My wonderful housemate took me here for a birthday treat and I felt spoiled and ruined in one go!…read moreSo... we arrived and were told where our room was, bags were offered to be taken on etc, so all good to start off with. We entered our room to find it fairly dated, but clean and tidy and with all that it promised so were more than happy. There was a wedding going on, and we had to go through the crowd in order to get to the restaurant, but that wasn't a big problem. Dinner was boasted to be a wide selection from a set menu.... this wasn't the case! There were only a couple of options, and to be honest none of the starters or mains were that delicious.... especially for a 4* hotel. The restaurant itself was overly lit, and the service was surly to say the least. Still a bottle of wine and food done, and off we went to our room.... Following day was the breakfast and treatment day..... we went to breakfast with plenty of time, but the service of coffee etc was slow, and we had to wait a good 10 mins to be signed out from breakfast. Sadly this meant that we were running late for our treatments (5 mins). We rang the spa and were told that it was ok and to come asap. Sadly the signage for the spa was poor and we arrived at the spa 10 mins late - we were told that it was still fine for the treatments, and were showed into a stunning room with several massage tables - was a little strange to be in the same room but that was fine really. So the therapists went out to allow us to change, but there was no privacy from each other....thankfully neither of us embarrass easily! The therapists returned after 5 mins and began their treatment. The therapist asked me if I had any problems with my back, and I told her of the 2 trouble spots on my back.... she ignored these! After 15 mins the therapists stopped massaging and said we were done. A little dismayed we went pool side and decided to have a bit of time in the pool to further stretch out the muscles..... sadly it was closed for the rest of the day!!! We then were called for our second treatment and they did a pedicure for both of us. Mine was brilliant and I loved the finished look, sadly my housemate's coats had been put on too closely together so they chipped and smudged within 5 mins of leaving! I heard the manager apologising to some others, but was feeling a little left out that we had had no comment so went to see him. I have to say that he handled our complaint fantastically, and was brilliant in his response. He immediately sorted out a comp voucher for both of us to have a day pass and an hour long massage each - boom, that is complaint resolution right there!!!! On the overall impression, I would say that this is great value for money for a beautiful spa retreat. It seems that I had a bad day, but am happy that the return will bring a more positive review...... keep you all posted.

I pitched up in early January on one of the windiest nights of the year. I hail from Blighty so…read morelike to think I have modest expectations. The hotel setting is beautiful and I was expecting so much.....and how underwhelmed I became. I also must state i co-own an award winning inn in Woodstock Vermont so I do have high expectations. The staff were all personable and tried hard but plainly were not encouraged to make many decisions. I had booked a dinner bed & breakfast package in a top room (the Lowther) at 230 quid....I now reflect that this represents poor value. My room was tired, the furniture a mish mash, the breeze through the original windows was terrible. They had placed 2 additional fan heaters in the room so plainly the cold situation was not new to them. The bathroom had been refitted and could have been impressive....but the filler handle on the bath came apart in my hand, which illustrates poor maintenance. The bedroom was not luxurious, the sofa uncomfortable and the room had no clock. I asked for one and a very efficient member of staff managed to get me a massive wall clock for the room, plainly taken off the wall of the office or alike. However 10 out 10 for initiative! The bed was tired with the mattress being too used, but the duvet was warm and I like a cool room, which was good as the wind blew the curtain all night long and in the morning the room was fresh to put it mildly. I toddled off to the health club, which offered so much potential, but again the mens dressing room was tatty, with hand written notices about a scalding shower, and plaster peeling....not the sophistication I was hoping for. The steam room did the business and pool was clean...but I was disappointed. The very jolly health club manager was most impressed that I was in the 'honeymoon suite' by myself....my feeling was that had I taken my bride to the Lowther suite we would have had a quick divorce! I enquired about using the internet on the house computer in the lobby area, as I had left my laptop in the US. Certainly the duty receptionist replied but there is a 3.50 charge if you don't use the free wi-fi that is available for your own machine! This to me is just plain stupid and also takes the piss.....why charge at all???? If McDonalds can give you free wi-fi why in heavens name is a 4 star hotel going to charge you to use the helpfully provided in-house computer????? Onto a pint before dinner, again the staff were friendly........and I discover the restaurant is closed. The bar area had a few tables laid up with candles and the staff had tried to make it welcoming, but it was like a bar area with tables and the place was like a funeral parlour.....little positive movement! I sank a pint, read the papers and decided to seek some life in a village pub.....so asked to be removed from the dinner service as there were just 2 travelling salesmen ( a profession I used to do and I no longer need to have dinners in a morgue for one....) sitting down for supper. More onto this charging issue later..... I return to the hotel after a fish supper in the local village and toddle off to my 'cool' in the sense of cold room for the night. A new day dawns...the wind still blows and the curtains still move so I bathe and off to breakfast I go. A very personable breakfast manager 'meeted and greeted' me, and took my order. To say my kipper was underwhelming would be a compliment to the producer. It was a kipper fillet reminiscent of a 'boil in the bag' type. It was however warm and had some taste...but my hope a fresh grilled kipper was not achieved. Maybe I was expecting too much for a 4 star hotel? I could only see strawberry jam on the self service counter so I asked for a small portion of marmalade.......... off the ever helpful manager goes, I hear doors open, see him return and disappear to another cupboard....and then go off in a fresh direction for he was a man not to be beaten....BUT...he returns about 5 minutes later and very apologetically says 'they must have run out over Christmas and have not got any'. This is an honest answer...and I commend him for being frank....but in a four star hotel in Blighty to not have ANY marmalade reflects I feel on having poor supply management. On checkout I was credited with one dinner @17.50, after I raised the issue ...but I had booked a room for two even though I was a single traveller. I noted my dissatisfaction on the ubiquitous survey that followed my stay, and Stuart the new manager, who in all fairness has only just taken over the running of the hotel (in addition to his own hotel in Troon) replied quickly. I followed up his note with a request for a refund on the additional dinner that I had not taken. After 10 days I had heard nowt so I wrote to Stuart, who quickly apologised and stated that they had indeed refunded 17.50 for dinner as i requested, but no one had informed me. 200 quid a night....no way! Stuart...good luck in fixing the place!

Premier Inn has pretty much the same standard across all their hotels, that's what people like,…read morethey know what they're getting. I had a comfortable and fairly quiet room. The staff were really lovely and accommodating for all our party-this includes in the restaurant where we had breakfast and dinner. They have meal deals if you book and pay for both at the same time, which was £24 for all you can eat breakfast and two courses and a drink for evening meal! Would happily stay here again.

this hotel is not close to many things (from a vacation stand point). I stayed for business and was…read morehappy with the stay. The room was comfortable. This is not a luxury hotel and offers an affordable price and helpful service. Make sure you have your cell phone, as they do not have phones in the room and I do not remember having an alarm clock. The attached restaurant was helpful, down home regional food.

Our facilities council meeting was being held in UK this year, so we needed a location close to…read moresite that could accommodate our team. Mottram Hall offered that along with some team building experiences. Unfortunately, it is a bit out of the way. The rooms seem to vary depending on which portion of the building you end up. My room was decent - king bed, reasonably sized bathroom, although only a view of the parking lot. The bed was comfortable but the room was hot. The food at the restaurant was ok. Breakfast was included (along with WiFi) and probably the best part of the stay. I managed to try a good selection of the dinner menu but wouldn't rave about anything. The bar area is unique and a good place to relax and talk. Our team building was archery. The instructors were awesome and everyone had a great time. I even managed to get a good photo of myself impersonating Robin Hood! Cliff notes: Nice place to stay, but a bit out of the way. A solid location for a corporate outing. Hopefully you won't be eating dinner there multiple nights in a row...

For those of us in the high disposable income bracket Mottram Hall presents a great destination…read moreoption for a relaxing break from the city rat race. Mottram hall really is a magnificent venue. Devere have properties all over the UK each with their own identity.With Mottram as soon as you walk in, regardless of whether you recognise the Georgian architecture or not a grand feeling will wash over you. You will be sucked in and helplessly emerse yourself in the melodramatic decor, from the oil paintings on the wall to the carpets which reminded me of the shining. Must admit, the paintings on the walls were slightly haunting, but then again we all know of my love for the horror genre. One particular painting I know for a fact upon my second glance piercing eyes in the painting followed me as I passed. I would probably need the hotel to be noisy and full if I ever stayed here, just to feel safe from any ..... er.....ghosts??!! All speculations of Mottram hall being haunted aside the place has alot to offer. The restaurant serves great food and the service is also good with friendly and approachable staff. Nathaniel's restaurant an AA Rosette Award winning restaurant's great for fine dining. The focus is on classic English meals but I hear they are changing the concept slightly, introducing a buffet style arrangement with a wide variety of things on offer. The grounds surrounding the Hall are vast with an array of activities available such as a 7000 yard championship golf course and clay pigeon shooting. There is also a spa and leisure club where you can work out or enjoy a range of treatments. It also seems an ideal wedding venue. So perhaps this is one yelp for the future. Some years down the line when the waist line and bank balance are both slighter bigger, and your post code starts with SK10.... Even before then for a very very special occasion or to treat someone take them to Mottram hall. Beware though ask for directions because I got hopelessly lost despite having a sat nav :DD I would happily book a couple of nights here go enjoy the day activities on offer and do a horror movie marathon at night any one fancy it ??? Come on yelpers......... wanna play a game!!!!!!!!! :D

Lovely place! Friendly staff. The restaurant has small portions of most meals at lunch - and they…read moreare a very reasonable size. I had the small scampi and you get 6 pieces of scampi and lots of chunky chips! My room was very clean. Really enjoyed it.

A Very Luxurious Hotel…read more The service and food is Top class and is reminescent of the type of food you recieve in the top london restaurants. the hotel rooms ar every spacious and decorated to a very high standard. Room service is fast and efficiant. situated in a very nice area it is an ideal hotel for that special occasion or a treat for a loved one.

I'm reviewing the restaurant as I haven't stayed in the hotel…read more Set in an old converted coach house, this is a restaurant with plenty of character. The layout is an unusual shape, meaning that if you're lucky you can find yourself in a little nook away from everybody else, but at busy times it means it will feel very crowded. If you're going there with a group of 10-20 people, try if you can to book the Elizabeth room- a special annexe away from everywhere else, where you can look down on the rest of the punters (literally). The food is as posh as you might expect in the Prestbury area. Small portions of very carefully prepared food- the menu at first looks like 'pub classics' standards but each dish is given some sort of twist. It's very tasty but you'll need 2 or 3 courses if you want to feel full, and it's not cheap. The service is extremely friendly. A decent place for a romantic meal or a family get-together, but not a restaurant you'll find yourself going back to too regularly.

The wait staff was lovely. The manager and chef are a unique combination of incompetent, spineless…read moreand evil. After making reservations, they couldn't decide if they had enough food for our party. They, after an hour of asking us to wait for them to decide what to do, took our order, or at least half of it, then, refused to serve the other HALF the party, who were hotel guests, claiming they didn't have enough food. The spineless manager forced a mortified server to deliver the message. After 2.5 hrs waiting for food and feeding the children peanut butter and Jelly from the co-op across the street, a server with some common sense set him straight and delivered some food. The the guests they did "serve", including 6 children waited 3 hours for fish and chips. Best thing to be done is to fire the manager and chef and give the server who did comprehend customer service the restaurant to manage. Stay at the hotel for the service and the lovely location, but if you do, stick with the PB & J's from the co- op.

My review is based on my most recent stay, in August 2007. I've stayed there three times, and I…read morewill discount my first stay, in 2005. The hotel was in the midst of some reconstruction then, and I had a horrific allergy attack in my room. The hotel has been renovated in sections for a couple of years, so the quality of room, bedding etc was a matter of luck. Some of my colleagues got rooms with thin bedding, but I never had a problem. The layout is very strange, but typical for the area. The front is an old mansion, with corridors of rooms built on to the rear, and attached to an old church next door. While the entrance area is impressive with a huge staircase leading up to the rooms, it can be quite an ordeal getting to your room if you're on an upper floor in the rear with heavy luggage, with narrow halls and single steps going from one section to another. I did not formally dine there, but had breakfast daily, and enjoyed the small bar off of the reception area. As a yank, I quickly acclimated to undercooked scrambled eggs and bacon, because it was quite tasty. There breakfast bar selection was well above that normally found in an American hotel. During my last stay, we were very impressed that the bar manager opened up the unused ballroom at our party's request, so we could watch Germany vs England metric football on a large screen. And I enjoyed talking to him about the subtle differences between the ales and other beers that were on tap, sampling many. We also spent some time drinking outside in a lovely garden area, with benches and shade trees available. Over in the old church building, I took advantage of a very nice exercise room, with weight machines, free weights, treadmills, etc. The pool was beautiful, but I had to get out after a few minutes because of heavy chlorination eating away my corneas. Don't be afraid to ask for directions from one place to another, because otherwise you could easily find yourself walking outside around the hotel to get to the pool, for example. The hallways were rather byzantine. One of my favorite "features" of this hotel is the location, right in Alderley Edge. You can walk up the road The Edge itself, which is a good hike, or cross the street into the town, and dine amongst the wags.

This is a very beautiful hotel situated in the pretty village of Alderley Edge, home to some of…read moreCheshire's wealthy folk plus numerous footballers. Yes, I did wonder around trying to spot the likes of Ferguson and Ferdinand but to no avail. The hotel itself is well set out and is full of character. The rooms are a little on the small side and are perhaps showing signs of age, but nothing to cause any concern. All the staff we had contact with were helpful and super-friendly, and the room rates are reasonable. There is no gym here (I'm guessing the facilities mentioned in the last review have been converted into a function room for wedding and conference use) and the WiFi is only available in the lobby. The breakfast we had on the first day was fantastic. There was a great menu with choices ranging from the traditional full English to pancakes, to salmon, kippers and haddock. On top of this, was a buffet including continental meats and cheeses, pastries, cereals and fruits. Given that I am constantly thinking of my stomach, I had already planned what I was going to have the second morning. It therefore came as something of a surprise to find they were only doing a buffet with the continental plus full English components. What happened to the menu?? I can only think that this change occurred due to the fact there was a wedding and all the guests were down for breakfast meaning they were busier. However, as regular guests, I felt a little peeved that this resulted in us missing out on our brekkie of choice. Talking of the wedding party, this one in particular was a good example of why hotels should enforce a policy of making them book out the whole hotel!! The guests were incredibly noisy, shouting and swearing late into the night right under our bedroom windows, plus cigarette smoke was drifting up into our rooms. Not really a relaxing end to our weekend break! I know this isn't really the hotel's fault, but maybe they could have informed us when we booked. They have a great bar and were happy to provide us with sandwiches at about 10.30 on a Friday evening which I thought was great service. The restaurant in the hotel was truly phenomenal and deserving of a separate review (to follow shortly).

Your standard comfortable Premier Inn. Good sized rooms with good staff and modern/clean interior…read more However, the two times I've stayed here, the breakfast hasn't been that great so be wary on the food but it usually is highly rated for those who have stayed there and prices are very reasonable. It's a good location on the outskirts of Macclesfield but very near the main A536/Congleton Road leading towards Macclesfield.