Starting with the front desk, Connie is incredible. She always greets you with a smile and is…read morealways willing to help. Sara, well she is a great PT Assistant, knowledgable, patient and caring. Her patients seem to thrive. Then there is Kari. Well she is in a league of her own. She knows how to correct your problem with the right amount of exercise, therapy, toughness and tenderness to get you healed. I wouldn't go any where else.

I recently started going here due to my bum ankles. I'm klutzy and carry way more weight then I…read moreshould which has resulted in incredibly weak ankles. This is one of the only places that is open Saturday's. Yay! I am really pleased with the staff. Both desk staff and therapists are great. I especially like my therapist Leanne. She is just so sweet. I am new to physical therapy, so it was a surprise to me that they book multiple patients at one time. For instance I usually share my appointment with a lady who is going for back rehab. Even with that you get good attention and I am making progress. The only reason I did not give five stars is because of my first appointment. I had a fill in therapist and she really didn't explain how things operated and I felt a bit of a hard sell on coming more than once a week. And I get that is for my benefit, but there was no explanation of what my course of treatment would be and it felt a bit like chiropractors.....come as often as possible so we can bill insurance. Ultimately my copy is too high for me to come twice a week and due to my schedule I struggle to make it once a week.

I have never been to physical therapy before so I don't have anything to compare them with but I do…read moreknow that when I am in a PT session, Steve and his team make me feel very comfortable, at-home and like I'm amongst friends. Everyone is always laughing, chatting, and no one is made to feel like a stranger. My BFF is Madison at the front desk though. She cracks me up and is so personable and easy to talk to. Coming to business, they are also very professional. Steve goes the extra length to make sure you understand what's going on with your injury/muscles or whatever he is working on. He knows his stuff and is good at it. If you are looking for a good PT, look no further. They take insurance too.

Steve Ashenfarb the owner is awesome! He is a chiropractor and physical therapist, it's nice to…read morehave an office that offers the best of both worlds. The staff is friendly and make you feel at home. Lots of laughs are shared.

Our first visit, my daughter had such a positive experience. David was so nice and made her feel at…read moreease. He's easy to talk to and clearly explains expectations. Great facility.

From the owner: BenchMark Physical Therapy located in Charlotte is a leading outpatient physical therapy clinic…read morewith convenient scheduling, patient-focused care, and personalized treatment plans. We are committed to treating each patient promptly with integrity, honesty, and compassion. Visit our website for a complete list of services and treatments or to request an appointment.

If I could rate this less than one star I would. This office fails to tell you that you will be…read morebilled as an outpatient hospital visit simply because this facility is attached to the hospital. If you go to another facility (not the hospital) and receive the same therapy, you are billed at a lower rate. I was given a form that listed my insurance benefits (which states they verified my insurance) and they wrote I would be paying for my co-pay (not unmet deductible) for each visit. However, I later received the bill which stated I was being billed at the outpatient hospital rate instead of my co-pay, which is nearly three times what my co-pay is. I called and asked to speak with the manager but had to leave a message. It's been at least three weeks and she has not returned my phone call. Additionally, in reading the codes for the "therapy" I received, it appears they "stack" the medical codes for billing purposes. I called the complaint department and spoke with someone who is supposed to be a "patient advocate." But all he could do is regurgitate a boiler plate response. I am still attempting to speak with someone who can discuss these issues without sounding like a parrot.

Ms. Tawanda Allen is the first person you see when you walk into Carolinas Rehabilitation. She…read moregreets you with a smile on her face and is willing and ready to help you. I had to reschedule a few appointments and she always volunteered to go over and above to help me. Although I've been released from physical therapy I will never forget the great service I received from all of my therapists (Melissa M, Robert M. and Shubhra T.) and especially the great customer service from Ms. Tawanda Allen! Thank you (Ms. Tawanda Allen) for helping me to start each session off on the right foot with your positive energy!

Great staff works well with you and your schedule. Makes sure you get proper exercises. Very well…read morewith time management. Only problem is that they need to be mindful of being sick and touching patients. My physical therapist was sick and got my son and I very sick with bronchitis. She great at her job I just don't like the fact when they are sick and still try and treat patients. I understand you want to come in and make sure you patients get their work out in but please take care of yourself first.

My wife had sudden back pain, and I spent the whole morning scrambling to find a good massage…read moreplace. There were a lot of options, but I'm really glad I chose this one. The prices are reasonable, and booking was quick and easy, just a $25 deposit, which I didn't mind. When we arrived, she was taken in within 5 minutes and received the full 50-minute session as promised, she even went over the allocated time for the towel and aroma therapy. Very ethical, gives me the vibethey are not trying to rip you off. She says her back feels much better afterward, which is what mattered most. The location is convenient as well. The only downside is that the facility is pretty small, and the rooms are just big enough for the therapist and client, so you'll need to wait in the lobby. Not a huge issue, though. I also added aromatherapy with hot towels for $10, which felt like a great value. Overall, the staff were very professional and the experience was smooth.

I made an appointment for 11, Alexis was my therapist and she was right on time! I booked 120…read moreminute massage deep tissue and before the massage began Alexis told me how her pressure would be and if I wanted it more or less to let her know. The massage was relaxing. She focused on a lot of areas that I have problems with. I thoroughly enjoyed the massage after it was over. Alexis went over recommendations that she had for problem areas that she noticed, which was very helpful and informative. I'll definitely take her up on some of the recommendations that she provided and I appreciated her knowledge especially when it comes to problem areas. Renee was friendly during check in and check out. I'll definitely be back!