I waited a little over a year to have my wedding dress cleaned (which I learned is pretty early) The bottom of my dress was so dirty!! I walked through town in it on my wedding day and was so nervous they wouldn't be able to get all the dirt and marks out. I called before going in and spoke with Angus who specializes in working with the bridal cleaning team. Angus is the best. When I came in he looked at the dress with me so we could both point out marks. He then walked me through their extensive process as well as timeline. The best part is they do not send out the dresses to be cleaned. Everything stays on site. They only send it off site if it is being preserved. I wasn't ready to do that just 10/10 and beyond experience. I also really appreciated them staying in constant contact with me through the process. I've now started taking my more delicate pieces and I have been just as happy I was with my dress. read more

Worst Dry Cleaning Experience Ever - Avoid Holly Cleaners at All Costs! I've been a loyal customer at Holly Cleaners for many years, but after my latest nightmare of an experience, I'm done forever. I brought in my expensive jacket for cleaning and waited a ridiculous THREE WEEKS for it to be ready. When I finally picked it up, the jacket wasn't cleaned at all--it came back just as dirty as when I dropped it off! If I hadn't inspected it right there on the spot, I'm convinced they would've gaslighted me and called me a liar for complaining. I was not able to receive my jacket back until I paid them $73. That's $73 for keeping my coat for 3 weeks. What a deal! But the real kicker was the manager, Angus. This guy was beyond rude--arrogant, dismissive, and completely unprofessional. Instead of apologizing or offering a refund, he had the audacity to suggest sending it out AGAIN to the same third-party service that botched it the first time. And get this: he actually expected me to THANK HIM for not charging me a second time! As if that's some grand gesture of goodwill. He tried to spin the whole mess as my fault for not understanding their shady outsourcing practices, but hello--it's THEIR responsibility to ensure the job gets done right, not mine! Holly Cleaners clearly doesn't value long-time customers or quality service. Save your time, money, and sanity--go anywhere else. Zero stars if I could give it! read more

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DO NOT trust them with anything you value / paying extra for special care is useless. They send clothes back w tags saying they have been inspected when in fact there is a huge gaping hole in a designer silk blouse, discolored fabric, custom couture gown with missing irreplaceable buttons, torn linens, and a manager who takes no responsibility. Don't walk, run! Their big reputation lies strictly in the past. read more

We were long-time customers of Holly Cleaners, originally referred by the Chanel Boutique in Boston. For years, we trusted them with high-end items and expected a level of care that matched their reputation. Unfortunately, recent experiences have shown a serious decline in both quality and accountability. In mid-May, they returned a designer jacket with damaged buttons. Shortly after, we dropped off a second order that included six sheer curtain panels along with other clothing. That order had missed stains, was unpressed, and had untreated wool fuzz -- despite being processed under their most expensive "Holly" service. We were afraid they would damage these items as well and had to clean, press, and correct everything ourselves. The real issue came with the six sheer curtain panels, which were in excellent condition. One had been gently hand-washed at home and came out fine, but we weren't sure we could safely clean the rest ourselves. That's why we turned to Holly Cleaners. When we dropped them off, Angus (the store manager) told us they don't typically dry-clean sheers and that Susan (the co-owner) would decide on the method. Susan later called and, despite expressing concerns about dry-cleaning, said the label read "Dry Clean Only" and that we should proceed. When we asked what to do with the already hand-washed panel, she said, "Let's clean it too -- it's only $50." We were never asked to sign a waiver or risk acknowledgment, and no test panel was cleaned first. A few days later, Susan called to say that three curtains had been damaged. But when we visited the store and inspected the panels in person, we found that five out of six were visibly damaged -- torn or disintegrating. We asked for reimbursement based on the original purchase price, which totaled $818.15 with tax. We did not ask for the current retail replacement value, which is now nearly double. Susan refused and offered only a $100 store credit, which we declined. We have no intention of returning and would not entrust them with any future cleaning. In later correspondence, Susan claimed that multiple staff had warned us and that we "accepted the risk." This is misleading. Angus specifically said Susan would decide. Jeff (the owner and Susan's husband) also deferred to her. Ultimately, only Susan advised the cleaning method. We even offered to hand-wash the remaining panels ourselves, but she chose to proceed. That decision -- made without testing and without a signed waiver -- was hers, not ours. We have filed a formal complaint with the Massachusetts Attorney General's Office and are awaiting a response. We are posting this review to share our experience and warn others, especially those trusting Holly Cleaners with delicate or expensive items. What was once a trusted business has become a place we can no longer recommend. read more

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best cleaner, exceptional service and quality! Thank you for your attention to detail !

Customer Service is horrible! Angus you left ONE message- you were on vacation and you were unaware that the garments had already been sent back for review and redone and came back worse than the first time! Please find photos of the hat and sweater that you claim NOT to be ruined- and refuse to reimburse me- Exact same sweater- same size but different color and there is absolutely a size issue by 1 1/2" on either size that Holly made the sweater larger dry cleaning it- pressed flat and wider! Hat is completely out of shape- same beanie style hat and almost a 3" size enlargement from your dry cleaning! Holly cleaners- 22 year customer since Mike Davidson owned the business and lost my account for good-and my clients that I have referred ! Do not entrust Holly Cleaners with expensive clothing- they have no regard for your cloths and do not stand by their mistakes! read more

I feel like I live a this dry cleaners! They are the best! They make clothes look like new! Don't know what I would do without them. read more

Holly Cleaners - Dry Cleaning Near Me - Newton, Massachusetts

DO NOT USE Holly Cleaners or entrust the Davidson owners to do the right thing EVER - believe all the one star reviews over the last 1-5 months. I brought my Shearling coat to the Newton store for cleaning, driving 40 mins from the North Shore based on their 5-star reviews and reputation. After reading the care label on the coat, the staff person informed me the coat would be sent to one of their "premier" third party partners who do their fur cleaning. I signed the waiver, confident and trusting in again the 5 star reviews, reputation and awards. And reading the website specifically on fur cleaning stating: "Our knowledgeable staff will consut with you regarding the proper treatment of your garment.....you can be confident your garment is protected." COULD NOT BE FURTHER FROM THE TRUTH - NO CONSULTING, NOTHING!!! Getting my coat back, the ivory-colored silk lining and trim were damaged (the silk sheen dulled) and discolored to gray. Angus, the Newton store manager could not have been ruder, more belligerent. After I reluctantly agreed to a second cleaning, the coat came back in the same condition. EVEN acknowledging the cleaning process caused the damage, Angus stated he'd discussed the situation with the owner and basically said "too bad, you signed a waiver". After numerous requests to talk to Jeff Davidson, the owner, he did not have the decency or professionalism to call and speak with me directly, hiding behind the store manager Angus to do the dirty work. Any 5-star, reputable cleaner would stand by their service and the third party businesses they partners with, DO THE RIGHT THING and compensate me for the cost of the coat. Clearly, this generation of Davidson family ownership care NOTHING about customer experience and satisfaction - SHAMEFUL and PATHETIC. read more

Follow up with Holly Cleaners: They have refused to accept any responsibility for destroying a precious one of a kind heirloom, have lied about the measures they claim they took, and have offered nothing in terms of compensation. The photos below show how the blanket came apart and what it looked like after the so-called expert repair. I learned a long time ago that when life takes something away from you, let it go. However, this is not right. Holly Cleaners is a big business with expensive prices. Yet, if you read the comments of the other people that it has wronged, its management (and presumably its owner, Mr. Davidson), never seem to be wrong or to make a mistake. Very sad commentary on the state of big business and how it treats those of us who support it. read more

Rude manager - I visited the store for the first time. After watching him raise his voice in a disagreement with another customer I was told they would not clean my item. I asked if there was a reason why and was brushed off and just told "no" read more

Holly Cleaners has complete service at a level that no other cleaners have. Ownership is approachable, front desk associates are personable, professional, and courteous. Your clothes are tracked perfectly by a flawless computer control software, your specific cleaning instructions are listened to and adhered to, picking up your clothes are ALWAYS cleaned properly, Holly is environmentally conscious, delivery service is spectacular, and Holly is THE standard all others are judged. in terms of value, I have always been delivered exactly what I expect. In conclusion, I thank everyone at Holly. I'd like to also shout out a heartfelt appreciation for the woman who is the seamstress. She has been trusted with my bespoke suits and has always delivered perfection. thank you. read more

Professional, high quality dry cleaners with friendly, helpful staff. And we've had a few of our sweaters completely rejuvenated with HollyCraft. read more

I strongly recommend you do not use Holly Cleaners. They are not ethical, and will not take responsibility for destroying your clothes in cleaning. This, apparently, becomes your problem. Here's what happened: I brought a dress to be dry cleaned, showed it to the manager, and asked if it needed any special care. Angus said no and it would be fine. Days later, he called to say that the lining was destroyed in cleaning, so he would not charge me for the cleaning. I asked that the lining be repaired or replaced, and at first, he was trying to charge me for that. As this damage was CAUSED by the cleaning, I suggested that this was unreasonable and asked that they simply return the dress in the same condition that I brought it in. When their own seamstress apparently didn't know how to fix it, I suggested they use mine, or any other person they find. Angus refused and said that 'management' had decided that they would only offer me money off on future cleanings. HOW CAN I TRUST A PLACE FOR FUTURE CLEANINGS WHEN THEY DESTROY WHAT I BROUGHT THEM, AND THEN WILL NOT TAKE RESPONSIBILITY TO FIX IT? This is what you can expect from Holly Cleaners. I would recommend going elsewhere. read more

I live close to Newton Center and occasionally use Holly Cleaners for some tailoring. They're always thorough and do a bang-up job. Yesterday I came in because I have to attend an out-of-state funeral. My dress had a hole in it that I didn't realize until that day. They fixed it right then and there. I didn't have to wait at all and they didn't charge me for the repair. The manger and employee's kindness meant everything to me. It's one thing to provide excellent service, it's quite another to be kind to your customers. This saved me, a seven months pregnant woman, from having to go through the hassle of buying a new dress. I can't recommend them enough! read more

If ZERO was possible, that would haver been my rating. I asked to have a zipper replaced on my outerwear jacket. When I picked it up the zipper was replaced on the OPPOSITE side. When I spoke with the manager he said that there was nothing wrong with the zipper and that he was NOT AWARE that men and women had outerwear zippers on opposite sides. I requested it be replaced zippering on the right side and he refused nor would he refund the $75 charge. Not only was the repair done improperly but he alienated a customer who has used that branch for 15+ years. As a manager, all he wanted to do was try to convince me that there was nothing wrong with the zipper yet he never acknowledged that it was on the wrong side. CHAT GPT produced the following. "On a men's outdoor jacket, the zipper is typically located on the right side when you're wearing the jacket. This means the zipper pull is on the right-hand side This is the standard for men's clothing in many parts of the world, while women's jackets usually have the zipper pull on the left side." Had he just Googled the issue he would have understood that he was wrong. I think he is a bit over his head as a store manager read more

There is a saying that, "you're only as good as your last job." While I don't agree with this I think that if your performance is lacking it's how you handle a mistake that matters. I've brought designer clothing to Holly Cleaners for several years, they have done a pretty good job. In October 2022 I brought in my summer clothes for cleaning. I had a new Mara Max linen blazer I purchased in the summer of 2022 and when I took it out of the Holly Cleaners wrappers several weeks ago it no longer fit. My weight has not changed and when the almost new, $1,700 blazer was brought in to Holly for dry cleaning it fit beautifully. When we first explained the situation to them they stated we were mistaken, they did nothing wrong. They later offered $100 in free cleaning. Time for a new cleaner, shame on Holly Cleaners for not standing behind their work and what was clearly their mistake. read more

I brought in two Theory suits to get dry cleaned (not designer, but pretty expensive, ~$300 each). I called beforehand and asked what they recommended, they said they have regular service and "hand dry-clean service", but said regular service is fine for most things except for high-end designer suits. So I chose the regular service. One of the suits I received had large white stains on it (it's a black suit, so it's noticeable), that were not there before I dropped it off for dry cleaning. After a few weeks, I tried on the navy blue suit that I brought in and discovered it had shrunken to the point that it's very uncomfortable to wear. I emailed them telling them they shrunk my suit and they did not respond. This is very upsetting - I only have 2 suits and I am a student and cannot afford to buy replacement suits. After asking multiple experts, I discovered the shrinkage is not reversible. read more

I brought in a pair of stained slacks to Holly Cleaners. They texted me the next day that they were ready for pick up. They were very professional and did a great job! I would highly recommend them. read more

I had just purchased a brand new pair of drapes and out of the package they were wrinkled. They were a thick cotton. I loaned my cousin my iron so I thought the dry cleaners has the big presser. Went to Holly Cleaners and was told no they do not have a large presser and that they would be hand pressed. Ok, that's fine...until I got the price.....I was charged $60 to hand iron 2 curtains. I paid it, satisfied with the results but think I was overcharged since they were not being "dry cleaned"...just pressed...I think the price should've been $30 NOT $60. read more

Worst experience with a cleaner ever. While visiting with children and grandchildren in Newton on way to a wedding in Montana, my only jacket was soiled with food. Called Holly Friday 6/10, spoke with owner Jeff and explained that I was leaving Tuesday 6/14 at 6am. He said no problem, ready by Saturday afternoon. When I delivered jacket the person at counter asked if Monday 6/13 at 4pm was OK, and I said great, but it HAD to be ready then. On Monday at 5pm it was not ready, told me nonchalantly to come Tuesday, which was impossible as I was leaving that day at 6am. Took them 1/2 hour to find the jacket, not pressed, and still marked. Had nerve to charge me for it. Disappointing disgusting service. My family in Newton will never use Holly Cleaners again, and everyone should be forewarned not to believe their promises. read more

I never post reviews of local businesses because I want to support them. However, I just had a totally confusing experience at Holly. I recently (early Feb) opened an account there because my dry cleaner of 30 years closed. When I opened the account, Kewon told me that they offer a 20% discount on sweaters during your birthday month. Lucky me. My birthday is in February. But I have now been there twice and they will not honor the promotion. I was just there today with some sweaters and all they could tell me was that I needed a coupon. Remember: they told me about the promotion. Now they won't honor it. I spoke with three people, including the manager and all they did was talk in circles.. I have never received a coupon. This is misleading. False advertising. Very disappointing. Thank you, Jeff. I appreciate your quick response. Accordingly, I have changed my review. read more

Can't find the place to put 5 STARS!!!!!! But if I could I would give 5 stars!!! Excellent job! Staff was fantastic !!! Clothes looked great! read more

Every time I came here the person that does the hemming was not there. On 4 separate occasions over a 2 week period, I was told she'd be in on X day, so I arrive on that day, she's not there, but they tell me that she'll be back on X day. Rinse and repeat, never coming back here for absolutely anything. read more

I saw so many good reviews and got referred by a friend to this place. So honestly, i was expecting some great service. Front desk people are very nice however the management needs to be worked on. And they need to know better of their service especially know how much time they are going to need to clean a piece. The staff told me my cloth would be done before certain date and then later i was informed that it is wrong and they wont finish that on time. It is very inconvenient for me since i trusted them in saying it would be done on time. And now i dont even have time to find a new place. I appreciate them telling me in the end they are not able to get the work done on the promise time. However, i wished their staff knew better so it could save me from going back and forth to the store three times without having anything done. And also, it would allow me enough time to find another store. read more

WORST CLEANERS EXPERIENCE. NEVER GOING BACK!!!!! This was my first visit fo holly cleaners in Newton, MA to dry clean my white cardigan and a black dress. The workers glanced at the clothes and informed me that it will be done by couple of days. Once I picked up my clothes I was in shock. My black dress was in a state that I was no longer able to wear. My white cardigan originally had some stains but the stain remained but there were color change added to it. I talked with the manager (Cassie). She told me that if you do dry cleaning there will be a discoloration. I was really disappointed with this outcome. Cassie the manager told me that she could try to do it again. She told me that it will be ready by Monday (which was not ready when I went back on Wednesday and she told me she never said that it would be ready by Monday). I went back on Saturday and my clothes were so much different from what I expected: white cardigan turned into boney-yellowish color and the black dress was completely ruined. When I asked her what happened, she told me that CLOTHES ARE SUPPOSE TO GO BAD after certain time and the color always changes whenever we dry clean them. This is what I don't understand-First, I only wore these clothes few times, have previously dry cleaned them but had no such experience. Even if there could be a discoloration, shouldn't the manager inform me first before they let them ruin my clothes? Second, the manager's attitude was absolutely horrible. She never APOLOGIZED. I wasn't expecting a reimbursement or a refund but don't customers deserve at least an apology if their clothes don't turn out to be what they expected? She kept repeating that it is not her fault and my clothes are simply OLD (They are not old and was worn only few times). She even told me to contact the company where I bought the clothes from, and complain about the discoloration after dry cleaning. I mean, I never had this experience when I dry cleaned them at another store so why is this the clothing shop's fault? The clothes were not even cheap. Lastly, if they are not able to clean or take care of the clothes well, why even bother to take them in the first place? When I first went in, the workers told me they could do it and that's why I trusted. If she told me she could not clean it, I wouldn't have minded going to another store to get them cleaned. This is by far the most upsetting experience I have ever had with dry cleaners and the manager's attitude was just not acceptable. I read the yelp reviews and looks like I'm not the first one who experienced this. I'm looking for a reimbursement for my damaged clothes. My dress and cardigan both in total are worth $400. (Cardigan bought in "Aritzia", black dress from "Alicia and Olivia") The manager told me she cannot do anything for me. I asked to talk with someone higher up to discuss about this incident but she rudely told me that she cannot giveaway any information to me. Which brought me to contact the customer service so here I am. Please contact me back Thank you read more

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Wish I could leave zero stars. I was told I would receive a text when my clothes are ready. Ended up receiving a text at 5:51 PM saying my clothes are ready. Immediately drove there to only find they closed at 6:00 PM.I leave for a wedding tomorrow and there is no way to get my clothes before then. Awful customer service to confirm an order will by a ready certain day and to let a customer know it is ready 9 minutes before close on that day. read more

Would give zero stars if possible. Strike 1. Got a suit back with heavy chemical smell, result of not letting it dry or using old chemicals. They did it again, suit still stinks, totally ruined, 2 grand down the drain. Strike 2. Shrunk a pair of Canali cashmere / cotton trousers with Holly Craft. Please avoid this more expensive witch craft, at least they admitted their error, unfortunately their insurance paid $150 but the pants were over $300. Strike 3. Shirts that were suppose to be back today, sadly are not. Made the trip for nothing. Not reliable. Oh well, Holly, I think we have to break up. Jeff, your store has a serious problem. read more

Holly Cleaners is a gem. From my expertly laundered and neatly pressed dress shirts, to my wife's beautifully dry cleaned knits, to everything in between, Holly is best in class both in terms of quality and service. As an executive, I live and work in "dressy" clothes and my wife is a professional consultant. So we rely heavily on our dry cleaner. Prior to Holly, my wife and I and used Anton's, Zoots and various "mom and pop" shops for dry cleaning. These other companies weren't bad, but they were consistently inconsistent. One time fine, the next, not so much. What's worse, the quality seemed to diminish over time as the hangars got cheaper, more buttons got broken and mistakes made during the pressing of the clothes were simply ignored. We had begun to believe that dry cleaners were all just mediocre and inconsistent. Enter Holly. Right away, we noticed that our clothes started to look and smell better. Also, we noticed little differences like better quality hangars, extra care on packaging and very few, if any, mistakes in term of the finished products. As a specific example, I had a couple of expensive shirts with buttons that had cracked using a different dry cleaner. With Holly, not only were the buttons perfectly replaced (color and size), but the shirts were packaged differently, with extra care being taken to keep them pressed when returned. It's this type of extra care and consideration that sets Holly apart and this is only one limited example of several that we have experienced. It's always puzzling to us to see aggressively negative reviews of highly reputable businesses on Yelp. One marginal or negative experience should NEVER be the basis of a bad business review particularly when there are always two sides to every story and perceptions and realities often differ dramatically. In this case, our review is based on regular and consistent experiences over a long period of time including our giving the other dry cleaners the benefit of any doubt. Holly is a 5-star business and the best of the bunch. read more

I rarely write reviews but the experience I had with Holly Cleaners was so egregious and badly handled that I feel compelled to share it. I'd planned to sell my wedding gown after "the big day," and was nervous about handing it over to just any cleaner; so I was relieved when I discovered Hollys. Attracted by their family run reputation & advertisements that they perform ALL their services on site, including specialty bridal cleaning, I decided to trust them with my designer gown. Unfortunately, this turned out to be a big mistake. Several weeks after handing over the gown to Hollys, my dress was returned to me sealed in a preservation box, despite the fact I'd given the manager explicit instructions that the dress was only to be cleaned, not "preserved" (aka boxed & sealed for long term storage). Unfortunately, this was just the first of many more unexpected "surprises." The box had another companies name on it, 'Bridal Kare.' I later learned this was a huge dress processing company in NY AND where my dress was ACTUALLY cleaned. In other words, Holly's claims that they perform ALL their services on site are patently FALSE ...unless of course Buffalo NY is now part of Newton Ma. To make matters far worse, when I opened the box, my gown, which was in nearly pristine condition when I dropped it off, was visibly damaged. The bodice had been crudely attached to a cardboard bust form with nearly a dozen plastic dress tags shot directly and haphazardly through it's fine fabric. A "standard process" Holly later defended as one their "bridal experts" always employ. "Standard" or not, I don't know what kind of "expert" would think shoving the large needle of a tag gun through a fine fabric would be a good idea. The result? The shoulder of the dress had a visible hole in it and the silk skirt, which was balled up carelessly at the bottom of the box now had a strange area of crude "repair work" on the silk skirt where no damage previously existed. Upon contacting Holly - and there were multiple phone calls and emails - they took the position that the only mistake they had made was "putting the dress in a box." They even went so far as to blame me for the damage. Claiming it was due to my having opened the box to remove the dress myself. First off, the idea that I damaged the dress myself is not only patently FALSE but also absurd. The whole idea of storing a wedding gown in a preservation box is to protect it until its removed years later. If the dress can't be safely taken out - whats the point of protecting it ?!? In any event, my dress wasn't supposed to have been boxed at all and I discovered the damage when the dress was still IN the box, photographed it, and immediately contacted Holly Cleaners to report it. Eventually, weeks later, I was able to meet with the manager. She'd had vacation plans on EVERY date that I'd tried to come in leading up to then - and the owner had refused to meet with me during her absence. They offered to have their seamstress "repair" the hole. Unfortunately, their seamstress only confirmed what I'd already been told by several other repair experts (including micro-weaving specialist) while waiting to meet Holly's Manager; repairing the ripped fabric was not possible. At best, some sort of patch could be constructed. Upon notifying the owner that this was not an acceptable solution (after all, even "patched" it's value and my future ability to resell it would now be radically altered) he continued to deny responsibility and was non responsive to the possibility of an insurance claim. Eventually, the situation devolved to the point where I felt filling a small claims case was my only option. To my surprise (although after all this maybe it's not that surprising) Holly's manager and its owner continued to push their false narrative to the Magistrate, even in the face of physical and written evidence to the contrary. In the end, the Magistrate found in my favor; though it's hard to consider anything about this whole situation to have been a 'win.' There are myriad ways in which Holly could have handled this situation better. At the end of the day, had they been truthful and acknowledged responsibility I wouldn't be writing this. I realize that a damaged wedding dress, however expensive, isn't the end of the world. What bothered me most though was their continued lying when confronted with clear evidence of their false advertising and the smug sense I got from the owner that he had no problem accusing his own customers of anything and everything to cover up his mistakes. My take away, if you are considering bringing anything of value to Holly Cleaners to be cleaned, don't. Just don't. In fact I'd suggest you just avoid them all together. There are plenty of other cleaners with good reputations out there; & hey if you really want to have your dress cleaned by "Holly" you can just save yourself an extra $200-300 by sending it directly to Bridal Kare instead. [EDIT: SEE PHOTOS] read more

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Had my favorite, expensive sweater cleaned here. Picked it up and now it longer fits me. I did not gain weight!!!! As of matter of fact I have lost weight. They shrunk my designer sweater and insist they can fix it by blocking it. Well they tried that and I still can't get my arms in it. This was my most comfortable roomy sweater and now it clings to me, and I can't move in it! They refuse to reimburse me! They are insured for this and do not even want to make good on this. Never use this cleaner. They may be able to get stains out but have no customer service and treat their customers like you know what. Rich people that do not give a damn-they just take you to the cleaners! I am done with you!!! read more

In response to Jeff D., who clearly missed the the mark on what my review was about, let me simplify: Bottom line this company engages in false advertising, doesn't stand behind their services if something goes wrong, and provides terrible customer service. I don't have a problem with the courts findings Jeff, but you should. What I do have a problem with is the way you run your business. When you bring an expensive designer wedding gown to a cleaners that claims to provide ALL their services on site, you don't expect to find out your gown was actually shipped to another state. When you ask that your dress NOT be put through a preservation process, you don't expect to receive it back jammed in a preservation box. When you TRUST your gown a to be cleaned you certainty don't expect to get it back damaged. That's probably not the "expert bridal care" and "museum quality wedding gown preservation" your customers envision they are getting. Most of all, Jeff, when you call a reputable company who's truly proud to stand behind all their services (even the ones they outsource - How many years did you tell me you have "proudly" been working with 'Bridal Kare'?!?) to explain that you've discovered concealed damage (torn fabric, not a missing button) on your "mistakenly boxed" gown and would like to file an insurance claim - you do not expect your request to be refused on the basis of a fully fabricated, unsubstantiated, accusation that you damaged it yourself. I get it Jeff, it's just a dress - but if someone cracks the windshield of your car while cleaning it, you expect them to replace the windshield, you don't expect them to insist covering it up with a bumper sticker solves the problem. My review Jeff isn't about me, it's about your business practices, it's about making sure the same story doesn't happen to countless others - but that's clearly not your concern. Like I said in my other post: If you are considering bringing anything of value to Holly Cleaners to be cleaned, don't - and honestly I'd also not trust them with a T-Shirt. read more

My daughter was married earlier this month. Someone spilled RED WINE all over my WHITE PANTS. I was shocked that they came back looking BRAND NEW!! Note the before and after photos. Thank you Holly Cleaners!! read more

Holly Cleaners - Red wine all over my white pants - Dry Cleaning Near Me - Newton, Massachusetts

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Nice job on dry cleaning and wedding dress preservation. Could really do without the passive aggressive signage dog-whistling about the "staff that chose to show up" though. The labor shortage is not about laziness, it's about fair pay! No one has a moral responsibility to work for your business lol. read more

They don't clean well and there's a guy there with a serious attitude problem. I think his name is Kenon. He won't say hello back or thank you, ever. It's so obnoxious. read more

I brought in a hand knit blanket to be cleaned and was very satisfied with the results, but when I tried to use a First Time Coupon from their website, I was told the coupon had to be brought in at the time of dropoff, not the time of payment. This seems confusing to me because I would think you would use the coupon when you pay, and it didn't say otherwise anywhere in the email, but no matter - I paid the full price. I am happy to own when it is my mistake. However, when I told the woman who was helping me that I thought they should make their policy more clear, I was met with snark and dismissiveness. She snapped that she doesn't make the policies, which I absolutely understand, but I did not feel the unkindness was necessary. I am happy with the outcome of my blanket and I will return again if I need to but did leave with a negative taste in my mouth after picking up my item. read more

Wouldn't use anyone else! Far superior to other dry cleaners in the area. Holly has taken care of my suits, shirts, and ties for years. I've never had any problems and am always greeted with smiling faces. I recently moved to Chicago and they even mail articles to my apartment halfway across the country. read more

Kudos to front staff as well as the people who clean and press ! I am an out of towner who needed wedding clothes cleaned and pressed in24 hours. True to their promise, my clothes were ready as they said. I really appreciate good service and this place delivers. Thank you again for accommodating me. read more

In response to owners comments: I dropped the dress off to be cleaned in late July and contacted you October 21st - so it was not four months. I had not used your cleaner prior to this incident in two years - I'm not sure how this is relevant? Your store manager never gave me the chance to explain anything. Like I stated, she immediately claimed no responsibility and took an argumentative tone and attitude. The conversation was not productive on any level. I chose not to have my garment "evaluated" because she told me outright that this company would only prove Holly was not responsible. Why risk having the dress further damaged or lost? Compensation would have been the only form of reimbursement that I would have been satisfied with because a store credit would be useless to me since I refuse to use your services. The dress was not stained, but the fabric discolored. read more

My experience was good. Took a week to get the 2 pieces I dropped off. Staff was sweet but they just left out information on how soon I could pick my garments up. They simply just stated I could get the items in a week. I said it was a little long and they replied that it can be sooner if I want. I just think that that information should be given. My garments look fantastic though, so great job there! read more

In a world that is increasingly about lowering prices and decreasing the time to delivery of service (e.g. 1 Hour Service, Instant Prints, etc.), Holly Cleaners sets itself apart from the rest. There are cleaners and then there are cleaners which come recommended as one of America's Top Dry Cleaners to perform the most delicate dry-cleaning and packaging of garments so they maintain their original integrity. This is not a place where you just drop off your $30 shirts or take a cheap dress that you want cleaned. You go here to have your high end garments and invaluables cleaned: $1,200 suits, $200 shirts, a hand sewn tablecloth that your great grandmother made over a 100 years ago as part of your grandmother's dowry -- things that would otherwise never go to the cleaners for fear of destruction. America is a "throw away" culture and many people today are growing up thinking that "I can always get another." Go to Holly Cleaners if what you're cleaning means something special to you, because sometimes cost doesn't matter when what you're cleaning is priceless. read more