I really wish I read the reviews before going to Hollywood Dentists because I would NOT have set foot in this place! I'm an avid yelper and the one time I did not look at reviews, I got burned.
Bao, the treatment plan specialist, is a FRAUD. He also has the front office staff lying for him!
I am a healthcare consultant and I am well-versed in insurance. I began questioning the prices they provided me because it was much higher than I expected with my insurance. I made sure to check my benefits prior to going to Hollywood Dentists. Bao kept giving contradicting responses which led me to believe something was wrong. I requested a print out of my treatment plan with their prices, what insurance will cover and my financial responsibility. I was told their prices are the cash prices because insurance negotiated rate is more. WRONG AND BOLD FACE LIE. I knew immediately I needed to call my insurance because from my experience, insurance negotiated rates are typically cheaper than a self-pay patient - that's the point of insurance! The only time I've seen where a self pay patient pays less is when a provider gives a self-pay patient a courtesy discount like Medicaid contracted rate or a some percentage off.he mentioned he gave a 20% discount. There was no discount! He then said he actually gave a 30% discount. Still no discount!
Quoted prices:
Root canal (D3310) - $700; insurance price $630
Build up (D2950) - $350; insurance price $145
Crown (D2750) - $1000; insurance price $803
Do you see the huge difference between the two?
My insurance pays 90% for root canal and build up and 65% for crown. Bao actually argued with me and told me I didn't pay for my exam or X-rays. Why wasn't it included in the treatment plan print out? He said there were other things he didn't charge me for - why? If I ask for a print out of my treatment plan and you never made mention of any of these other fees, why bring it up now that I'm saying that you cheated me out of my money?!
I feel really bad for all the people who have received services from Hollywood Dentists. You should review the prices you paid if you have insurance and get a refund! I am so upset that a business would take advantage of folks. DISGUSTING!!!! As a consumer, always be mindful as it's your responsibility to ensure you're not being cheated! Check with your insurance before receiving treatment.
If Dr. Mina knows what's good for him, he would fire Bao immediately for his deceit! This isn't his first time committing fraud and it won't be his last! I'm 100% certain I'm not the first person! According to him, he has been doing this for 17 years, I can only imagine the number of people who have paid exorbitant prices based on Bao's lies. You'd think he would know how to lie better after 17 years, but they weren't expecting someone with insurance knowledge to walk through their door.
My lawyer and I are drafting my letter to the Texas State Board of Dental Examiners, the BBB, and my insurance company because I wholeheartedly believe that Bao is committing insurance fraud and I will be the one to ensure he does NOT take advantage of anyone else.
Update response to Bao:
I'd suggest you learn customer service skills - it would've served you better to not lie after my extensive review and maybe try some humility and change your deceitful practices. Not only are you a liar, but you're condescending as well. We went back and forth regarding the issue. We spoke for quite some time so I did not leave in frustration. I came back to the office the same day after calling my insurance and called my insurance again while at the office. I told you exactly how I felt about you and the fraud you're committing, so do NOT make consumers believe this review is a surprise. I JUST left your office once again, why didn't you try to talk to me about the issue that you're so willing to discuss? It's apparent you're pretending for yelpers. My only concern is making sure another person doesn't set foot in this place because now it's obvious to me that you own the place. I am a determined and compassionate woman who will ensure you do not cheat another soul. This is my last response on Yelp to you. Continue your lies, while I expose you to the entities that matter about your business practices. read more