I was really looking forward to treating my mom to a relaxing experience at Holi Head Spa, but unfortunately, her visit was disappointing. The stylist became sick during the session, which I completely understand and felt bad about. However, this resulted in an incomplete service--my mom's scalp massage was cut short, and I had to rinse her own hair out in the sink, leaving with wet hair.
I approached the owner politely to see if they could make things right, but the only resolution offered was 20% off my next service. Given the experience, I had no interest in returning, so this wasn't a meaningful solution. I would have expected a better effort to make up for the incomplete service, whether through a refund or a more appropriate compensation.
I understand that unexpected situations happen, but customer service matters, and unfortunately, this experience left me disappointed. read more