Made an appointment for a full bath, haircut, glands and nails for my dog. Petco has been grooming…read moremy dog for years. I Uber'd up there and was told that they couldn't groom her unless I had a note from my vet saying it was okay to groom her when she has a minor heart murmur. Vetco (Petco's mobile vet service) diagnosed her 3 years ago. You don't have that on file when your company was the one that treated her? So, $50 of Uber rides and half of a wasted day and I didn't get any grooming done. Never going back to this location. Read all of the other reviews, they're just as bad.

Refused to sell fish because they were closing soon? Neither of the employees I talked to were…read morefriendly.

They're super helpful have lots of products. A good selection of healthy brands. Even have Fish,…read more chicks & live feeders. They got everything you need just about. :-)

Great employee help and always friendly. Slightly more expensive on dog foods but have a great…read moreselection and very helpful.

Nathan at PetSmart was absolutely fantastic! He went above and beyond to help me find exactly what…read moreI needed for my dog, and he made the whole experience easy and enjoyable. He was knowledgeable, patient, and genuinely cared about making sure I left with the right products instead of just trying to make a sale. It's rare to find customer service this good these days, and Nathan really stood out. He answered all of my questions, gave helpful recommendations, and made me feel like a valued customer. Thanks to him, both my dog and I left happy. If you're shopping at PetSmart, I definitely recommend asking for Nathan. He's an awesome employee and deserves the recognition. Thank you for the outstanding service!

Unusual experience here seems like they usually have great staff and amazing customer service…read more Every other experience here was great. Tonight I had the rudest cashier that made negative comments. I'm hoping it was an off day for this lady, or she's on her way out.. either way there's always other stores. Sad that one person can make such a negative impact

Mud Bay has been a total game changer for me! They carry the healthiest brands for my pets & the…read morestaff are incredibly helpful. I've swapped everything I used to buy from PetSmart with brands from Mud Bay & I am loving the difference. The toys last longer, the food is healthier, & they have cat litter that doesn't track all over my floors. Best of all, the employees always make my trip enjoyable. I've never seen so many kind, knowledgeable people behind one counter! They always have great insight & offer to carry things to my car for me. The store is always squeaky clean, too. If you have pets, Mud Bay is a MUST.

Great store, amazing selections of pet products, and wonderful staff! Everyone here always makes me…read morefeel so seen & heard, and they provided me with great comfort when I had to face the passing of my cat last year. I couldn't be more grateful to have this store nearby. (And special shoutout to Megan, who's been there for me through some incredibly tough moments and has made this store such a special place to go to.)

My family purchased two birds here. Two different times! A Quaker Parrot first trip, then a Rainbow…read moreConure the second time in. Both birds are younglings and are thriving! Great staff here to help us purchase our birds. Thank you for everything, Animal House. See you guys soon!

My husband and I have been coming to animal house for years now, mostly for their fish/fish…read moresupplies. They've always been helpful and we're excited by all the new expansions in the tank room. While we don't pay as much attention to the other areas, I do see them regularly cleaning the kitten room, reptile enclosures, and rodent enclosures. They also seem to have a store cat now who is rather adorable (some kids do get a little too excited and chase her around which stresses her out, but I think most parents seem to take it as a chance to teach them to that it's not nice to do that.) Hopefully Bean continues to be a happy kitty.

I brought my dog Maia in to have her groomed. Brynn was excellent! She treated Maia with such…read morecare and the woman ( I did not get her name) at the counter, gave me such great information. I was impressed with Happy Tails, they were knowledgeable and friendly. I will also go back to buy some pet supplies. They have a great selection. I like to support a' family owned' business.

Brynn has been the only one to trim my Beau Bo. She is a constant partner with me as he's grown…read more Kind, reliable and clear in her communications. The other ladies there are equally responsible.

We have only lived in Oregon for a little over a year and now going back to our home in Texas. So…read moreglad we found this individually owned pet store! The owner, Dolly, is wonderful, friendly, and very helpful. She Answered any question we asked to the best of her ability without hesitation. We will miss shopping here for our Zayla. Dolly has always made us feel welcomed to her pet store and has always spoke to us like we have known her for a long time. Her employees also have welcomed us and have always been very helpful. We will miss you guys! Thank you!!

Dolly's has the best owner and best selection of real healthy foods for your pets. They will even…read moreorder specialty items as needed. I have been a customer for 13 years and I am very pleased with the service and love supporting small business! In these lockdowns it has been very hard for small business owners to keep afloat. Please support the small business owners. The big box stores will survive but small businesses are suffering.

My family has been going here for a few months. Today two of my adult children went in. From the…read moremoment they walked in they were being watched a treated as though they were up to no good. When it came time to pay. My daughter clearly stated she wanted to use her card for $40.00 of the purchase an would pay cash for the rest. An older lady asked the cashier "do you know how to do that". So these ladies went back and forth on how it's done. When all is said and done they used her bank card for the whole purchase and COMPLETELY MESSED UP MY DAUGHTERS BANK ACCOUNT, Putting her account way over. Some lady pushing man in a wheel chair tried to intervene and said "I can fix it now I can fix it now" She ended up yelling at my daughter. While 10 different people stood around just watching. A total complete SHIT SHOW !! My daughter now an EMOTIONAL WRECK. Was worried about her account an just wanted to leave. These people treated my disabled family as though they were there to steal an then ended up STEALING FROM MY DAUGHTER..... horrible HORRIBLE PLACE. Would not recommend anyone shopping here. Not worth the ABUSE !!

Always great service and a local feed store that we should support. Strong female workers who…read morealways help carry out my heavy duck corn to car!

I love Mud Bay, and I don't even have a pet to buy for, but I do have OPP: other people's pets. And…read moreOPP need treats. Today I picked up minnows, which are clear favorites for Haley, Zoey, and Flyer. I also picked up a sample of Plato small bites: duck. I suspect this move will cement my place as favorite canine auntie. The shops are always beautiful--bright, spacious and organized. The staff is welcoming and great at what they do. What's not to love?!

MudBay in Sellwood is finally open!!! They opened on Saturday 9/18/21…read more I am such a huge fan of MudBay and I have been watching the store anxiously awaiting their opening in Sellwood Today I asked my daughter to go to another MudBay to pick up some dog food and she let me know that the Sellwood location is open. Yippee!!! I rushed over here tonight after work to pick up Rex's dog food and welcome them to the neighborhood! The two women that were working tonight were super sweet and friendly! Every MudBay location that I have gone to has Superb customer service, a spectacular selection and excellent prices! Rex and I will be here a lot!!

Used to be a 4-5 star, not perfect but I'd say over all great and close to home- Couple hiccups but…read moredidn't stop us from coming back, that is life. Ever since our regular groomer left it has gone from a 4 to a 3 and if they weren't so darn nice, clean and local it would be less than a 3. So here we go- Last several grooms they miss stuff, no biggy, I just go back and trim some small things up- they are dogs and moving around so I get it but my dog I know is sweet and docile so I think she is on the easier side although her hair is so kinkly curly that adds the element of hard (I am trying to be really gracious to here) but today, we picked her up and after having to shave her ears from matting she has a cut on each ear and bleeding and no one said one word so we are pretty disappointed. She is clearly uncomfortable because she isn't acting herself. Matting on her is on me, it happens sometimes even when we brush her alot....this is the first time they have ever had to shave her ears! Super disappointed that no one noticed or said anything. Again, everyone is nice, it is very clean and I do love that they have her in and out in like 90 min but they need to pay attention to the details and communicate better, especially for well over $100 appt every 6+ weeks of going there. ***Update*** Owner reached out, said they didn't see any blood but sometimes when you have that close to this area of skin shaved it can bleed, not from a cut though. And cuts happen, we get it! No one would have seen the blood unless they looked inside her ear so I want to clarify it wasn't a cut as far as we understand and we don't think they were careless w/ our pup, actually the opposite, they are very caring which is why we go there. So now that we are a day later I think my only feedback would have been that it would have been nice to be made aware this CAN happen so we were prepared and not worried when we saw the blood, super simple! We are lay people & not experts in grooming procedures around matting and what can happen. We will work harder on the ears to make sure this can be avoided in the future, it is the first time her ears had to be shaved so after 3 years we are still learning how to manage this girls kinkly curly coat. My husband thinks maybe I should have given them more time to respond but I had 2 bleeding ears and couldn't reach anyone by phone, text or email and I should have not had to wait hours to understand what was happening.

We love coming here to self wash our pups. Super nice tubs and water pressure. Plus the staff is so…read moresweet and helpful! Thank you EarthWise