I stayed in a 3rd floor suite on June 8-11, 2025 shortly after a major renovation of all the rooms…read more I have stayed in suites in this Microtel many times previously and been very satisfied. This time it was very unsatisfactory due to changes made during the renovation. I've never seen a renovation where the rooms were made WORSE. They had removed the coffee table, a small rectangular table with two chairs where I used to eat my dinner and conduct business, and also the end table next to the couch so there was nowhere to put my purse, backpack, books, etc. They had also removed the closet area and replaced it with a few "knobs" with hangers. They had also removed a long shelf in the bathroom where I used to put my toiletries, now forcing me to leave them at the side of the sink or on the floor. Also removed any towel rods in the bathroom, again replacing them with colored "knobs" that look like something out of an IKEA showroom. I inquired at the desk if the removal of the furniture was permanent, if the table and chairs and coffee table would be put back. The clerk was not sure and said there was some furniture "on order" that had not arrived yet. She said "we don't like it either" referring to the removal of so many features from the rooms. I will not be staying in this property again unless there is furniture in the room! There is no place to sit and eat and nowhere to put many of my belongings.

I was a snob at first thinking this hotel would be not so great. My husband read reviews of this…read moreproperty and other hotels in the area. This was rated one of the highest including big chain hotels usually 3+ stars or higher. I arrived, lots of parking and lights outside. The property is pretty new in the area. Lobby bright and clean. Front desk check in was easy and friendly enough. Elevator was quick, clean and bright. Hallway signs to Rooms were marked perfectly!! Hotel hallway very clean and quiet. Rooms are large, beds firm, furnished great. Only missing a coffee maker, it has refrigerator and microwave. Nice desk, lots of drawers and storage. Plenty of comfortable pillows. Heat and ac work great. Bathroom was nice, good size tub. Plenty of towels, shampoo, conditioner and soap. Good lighting throughout the room. Continental breakfast is good. Lots of choices. Coffee maker was great, needs a larger cup (my complaint). Morning front desk staff, very very pleasant and full of info. Will stay here again!

Room was good Like the hotel better across the street…read moreSome of the furniture needed to be replaced Comfy and quiet Pool was like a bathtub hard to work out in it

Driving back home from up north, we needed a place for the night. Check in was smooth. Our room was…read moreclean, nicely appointed and spacious. Plenty of outlets. Decent size fitness center. Indoor pool with a hot tub. There is a chair lift at the hot tub. Don't know if it would swivel to the pool. Would recommend calling to find out if it is operational and if someone knows how to operate it during pool hours. Excellent breakfast spread! There is bar, table and booth seating. We were comfortable for the night.

One of the best hotels I have stayed at! Friendly staff welcoming you in like you're a special…read moreguest. Super clean and nicely laid out. The room was amazing! Full kitchen with two tables low and high top, pull out sleeper sofa and a roomy living area with desk. The bedroom was spacious boasting a beautifully decorated room with a large counter hosting two sinks. The jacuzzi tub was delightful and perfect for a soak after a peak hike. Roomy shower stocked with the amenities you need. Super clean. The pool area was huge! Warm inviting water, sparkling clean, with arcade games at one end and tables and chairs throughout. The complementary breakfast had choices for everyone. Scrambled Eggs, bacon, potatoes, hard boiled eggs, oatmeal, muffins, breads, bagels, yogurt, juices, waters, coffee, tea, and fruit. Great stay would definitely choose this hotel again

Stayed here for 3 nights. Great location: you're near the I87 ramps, gas stations, supermarkets…read more There was plenty of parking so we always found a spot near our room. There was a short wait for check in. Diamond status was acknowledged and I was given a choice of 2 beverages: water or soda. The room/bathroom was clean. There were 2 sinks in the room which was a huge plus. However there is only 1 hook in the bathroom and the bathroom is on the smaller size. The beds are also on the smaller size. Breakfast was good, large seating area with lots of tables/chairs. Good variety of food too and there were 2 waffle makers. Breakfast staff was busy refilling the food and cleaning up. They use ceramic plates/bowls and metal utensils here instead of the disposable/plastic cutlery and plates. There is a coffee/espresso machine by the front desk but it only worked 1 of the 3 days we were there.

This Comfort Inn is conveniently located right off the I-87 exit. It's an unusually shaped…read morebuilding, sharing space with a Perkins restaurant and a brewery. My room was large, and the bed was comfortable. It was both reasonably dark and quiet, though I could occasionally hear a sounds from occupants in nearby rooms, and also trucks on I-87, as my room overlooked the back of the hotel and faced the interstate. My check-in experience was not up to standard. When I got to the desk, a young woman walked in from an entryway behind their side of the front desk, smiled, and then immediately walked away. Seconds later, a much younger blonde gentleman came in to check me in. What was unusual about it was that all he did was take my name and then hand me my keys. He did not ask to see my ID or credit card, which might be viewed as a security/validation concern. Also, when he handed my the keys in their holder, he did not write the room number on the card, and I had to ask for the room number twice. (That also makes it tougher for checking out if you don't remember to tell whoever is at the desk your room number as you drop off the keys). This guy also couldn't bother to provide me any information verbally, such as welcoming me based on my Choice Privileges status, breakfast hours, pool or gym information, etc.. It really felt like he didn't want to be there and didn't want to do more than the absolute minimum. Elevators are minimal in this hotel. Breakfast hours were printed on my card holder, luckily. The breakfast area was large, clean, and pretty well supplied. It included two waffle stations, fresh fruit, yogurt, pastries, hot sausage patties, and these individual flattened eggs with a yellow center dusted with pepper. If you want something a little more elaborate, you can of course go down a ramp to the Perkins restaurant, though you'll be paying for that breakfast. Nothing here was a deal-breaker in terms of my experience here, and I'd certainly stay here again.

The renovation gives it a nice modern look. We booked an accessible room. The room was large but…read morenot what would be considered accessible. The bathroom was approx. 5'x7'. The door would hit anyone standing at the sink. Not wheelchair friendly and lighting was nill. The bed looked nice but we found to be very firm. It does have a wine fridge and microwave in the room. Navigating the hotel halls can be an adventure as the signage is misleading and not all rooms are in numerical order. The Champs Gaming was ok, we had issues with machines not working but the staff was great about crediting back quickly. The on site bar was a let down the bartender though nice was inattentive and seemed to lack standard drink knowledge. Also they did not have, Jack, Knob Creek, Makers, Crown and several other spirits that I find to be generally common. The bartender just said they were out so either someone's really bad at doing their liquor order seeing these come by the case, or.... There were no empty spots visible for additional bottles to go. Gym was very nice, however, the saunas are in each respective locker room so if you're looking to relax with someone special unless they are the same sex it's not a possibility. Some pictures of the property showed a regular pool & hot tub, neither are actually at this property. There is only the mini waterpark, which looks cool but opens at 4 and closes at 9, in between loaded with kids. Perkins Restaurant is onsite, I found the food to be "eh", IMO IHOP does a better in taste & selection. The property inside as said has had a major facelift and is very well maintained even with loads of young children. Parking is decent, though more salt could be used when ice is present. The continental breakfast is pretty basic. Nothing over the top. Simple grab and go. Overall ok but probably won't be returning. Definitely good easy get-away if you have young children.

Really better than across the street We enjoyed a clean…read moreperfect room Breakfast go hum Staff very good

Knowing that this location had water heater problems, we slowed down our trip and stayed one extra…read morenight out on the road while repairs were to be completed. Upon arrival, parts and repairs not completed, cold water (except the hot tub) only. 8:30 the next morning, all water is to be shut down until repairs are complete. No compensation, no substantial point exchange. Manager Ruby was offsite leaving some poor gal to answer everyone's questions. Poorly handled, poorly communicated Nice looking building, nice room, nice lobby, clean secure parking lot, lousy breakfast, terrible manager with zero customer service skills. Holiday Inn right down the street

Very dated hotel. Staff were friendly and kind…read more First room smelled like smoke. Next room had a broken glass in the window. Far from modern.

We did not mind this hotel. To be honest Vermont was super packed and booked so came to Plattsburgh…read moreto shop and chill out. Hotel is your typical in and out. We got a 2 double bed room. They did not come to clean the room or refill toilette paper. Towels were super small but it gets the job done. The people in the hotel were friendly which is nice Hot tub was a fun extra we used it for about 30 minutes and brought some drinks to unwind and had no issues. We would come back for sure

Welcome to bed bugs. First time ever! Filthy stairwell. Pool not inviting or well maintained. Well…read morebelow the standard I am used to with Quality Inn and Suites

Good for a one-night stay, and it's not a motel. We reached around 9ish at night and the first…read morething that came to my mind was, where is the hotel? The reception area/room/cottage is right on the side of the road, and after clearing everything, you drive like 300 meters to the hotel. Roads around the hotel are not that good (Potholes and all), and if you are reaching here at night, it's kinda confusing. Make sure you know how to reach the hotel from the reception area. And yes, if you are here in the reception area and not finding anyone, means the receptionist has gone to the hotel to attend to some business, and it can take 20-30 minutes, as they walk to the hotel and come back- that's kind of frustrating . Anyway, we got a room on the 2nd floor, I was fine climbing stairs with luggage but not sure about old folks. My room and bathroom were fairly clean, well well-lit- no issues at all. They start breakfast at 6 AM, they have complimentary breakfast (usual stuff) and a swimming pool as well. Of course, we did not use it as we were early risers and then left for Canada. Overall- 3.5/5

Maybe it's off of I-87 & in ways you got options for dining nearby whether city or town of…read morePlattsburgh but you also have transit access via Clinton County system & within walking is Greyhound/Trailways spots (okay different places but within walking distance) & breakfast maybe not like very recent one but still okay & not like one place I did.

Terrible service. Absolutely the meanest and most unprofessional employee I have ever met…read more They do not honor their pet policy as well.

Location was great! The beach was clean and swept recently, the rooms were basic, but quite…read moreaccommodating for the price. Small rooms but it was great for a weekend getaway when we were exploring the area and just sleeping there. TV, swipe key card, balcony second floor, private beach, you could walk on the beach to McDonald's! Had hot water, TV, shampoo, soap, towels, fridge and microwave! The walls are a little thin, and you can hear when people come and go as the doors are heavy and the geese were on the beach you can hear, but nothing we couldn't sleep through!

I stayed overnight at the Golden Gate as a reasonably priced stopover between Stowe and Lake…read morePlacid. The room was clean, well heated and provide good basic accommodations. Just a couple of two story buildings facing each other across a parking lot next to the lake. The bed and the tv stand were nice and there was a full small kitchenette. Plenty of hot water for the shower and the bathroom was fine. Overall a decent place to stay overnight if you can get a decent price.