on buying a parrot that is not cheap! Good thing we didn't and we started with a crab. This place is CRABBY and I WOULD RECOMMEND GOING ELSEWHERE for your pet needs; especially if you have young children! Customer service is HORRIBLE!!!

all the dogs were eating their own poop. this place isnt well behaved and a horrible environment…read morefor the dogs. the workers also suck and refusing to come out the back and ignoring us. we stood in there for 1 hour trying to ask a worker and they kept ignoring us or staying to themselves. we finally got to ask a worker, they told us to wait. we waited for 30 mins then left.

My friend and I came here to play with a few puppies but one of them appeared lethargic and sick…read more And they had no place to poop so there was piss and feces all of their cages. I'm glad I saved $3000 that day

We switched from pet-smart to pet supplies plus a little bit after they opened and It was an…read moreamazing decision. Here it feels they actually care for your pets unlike other stores The employees are so amazing and are very helpful Visit this pet store, you won't regret it!

The 5 stars are simply not enough! Randy, Shawn, Angela, and Ariya (sorry if I misspelled your…read morename) are an amazing team! We bought our Bully in today and wow, the education we received regarding car anxiety, fungi, gut health ect will not soon be forgotten! I never left our vet feeling this empowered and enlightend!! Did I mention this was our pups first time in a pet supply store ever, we were nervous about people and their dogs but Randy's team went above and beyond to make Major feel welcomed and calm. We will definitely be coming back and I'd strongly suggest if you want excellent service you NEED to come here for sure, you won't regret it!

Christina is an amazing pet groomer! I've been using her for many years !! I have a very shy…read morefemale silver tip persian (Cupcake) that HAS to get her hair cut twice a year. Before I found Christina I would take her to the local pet groomers (not saying any names) to get her cut and it was always so traumatic for both of us. I even went to "cat's only" groomers-but it was always too stressful. I did some research and found Christina around 2015 and she has been our Savior ever since!! I will never go to another salon!!! Christina comes to our home and does her magic right here in my kitchen. She is so gentle with Cuppy and has such a pleasant manner that immediately puts Cupcake (and me) ease. I can't explain it, but she has the gift. We are 110% satisfied!

I was very disappointed in the grooming that our cat received. This was our first time using this…read morecompany for a cat grooming service. The owner came to our house and required my wife to actively scruff and hold down the cat during the entire process including all hair and nail trimming. This was incredibly stressful for my wife and we were never told that that the groomer would require an additional person to assist. We have talked to many other friends who have used other companies for in home grooming and they all have never had to assist in the grooming process. Please note we have a very sweet Persian cat and if she needed help with our cat, she would likely never be able to handle any cat alone. Please be warned.